American Airlines Customer Service Issues

I am currently facing an issue with American Airlines regarding a refund for a cancelled trip. Despite AA claiming to have issued a refund, my travel insurer, Generali, has no record of it. The alleged refund has not reached me, and my credit card was paid off promptly. The AA website shows the refund status as "Under Review," leaving me unsure of the situation. The cancellation was due to my companion, a breast cancer survivor, needing urgent x-rays, rendering our Barcelona trip impossible. It is frustrating that neither AA nor Generali has ensured the prompt refund of our ticket costs, despite providing the required documentation from her doctor. The situation is distressing, and the refund is urgently needed.

I previously submitted this information. Now, I have been disconnected. What is happening? My confirmation code is [redacted]. The call was with American Airlines. I provided all the details before. Must I repeat myself? My landline number is [redacted]. I am seeking confirmation of a refund for two tickets for a trip to Spain in October. It was canceled due to medical reasons. My insurance provider, Generali, says they have not been contacted by American Airlines except for the mention of a refund which has not been issued. The tickets were purchased with my credit card and promptly paid off. The cash is gone, no refund received. What seems to be the issue with American Airlines? Going forward, I am likely to avoid booking with AA for air travel.

I spent an hour on the phone today, being transferred to three different departments, only to be informed that I couldn't speak to a person about my lost items. I was directed to visit aa.com/customerrelations, but I am unable to proceed as they request information (Locator #, Confirmation #) which I don't have. I am seeking assistance with $[redacted] worth of missing jewelry, holding immense sentimental value. The jewelry was misplaced on Flight [redacted] from Sarasota to Seattle on Dec 14. Due to a flight steward's rushed instructions for my 94-year-old mother to store her purse in the overhead compartment (as we were seated in first class behind a bulkhead without under seat storage), a black velvet bag containing my late father's gold wedding ring and a 12-inch braided gold bracelet went missing. We believe the blue velvet jewelry bag fell out of the purse into the compartment. Being 4'11", I couldn't see deep enough into the compartment at the time. It wasn't until several days later, back home, that we discovered the jewelry was gone. I kindly request American Airlines to investigate if any employees found the jewelry. I am willing to provide detailed descriptions for identification purposes. Please advise on the steps I should take to retrieve my mom's jewelry.

Attempting this once more. American Airlines must confirm that they have NOT issued a refund for my airline ticket. This verification is required by the travel insurance company as our trip to Barcelona in mid-October [redacted] was canceled due to a medical emergency. Details of the emergency have been shared with the insurer, who has yet to reject the claim, but insists on receiving confirmation from AA regarding any ticket refunds. Despite receiving two emails from AA stating a refund was processed, the transaction does not reflect in the credit card statement used for the ticket purchase. Urgently seeking to communicate with an AA representative at the earliest convenience, please assist promptly.

My 16-year-old son had a departing flight from Puerto Vallarta, Mexico to Indianapolis, Indiana. Unfortunately, he couldn't check in because he lost the Mexican border paper that we needed to fill out when traveling from the U.S. The airline representative insisted on a $40 USD payment, but despite having an hour before the departure, she refused to wait for me to send the money or take my credit card over the phone. She demanded cash, which led to my son missing his flight because she wouldn't wait for the payment process.

An uninformed agent at DFW Airport prevented my sister from boarding a flight to her international destination. He lacked knowledge about visas and wrongly denied her boarding. The Ghana Embassy clarified that visa inquiries should have been managed by them at the port of entry, given her 10-year visa validity and the option for airlines to issue visas upon arrival. As a result, she was unable to travel, and we urgently require American Airlines (AA) to address and resolve this matter promptly. British Airways stated that it is AA's responsibility, and an AA supervisor acknowledged that it was an error on the agent's part. Please assist in resolving this matter promptly.

My husband handles all our travel bookings using miles, but I have noticed that I have a different Advantage number on my AAdvantage card. Many years ago, my name was added to his account, but he is the main user. Recently, I obtained an AAdvantage Red credit card in my name only and use it for all my purchases. Could this be the reason for having two separate frequent flyer numbers? It's a bit confusing, especially as we plan to book flights soon and want to ensure we can use all the miles we have gathered from our previous travels with AA. Thank you for your help in resolving this matter.

My cousin booked a flight for me from IAH to SMF using CHASE Ultimate Awards. The confirmation email he forwarded includes the confirmation number, flight details, and my name displayed as Trinh Ngan Kim. I usually go by Ngan Trinh Kim. Since I can't locate my reservation using this name order, I am unsure how to proceed with online check-in. I want to avoid any fees for correcting the name. Thank you for any help.

I am currently on AA2725 from Barbados to Miami with a connecting flight to Washington DC, scheduled to arrive at 4:59 pm. Unfortunately, the flight has experienced multiple delays, and the latest update indicates a departure at 11:30 pm, landing in Miami at 2:37 am with no connecting flight available. I am requesting an immediate alternative departure from Barbados, even through another airline like Jetblue via New York, to get me to DC promptly if American Airlines is unable to resolve the situation swiftly. The constant delays and lack of communication are frustrating. I anticipate American Airlines to provide accommodation and meals and take responsibility for the ongoing inconveniences I am facing. I am reachable on Skype at bruce.zagaris1 or WhatsApp at [redacted].

Hello, I'm Alan Young(KH22424). I'm currently in Mexico and unable to make phone calls. I'm encountering an issue with checking in for my flight tomorrow. It seems there's confusion between myself and another individual named Alan John Hopkins Young who is incorrectly using my information. My booking details are as follows: Record locator SSOMTY, Flight # [redacted]. I kindly request prompt assistance in resolving this matter. Thank you in advance.

To whom it may concern, My family and I, Amirhossein F., experienced a significant disruption during our recent flights on December 30, [redacted]. Our journey from Los Angeles (LAX) to Montreal (YUL) with a layover in Chicago (ORD) on flights AA296 & AA3102 was severely impacted by a 7-hour delay on our first flight (AA296) that caused us to miss our connecting flight (AA3102). This resulted in a 12-hour unplanned stay in Los Angeles as we arranged alternative travel back to Montreal, our final destination. The challenges we faced due to these flight disruptions had a cascading effect leading to several issues. Firstly, I, as a contact lens wearer, was instructed to place all lens solutions in my checked luggage, leaving me unable to clean my lenses for 36 hours, resulting in eye pain and discomfort. Secondly, American Airlines mishandled our baggage, causing us to spend New Year's Day without our clothes, and upon delivery, one of our suitcases was damaged. Additionally, as a result of these circumstances, we missed hosting our planned New Year party at our home, inconveniencing not only us but also our guests who had traveled to attend. The impact of these incidents has significantly marred our vacation and festivities, and we believe it is only fair to request compensation for the damaged suitcase, meal expenses incurred, and the overall inconvenience caused to us and our guests.

I have received multiple emails regarding a flight I purchased from Iberia (via Expedia) but operated by American Airlines. There was a time change from 10:50 am to 11:10 am, but this update is not reflected in my paperwork from Expedia and Iberia, except for my son's ticket. Despite me receiving updated tickets showing 10:50 am, Expedia confirmed the change was reversed when I called. I am uncertain about the actual flight time because American Airlines shows 11:10 am, while Iberia shows 10:50 am. I am also unsure if the meal for the long-haul segment is included, considering I have a connecting flight as well. The UK phone number for American Airlines is not functional, and my Expedia ticket status indicates it is still processing and unconfirmed, raising concerns about the flight's certainty. I am seeking assistance as a first-time connecting flight traveler and with the complexity of having one airline (Iberia) operating a flight by another (American Airlines), as checking in with the right airline is confusing. It has been overwhelming and stressful navigating through the websites for online check-in, given that my return flight is also on British Airways.

Dear Deputy, I am Paraskevas Mamalakis from Greece. I wanted to let you know that I have translated Cavafy's poems into English. The book features a blue cover with white letters and a sun-like star symbol. It includes rhyming poems and is printed on high-quality paper, all for the price of 4.18 euros each. If you purchase at least 50 books, you can have your logo printed on the cover at no extra cost. If you are interested, I can send you a copy for your review. Thank you and Happy New Year, Paraskevas Mamalakis

I was removed from a flight from Portland to Phoenix on Monday morning without any reason. Despite telling three flight attendants I was fine, I was asked to disembark, which was embarrassing and upsetting. We missed our concert due to being put on another flight. This morning, when checking my return flight, I asked if I could have an aisle seat closer to the front due to the earlier issues, but was informed it would cost extra. When I called customer service for help, they kept hanging up on me. I am not looking for more charges; I just hope for a bit of understanding and a front aisle seat for tomorrow's flight for my companion and me. I am disappointed by the situation and seek assistance to salvage the rest of my vacation. My locator is qpphtu. Any help would be greatly appreciated for flight [redacted] tomorrow.

I am currently onboard flight [redacted] from CLT to DFW, having boarded through gate A4. My name is Jennifer H., a member with AA #7LF20W0 and holding the AA Advantage credit card. Despite never using the priority boarding, I felt unwell today and decided to utilize this benefit. However, the gate attendant's response was humiliating. She raised her voice, insisting I shouldn't be in the priority line. I explained my card membership calmly, but she continued loudly. I did not anticipate this treatment. Whether I could board or not, I expected to be treated with more respect and in a lower tone.

Hello, we are a group of 6 nursing students and a professor returning from Costa Rica to Chicago via Miami. We just completed a week of lice checks and are concerned about the upcoming snow in Chicago. We received an email about possibly changing our flight and would like to switch to Sunday at 9:45 PM from Miami to Chicago. Our names are Alyssa Z., Emily K., Mariah K., Amanda B., Paayal P., and myself, Susan S. I've attempted to submit the form before but I'm unsure if it went through. I am unable to make phone calls from Costa Rica due to connection issues. Our travel agency is Fellowship Travel with account number [redacted]. We are with International Volunteer Headquarters. Could you assist us in changing our flights to ensure our safety? Thank you.

LOCATOR #: EVSNNL I experienced an issue with my luggage during my recent trip from Charlotte to Shreveport. Despite a one-hour flight delay, my luggage was not loaded onto the correct flight. I filed a bag claim upon arrival in Shreveport. Although I was informed that my bag would arrive on a flight at 10:00 AM the following day, it only showed up on a later flight at 2:00 PM. Unfortunately, I missed out on a seminar due to the delayed luggage, causing inconvenience and additional travel in the future. I believe a different approach from American Airlines could have prevented this. I am requesting a refund of $[redacted] for the trip and $66 for the seats. While I value flying with your airline, I hope this can be resolved promptly. Please contact me if more information is needed. Thank you for your assistance. Jeffrey L. Email: [redacted] Cell: [redacted]

My daughter was flying back to Miami where she attends college. We usually choose American Airlines as Miami is one of their main hubs. Unfortunately, she fell ill with a stomach bug mid-flight, resulting in her vomiting for almost an hour. Despite informing the flight attendants of her condition upon landing, she was made to wait to disembark the plane. She was seated in the 31st row, and upon leaving the aircraft, she vomited once more. I believe the airline could have handled the situation more compassionately. As loyal customers who frequently travel to Miami, we suggest that American Airlines should have recognized the situation, offered assistance, and possibly provided compensation for the incident. It's disappointing that they did not take better care of my daughter during this challenging time.

Our complete roundtrip reservation got unexpectedly canceled by the ticket agent at Lambert Airport in St. Louis, MO. Despite having boarding passes and being told we could make our outbound flight in time, the agent informed us we couldn't board. This resulted in missing our flight to attend a funeral. We ended up purchasing new one-way tickets from another airline and discovered our return flight was canceled only when trying to check in for the flight back. The ticket agent marked us as no shows unfairly. The elderly passenger I was traveling with fell ill before leaving for the airport. American's response to our situation included progressively higher fees and an unhelpful supervisor. We now seek assistance to return to St. Louis without incurring additional expenses due to these unforeseen circumstances.

Dear Sir or Madam, I made a return flight booking from London Heathrow to Chicago O'Hare with a connecting flight to Bloomington, Illinois. Departure was on 17th November [redacted], returning on 26th November [redacted]. Record locator MKLQTX, ticket number [redacted]40. Outgoing flight numbers were 87, [redacted] and return flight numbers were [redacted] and 86. On 25th August [redacted], I was in a car accident resulting in serious injuries and hospitalization. I underwent months of intensive care, neuro-rehabilitation, and therapy. Now that I am recovering, I realize I missed my flight and would like to reschedule my trip for this August. I am seeking compensation or a voucher for this inconvenience. I possess medical documentation supporting my situation and can provide these upon request. Sincerely, Pamela Ashcroft