Amazon Customer Service Issues

Dear Support, I recently tried to purchase a gift card for my cousin, but encountered an error message stating "order cannot be shipped." Following this, my account was locked for security reasons due to difficulties with confirming my payment information. The card ending in [redacted] is mine and is regularly utilized to pay my monthly FBA fees and other charges in my Seller Account. I am perplexed as to why my verified card cannot be confirmed and what specific information is causing the issue. It would have sufficed to lock the card only, rather than my entire Seller Account, impacting my ability to manage sales, listings, and products, resulting in financial losses daily. I have already faxed the requested information, including my payment card statement, billing address, last two card digits, name, phone number, and email address, but have yet to receive a response. I kindly request a prompt resolution to this matter. Thank you.

On December 15, [redacted], I reached out to your office regarding an issue with the Amazon Best Sellers Rank (ABSR) for my book "Practical Creativity and Innovation in Systems Engineering." Despite your response stating that there were no problems found, I strongly believe that there is an actual issue in this case. I kindly request a thorough reinvestigation into this matter. In the last six months, my book has sold [redacted] copies across all formats, yet its current ABSR is #3,[redacted],[redacted]. In comparison, my other book "Verification, Validation, and Testing of Engineered Systems," published in [redacted] in similar categories, only sold 25 copies in the same time frame but holds an ABSR of #1,[redacted],[redacted]. The disparities in ABSR also extend to subcategories. I would greatly appreciate it if you could conduct a comprehensive review of this matter. Sincerely, Dr. Avner Engel Tel Aviv University

After spending two more hours on the phone: 1. American Express charged me for the assembly visit meant for disassembly, which Carmen assured me would not incur a fee. 2. When Amazon transferred me to UPS for the pick-up arrangement, Amazon disconnected the call, and UPS claimed the return label was inadequate and charged me $6.50 to schedule the pick-up. Overall, this entire experience with Amazon has been disappointing and frustrating, leading to customer alienation. I am requesting the following resolutions: - A refund for the incorrect assembly fee, as confirmed in an Amazon email. - A refund for the treadmill return. - A refund for the second assembly fee, which Carmen assured would not be charged to me. - A refund or credit for the Amazon fee. - Reschedule the UPS pick-up to align with the disassembly on 3/17 instead of 3/12. These refunds are the minimum to cover my expenses incurred. This situation has caused a significant loss of time and frustration. Regards, Damon X. (Account under Diane X.) Email: [redacted] and [redacted] Phone: [redacted]

I have not received an item but was still charged for it. I contacted customer service, and they sent a replacement. Now, I got an email stating that if I fail to return the original product, I will be charged for the replacement. Yet, I never received the initial shipment. The original order was placed on November 26, [redacted], with Order #[redacted]-[redacted]. The replacement order is #[redacted]-[redacted]. I received a return reminder email on March 6th, asking me to return the items to avoid a second charge of $[redacted].98.

Order ID [redacted]-[redacted]: I purchased two Chattanooga ColPac Reusable Gel Ice Packs, but one is too large for my freezer in assisted living. I kindly request a refund for the oversized gel pack. Thank you. Amazon.com

On February 11th, I placed an order for a white Echo Dot. Unfortunately, the order (Order# [redacted]-[redacted]) was not delivered to the correct address, and I have yet to receive it. Despite contacting support, a replacement was supposed to arrive on March 5th (Order# [redacted]-[redacted]), but I received an email stating that the package was damaged and could not be delivered. I was promised a refund, but it seems I was originally intended to pay for it over several months. I am disappointed with the delay and the increased price of the device now makes it unaffordable for me. I usually have a positive experience with Amazon, but this recent incident has left me dissatisfied. I hope there is a solution to this issue. Thank you.

I am inquiring about the status of my recent Amazon orders. I purchased an SSD with 2-day free shipping through Prime, but it arrived almost a week late due to shipping delays which were frustrating. Additionally, I paid extra for fast shipping on fans for my PC, expecting them to arrive within 1 day. However, they are now almost 3 days late, with the first delay being attributed to a shipping issue and now requiring confirmation for delivery. I am displeased with the delays and the unexpected need for confirmation. I trust Amazon for reliable service, and these recent issues have been disappointing. I have been a long-time Amazon customer and have not encountered such problems with shipping before. I hope for better service and accurate deliveries in the future.

I purchased "Erythritol" from a company on the east coast through Smazon, but it never arrived. After contacting the company, I learned the product was unavailable. I called Amazon three weeks ago for a refund of approximately $31. Although I was assured the refund would be processed within three weeks, it has not been received. Recently, I called 1-[redacted] and struggled to understand the operator due to language barriers. Despite this, I was informed that the refund should be processed within two days. Frustrated by the communication issues, I complied with the operator's instructions to the best of my ability. I hope for a swift resolution to this matter and appreciate your assistance. Thank you. - Donna Leedom, regarding order #[redacted]-[redacted].

I had a terrible experience with Amazon and Gati Logistics. I ordered a Mitashi AC on February 26th, and on March 1st, I received a call from Gati Logistics stating that only the indoor unit had arrived, and the outdoor unit was missing. I promptly contacted Amazon customer service, who reassured me that both units would be delivered by March 6th, the promised delivery date. When nothing arrived by then, I called Amazon again, only to be advised to refuse the delivery since parts were missing. Amazon now insists that I wait for the delivery to reach their warehouse before they can process a refund. It's frustrating and disappointing to be penalized for their mistakes, wasting time and money. I used a credit card EMI for the purchase, and my billing date is approaching.

I recently bought a Baggallini crossbody bag from Amazon, but I have encountered some issues. Firstly, the central magnet is not working as it should. Additionally, I discovered items in the interior zippered pocket that do not belong to me, including a small measuring tape and chapstick. This is concerning as it appears the bag was previously used and returned. I request a refund to my MasterCard ending in [redacted]. Please contact me at [redacted] to discuss the next steps. I hold Amazon to a higher standard and hope for a resolution promptly.

I have been unable to log into my account for almost a month now. I have contacted customer service and the account security team at least fifteen times. Yesterday, I was advised to wait for 5 hours to have the two-step verification removed from my account so I could reset my password. However, I am still unable to receive a code via email and access my account. I am extremely frustrated because I am concerned about potential unauthorized activity on my account and I am unable to view or make any orders. Please, your assistance would be greatly appreciated.

Order# [redacted]-[redacted] - I'm incredibly disappointed with both the product quality and customer service experience. I placed an order for a Grille Cover Overlay for a Ford Explorer on Feb. 14, and it arrived damaged on Feb. 21. I promptly requested a refund and returned the item on Feb. 22. The tracking information confirms it was delivered on Feb. 27. When I followed up on March 6, I was informed they were sorry for the damage and eager to address the issue. Despite sending images of the damaged item, I was notified on March 8 that my refund was being processed but with a 20% restocking fee. It seems unfair to charge a restocking fee for an item that was initially damaged and promptly returned. I insisted on a full refund, even though they charged the restocking fee. I can provide pictures if needed.

We have authored three books initially on the Amazon Advantage Program, but subsequently transferred them to KDP a few months ago. We are still receiving orders through Amazon Advantage, with minimal orders on KDP, indicating an issue. Despite reaching out to KDP and requesting assistance in resolving this matter with Amazon Advantage, there has been no follow-up communication. My husband is scheduled for a global radio program, expecting a surge in book orders, and we are uncertain if our KDP setup is correct for purchases. There is an incoming order I need to confirm with Amazon Advantage, but I have no inventory left. This is crucial for us as we are beginning a new career tied to these books, and their availability is critical. Your prompt assistance in this matter is greatly appreciated. Thank you for your help. Regards, D. and A. Clark Authors of "I, Witness: The Shocking Insider's Story of Jehovah's Witnesses," "Surrender: Your Key to the Kingdom Within," and "Divine Order of Alchemy: Ancient Secret to Union with God"

I recently purchased a Zocardo Faux Leather Flip Case Cover for Asus X00GD in Brown from Amazon. Unfortunately, the plastic gliding part of the cover is broken, rendering it unusable. Local mobile dealers were unable to repair it due to a lack of spare parts. I am quite disappointed with the quality of the product. It seems to be a pure product quality issue as I have only used it lightly. I would appreciate some guidance on how to proceed in this situation. Order Details: Order #[redacted]-[redacted] Placed on Tuesday, November 20, [redacted] Sold by: Zocardo

Order number [redacted]-[redacted] from March 1, [redacted]. According to Amazon, the order was delivered around 4:00PM on March 6. The delivery location is a Postal+ facility. After speaking with Joe at the facility, he mentioned receiving other packages at that time but not mine. Since I never received my shipment, I have initiated the return process. Amazon should investigate the delivery system, locate the package, and return it to their warehouse for a full refund. Since I never received the item, there is no need for a return label. Thank you, Hugh

I recently purchased a Duke jacket from your store. I promptly arranged for its return through a reverse pick-up service due to receiving the wrong item. Regrettably, there seems to be confusion as the reason for return was mistakenly recorded as a size issue. Despite multiple attempts to rectify this and despite legal notice from my lawyer, the situation remains unresolved. I implore you to address this matter promptly. Failure to do so may result in escalation to consumer courts. Regards, C.B. [redacted]. Email: [redacted]

My recent Wizzery order for a stand-up desk arrived severely damaged; the box had holes, tears, and loose parts falling out. The poor packaging made it seem like a re-packed item. When I contacted customer service, they initially suggested I check the contents without understanding it would be impossible to repack. After agreeing to a replacement, the customer service representative now insists I try assembling the damaged desk again. The ongoing back-and-forth communication is frustrating.

On March 6th, I received a Baggalini Crossbody bag from Amazon, but unfortunately, I am not happy with my purchase. The magnetic closure for the center compartment is not functioning properly. Additionally, while checking the bag, I discovered someone else's personal items in one of the zippered pockets - a small measuring tape and chapstick, indicating that this might be a previously returned item. I would like to return this bag and receive a refund to the credit card I used for the purchase.

I purchased a set of suitcases, the World Traveler Flower Bloom 4-Piece Rolling Expandable Spinner Luggage Set in Floral, from a third-party seller, OJ Commerce, for $[redacted]. Unfortunately, the suitcases are defective as they tip over when filled. When I tried to return them, OJ Commerce informed me that I would need to cover the $90 shipping fee and also pay a 20% restocking fee, despite their invoice showing a cost of only $85. Dealing with their customer service was challenging, as they made me repeat answers and put me on hold numerous times. I am running out of time as the return window expires on March 11, and I believe they should either rectify the issue with the product or remove it from sale. Just wanted to share my experience.

Order number [redacted]-[redacted] placed on December 30, [redacted]. I received a faulty product, returned it, and ordered a replacement. Amazon initially claimed they didn't receive the return, but later corrected the error after I contacted customer service. I received a follow-up email on February 21, [redacted], confirming they did receive the return. However, another email on charge confirmation stated my Visa was charged again as they had not received the original item by Sun, March 3. I kindly request a refund of $16.99 to my credit card or as a gift card. Thank you.