Best Buy Customer Service Issues

I attempted to return an unopened box of printer cartridges at the Union, NJ store today. I was the first customer of the day and gave the bag containing the item to a service representative. Despite informing her that the receipt was in the bag right next to her hand, she insisted she needed the receipt. After showing it to her, I was informed that the return date had passed and the store no longer carried the item. I requested to speak with a manager through another store representative but waited 20 minutes with no manager appearing. The lack of courtesy and service during this experience was disappointing. As a longtime customer who has purchased many products from the store, I will be shopping elsewhere, primarily on Amazon, moving forward.

My mother purchased an 8GB RAM memory card at Best Buy in Greensburg, PA. We were never told at the time of purchase that it couldn't be returned or exchanged if it didn't fit once opened. The sales associate was helpful in looking up the specific RAM needed, but neglected to mention it was non-returnable. The store manager was rude and reiterated the policy. We wouldn't have bought it if we knew it wasn't returnable, especially since she always pays cash there. I will be sharing this experience on social media to raise awareness. Our frustration stems from being in-store customers, not online. Despite the return policy stating most refunds are made the same way you paid, there seems to be an issue in this case. I am disappointed given she paid in cash and the store received immediate payment. Sincerely, Kelley

Subject: Urgent Delay Complaint Regarding Computer Order [#BBY01-[redacted]55] To the Concerned Party, I am writing to express my disappointment in the prolonged delay of the computer my daughter ordered on August 29, under the reference number #BBY01-[redacted]55. Originally, the estimated 10-day delivery window was manageable, considering her urgent need for a functioning computer. However, the revised delivery date of October 8th is unacceptable, stretching a 10-day commitment to 6 weeks. This unreasonable delay severely impacts my daughter's work obligations and responsibilities. While I understand that delivery estimates are approximate, I expected a reasonable buffer of 3-5 days, not an additional month. Despite the option to cancel the order, my daughter has already invested in non-refundable accessories, risking a timely arrival with a different purchase. Given these circumstances, we feel compelled to wait for the current order. Our family has a long-standing relationship with Best Buy and values the impeccable customer service at the Evansville branch. The positive reviews and reputation for refurbished computers initially drew us in, alongside competitive pricing. However, the unexpected delay has left us dissatisfied and seeking assistance. I kindly request a thorough investigation into this matter to provide a swift resolution. Expedited shipping, if available, would help restore our trust in Best Buy's services. Your prompt attention to this issue would be greatly appreciated. Thank you for your anticipated cooperation, Tammy B.

Hello team, I am writing in regards to the recent order I placed with order number BBYTX-[redacted]68 on September 18, [redacted]. Unfortunately, the order was mysteriously cancelled and even though I made the payment via debit card, I have not yet received a refund after waiting for over 24 hours. I did speak with a representative yesterday and a reference number, ticket-[redacted]28, was provided. I was assured a refund within 24 hours, which has not been processed yet. This being my first experience with Best Buy, I must say it has not been a pleasant one. I ordered from India based on positive reviews, but I am disappointed with the outcome. Could someone from the team please investigate this matter and provide me with an update?

I want to praise an employee at your Denton, Texas store located at [redacted] South Loop [redacted], Denton, Texas [redacted]. When I visited on Tuesday evening seeking microphones, initially, I was told they weren't available. However, after a second employee guided me to the USB microphone section, I realized I needed one with a headphone jack. I returned the USB microphone the following day, and Tyler at the return desk helped me find a suitable one. I am pleased with the outcome and appreciate Tyler's assistance. Please ensure that this commendation is added to his record as he truly deserves it.

I made an online order for a MacBook to be picked up in NYC, but Best Buy canceled it. I had to place a new order right away, and they charged me for both orders, only the second was fulfilled. The first order's payment is still pending. This delay caused financial stress and late bills due to the money being held. The pickup process also took longer than expected. Despite challenges reaching Best Buy via phone and long wait times, speaking with a helpful store manager saved the new order. Although my daughter finally got the MacBook, I am still waiting for the refund from the canceled order (BBY01-[redacted]86). I was assured it would take 24-48 hrs. for the refund after the cancellation on 9/19/[redacted].

I have an account with your company. My current financial situation relies solely on social security, and I struggle to make payments on the 22nd of each month due to running out of funds. I kindly request to adjust the payment date closer to the first of the month. I reside in Canyon Lake, CA, and unfortunately lost my long-time jobs earlier this year when the owners retired after 50 and 30 years of service. Despite informing my bank to send last month's payment on time, it arrived late, resulting in additional fees and charges that left me owing a small amount. Please consider moving the payment date to alleviate some financial strain, as that delay cost me a week's worth of grocery money. Thank you for your understanding. - Bebe G., Account number: [redacted]

After conducting extensive research and being a loyal Sprint customer for 10 years, my family and I made the decision to switch to ATT. We relied on Best Buy to assist us during this transition, believing they had knowledgeable staff. During the consultation with a sales representative, I was given an estimated price for a plan that we were interested in, teacher discount included. Additionally, the representative explained how to apply for the discount. To my surprise, my second bill indicated that the chosen plan did not qualify for a teacher discount as previously advised by Best Buy. ATT informed me that Best Buy's sales staff had provided inaccurate information. According to ATT, the only resolution would be to have the store rectify this error since I was misinformed. This ordeal has left me feeling frustrated and deceived by the store's staff, as I was assured the teacher discount would be applicable to the plan. I urge Best Buy to address this situation promptly.

I am dissatisfied with the delivery/installation service I received. On September 6, [redacted], a refrigerator was delivered (Order # [redacted]) with a requested door reversal. However, the installer claimed no reversal kit was included and advised me to wait for a call to schedule. When no call came, on September 18, [redacted], I personally visited the Best Buy store to arrange the reversal. Subsequently, a Best Buy representative scheduled an appointment for September 24, [redacted], stating no kit was needed. Upon the installer's arrival for the reversal, he found no kit inside the refrigerator as claimed. After multiple reschedulings, a replacement refrigerator with hinge reversal is set for September 24, [redacted] (Order # [redacted]), leaving me doubtful about a repeated mistake. Without a proper kit, I will demand a refund and consider purchasing elsewhere. This entire ordeal has soured my experience with Best Buy. I urge for proper precautions to avoid a recurrence. Unsatisfied, Pamela S. [redacted] Sent from a recently purchased iPad.

I had an unpleasant experience with my recent Best Buy online order and pickup. Yesterday, I ordered a Yamaha receiver listed as Open Box - Excellent (order BBY01-[redacted]38). I went to pick it up in the morning, but the item was missing components like the box, manual, radio antenna, and YPAO microphone. The manager couldn't provide a spare YPAO microphone and said my only option was to cancel the order. I found the same item at another nearby store, so I ordered it (order BBY01-[redacted]54) and went there. This time, it was missing the power cord and had scratches, putting it in a lower condition category. Despite pointing out these issues, the staff couldn't offer a solution. I ended up buying it due to the time and effort spent already. I believe Best Buy should empower their managers to resolve such situations and accurately describe their items. The items I received were not as described, and the management couldn't address the issues effectively. I feel that a partial refund for the difference in condition between Excellent and Satisfactory, totaling $52, would be fair. Thank you for your attention.

Order Number: BBY01-[redacted]09 I would like to bring to your attention that the Gladiator workbench we recently ordered arrived with some damage. Although we understand it is a workbench and will endure wear, the top has a dent and noticeable scratches and scrapes. The packaging seemed to have taken a hit as well, as the box was quite damaged upon arrival. We are inclined to keep the product, given its purpose, but wanted to inform you of the condition in which it arrived. I have taken photos and can provide them if needed. Thank you for your understanding.

On September 25, [redacted], I bought an iPhone 8 for $[redacted] with a 30-month payment plan at $25 per month from a representative, Jeffrey, at the Best Buy located at [redacted] Atlantic Ave in Brooklyn, NY. Despite being informed that my monthly payment would be $25, I discovered it is actually $31.25 for 24 months. I am dissatisfied with my purchase due to the poor service, misinformation, and lack of expertise I experienced from Jeffrey. He had to seek assistance from other colleagues during the purchase process, causing significant delays. My decision to purchase the iPhone 8 was based on the monthly payment plan offered. I visited Best Buy expecting good deals, but unfortunately, this experience fell short. I am seeking assistance to address this issue.

I pre-ordered the Apple Watch Series 4 on September 14, [redacted]. The estimated shipping date was September 21, [redacted]. I received a notification on Friday, September 21, [redacted], stating the order was shipped and scheduled for delivery on Saturday, September 22, [redacted]. However, later that evening, the tracking information changed to "delivery date pending." As of Monday, September 24, [redacted], there is still no update on the package status. I made the purchase from Best Buy, specifically because it promised delivery by September 21. As an Elite Plus member, I frequently shop at Best Buy and have never encountered delivery issues. I am disappointed with the lack of communication and beginning to question if my order is ready for shipment. The order number is BBY01-[redacted]77. The package is currently in Fayetteville, NC, which is only 2 hours away from my location. I find it concerning that it's taking 3 days for a 2-hour trip. Any updates on my order status would be greatly appreciated.

I would like to speak with the head of Customer Service directly without any intermediaries. A few weeks ago at the Novi, MI store, I returned a second pair of Bose In-Ear QC30 headphones valued at almost $[redacted], along with the two-year service plan. Both pairs experienced problems and were returned within Bose's one-year warranty. I received a $40+ in-store credit when I exchanged the Bose headphones for the Sony 1000X or MX. I later returned the Sony wireless earbuds due to multiple issues, but I'm unsure if I bought them from the Novi store, 8 Mile & Haggerty, or the West Bloomfield store on Orchard Lake Rd. Upon returning the Sony buds, I received a second in-store card, assuming it was credit from my original Bose purchase with noise cancelation. I also tried the Bose Noise-Masking Sleepbuds but found they didn't suit my needs for music and calls. When I tried to reorder two sets of earbuds online today, my in-store credits added up to only $40+ and $90+, far less than what I initially paid. The process of resolving this through customer service has been frustrating and time-consuming, with attempts to reach a manager or Corporate leading to dead ends. I purchased the Sony 1000X and the Bose Sleepbuds at separate Best Buy stores and require Corporate assistance to resolve these issues promptly.

We bought three large appliances on August 31, [redacted], and received them on September 3rd. The stove and dishwasher were fine, but the refrigerator turned out to be 1 1/2 years old. I asked the manager at Best Buy, White Marsh, Maryland, to exchange it for a new one as we paid for a new appliance. Initially, he refused to check the manufacturing date but later agreed to replace it. However, the second refrigerator delivered on September 13th was two years old, not new as expected. I am disappointed with this experience and find it unacceptable. After contacting Samsung, I am now reaching out for a resolution. Please reply to my email at [redacted] to address this issue promptly.

I am open to meeting you, and once we agree, I will provide a photo of myself and the meeting details. There will be no shared referrals or external links included in our communication. Please note that our encounter will not involve any sexual penetration, and I will not use protection. This experience will be of no cost to me, and you will not receive any form of compensation. I aim to provide you with the best orgasm using my hands and tongue, and I hope to receive the same satisfaction from you. Your age and weight do not concern me. I reside on Sand Terrace in Katy, situated in the gated Fairways subdivision near S. Fry Road. As I am in a wheelchair and unable to drive, it will be necessary for you to do an outcall. I am genuinely looking forward to meeting you in person.

Yesterday, on September 24, [redacted], I visited Best Buy to buy a TV. I found the one I wanted, confirmed the price with an employee, and then inquired about using a cart to get it to the checkout. Unfortunately, both the department employee and cashier denied my request for a cart. When I asked another staff member by the door about using a dolly, he also said no but suggested I park by the entrance for assistance, which was inconvenient. Frustrated by the repeated refusals and poor service, I ended up having to drag the TV across the parking lot myself. The store seemed deserted, and the lack of customer service made me think this Best Buy location might not survive much longer. I was left disappointed by the experience and doubt I will return.

I am extremely disappointed with the service warranty from Best Buy. I contacted them on Saturday to request a service call for my newly purchased TV. They scheduled a service call for Tuesday between 8-12, but no one showed up or called. When I inquired at 12:30, I was promised a call from the service agent, which never happened. After calling again at 3:00, I found out the warranty was through AIG and the service agent was Advisory TV Lab. A representative from AIG acknowledged the lack of communication and that they were looking for a part without even checking the TV. They mentioned they would call back but never did, leaving me waiting the entire day. It's been hours, and I still haven't received any updates. The service has been abysmal, and it's disappointing to be treated this way as a valued customer labeled "elite." I am left without a functioning TV and no future repair date after wasting my entire day waiting. This is a terrible way to conduct business.

I visited your store on Friday, the 21st, to purchase new accessories for my iPhone Xs Max. When I reached the iPhone accessories section, I waited patiently for assistance for about 10-15 minutes. When I finally asked for help, the staff member seemed annoyed. I inquired about a screen protector that was supposed to be in stock, but was informed it wasn't available, despite checking moments earlier. I settled for an Invisible Shield glass screen protector and asked if they could install it. They agreed and mentioned a 25% discount on buying three accessories. At the checkout, I asked about the installation, and after an uncomfortable exchange, I was told there was a $10 charge. I returned the screen protector and charger due to the poor customer service and inconsistencies. I was also overcharged for my case, which was another disappointment. The way I was treated by your employees was disrespectful, and I left the store feeling very frustrated.

I have an elite account with Best Buy that I purchased a couple of years ago. I bought a television for almost $[redacted], a Dell laptop with accessories, an HP laptop with a printer, an Amazon Echo Plus with additional items, earphones, cables for TV, a record player, and some other items totaling over $[redacted]. However, only some of these purchases are showing up on my account for reward points. Even though I am an elite customer and not an elite pro, I am missing points for most of these purchases. I recently updated my phone number and debit card, which might have caused some issues with my account. Regardless, the majority of my recent purchases are not reflecting in my account, and I have not received the reward points for them.