Best Buy Customer Service Issues

Order Number: BBY01-[redacted]32 I placed an order for [redacted]-[redacted] with delivery scheduled for 9/8. However, received a call at 8:30 on the scheduled day from the delivery driver informing me of a backorder situation, with the item not available until 11/23. I requested a substitute, [redacted]-[redacted], but the customer service representative stated they could only split the price difference between $[redacted] and $[redacted]. I asked to speak with a supervisor, Jason, who mentioned inventory mistakes happen and offered the same split price solution. I believe this error is Best Buy's and would like a comparable item at the original price charged. I urgently need a refrigerator and seek a fair resolution. Kindly reach out with a solution. Thank you, Mike C.

I pre-ordered a physical standard edition copy of Spider-Man for the PS4 on September 3, [redacted], and paid in full. On September 7, [redacted], when I went to pick up the game, I spoke to two Best Buy employees about the promotion for a free copy of Destiny 2 and a pre-order code for Spider-Man. They were unaware of this promotion, even though it is advertised on your website. I have checked my email and spam folders but have not received the codes. My member ID is [redacted]. I appreciate your assistance in resolving these issues.

I have repeatedly tried to address this issue on the GetHuman Twitter page, but it seems the problem persists. I am locked out of my Twitter account because they are requesting verification via phone, which I do not have. Despite contacting their support, I keep receiving automated responses that do not address my situation. It's frustrating that a tech company like Twitter can only be reached by phone when I cannot verify my account this way. My Twitter handle is @StolenPW, and I am baffled by the response they provided, citing violations of their rules regarding hateful conduct. I wish to resolve this issue without needing a phone for verification.

I purchased a laptop with a student discount from Best Buy on September 7th. To my surprise, I discovered on September 9th that the order had been cancelled without any notification from Best Buy. After contacting Best Buy, they claimed the cancellation was due to the bank not authorizing the transaction. However, when I contacted my bank, they confirmed the transaction was approved and should have gone through. The funds should reach Best Buy by Tuesday. Following up with Best Buy, they mentioned the order was already cancelled and assured me a refund by Thursday. They recommended reordering at the current price of $[redacted]. I am frustrated with being asked to pay more due to errors beyond my control. I demand a fair resolution without additional cost. Sincerely, Himarshi N.

On August 6, [redacted], the refrigerator from the aforementioned order was delivered, albeit at 9:00 in the evening, well beyond the scheduled time. Within the next day or two, it became evident that it was not functioning correctly. Despite being set at 33 degrees, the temperature inside the refrigerator hovered in the 40s and even reached 50 degrees. A call to LG on August 8 led to an assurance of an appointment which was not fulfilled. Subsequent calls on August 10 resulted in prolonged wait times. Finally, on September 3, contact was established with LG, culminating in a repair visit on September 7. The repair technician concluded that the compressor was faulty, a vital component of the refrigerator. As such, I am declining acceptance of this refrigerator and requesting a replacement of the same model and color. Kindly reach out to me at [redacted] to coordinate the exchange at your earliest convenience. - Madeline H.

After talking to five individuals and spending over 30 minutes on the phone, I am resorting to this method to address my issue satisfactorily. On July 13, [redacted], I purchased an HP laptop from the Temple store. It included a free 30-day trial of Office [redacted]. I was unaware that this trial would convert all my office files to Office [redacted] format, rendering them inaccessible for editing or copying. After contacting HP support, Nano Systems, it became clear that the only way to access my files was to purchase the Office [redacted] platform. I had to do so as I needed some files for a legal matter. If I had known I would have to buy the program separately, I would not have purchased this computer. I trusted that your store and sales team would help me make an informed decision to use the computer without extra costs. I am now requesting a full refund for the Office [redacted] program.

I purchased an open box item at Best Buy in La Jolla, a Sony HTCT800 2.1 ch soundbar. Upon opening the box, I discovered that it was missing several items such as the remote control, HDMI cable, manual, and others. The box indicated that all items were supposed to be included. I returned to the customer service, and they offered a discount due to the missing components. Unfortunately, they did not have any spare parts to replace them. The cost of purchasing the missing components separately would be higher than what I originally paid. I would appreciate it if Best Buy could provide me with a product that includes all the necessary components. Thank you for your assistance.

On September 6th, I purchased 2 TCL TVs in-store. The TVs were supposed to come with a free 30-day Sling trial, but the codes didn't work. I was mistakenly charged $39.99 twice for the subscription. I have been on hold with customer service for over an hour now while I am still writing this message. I have spent over $[redacted] on the TVs plus the $79.98 for the supposed free offer. I am frustrated by the long wait and would like a resolution before I go to bed since I have work in the morning. To improve this experience, I would appreciate a gift card for the $79.98 I was charged. I have been a loyal customer and never had such an issue before. I have spoken to three different representatives, and the last one left me on hold for over 30 minutes now. It is late, and I need to rest for work at 6 am. I hope for a prompt response. Thank you. - D.T.

My application for the Best Buy credit card was declined, which is fine. However, Best Buy opened an account without informing me. I contacted the account department and spoke to a representative who seemed to struggle with English. He kept repeating that I would be removed without understanding my query. It was frustrating, especially since I had the call on speakerphone and he was quite rude. I hope Best Buy can consider hiring customer service representatives who are fluent in English and better trained to assist customers effectively.

Order #: [redacted][redacted] I am disappointed with my recent appliance purchases from Best Buy. I bought a new Samsung washer and dryer on August 1st, specifically asking if they were Energy Star qualified for the rebates. I was assured they were both Energy Star qualified. Upon delivery, we had an issue with the dryer's installation. I applied for rebates but only got one back and was rejected for the dryer for not being energy star rated. I am frustrated about the misinformation and the lost rebate. I hope for compensation or resolution without returning the dryer. I have contacted your corporate office with no response. Please contact me promptly as I want to avoid returning the dryer. I have all the necessary documentation. L. R. [redacted]

On 8/28/[redacted], around 6:00-7:00 pm, I purchased a Moto E5 Play at Best Buy. I paid $40 in cash and the rest with my debit card. Recently, I discovered a charge of $[redacted].07 which caused my account to have insufficient funds. Totaling $[redacted].07 with the cash, this discrepancy is concerning for me as a disabled veteran on a tight budget. I have misplaced the receipt but will provide any necessary details. Please assist in resolving this issue. Contact me at [redacted] or [redacted]. Thank you for your help. Charles LaFever.

Hello, I purchased an Open Box MacBook Pro 13" from Best Buy #[redacted] at [redacted] Southcenter Parkway in Tukwila, WA [redacted] on 09.07.[redacted]. The sales representative mentioned it was a display product with a 1-year manufacturer's warranty from the date of purchase, so I made the purchase. However, when I checked the warranty on Apple's website, there were no details available. Upon contacting Apple, they informed me that the coverage is only until 10.01.[redacted], which gives me a total coverage of 23 days. Apple advised me to contact Best Buy to update the actual purchase date for full coverage. I would appreciate your assistance in updating Apple with the correct purchase date of 09.07.[redacted] to ensure I receive a full 1-year warranty coverage. Thank you, Anil

I have been trying to contact Best Buy multiple times with no response. I received emails stating that the email address is no longer valid and experienced infinite loops on the website while trying to reach chat support. My recent order at the store was a disaster, leaving me stranded at Best Buy after closing hours with unresolved issues. I need assistance with the following matters: - No response to my message sent on Facebook dated 9/6/[redacted]. - My online order (Order Number: BBY01-[redacted]63) was a nightmare, involving a two-hour wait at the store to pick it up. Unfortunately, some items were missing, and I need a plan in place to address this issue and compensation for the time wasted. - My order was supposed to include a $[redacted] gift card, which was not provided. - The price of the item dropped to $[redacted].99. I would like to receive a refund for the price difference plus tax. The phone was eventually sold (Validation Number: [redacted]07-[redacted]07-[redacted]-[redacted]).

My experience with Best Buy customer service was extremely disappointing. After calling their toll-free number, I was promised a 6-minute hold time, with the option to receive a call back if I left my number. They assured me someone would call back in 4 minutes, but it took 6 minutes for a representative to get in touch. I then waited an additional 16 minutes on the phone before getting assistance, making me question their efficiency and prioritization. If this reflects the level of service at Best Buy, it raises concerns about the quality of their products. For further feedback, Best Buy can contact me at [redacted]. The customer service in-store was equally lacking, offering limited support and pushing customers online for assistance. Improvements are necessary to retain their customer base.

I visited Best Buy in Norman, Oklahoma on 6-25-18 to buy a new Samsung 9s. They offered a buy 1 get 1 free deal, so I got the 2nd phone with the assurance that the payments for it from the previous 2 months would be credited on my AT&T bill by the third month. However, this credit was not applied, and when I contacted AT&T, they mentioned needing to have DirecTV or add a line for the promotion. Best Buy did not mention this condition, and two of their employees assured me that the 2nd phone would be free as long as I didn't pay off the first phone early. I have tried reaching out to the store, but the general manager is not available until next week. I have been a loyal customer of Best Buy for years, using their Geek Squad services and having an annual plan with them. I believe Best Buy should honor what their employees promised. I hope to receive a response soon. Thank you, S. Coley.

I visited the Vallejo store to purchase a GoPhone on a tight budget. When I asked Tyler for the cheapest option, he insisted on the $59.99 phone. I explained my financial constraints, and after some reluctance, he found the $29.99 phone at another store. While I was relieved, Tyler's dismissive attitude towards my situation was disheartening. His lack of empathy for my struggle with finances, having to sacrifice food for essentials, was very upsetting. Despite working multiple jobs to make ends meet, I felt mocked and belittled by Tyler. His insensitive behavior has left me reconsidering future purchases at Best Buy, as I value respect and understanding, especially in difficult circumstances.

I recently had a subwoofer and radio installed in my car, but unfortunately, the installation was done incorrectly. As a result, my car battery died. Firstly, the subwoofer was connected directly to my battery instead of my fuse box, necessitating the purchase of a new battery. Secondly, the new radio keeps turning on and off erratically. Thirdly, the installer used the wrong eyelet during the setup. Despite having a "lifetime warranty," I am unable to get the issues fixed because the installer is unresponsive and only works part-time. The $[redacted] I paid for the installation has caused me more trouble than it's worth. When I tried to address my concerns at Best Buy, I was met with unhelpful staff due to a power outage. I am seeking a refund or some form of compensation for this entire ordeal.

I recently bought a Platinum - [redacted] LED Rechargeable LED Video Light for a mission trip abroad within the past month. While getting ready to pack, I charged the battery (had previously tested it while plugged in) but the battery did not charge. Regrettably, I had already disposed of the box and receipt. Upon returning to the store and explaining the situation, I was informed they had no more units in stock and wouldn't receive any more. They were unable to provide compatible replacement batteries and suggested I visit Batteries and Bulbs. The store did not seem very keen on helping me with my Best Buy purchase. After reading several reviews, I realized I wasn't the only one experiencing battery issues. I am disappointed with the customer service at the store and ended up spending nearly $50 for a new battery from a different store. Not sure what can be done to resolve this, but wanted to bring it to your attention. This occurred at the Greenville SC store.

Today, I encountered an issue with my recent computer purchase using my Bank of America card. BofA deemed the transaction suspicious, leading to a suspension. After contacting the bank and updating my payment details while speaking with an assistant, the transaction successfully went through. However, Best Buy canceled my order due to unconfirmed details, leaving me with a processed bank transaction but no active order. Now my account lacks sufficient funds for a new purchase, resulting in card declines. How can I resolve this predicament?

Last night, I visited Best Buy in Greenwood Indiana to upgrade my iPhone. The employee, Kye, made the experience unpleasant. He seemed impatient when asking for my PIN, and his comment after I had to retrieve it came off as rude. When the Apple activation server had issues, Kye contacted Verizon instead of Apple to resolve the problem, which led to confusion. He insisted I stay until the phone was activated, taking over an hour, and then abruptly handed it to me saying I had to activate it myself. My boyfriend ended up guiding Kye on how to hard reset the phone. Eventually, Kye abruptly left without thanking us or providing any assistance further. This disappointing encounter has made me consider switching to a Verizon store for better customer service, despite being a Best Buy rewards member.