Amazon Customer Service Issues

I recently dealt with an order mix-up with Amazon where I received electric sockets instead of the whitening cream I had ordered. I promptly returned the incorrect item and was issued a refund. However, I later received an email indicating that because the return had not been received by a certain date, a charge of $19.98 was applied to my Visa. I want to clarify that I followed the return process as instructed by Amazon's customer service representative and re-purchased the correct item. I returned the electric sockets I received in error and believe it is unjust to be charged for an item that was not the one I ordered. If Amazon expected me to return the original cream, they must understand that I returned the item they mistakenly sent me. It is important for them to rectify this error and refund the additional charge.

I've been attempting to use American Express Gift cards. Initially, I tried converting the American Express Gift Card to an Amazon gift card, splitting it into two cards - $50 and $[redacted]. The $50 order shows success, but I haven't received the gift card balance. The $[redacted] order got canceled without explanation. Despite multiple calls to Amazon, no one can help me. This process has been frustrating, starting with failed attempts to use American Express points tied to a Corporate card. Amazon processes these points as a regular charge, against company policy. I'm exhausted from explaining this issue over and over on the phone and facing limitations on payment methods. I've been trying to make this order for a month with no resolution in sight. Repeated disconnections and explanations make this situation unbearable. I'm seeking assistance to resolve this matter.

I received an email from [redacted] on February 22, [redacted], requesting a charge of $19.98 again due to a missing return. Despite returning electric sockets received in error instead of the cream I ordered, Amazon asked for the additional fee. A previous conversation with Amazon on January 2, [redacted] confirmed the shipping mistake, leading to the return of the incorrect item as instructed. I urge Amazon to refund the $19.98 charge from my credit card. I have attached a copy of the email communication from Amazon for reference.

Subject: Concern Regarding Recent XPO Delivery Experience Dear Amazon Customer Service, I recently had a conversation with one of your XPO delivery/courier representatives to reschedule a delivery that was originally planned for this Saturday, March 2, between 12:00-3:00 PM. Unfortunately, we had to adjust the delivery due to a snowstorm. During the interaction, the representative appeared uncertain about available delivery times, changing the options frequently without clear explanation. Additionally, the individual's impatience and rudeness on the call were quite noticeable. I would like to request that you identify and address the representative involved, ensuring better customer service moving forward. We have been facing challenges with Amazon deliveries, including frequent lost packages and difficulties with attempted deliveries in the past. This recent experience has added to our growing frustration with the service. If these issues continue, we may have to reconsider using Amazon altogether. I hope this concern can be addressed promptly to improve the quality of service provided by XPO in Massachusetts, particularly at the Shrewsbury center, where most of our packages are handled. Thank you for your attention to this matter. Regards, J. Egbert

Hello, I am experiencing an issue with my order #[redacted]-[redacted]. I bought a pair of Bose headphones in January. When they arrived, I noticed that the jack was slightly crooked. Initially, I didn't think much of it as the headphones were working fine. However, after a few weeks of using them casually, I started experiencing static and muddled sound. Eventually, the sound turned into white noise, and the control buttons became unresponsive regardless of how I positioned the jack. These headphones are designed for active use, so it was disappointing that they malfunctioned so quickly. I reached out to Bose for warranty assistance, but they informed me that since the product was purchased on Amazon, I should contact them for support. I hope Amazon proves to have better customer service than my experience with Bose.

I believed I had ordered a small Fender electric guitar amp a few weeks ago. I usually get a series of emails confirming my order, its shipment, and delivery status. However, when I checked my Amazon account, there was no record of the order. Confused, I decided to purchase the same amp locally. To my surprise, the original amp was delivered to my mailbox. A similar situation happened with a Fender dreadnought guitar previously. Despite ordering a second amp, the first one was delivered but the second was not yet shipped. I need guidance on what to do with the extra amp that was unexpectedly delivered to me. It would be best if it could be picked up from my home since the nearest UPS store is quite far from me. Thank you for your assistance. William (Randy) Robertson.

I recently purchased a Kindle which arrived yesterday. I followed the setup instructions and started reading. However, after a few minutes, the screen turned a waxy yellow color and froze. I couldn't just close and reopen it, I had to shut it down completely, wait for it to restart, read a few pages, only to have it freeze again. The problem has worsened. Now it freezes almost immediately and doesn't display my library or the book I was reading. I cannot find a way to reset it back to the beginning because it doesn't provide the initial setup directions anymore. I'm prompted to enter a code, but I'm not receiving the code in my email.

I purchased the book "Soul Keeping: Caring for the Most Important Part of You" on Feb. 20, [redacted]. However, although I ordered 3, I only received 1 book along with 3 study guides I did not request. The latest study guide was sent by Omega Books and More from Springdale, AR. There was no information provided on how to return the unwanted item. I do not wish to keep the study guide and would like to receive the remaining 2 books from my original order. I seek assistance in sorting out this issue. I received the study guide yesterday, but no order number was included for the return process.

I recently purchased a dining room table from Harper and Bright Designs for my growing family. The delivery was timely and efficient, but upon assembling the table and chairs, I noticed multiple dings and spots. One chair is uneven, and the table is unstable on one side due to a missing screw. Despite contacting the company and attempting to leave a review, the item is no longer listed for feedback. I feel disappointed as the quality does not meet our expectations, and we are unable to warn others about it. We are requesting a refund as we could have purchased a better table locally. I have photos of the damages for reference. The company claimed it was acacia wood, but it appears to be particle board where it broke. The packaging was undamaged. The item was sold by Pay_Low. We seek a full refund for a replacement table that will suit our family's needs for years to come, along with assistance for the return process if necessary.

I recently observed unauthorized charges on my Amazon app for multiple xbox gift cards that I did not buy. These transactions occurred yesterday afternoon. I am unable to dispute the charges through the app and encountered difficulty logging into my account on my computer to address this issue. Despite attempting to reset my password, I have not received the verification code at my email associated with the account, [redacted] I kindly request a refund for the unauthorized charges and request assistance in securing my account by providing a temporary password to the same email address. Thank you.

It seems that some employees using the corporate card are not tipping appropriately when dining out. It would be beneficial for the company to provide them with education on proper tipping etiquette. The behavior described is disappointing, and it reflects poorly on the company. It's essential to treat service industry workers with respect and fairness. Providing a lunchroom for employees could be a good solution to improve their behavior towards each other and service staff. The lack of consideration for tipping and behavior is concerning and needs to be addressed. This situation is regrettable and does not align with good business practices. It is important to value and respect all individuals regardless of their background. Your feedback sheds light on an important issue that the company should rectify.

I recently received an email from Amazon informing me that I had been selected to receive a $1,[redacted].00 gift card. These past two weeks have been very difficult for me, as my depression has worsened. I prayed earnestly last night, holding onto the belief that "if God brings you to it, he will bring you through it." When I saw the email, I read some reviews and dared to hope that maybe this was the breakthrough I needed. However, after answering the four questions, I missed the deadline to enter my email and address. There was no second chance, leaving me feeling disappointed and hurt. I had never reached out to anyone like this before, always skeptical of scams, but this time, I allowed myself to believe. I had hoped to use the gift card to buy gifts for my two daughters and three grandchildren, something that would come from me. Now, I am left feeling crushed by this missed opportunity and questioning the intentions behind such offers. Despite this setback, I will hold onto my faith and continue to believe that better days are ahead.

I purchased THE ARCHER Men's Cotton Joggers from DRESSDEN for Rs499 on 22/2/[redacted]. Upon receiving the item on 27/2/[redacted], I found it to be different from what I expected, both in style and size, leading me to request a return. Blue Dart was supposed to pick up the item on 28/2/[redacted] between 3-5pm but failed to do so. Despite rescheduling for the next day, the courier did not collect the package. The following day, the courier arrived while I was at work, and I handed the item to the security personnel at my guest house. Unfortunately, the courier did not make the pick up and failed to inform me of his presence. As a result, my return request was abruptly canceled by Blue Dart. I urgently require assistance in facilitating the return process as keeping the product would be a waste of money.

I sent a package as a gift to a student at Lionsgate Apartments in Abington, Pennsylvania. The address is [redacted] Old York Rd, Abington, PA [redacted], USA, under the name 'Bo's Shipping Address'. The gift contained a Marshall Stockwell Portable Bluetooth speaker and a NKJV Deluxe Reader's Bible. Even though it was a gift, I did not receive a receipt with the package. I got two emails - one with the receipt and another stating that the order was shipped on the 5th of February. However, the recipient, Patience E., a first-year student, has not received the package. The order number is [redacted]-[redacted], and the tracking ID is TBA[redacted]00. The tracking information mentioned that the package was left in the mailroom, but upon checking, Patience did not find it there. As I am in Nigeria, the distance has made it challenging to resolve this. Any information regarding the delivery or proof of receipt would be greatly appreciated.

I am requesting the cancellation of my Amazon Prime subscription associated with my email [redacted] The problem started when I ordered an item from amazon.com on 06/01/19, signing up for the free trial of Amazon Prime simultaneously. Shortly after, my account got locked, preventing me from discontinuing the Prime subscription. Despite following instructions to unlock the account by submitting a bank statement via fax as requested, I was then emailed to upload the documents online, a task impossible due to my locked account preventing portal access. I have reached out to Amazon via email six times since 01/24/19 to cancel the subscription without success. On 02/07/19, my card was charged $12.99 for the subscription, seemingly due to payment verification issues, though I am unsure of the exact cause. I urgently seek Amazon to terminate the Prime subscription, close my Amazon account, and refund the $12.99 charge.

Today, I encountered a slight issue with an Amazon delivery due to a mix-up at the fulfillment center. I resolved it through their chat support. While trying to contact Amazon Prime Customer Service, I was led to a sophisticated scam posing as Amazon. Searching for the Amazon Customer Service phone number, I found 1-[redacted]. After calling, I spoke with a person named Brian Albert, Employee ID: A7845, who claimed there was a problem with foreign hackers accessing my network. He then directed me to "Agrade Solutions LLC" who offered to remove the hackers for a fee paid by check or money order. When I expressed doubt, the person abruptly ended the call. I can no longer locate the number 1-[redacted]. It appears cyber criminals are exploiting the Amazon name for deceitful activities. I believe Amazon should be made aware of this issue.

I had an issue with Amazon regarding an order for a backup camera that turned into a series of frustrating events. Initially, the camera was shown as in stock when I placed the order on February 6, [redacted] (Order #[redacted]-[redacted]). After over a week, the camera hadn't shipped due to conflicting reasons given by Amazon and the shipper, SwiftPart. SwiftPart claimed it was a payment issue, while Amazon insisted it was an inventory problem. After much back and forth, Amazon agreed to reimburse me for shipping if I canceled the order and placed a new one with a different supplier, Flocco. Despite reassurances from Amazon, once I received the camera, they had not reversed the shipping charges as promised. Following more conversations and confusion between Amazon and the supplier, I am frustrated and seeking help to get the shipping costs refunded promptly, as I have already spent considerable time and effort on this matter.

On May 31, [redacted], I was looking for kidney stone syrup and came across the picture of Elements Uroflush-3 on an online store. While trying to make a purchase, I accidentally clicked on a different bottle and Rs.[redacted] was deducted from my SBI account. After contacting Amazon's customer service, I was advised to return the product if it was received. I promptly returned the product via courier, but Amazon has not refunded the amount deducted yet. Despite multiple phone calls to follow up, the refund has not been processed. Here is the transaction record from my bank account: 31.05.18 SBIPG NU[redacted]AMAZON (Amount debited Rs.[redacted]).

Hello, I hope you are having a good evening. I wanted to discuss my recent order, Order# [redacted]-[redacted], for Mucuna Pruriens. I placed the order last Thursday with a guaranteed delivery date of Saturday before 8. However, the tracking information now shows a delivery time of Monday at 8. I rely on this product for focus during my study sessions, especially for a significant upcoming essay. I am puzzled as to why a 2-day Prime shipping item is taking 4 days to arrive. It is disrupting my schedule significantly. I value my Prime membership, but I am concerned about the shipping speed in this instance. I would appreciate any clarification on the delay. Thank you, Tyler M.

On November 9, [redacted], Amazon began a Big Billion Day sale where items were priced reasonably. To place an order, one had to follow some steps, like sharing messages with others. I completed the steps and ordered products from Amazon. Although I received a confirmation message for my order, I have not yet received it. I have the screenshot of the order number and I am eagerly awaiting the delivery of my products, as I urgently need them.