Amazon Customer Service Issues

On January 7th, [redacted], I placed an order for an Xbox Live Gold 3-month digital code. Immediately after making the purchase, I contacted customer service within 10 minutes to cancel the order. I was advised by the relevant department that since the digital code had not been sent to my email, cancellation was possible. They assured me that my bank account would be credited. Unfortunately, the refund has not been processed, and I have not received the email containing the digital code. I kindly request my reimbursement. Order # D01-[redacted]-[redacted].

I am having trouble finding and connecting to Netflix on my recently received Fire Stick. This was the main reason I purchased the product. Netflix does not show up as an available app for download, and there is no search option to locate it. The instructions I found online differ from what I see on my TV screen after setting up the Fire Stick. I have spent three hours attempting various methods to locate Netflix with no success. I have internet access and an active Netflix subscription. I hope to receive a solution to this issue. My order number is [redacted]. I attempted to contact the customer service helpline provided, but my phone carrier informed me that the number is invalid. It is unclear if the helpline does not serve Australia. Thank you, A. Drummond

I purchased a Mr. Shield screen protector from Amazon for my daughter's iPhone 6s. The product claimed to be shock absorbent, but when her phone fell from a short distance onto a carpeted floor, the protector did not absorb the shock as advertised. Surprisingly, the screen protector remained intact while the phone's screen cracked underneath. I have reached out to Mr. Shield and was advised to contact Amazon for further assistance. I am disappointed with this experience and hoped to receive some support to address this issue. My daughter’s phone now has a cracked screen and is only usable for calls. Thank you for any help in resolving this matter. Best regards, M.S.

Dear Customer Service, I am experiencing some problems with a couple of items I ordered. The order number [redacted]-[redacted] was scheduled to arrive today between 4:45-9 pm. I made sure to be home by not planning anything else. I was tracking the status of my items and monitoring the driver through the Amazon app when it suddenly showed delivered at 8:58 pm, but I did not receive any packages. No delivery truck came down our street. I even checked with my neighbors, and they did not receive any packages either. Furthermore, my other order with number [redacted]-[redacted] initially showed as out for delivery but is now marked as running late. I specifically chose one-day delivery for these items because I needed them urgently due to unforeseen circumstances. I spent almost $80 on these essential items that were supposed to arrive today, and none have shown up. I am extremely frustrated by this situation, as now my children will have to go without sheets on their beds. It is very concerning when items are marked as delivered but are nowhere to be found. I have been a loyal customer for many years, and I am disappointed with the declining service. I kindly request assistance in resolving these issues with both of my orders. Thank you. Eric B.

Subject: Issue with Refund Dear Amazon Customer Service, I am writing to address a recent problem regarding a refund from a purchase I made on your platform. I have been a loyal customer of amazon.in since they entered the Indian market. Unfortunately, I have encountered an unusual and frustrating situation that I have never experienced before with Amazon. I have attached previous emails for your reference, indicating that I am yet to receive my refund of 3,[redacted].00 INR, despite the refund process commencing on the 22nd of January, [redacted] as confirmed on the Amazon portal. According to my communications with Amazon customer care, the refund was already transferred to my bank. However, correspondence from my bank reveals that the amount is still pending from Amazon's end. I kindly request your immediate attention to resolve this matter swiftly. It is essential for Amazon to prioritize the satisfaction of loyal customers like myself with a prompt and effective solution. I hope to receive a timely response and assistance from the Amazon team. Thank you. Sincerely, Roshan M. +91 [redacted]

I have not placed the following orders, but my credit card was charged for the following subscriptions and videos: Order placed on February 27, [redacted] - HBO (Digital Video Subscription) from Amazon Digital Services, Inc. Order placed on February 24, [redacted] - NickHits (Digital Video Subscription) from Amazon Digital Services, Inc. Order placed on February 19, [redacted] - HBO (Digital Video Subscription) from Amazon Digital Services, Inc. Order placed on February 17, [redacted] - NickHits (Digital Video Subscription) from Amazon Digital Services, Inc. Order placed on February 12, [redacted] - Vevo music videos from VEVO LLC via Amazon Digital Services LLC. Order placed on January 6, [redacted] - "The Killing of a Sacred Deer" movie from Amazon Instant Video, featuring Colin Farrell, Nicole Kidman, Barry Keoghan, Raffey Cassidy, Sunny Suljic, and others, from Amazon Digital Services LLC.

Hello, I have noticed charges for Amazon Prime on my statements over the past three months. However, I cannot find any email account subscribed to Prime. I have checked all my emails and confirmed that I am not a Prime member. I wish to unsubscribe from this membership and request a refund since I have not used this service. Below are some details copied from my statements: - 26 Feb: INT'L [redacted] Amazon Prime*MI5D0 amzn.co.uk/pm 7.99 - 25 Jan: INT'L [redacted] Amazon Prime*MB7Z2 amzn.co.uk/pm 7.99 - 27 Dec: INT'L [redacted] Amazon Prime*M2780 amzn.co.uk/pm 7.99 Could you please provide me with the email address associated with this Prime account? Alternatively, kindly advise me on how to stop these transactions. I have not set up any direct debits in my bank account or PayPal. Your assistance is much appreciated. Thank you, LT

Dear Amazon Customer Service, I wanted to share my recent unfortunate experience on your website. My Amazon account has been hacked twice. I have been a loyal customer since November [redacted] and I am seeking urgent professional assistance. The hacker gained access to my Amazon account and even my Gmail account ([redacted]). They added their Mastercard ending in [redacted] without my knowledge. Despite my account being put on hold, the hacker managed to access it on January 20, [redacted], and changed the email address associated with it. I contacted customer service, Jeff Bezos' team, and the account specialist team who helped restore my email address and guided me to change my password, but I am still unable to sign in to my account. I have repeatedly tried to contact customer service, but my account remains closed due to a misunderstanding. I urgently need assistance to change my Amazon account password, reinstate my account, update the email address from [redacted] to [redacted], ensure the hacker did not use my $[redacted].00 gift card balance, enhance the security of my account, and remove the hacker's credit card from my account. I hope for a prompt resolution to this distressing situation so I can resume using my account without any further issues. Thank you for your attention to this matter. Sincerely, Amber V.

I recently discovered this gift intended for my 83-year-old dad tucked away in a closet, untouched. He mentioned he had bought one for himself in February. I didn't know about it, as he kept it a secret to spare my feelings. Could you assist me with returning it for store credit, a gift card, or a refund to my Amazon credit card? I would appreciate any help. I want to find him something he truly desires, and I commit to purchasing it from Amazon. We are fond of your service! We reside in a rural area. Would it be possible to send a shipping label via USPS or UPS for the return? The order was placed on February 14, [redacted], with Order# [redacted]-[redacted]. Thank you for your attention to this matter.

I've been attempting to reach customer support for months as the only service provided on the website is a hotline which is not available to me. Residing in Italy, I made a purchase of face powder from the USA through amazon.com with the order number: [redacted]-[redacted] on October 15, [redacted], for $29.10. The UPS tracking indicated that my address was not found, even though I have received parcels without any issues previously. The status now reads as "delivered," but in Milan instead of Rome where I reside. I've contacted UPS, but they have directed me to a UPS center in Milan. It's frustrating to have paid for an item that I never received, and the difficulty in contacting customer service has prolonged this issue for months. I urge Amazon to resolve this by either refunding the payment or delivering the product I ordered.

Hello, I am writing to report a serious issue that has been affecting my business. On November 27th, [redacted], my Amazon account was compromised, and despite receiving instructions from an Amazon Account Specialist to unblock it and change my password, I am unable to make purchases since then. Even though I successfully received a purchase earlier this year and added a $[redacted] Amazon gift card to my account, I have been unable to utilize it due to the blockage on my account. I have repeatedly provided my billing name, address, phone number, and uploaded the Amazon gift card receipt as requested, but the issue remains unresolved. I am reaching out for direct assistance in resolving this matter promptly so that I can resume using my Amazon account for purchases. Thank you for your attention to this matter. Sincerely, Augustine

I am writing on behalf of Mr. Willie Brown regarding an order issue that needs urgent attention. Mr. Brown used his son's debit card to place an order for a Starter and a digital iPhone 6 Plus screen replacement. The order was intended to be delivered to [redacted] W. Cypress Street, Charleston Mo. [redacted]. Unfortunately, the funds were withdrawn just before the account was closed, which Mr. Brown finds unprofessional. He received conflicting emails informing him that the account was closed and the order was canceled, followed by another email stating the order was shipped. This confusion has caused distress as he needed the items on time for a medical appointment. Mr. Brown is kindly requesting a prompt resolution, either receiving the ordered items or a refund. He mentions involving his lawyer if necessary but hopes this matter can be resolved amicably and swiftly.

Amazon features a makeup bag by Blue Q with the words "Please Don't F-k with My S-t" on it. However, the actual words are spelled out in the picture of the bag, making it inappropriate and offensive. I am disappointed by the lack of curation in some categories on Amazon, like something as innocent as a makeup bag. Even as a prime customer, I am considering shopping elsewhere due to the explicit content I come across unintentionally. This violates Amazon's policies, and I urge for the removal of this item and others like it. It's disheartening that Amazon has not been maintaining a family-friendly environment as they claim to do.

Subject: Issue with Amazon Prime Membership Cancellation Hello, I initially signed up for an Amazon Prime 30-day free trial but was unexpectedly charged on my Amex card. I attempted to cancel the subscription, but my account is currently locked due to a dispute, preventing me from doing so. I kindly request a refund for the charged month and to have the Amazon Prime account canceled. I may consider rejoining Prime in the future, but for now, I would like it canceled. Please assist in canceling my Amazon Prime account. Thank you, Morrison B. Phone: [redacted] Cell: [redacted], [redacted] Fax: [redacted] Email: [redacted]

I received a Samsung UN28H4000 28-inch TV on Friday, 3/8. The box arrived damaged with accordion pleats on one corner and a rip through another corner. After photographing the box, I noticed cracked Styrofoam packing. Inside, I found a round impression on the screen's film and some bent plastic near the frame. I am unsure if the bent plastic is a removable protective piece or part of the screen, so I halted further unpacking. It seems the TV suffered damage during transit, and I am considering exchanging it. Since there are only a few units of this model remaining, I am seeking guidance on the exchange process.

We have continuously received packages addressed to Leni Gammie at our address, [redacted] Amblewood Drive, Victoria, BC V8Y2S3, Canada. Despite returning the parcels to UPS and FedEx and notifying you via phone and letter, the issue persists. While we are not being charged for the deliveries, it is inconvenient for us to keep returning them. The correct recipient may be experiencing similar delivery problems. Kindly rectify this situation promptly.

I was involved in a serious car accident on August 26th, resulting in a broken vertebra in my back. Following kyphoplasty surgery, my pain level has decreased from a "9" to a "5." My Neurologist recently prescribed medicinal marijuana, which effectively eliminates my pain for six-hour periods without impairing me. I have a job interview scheduled with Amazon in Omaha this Thursday and want to ensure that my medicinal marijuana use will not affect my prospects of being hired. One job placement agency mentioned that it should not impact hiring decisions. Could you please clarify Amazon's stance on this issue? I am willing to make the 75-mile trip for the opportunity to work for Amazon on a part-time basis, ideally Tuesdays to Thursdays, as I am semi-retired. Your feedback is greatly appreciated as I value your time. Thank you, Michael D.

I ordered the "Hawaiian Gold Kona Blend Whole Bean Coffee 2 Lb" on March 10, [redacted], and just received the box this morning, March 13, [redacted], at 09:12. Inside the box, I found 2-24 Pack 8 fl oz Bottles of Boost Original Complete Nutritional Drink. Unfortunately, my 2 lb bag of KONA coffee had been opened at both ends, causing the coffee beans to spill out inside the box. There's a trail of beans from the road leading to where the box was left on my front porch. I believe the loose coffee might be contaminated, so I refuse to use it. I'm requesting a replacement for the 2 lb bag of Hawaiian Gold Kona Blend Whole Bean Coffee as soon as possible. In the meantime, I'm without the coffee I initially ordered.

I am a Frontier internet subscriber and also an Amazon Prime member who uses various TV services. During the summer, I am fully paid up for my services including HBO and Acorn through Amazon Prime on a monthly basis. However, recently, I have encountered an issue where my access to Amazon Prime has disappeared. Whenever I try to click on it in the menu bar, the entire bar disappears, putting me back on live TV. Interestingly, I can access other TV services from the menu, even those I don't subscribe to. Frontier claims it's an Amazon problem. Can anyone help me with this issue? Thank you! - TG

I have been experiencing issues with my account for the past 6 weeks, and despite reaching out multiple times, I have not received any response. I was informed that my account was on hold and I lost access to it. However, I still have it logged in on my phone because I fear I won't be able to log back in if I log out. I just checked my account and noticed that my Amazon balance, which was $[redacted], is now empty since it was closed. I am unable to access my account currently, but I urgently need it back as I had a significant amount of money in it. I prefer not to create a new account due to the funds involved. Your assistance would be greatly appreciated. Thank you.