Best Buy Customer Service Issues

I purchased a fridge in August that was meant to be exchanged today. The delivery van arrived in the morning to pick up the old fridge but did not have the replacement. I am currently without a refrigerator and feeling frustrated. I spoke with Emma and Michael, who were pleasant but unable to resolve the issue immediately. The delay is inconvenient as I was expecting the exchange today as per the email confirmation. With my food at risk of spoiling, I may need to eat out for a few days. I hope to receive compensation for any spoiled food and dining expenses. This level of service is unacceptable. My order number is [redacted]33, and my name is Colleen Doyle. I kindly request a prompt callback at [redacted].

Subject: Issue with Samsung Watch Purchased at Best Buy in Winnipeg I am writing to address an unfortunate experience I recently had with a Samsung Frontier watch purchased at Best Buy store #[redacted] in Winnipeg, Canada. As an American citizen working on a film in Winnipeg, I decided to buy the watch from a physical store for a better shopping experience, despite already owning an Apple Watch. After issues with the first watch's battery life, I exchanged it for a new one. Unfortunately, the replacement watch also did not hold a charge as advertised. When I contacted the store, they assured me I could return it in Los Angeles. Upon visiting my local Best Buy in California, I was informed that Best Buy US and Best Buy Canada operate separately, leaving me with no option but to return the product to Winnipeg, which is unfeasible for me at the moment. I have been a loyal customer of Best Buy in both countries and find this lack of inter-store cooperation disappointing. I have already lodged a complaint with Best Buy US and hope for a swift resolution to this matter. Sincerely, Roy H. Wagner, ASC hFRPS Phone: [redacted] Email: [redacted] Address: [redacted] Hollyburne Lane, Thousand Oaks, CA [redacted], USA

On September 23, [redacted], I visited Best Buy in Valley Stream, NY to purchase a Samsung Note 9. After spending over an hour and a half in the store trying to place the order with Verizon, I was told by a Verizon representative that I needed to order it online first. I was frustrated that this information was not provided earlier. I then ordered the phone from the Westbury store online. Despite the ad indicating the phone would be ready in an hour, I received an email stating there was a carrier issue. However, upon checking with my carrier, they confirmed no issues and no contact from Best Buy about the second purchase attempt. Feeling misled by the Best Buy representative, I ended up canceling my order due to the poor customer service and lack of transparency.

I made an online purchase from Best Buy on Sept. 26 expecting delivery today via UPS. Unfortunately, the shipping information sent to UPS was missing the second address line, causing a delivery issue. I had to correct the address, resulting in a delay until 10/1. This is the second time this has occurred. Previously, I used #[redacted] for the second line, but your system removed it without my knowledge. I had to correct the address again, so this time I included Lot [redacted] in line 2 and added the lot number after my last name to workaround the system error. This situation is frustrating, especially since the order includes an expensive camera and kitchen aid mixer. I hope Best Buy can address the issue with the UPS shipping label. As an elite rewards member, I value your attention to this matter.

Dear Sir/Madam, I am writing to address my concerns regarding my purchase of the Vizio p75-c1 TV on 1/25/17, as shown in the attached file. Despite my thorough research prior to buying, the screen has developed a cloudiness issue within a year of use, which has now worsened to the point of being nearly unwatchable. Upon investigating online, I discovered this to be a common problem with this model. Although the warranty has expired, given Vizio's reputation and the significant investment I made in this TV, I am requesting repair or replacement of the panel. As I am still paying for this TV, purchasing a new one is not feasible for me. I would appreciate assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, J. M. Order Number: [redacted]

I recently bought an item for store pickup from Best Buy. After picking it up and testing it out, I'm satisfied with its functionality, but disappointed by its condition. The new product I bought (order number BBYTX-[redacted]47) appeared to have been previously used as evident from fingerprints inside the box, an open bag of mounting screws, and the absence of the expected stand. Although it's been a while since my last purchase at Best Buy (member ID [redacted]), this experience doesn't leave me inclined to return anytime soon. It's disheartening to think I paid for a new product only to receive an open-box item without prior notice.

I recently purchased a new Galaxy S9 for my mom, who is on my plan. While I was away, she faced an issue where the phone displayed "sim card not detected." Best Buy suggested it was not the sim card but advised contacting Samsung. This led to back-and-forth between different support teams, resulting in Samsung offering to send a new phone. Upon returning from my trip, I tested the sim card in her old phone, and it also couldn't read it. Verizon then replaced the sim card at their store, fixing the problem. While I received the new phone from Samsung that I had to return, I felt frustrated by the time lost due to the initial misdiagnosis. This experience has made me reconsider purchasing phones from Best Buy in the future, as their staff's knowledge seems lacking.

Hello, I am reaching out regarding a product I purchased from the Orem, Utah location of Best Buy. After bringing home the laptop, I noticed a dent on the bottom of the MacBook when I went to set it up later in the week. I spoke to a Best Buy employee who mentioned a limited time frame for exchanges due to damages. I researched Best Buy's warranties and discovered that they align with the warranty standards of the technology manufacturers. Apple, for example, offers a one-year warranty for protection/exchange. Therefore, I would like to exchange the MacBook I received on 9/21/18 for a new, undamaged unit with all the original contents and packaging. For any inquiries, please contact me at [redacted] or email me at [redacted] Thank you. Sincerely, Emerson Knight

Hello, I'm seeking guidance on how to contact Best Buy. I bought a laptop from the Orem, Utah Best Buy location but found a dent on the MacBook's bottom when setting it up. An employee mentioned an exchange period for damaged items. Best Buy aligns its warranties with the manufacturers', and Apple offers a year of protection for the MacBook. I'd like to exchange the MacBook purchased on 9/21/18 for an undamaged one, keeping all original contents and packaging. For manufacturer's warranty details, visit Best Buy's website. Contact me at [redacted] or email me at [redacted] with any questions or concerns. Thank you. Sincerely, Emerson K.

I currently have a service request open for my Whirlpool 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range in Stainless Steel, but unfortunately, this is the fifth visit for the same issue. I would like to request a replacement for my oven. Despite multiple technicians trying to fix it, the self-cleaning feature does not work as it should. Even after adding water, it doesn't get hot enough to clean, and using vinegar and baking soda as suggested by the last technician seems counterintuitive for a self-cleaning oven. Unlike my old oven that efficiently turned yuck into dust during self-cleaning cycles, this one has consistently failed to do so. I believe a replacement is a reasonable solution. Serial Number: [redacted]

URGENT: Seeking resolution for unauthorized charges on credit card [redacted] at Best Buy in Sioux City, SD. Sales Representative collected personal information without purchase. Requesting cancellation of pending $[redacted] transaction. Attempts to contact Sprint and Best Buy unsuccessful. Frustrated with lack of assistance from bank and various phone numbers. Urgency due to upcoming surgery. Difficulty reaching appropriate parties for help. Recommended to resolve issue directly with Best Buy store. Bogus

I have been a loyal customer of Best Buy for many years and currently hold elite plus membership. Unfortunately, I have recently been informed that I am unable to return or exchange items due to what appears to be excessive returns, resulting in my name being added to a watch list. This situation is disheartening to me as I value the ability to make returns or exchanges when needed. Regrettably, I will be settling my credit card balance promptly and will seek out alternative stores for my electronic needs in the future. Best Buy has been a preferred retailer for me, but I must now explore other options. I will continue to make monthly payments on my card until the balance is cleared. Thank you for the past service. Sincerely, Keith B.

I recently purchased two appliances online and later found them at a lower price on HomeDepot.com. I requested a price match from Best Buy customer service, which was approved, but it has been 7 days since the initial request and the $[redacted] refund has not been processed. After following up with customer service, they informed me that the refund is still "In Process" and may take an additional 7-15 days from my last call on 10/2/[redacted]. Unfortunately, the customer service representative could not provide me with an email confirmation or a case number, leaving me with no proof of our conversation. I would appreciate it if someone could investigate this issue and provide me with confirmation that it is being addressed.

I have been a loyal customer of Best Buy for many years, purchasing various electronics and services. Recently, my wife, who has been ill, needed help installing Office [redacted] on her Samsung computer purchased from Best Buy. Despite encountering issues with the installation, we were directed to an unhelpful phone number and faced difficulties getting assistance. After speaking with the store manager "Mike" at the North Canton Ohio branch, we were promised a free install of Office [redacted] if we brought the computer in on a specific date. However, upon arriving at the store, another manager demanded $[redacted] for the service, despite our previous agreement with Mike. To make matters worse, the manager and his staff mocked my wife when she decided to leave without the installation. We are requesting a refund for the Office [redacted] purchase and are hoping for appropriate action to be taken against the manager (Joshua) and his employees for their unprofessional behavior.

I bought a car stereo for my wife's car with the expectation of paying approximately $80 in hardware costs for the free installation as advertised. Despite being the first in line at the store, I spent over 2 hours waiting while observing other customers receiving service and sales. Ultimately, I was presented with an estimate exceeding $[redacted] for the supposedly "free" installation.

Subject: Request for Reinstatement of Expired Reward Points Dear Sir/Madam, I am writing to request the reinstatement of my expired reward points with Best Buy. My Best Buy reward member ID is [redacted]. Last year, I made purchases totaling $[redacted] on a package of appliances and signed up for a credit card to earn reward points. I understood that these points could be redeemed at any time and do not expire unless a certificate is issued and not redeemed promptly. Upon visiting the store recently to redeem my points, I was informed that all my $[redacted] worth of points had expired. I have never requested a reward certificate nor redeemed any points, and I believe the information provided during the signup process was misleading. I was advised to contact the Corporate office for assistance after speaking with Customer Services. I kindly request the reinstatement of my reward points/certificates as a gesture of goodwill. Your prompt attention to this matter would be highly appreciated. Sincerely, Archana Kattel

I need to have my name removed from the return list associated with a third-party vendor that works with Best Buy. I had a difficult experience trying to exchange a laptop for another model at Best Buy, as they did not allow me to do so. I believe there should be a distinction between a return and an exchange, especially since I was not seeking a refund but simply wanted to exchange one computer for another. This was an isolated incident and not a frequent occurrence of returns for refunds. Please ensure that my name is no longer on this list. Thank you.

I need help with understanding the expiration of rewards earned from purchases made for my newly-founded company this year. Upon buying a laptop and Epson printer soon after signing up for a Best Buy Credit Card, I received $[redacted] in certificates. I was assured by the sales staff that even though the certificates had expiration dates, they would be honored whenever I used them. However, when I tried to do so recently at the Bridgewater, NJ store, a different manager refuted this and questioned me extensively. Feeling frustrated and weary, the inconsistency in the store's response has left me disheartened, given the importance of savings for a startup like ours. The salesperson suggested seeking help online, hence this message.

On 10/03/18, my visit to the Best Buy on Washington Boulevard in Culver City was marred by an unpleasant experience. I was trying to purchase a TV when the sales representative, Jonathan, seemed more focused on speaking Spanish to another customer who was not actively shopping. Despite my requests for assistance and his two attempts to call for help, we were left waiting for half an hour. Even during the transaction, Jonathan continued to converse in Spanish with the other customer. I felt frustrated and questioned if the other customer had even made a purchase given the extensive time Jonathan spent helping him with a technical issue. It was disappointing to see paying customers neglected in favor of a non-purchasing visitor.

I recently bought an LG top load washer and dryer from Best Buy in late August. During the purchase, I was informed about potential rebates from our Gas Company and LG. The salesperson even showed me the rebate application on their phone, confirming my models qualified. I submitted the application along with a copy of my receipt. Recently, I received a letter from LG stating that Best Buy purchases were ineligible for the mail-in rebate offered. The fine print on the application mentioned this, but I had not been informed by the salesperson and was encouraged to mail it in for the rebate. A manager at the store informed me that I still got the rebate due to a sale, which was not clear initially. If I had known I would not receive the rebate as promised, I might have chosen a different brand. Best Buy should communicate such rebate exclusions to customers instead of creating confusion and disappointment. It's crucial for them to stay updated on rebate offers.