Amazon Customer Service Issues

I recently returned five packages, and a woman named Aditya assured me that once the items were scanned by the carrier, the refunds would be processed. I dropped them off the same day and only received a refund for one item that was quickly scanned. Another representative at the UPS store explained there are different refund processes, including instant refunds, refunds once scanned, and refunds upon arrival. Despite selecting the refund once scanned option, I faced resistance but eventually was promised refunds for the remaining four packages. However, with no notification or update, I reached out to customer service and spoke with Vivek, who was unhelpful. He claimed there were no refunds processed for the other items, contradicting what I was previously told. I simply want the refund as promised upon scanning the items, as per the initial agreement when I shipped them back with UPS. It's frustrating to be misled about the refund status after a less than satisfactory customer service experience when resolving the issue.

Hello, last night I placed an order using my account but with my mother's Visa card. I forgot to enter the 3-digit code on the back, causing the order to be canceled. In a rush to purchase items, I created a new account using my mother's name and the same card. Subsequently, both accounts were locked. My mother is traveling to the States in a week, and we urgently need to purchase items from our country. I require assistance in unlocking both accounts so I can proceed with ordering and using my mother's card. This is time-sensitive, and I've been trying to resolve this via email since yesterday with no success. Thank you for your help.

Hello, I recently received an email notifying me that my order # [redacted]-[redacted] (Honor 8X) has been returned to Amazon. The delivery arrived at 9:45 pm, after numerous calls, and mentioned that the replacement phone could not be accepted due to a small (1mm) bulge at the top left corner of the screen. Despite this issue, the phone is in perfect condition with no scratches and passed all Amazon diagnostics for screen, Wi-Fi, GPS, etc. I have already factory reset my current phone and am now stuck without the new one. I am scheduled to travel to Kerala tomorrow evening and was relying on receiving the phone today. The delivery person informed me that the supervisor at the Hinjewadi center would not accept the phone, offering to take me there, but it was too late in the evening. I am quite disappointed by this experience and would appreciate any possible solutions as I need a phone for my travel tomorrow. Thank you, Preetha

I am unsure if this is an Amazon or UPS issue. Although I have received all my orders, I noticed that in the last three deliveries, the status shows the package was handed to the customer. In reality, the packages were left in front of my door. It concerns me because if a package went missing and it's marked as delivered, disputing it would be challenging. Previously, checking the package status would display a photo of it at my door. I believe there is an oversight, and I want Amazon to be aware of this issue. The order number is [redacted]-[redacted]. Thank you, Mary Ann D.

Dear [redacted], I wanted to let you know that I received my parcel today, but unfortunately, only one Lipfinity [redacted] Charming lipstick was included instead of the two I ordered. I hope you can send the missing item promptly. Please confirm this email as soon as possible. Thank you. Sincerely, Helen K. Hello Mrs. K., Thank you for your order. We acknowledge your concern and will ensure the missing Lipfinity [redacted] Charming lipstick is included in your shipment. We will notify you once it is on its way. Order Details: Order #[redacted]-[redacted] Delivery Estimate: Wednesday, March 13 - Tuesday, March 19 Total: $48.34 before tax $4.84 estimated tax $53.18 order total Shipping Address: Mrs. H. K. 4 Clive Street... Total Amount: *AUD 77.58

Hello, I reside in Leicester near Coalville, England, UK, and I am actively seeking regular employment. I reached out to Adecco, who manages the Amazon agency contract in Coalville, Leicester, inquiring about the available opportunities. I possess a car, PPE, safety boots, and a hi-vis vest. Adecco mentioned that Amazon in Coalville mainly offers picking jobs at their warehouses. I am curious if there are alternative positions available such as parcel sorting, shelf stocking, or customer service roles. If there are any openings in Coalville, please feel free to contact me via email. I have experience in warehouse tasks like sorting parcels, organizing items by postcodes, handling damaged goods, completing first aid forms, and ensuring safety protocols are followed. Additionally, I have skills in loading and unloading, scanning labels, packaging parcels, maintaining cleanliness, and working collaboratively in a team. I am open to working day or night shifts. In addition to warehouse functions, I have a receptionist certificate, and I am passionate about providing excellent customer service. Thank you, Claire Ingram (Miss)

Subject: Concern Regarding Delayed Prime Delivery Dear Amazon Customer Service, I recently reached out via chat regarding the delay in the delivery of a Prime item. Despite being a loyal Prime member, the package did not arrive within the expected timeframe, causing inconvenience. The representative, Snehalata, explained that the delay was due to the item being shipped from a different fulfillment center. I expressed my disappointment as this delay was unexpected, and I was relying on the timely delivery. While the team assured me they would expedite the shipping, I still found the situation unsatisfactory. I mentioned that I would source the item locally due to the time sensitivity of the matter. As the item was already in the advanced shipping stage, I was informed that canceling the order was not possible. I reluctantly accepted this but stressed my dissatisfaction with the service. I reiterated the urgency of the situation, explaining that the item was crucial for my wife undergoing treatment. Despite receiving the pillow now, my circumstances have shifted, and I am unable to return it due to ongoing medical commitments. I emphasized my disappointment as a longstanding Amazon customer who expected better service standards. I am writing to request a refund for the item, considering the circumstances and the inconvenience caused by the delayed delivery. I hope this matter can be resolved promptly. Yours sincerely, R.D.

The courier service personnel displayed arrogance in his behavior. When I tried to arrange delivery to my address, he insisted on collection from his shop despite me paying an additional Rs 80 for home delivery. I clearly stated that failure to deliver as promised would result in a complaint. Sadly, no one contacted me thereafter. Surprisingly, an SMS later claimed my order, AwB[redacted]83, was undelivered due to my absence, which is false as I was present to receive it. Please promptly rectify this issue to deliver the product to my address. Being an Amazon customer since [redacted], such problems have never arisen before. Failure to address this matter promptly may lead to decreased customer confidence and discourage online shopping. It is advised not to engage with such courier services that provide substandard service. Order Number: [redacted]-[redacted] Order Date: 03/03/[redacted] Item: Mobile phone with accessories Delivery Date: 15/03/[redacted]

Subject: Request for Refund of Amazon Prime Membership Fees Regarding the charges on my Citibank Visa account, which was billed $27.32 in December 2, [redacted], and $13.66 in January and February for an Amazon Prime subscription, I want to address the unauthorized charges. I never signed up for Amazon Prime nor have I used its services. I contacted a representative on January 2, [redacted], and received a partial refund for one of the December charges. However, the second December charge and the subsequent January and February charges result in a total erroneous charge of $40.98. I request a refund of $40.98 for the December, January, and February fees. Additionally, please close the Amazon Prime account linked to Mrs. Lorry Griffin, as she has passed away. I look forward to resolving this issue promptly. Sincerely, James H. Griffin [redacted] Golf Course Rd. NW, Apt [redacted] Albuquerque, NM 87[redacted] Phone: [redacted] Enclosed is a copy of the communication from Amazon.com Customer Service on January 2, [redacted], regarding the cancellation of the Amazon Prime Membership.

In November, I ordered a Mighty Mule gate opener with Order# [redacted]-[redacted]. Due to weather conditions, I couldn't install it until February. After installation, the unit drained the battery. Mighty Mule customer support attributed this to Amazon selling old stock with faulty boards. Amazon refunded the battery cost, but after buying new ones, they still won't charge. Customer support requested the control board to be sent in but won't provide a replacement to keep the unit running. I want to review the product on Amazon and explore returning it as defective for a new one from a different manufacturer.

Hello, I recently returned from a trip to Panama and noticed some unauthorized charges on my bank statements. My ex-fiancée has mistakenly linked my card to their Prime account, resulting in charges for two months of membership that I did not use. Unfortunately, I am unable to access the account to remove my card details as I do not know the password. I kindly request that my bank information be removed from the account, the Prime membership be cancelled, and a refund be issued for the two months of charges incurred unknowingly. The email associated with the account is [redacted] Please reach out if additional information is required to resolve this matter. Thank you.

I placed an order for 2 belts on February 19th with Order# [redacted]-[redacted]. However, on February 25th, I only received 1 belt (the black one). I informed the courier that I had ordered and paid for both belts together, but he mentioned he only had one for delivery. While I received confirmation and shipping emails, I never received confirmation that both items were delivered. Checking the status on the Amazon site, it kept showing the product was on its way until March 4th. But later that day, it suddenly said the product had been delivered, even though I only received one belt. I contacted the seller ATR, sent photos of the received package with date and time stamps on March 6th, but haven't received a response in 10 days. Phone calls have been unsuccessful. As a loyal customer since [redacted], I have never encountered this issue before. Please resolve this quickly and ship the missing product promptly. I have also sent another message to the seller today. Thank you.

Dear Team, I would like to inform you that there is a product listed on your platform under the following details. I am concerned about the selling of this product without my legal approval as it is my product and I have the exclusive rights to sell it. I request information on the steps you have taken regarding this matter and I expect a prompt response. Failure to address this seriously could lead to legal action against both parties. Please also provide me with details of the person who provided you with this product for sale. Product Details: APPELA, NATURALLY REJUVENATE, PHYTOCELLTECH, [redacted] mg X 15 SACHETS BY WELLWAY LIFE. EXP. DATE = 08/20 MANUFACTURED BY ORI BIONATURE, MALAYSIA, BETTER PRODUCT. Manufacturer: ORI BIONATURE Item part number: WX10 ASIN: B07M6D1RNN Best Sellers Rank: [redacted] I urge you to address this issue promptly or send your legal team to my headquarters. Regards, Naiyar Abbas 91-[redacted] / [redacted]-[redacted] (Please consider the environment before printing this email. Save paper and plant trees to protect mankind)

Subject: Unauthorized Product Listing Dear Team, I am writing to bring to your attention a product listed on your platform without my legal approval. The product in question is "APPELA, NATURALLY REJUVENATE, PHYTOCELLTECH, [redacted] mg X 15 SACHETS BY WELLWAY LIFE." As the rightful owner of this product and its selling rights, I request immediate action and clarification from your end to avoid any further legal implications that may affect my business. Furthermore, I urge you to disclose information about the person responsible for listing this product on your platform. The details are as follows: - Manufacturer: ORI BIONATURE - Item Part Number: WX10 - ASIN: B07M6D1RNN - Best Sellers Rank: [redacted] Your prompt attention to this matter is crucial, and I expect a swift resolution or the involvement of your legal team at my headquarters. Thank you for your cooperation. Regards, Naiyar Abbas

I have a suggestion for Amazon Prime. Please consider forwarding it to the appropriate department. I believe my idea can increase your profit margin, so please give it serious consideration. One of the frustrations for me as a Prime customer is the high cost of downloading movies or TV series to rent or buy. For example, buying just one season of "Castle" costs $25.00, which can add up quickly for a whole series. My suggestion is to have a special week each year for downloading movies or series, with a 50% discount. This will likely attract a large number of customers to rent or buy your content. Unlike purchasing DVDs with their production and shipping costs, downloading is virtually cost-free for you. This initiative could benefit both customers and Amazon by increasing sales. I believe many customers are eagerly waiting for such an offer. Please consider this idea as a potential win-win situation for everyone involved.

I'm interested in working for Amazon. My partner has been working as a remote Amazon customer service representative and loves the flexibility it offers. After the birth of our second child, I've realized the value of being able to work from home. Although we have separate home offices and reliable internet, unfortunately, there are no customer service positions currently available for Ohio residents, where we reside. Despite keeping a close eye on Amazon job postings for two years, I haven’t come across any opportunities for Ohio residents. With hiring ongoing in other states, I believe now might be a good time to secure a position with Amazon, especially considering the existing training programs for new hires. Thank you for your attention.

I need to contact Amazon's "Account Specialist" and they've advised me to call from a different phone number. If GetHuman can assist me more efficiently, I'm inclined to choose their service. As a retired University Instructor, I aim to simplify things. Amazon is expecting my call now, and I've completed my part to facilitate this. If you can expedite this process, kindly proceed promptly. For a quicker resolution, phone contact would be preferable at [redacted]. Despite indicating an email preference below, I'm willing to provide that if necessary to assess your capability. If not, there's no mutual benefit in proceeding. Acknowledging the time of this message as 03-16-[redacted] at 5:45PM, I estimate it may take around 2 hours. Let's work together to resolve this efficiently.

I'm Elizabeth S. from Tampa, Florida, not Miami. As a long-time Prime member with a Prime store credit card, I've faced account login issues due to fraud committed by someone from Miami who used my identity. They maxed out my debit card quickly, leading me to close it. Despite trying multiple times to resolve this by phone, with language barriers in communication, Amazon's customer service was unable to help. Even when I requested to close my account, they insisted on investigating without any follow-up. I've been completely locked out of my account, missing out on enjoying my Amazon Prime benefits, as I used to purchase everything through Amazon regularly. The account verification process now directs me to incorrect information, making me feel unrecognized as a customer. This situation has been distressing and disappointing, causing me stress and frustration. It's disheartening how a company I've been loyal to mistreats its customers.

I got disconnected, but here is the chat that happened: Hi, I received my shipment of the vegetable slicer, and one blade is badly dented. I needed it for a catering job today. I'm disappointed as I order frequently from your website. I have pictures of the damage. Hello, my name is Hilanshi. I apologize for the inconvenience. Can you provide the order ID for better assistance? I purchased the "5-Blades Vegetable Spiralizer." Where can I find the order number? I understand your situation. I can offer a replacement or a full refund. Please let me know which option works best for you. I'm sorry to hear about your struggles. Let me help you further.

I experienced an interruption earlier. I am a frequent customer with both positive and negative experiences with your service. Regrettably, I won't be renewing due to poor customer service. Upon receiving a damaged blade in my recent vegetable slicer shipment, I reached out for assistance. Despite investing nearly an hour, the issue remains unresolved. My disappointment led me to share this feedback.​