Amazon Customer Service Issues

I need to return two items to Amazon. One is faulty and the other is a case for the first item which I no longer need. I was at a different location when the issue arose so I couldn't connect securely for the return process. I would like Hermes to pick up both items the next working day with a return address label. I sent the items back about 3-4 weeks ago but I haven't received any refunds to my debit card yet. I understand it may take 5-7 working days for the refund to show on my account, but I'm concerned about the delay. I also emailed Amazon regarding delivery charges from Marketplace Traders. I've been an Amazon customer since [redacted] and have bought 82 items in the last 6 months, some of which were returned due to faults. I'm keeping my Prime Account for now to enjoy free delivery and returns, but I won't purchase more until I receive the owed refunds, unless the item is exclusively available on Amazon. Regards, J. G. Allison Welfare Rights Lawyer 7 Cove Orchard Cove Road Silverdale CARNFORTH LA5 0BF Tel: [redacted] (or 44 [redacted] from outside the UK)

I made a purchase with the order number [redacted]-[redacted] about a month ago. When the item arrived after a few weeks, I had already bought a similar item elsewhere. I tried to return it to the third-party seller, who appears to be in China, but they keep insisting I provide pictures of the item, even though it's not defective. There might be a language barrier or they could be intentionally difficult. I talked to a friendly agent via chat who could only offer me a five dollar credit. Despite understanding the challenges of third-party sellers, it would be beneficial if Amazon could step in or vet sellers more effectively since they use Amazon’s platform. I feel unable to warn others about this seller through a review. Unfortunately, I am stuck with the item and have lost money, except for the small credit. Thank you for your attention to this matter. - Sue Gibbons

I wanted to reach out about Order# [redacted]-[redacted]. Unfortunately, I was out delivering an Amazon Flex Block when this package was delivered, which can be confirmed. In the past, I faced issues with Amazon drivers falsely claiming they gave me packages. I reported this, and after they started taking photos, the situation improved. However, for this order, it was marked as handed directly to a resident when it was left in the snow on my front stoop. I would like this incident documented in the driver's file. I make sure to photograph every package I deliver and expect the same from Amazon drivers. Thank you.

I have been unable to access my Amazon account due to an email hack over a year ago. I have been attempting to reach out to resolve this issue as I am still being billed for Prime membership, which I haven't been able to use for over a year. I need to unlock my account to cancel the membership and seek a refund for the charges incurred during this time. The email linked to my Amazon and Prime account is [redacted] Please contact me at the specified Gmail address as I no longer trust the security of my Yahoo email. Thank you. - C.M. Lim

I am a member of Amazon Prime paid for by my fiancé, but I noticed it's being deducted from my bank account. I'm unsure if this is a mistake or if I inadvertently signed up for a separate account. I haven't used Amazon Prime with my banking details before, so I'm puzzled by the charges. Can you assist me in resolving this matter and possibly refund the charged fees? I believe verifying my usage history should show that I haven't utilized the service with my banking information. I would appreciate your prompt attention to rectify this issue and return the fees to me. Thank you.

I recently placed an order for an item that was scheduled to be delivered by mail on Saturday. According to the tracking information, the delivery was completed at *:** p.m., but I did not receive it. I waited until Monday, expecting a delay, but nothing arrived. The tracking details are as follows: Shipped via USPS Tracking ID: [redacted][redacted]29 Saturday, March 2 4:12 PM Delivered Haslett, MI US 8:28 AM Out for delivery Haslett, MI US 5:06 AM Package arrived at a carrier facility Okemos, MI 4:30 AM Package transferred to local postal carrier for final delivery Okemos, US 1:59 AM Package departed an Amazon facility Brownstown, MI US Friday, March 1 2:20 PM Package arrived at an Amazon facility Brownstown, MI US Package has shipped Order #[redacted]-[redacted] I am seeking guidance on the next steps to take. Can you assist with tracing the shipment and possibly provide a replacement for the undelivered item? Thank you for your help.

I recently placed an order for an item that was scheduled for delivery last week. According to the USPS tracking information, it was marked as delivered on Saturday at *:** p.m. in Haslett, MI. However, I did not receive the package on that day and it did not arrive today either. Here are the tracking details for reference: Shipped with USPS, Tracking ID ***********************. I am unsure why the package was marked as delivered when I haven't received it. I am reaching out for guidance on how to proceed in this situation. Could you please look into the shipment status and advise on next steps? Additionally, I am interested in arranging a replacement for the undelivered item. Thank you for your assistance.

I have a 5th generation Fire 10 tablet with a 125GB ScanDisk memory card that I use primarily for storing Audible books, purchased on June 11, [redacted]. Everything was working well until the end of January [redacted] when I could no longer access my Audible books offline. Tech support recommended clearing the cache, which resolved the issue for regular books but not for Audible files stored on the SD card. Despite contacting tech support multiple times, no solution was found. Audible mentioned they do not support SD cards, contradicting the recommendations from Amazon. I even tried replacing the SD card and purchasing a new Fire 10 tablet, but the problem persists. When Audible books are on the SD card, I can only access them offline if the internet is turned on, which is frustrating. If no solution is found, I may return the Fire tablet due to this issue that has been ongoing for six months. Can anyone provide assistance? - Susan S.

Subject: Unauthorized Charges on My Credit Card To whom it may concern, On 12/3/[redacted], I received an email welcoming me to Amazon Prime, a subscription I did not authorize. I would appreciate any documentation proving that I initiated this subscription. If no proof can be provided, I kindly request a refund of $28.00 for the unauthorized charges made in January and February [redacted]. Please send the refund to the address on file. As someone who does not have a need for subscription services or frequent Amazon purchases, I would like this matter resolved promptly. Looking forward to your email response. Thank you, Kathryn L. B. [redacted] W Smoke Tree Road Gilbert, AZ [redacted]

Hello, I recently received an email stating that my account has been suspended. I am unsure of the reason behind this suspension. My account got closed due to two undelivered orders. I utilize a virtual credit card, which does not have an expiration date or CVV. Hence, I could not proceed with the necessary setup. I would appreciate assistance in resolving this matter swiftly. Kindly reinstate my account at your earliest convenience. Thank you. Sincerely, M.K.

I ordered Nature's Healing Practices on February 4 and it arrived damaged. After online processing a return and replacement, the second book arrived on February 8 even more damaged than the first. Customer support promised a third replacement without requesting the return of the second damaged book. The third book arrived on February 10, still damaged but less so than the others. I was then mistakenly notified about being charged for the second book not being returned on time. After calling, reassured I wouldn't be charged, I awaited an email confirmation which never arrived. Today, I found out I was indeed charged for the second book. I can still return it, but this situation has left me frustrated.

I am disappointed with the way my refund dispute is being handled by your company. I reported my compromised debit card before the unauthorized person received the package. Despite being assured of receiving a confirmation email regarding the order, I have not received any updates. The $45 charge was made on a debit card ending in [redacted]. Customer service informed me that I need to address the refund with my bank, which I find unacceptable. I feel frustrated that my request for a refund is not being resolved directly. I have not received any communication via email yet, even though my email address is [redacted] I am considering taking this matter to social media and my lawyer if there is no resolution. It is disheartening to deal with a billion-dollar company like Amazon that does not prioritize customer service. I request clear communication and swift action on this issue.

I recently contacted Motion regarding my order for two Chattanooga ColPac Reusable Gel Ice Packs. One of the packs is too large for my freezer in assisted living. I kindly requested a refund for the Chattanooga ColPac Reusable Gel Ice Pack that does not fit. Thank you. Amazon.com Message from Amazon Seller - Motion Store Order ID: [redacted] 1 B000EAPNCQ Chattanooga ColPac Reusable Gel Ice Pack Cold Therapy for Knee, Arm, Elbow, Shoulder, Back for Aches, Swelling, Bruises, Sprains, Inflammation (11"x14) [Health and Beauty] 1 B0013YCBK4 Chattanooga ColPac Reusable Gel Ice Pack Cold Therapy for Back, Thigh/Quad, Hamstring, Shoulder for Aches, Swelling, Bruises, Sprains, Inflammation (1) [Health and Beauty] Hello Ann, I hope you are well! Unfortunately, your order was not processed by Motion Store. For any inquiries about your order, please contact Amazon directly. Let us know if you have any more questions. Best regards, Motion Store at Amazon Customer Service Team

One year ago, I signed up for the free student prime membership, which was supposed to be a complimentary one-year offer for students. However, after the first month, I noticed that about 10 euros were deducted from my account. This charge continued each month for the entire year, even after my membership had expired. I have now canceled my membership, yet Amazon UK is still debiting approximately 10 euros monthly, despite the fact that I am not a member there but was a prime member on Amazon DE. I would like a refund of all the charges taken from my account and for this issue to be resolved promptly to avoid any further charges. I have tried contacting Amazon directly to address this matter without success. Thank you for your assistance.

I am seeing a recurring membership charge of approximately $14.04 on my Wells Fargo account and would like to know which specific account this charge is associated with. My name is Brittany Palma, and I have several accounts under the names brittany16palma, palmabrittany12, and [redacted] Additionally, I have used phone numbers [redacted], [redacted], and my current number is [redacted]. I kindly request you to search in your database using my name and phone numbers to identify the account linked to this charge. I urgently need assistance to stop this recurring payment and trace its origin. If feasible, I have decided to close all my current accounts and create a new single account to avoid such issues. Your prompt support is much appreciated, and I am available to respond quickly to your communication. Thank you in advance for your help.

I returned two items in a bag, but I only received credit for one of them. Here are the details: Order Placed: February 22, [redacted] Order #: [redacted] Return Complete: Your return has been processed, and you should receive your refund soon. Item Returned: - UFlex Athletics Knee Compression Sleeve Support for Running, Jogging, Sports, Joint Pain Relief, Arthritis and Injury Recovery - Single Size Large Sold by: UFlex Athletics Price: $12.99 It seems like the refund for the second item is pending until it is received. I will keep an eye out for the credit.

I received an email reminder today about returning an item with an issued refund in advance. The return deadline is Thu, Mar 21 to avoid additional charges. I contacted customer service via chat where I was informed that I can keep the item and no further charges will be applied. The customer service representative assured me that the refund was issued as compensation for a delivery delay and I am not required to return the item.

I am having trouble reaching customer support to discuss my recent order issue. I have a chat transcript where I inquired about keeping an item that was refunded due to being lost but later found. The representative ensured I could keep the item without being charged again. However, today I received an email reminding me to return the item to avoid being charged. I thought the matter was resolved, but now I'm unsure. What should I do next?

I've been attempting to update my password, but it seems that your system is not accepting it. Consequently, I've had to request and enter a code as an alternative method, which I would like to avoid. The issue arises when I try changing my password as the system requires the old password. I am hoping that Amazon can offer a solution by sending a password reset link to [redacted], allowing me to set a new password without the need for the old one, enabling me to make purchases on Amazon seamlessly.

I made a purchase with Order# [redacted]-[redacted] on March 4, [redacted], for a VIZIO SB2821-D6 28-Inch 2.1 Channel Sound bar. The product description mentioned the option to hide the content by selecting "Ship in Amazon packaging." Despite contacting customer service and following their advice to place the order, the item arrived in its original packaging, not the requested Amazon box. This oversight ruined a birthday surprise for my partner.