American Airlines Customer Service Issues

To American Eagle Airlines at Dallas Texas Airport, I want to share my disappointing experience when my group of three, all 65+ and handicapped, faced challenges boarding due to delays and lack of assistance. Despite efforts to reach our connecting flight, we were met with a closed boarding gate and unhelpful staff. The individual in charge was unresponsive, leading to a sense of discrimination. The lack of understanding and assistance left us stranded overnight without essential items. I urge for the staff member involved to receive proper customer service training and hope to prevent similar incidents in the future. Thank you. - E.K., C.O., and L.D.H.

Hello, I am in need of assistance regarding our upcoming flight to Portland, Oregon from Madrid, Spain. We plan to relocate there for work with our beloved 6-year-old cat, Rambo. Rambo recently traveled with us from Scotland to Spain to prepare for this journey. We have made arrangements with American Airlines for January and would like Rambo to accompany us in the cabin. He is well under the weight limit with his carrier and has all necessary paperwork. Rambo is a shy but affectionate indoor cat adapted to cold climates, having lived in Scotland for 3 years. To ensure a stress-free journey for him, I would appreciate any guidance and details to avoid any potential issues. Portland, Oregon has been very helpful, and I am thankful for their support. Your assistance in this matter would be greatly appreciated. Thank you in advance for your help.

Subject: Ticket Change Request Due to Health Issue Good morning, I am reaching out regarding my round trip ticket to Monterey for Thanksgiving, purchased by my daughter. Unfortunately, I am currently unable to travel due to a severe case of gout in my toes and feet. I contacted customer service to inquire about postponing the ticket, but was informed that a credit for another time is not possible. Would providing a doctor's note support my request for a ticket change? It is heart-wrenching to have to cancel the trip, especially knowing my daughter is also losing the money spent. I kindly ask for an exception to be considered in this situation. Your prompt assistance would be greatly appreciated. Thank you, Donna F. [redacted]

Hello, I hope you are doing well. My boyfriend has been attempting to contact Aa customer service for an hour. He is interested in exploring the possibility of using his benefits as an executive platinum member to travel to the Philippines. The trip would be from TYS to Manila. Alternatively, could you present any other travel possibilities? We are interested in first class or business class travel utilizing systemwide upgrades. I anticipate your prompt response. Thank you, Roxanne S.

I received an email from American Airlines notifying me that my flight has been rescheduled to depart three hours later than originally planned. This change has resulted in a 4-hour layover in LA and a late arrival in Seattle at 10:45 pm, making it necessary for my family, including a young child and my elderly mother recovering from knee surgery, to stay overnight in a hotel. Unfortunately, this timing conflict means I will need to secure accommodation at such short notice rather than complete a two-hour drive over the mountains. Given the inconvenience, I am inquiring whether American Airlines could reimburse the cost of the hotel stay. The booking code for my flight is QYXBCB. Thank you for your assistance. Sincerely, Galen Guthrie.

I am looking to set up an unaccompanied minor service for my daughters who will be flying from Las Vegas to Curacao on AA2888 and AA [redacted] on December 28. They will be carrying a one-way ticket as they are returning via a private vessel on January 3. What documentation do they need to provide as proof in Miami? I am currently in Curacao without phone service, so is there a way for me to arrange a call back? Thank you, Tara D.

Due to unforeseen circumstances, we had to cancel our Thanksgiving flight. The family we were visiting fell sick, and with an infant under 6 months, we couldn't risk it. We had to cancel our hotel and car rental too. We can provide medical proof of their illness. While we received a credit, we're now informed of a $[redacted] change fee per ticket, totaling $[redacted], which is too steep given the situation we faced. We kindly request the fees to be waived so we can use our credit to book a new flight. Canceled Trip Record Locator: ZYJAXW Trip Canceled On: November 26, [redacted] at 4:04 PM (CT) Reservation on hold: Confirmation Number TCRNUP Flight details: ATL to MIA AA2717 on Dec 12, RETURNING MIA to ATL AA2906 on Dec 19

Hello, I urgently need a way to travel to the USA. The situation here is becoming unbearable due to family problems. I fear for my safety. I am 16 years old, fluent in English, and currently residing in Jordan. I can't continue to stay here. The urgency of the situation is escalating, and I am seeking assistance. I hold a German passport and have the financial means to purchase a ticket. I require guidance on obtaining the necessary support and navigating the airport without my cards. This situation is an emergency. Thank you.

I am a passenger of flight [redacted] from SNU to Santa Clara, Cuba. The flight was cancelled due to technical issues on December 5th at 6:05 pm. We were told that a rescue flight would pick us up by 10 pm, but that didn't happen. Instead, we were misled and taken to very uncomfortable lodgings that were like pigsties. Personally, I was taken to a town called "Remedios." The American Airlines agent said they would pick us up for the new flight at 10 am on December 6th, but that also turned out to be untrue. We were left stranded in inhumane conditions at the Cuba airport lounge with no amenities provided. After several false updates, they said we would board at 11 pm on December 6th, which was another lie. We demanded action through a nervous existing agent to resolve our situation with Dallas, Texas. I hope the company takes responsibility for the losses and inconveniences without requiring legal representation. I trust they will handle this seriously and compensate us for the surgery I missed and other financial damages. I expect a clear response from American Airlines. Thank you. Sincerely, Passenger of flight [redacted], code #GXGNPH, Felix Perez.

Hello, My name is Ryan D., and I want to share my recent experience on flight [redacted] from Buenos Aires, AR to Dallas, TX, with connecting flight to Indianapolis. Boarding started smoothly at 7pm with friendly staff taking meal and drink orders. However, due to unfavorable weather, we faced delays and were unable to be served. Eventually, technical issues further prolonged our ordeal. Despite the challenges, we were not provided with sustenance until late in the night while experiencing discomfort. Upon deboarding and rescheduling, I faced difficulties in getting flights for my team. As a valued first-class passenger, I expected better treatment, considering the circumstances. Now, as I prepare for another flight, I am disappointed to find that my American and LATAM flight miles were not credited to my account. This may impact our future choice of airline. Could someone assist me with this issue promptly? Thank you.

Dear Ladies and Gentlemen, After approximately 20 unsuccessful phone calls attempting to obtain information regarding reward flights (Business Class) to the USA from your hotline in Frankfurt, I was informed that there are no reward flights to the USA available until June [redacted]. Simultaneously, AA is currently offering a promotion to purchase miles with special conditions until January 5, [redacted]. How does this align? My wife, AA 1A9JU52, and I, 1B30BK 2, both have over 70,[redacted] miles in our account and would like to purchase additional miles. Looking forward to your response, I remain with kind regards, Klaus-Dieter Krasel

I have attempted to book a flight four times now, but unfortunately, each checkout attempt resulted in an error. When I try to rebook the same seat, it shows as taken and the price has gone up. It seems that every seat I choose and encounter an error with ends up being marked as taken without a confirmed booking on my end. I am looking to secure the original price I was quoted for the business class ticket at $[redacted] from JFK to SFO on flight AA176 before the technical issues occurred.

I made a mistake when booking my flight through Travel2B as I misspelled a name on the reservation. I am unable to access my flight check-in details. I reached out to Travel2B yesterday, but my flight is later today. They advised me to contact the airline directly for a quicker solution. I have copies of both passports for identification. If there is a way to correct the error before my flight this evening, please advise me.

I had a flight scheduled for December 11th from Tucson International Airport to New Delhi with China Southern Airlines. However, the flight from Tucson to Los Angeles was operated by American Airlines. At that time, my luggage was only assigned to go from Tucson to Guangzhou, and since I did not have a transit visa, I didn't apply for one, assuming my luggage would go all the way to New Delhi. Now I am being told that I need to speak with officials in the luggage arrival department in Delhi to have my bags sent from Guangzhou to New Delhi as my important belongings are in those bags, and I have another flight to catch for my holiday trip from New Delhi. Please assist me. Ticket number: [redacted][redacted]. Nitika S.

Hello, I am getting ready to travel to Heroica Matamoros, Mexico to teach knitting to children in detention. I'll be departing from Lansing, MI on 12/17/19 via ORD and Dulles to SAT with only carry-on luggage. I need to bring several metal knitting needles with me. How can I pack them in bulk to carry them in my carry-on bag? Alternatively, is it allowed to hand them over to the flight staff to hold during the trip?

Good morning. My sister recently became a resident of Canada and we have a pet parrot that is a cherished member of our family for 12 years. He is very gentle and timid, not used to being around other pets or in noisy environments. We are concerned about his well-being during the flight. Is there a way for him to be allowed in the cabin with my sister? We are willing to pay any required fees to ensure his safety. He is not accustomed to being alone or with other animals and we want to prevent any distress or health issues. We are hoping for a solution to this situation as our parrot is very dear to us. Your prompt response would be greatly appreciated. Thank you.

I purchased 4 tickets in September for my family trip to Brazil. Last Friday, I received a message about a flight time change, supposedly from someone using the name of American Airlines. They claimed my husband was bumped off the flight and that my 11-year-old daughter needed to travel on a different plane. They suggested canceling the tickets and buying new ones on the same flight. Being asked to buy $[redacted] in gift cards to pay for the new tickets, I thought I would get a refund. Sadly, I realized it was a scam. The tickets I bought in September are still valid, but I am upset about the money I lost. My main concern was securing our family's travel to Brazil.

Flight [redacted] from Providence, RI to Charlotte, NC on December 12, [redacted] was canceled due to a mechanical issue. I was unable to arrive at my final destination until 9:15 PM, when I should have arrived at 12:06 PM. As a 78-year-old female traveling alone, this caused a lot of anxiety and inconveniences for my son to arrange to pick me up. I had purchased flight insurance through Trip Mate, but have been unable to contact them or reach American Airlines by phone. Additionally, two other passengers and I have a trip booked from Hartford to Aruba in April [redacted] on American Airlines. I am not very satisfied with the service provided and am requesting a voucher or refund for this flight.

I flew from Miami International Airport on December 15th to JFK International with my final destination being Denpasar, Bali. Unfortunately, I missed my connecting flight in JFK with Etihad. However, my company, Royal Caribbean, booked a new flight with Qatar Airways, and I am now in Bali. Regrettably, my luggage has not arrived. Can you please assist in locating or forwarding my luggage to Denpasar with tag number AA [redacted] under the name of I Nyoman Sugarba? Thank you for your help.

On December 13, [redacted], I experienced a flight cancellation on the second leg of my journey with a record locator CTGHOA and flight number AA5705 from Charlotte, NC (CLT) to Toronto, ON (YYZ). Despite being informed there was no direct flight to Toronto, I later discovered otherwise and had to arrange my own travel with Air Canada. This unexpected change led to additional expenses including hotel stays in Charlotte and Toronto, food costs, and new flight tickets for myself and my two children (7 and 11 years old). Furthermore, our luggage was delayed for five days and sent to a different city (IAD). Due to the late hour and the exhaustion of my children, I was unable to wait in the long customer service line for vouchers. I have kept all receipts and made all purchases on one credit card for easy tracking. I am seeking reimbursement and compensation for the inconvenience caused by these disruptions.