Amazon Customer Service Issues

Good afternoon, I have been attempting to access my old Amazon account. I entered the correct email address and recently changed the password. However, a confirmation code for security purposes was sent to my old United Kingdom phone number, which I no longer have access to since moving back to Romania four years ago. Is there a way I can receive the confirmation code through my email at [redacted] or on my new Romanian phone number at +[redacted]2?

Dear Sir, I have been using the Amazon app for a while now. I recently signed up for Amazon Prime membership for the first time. On April 22, I ordered a bike cover with one-day delivery. I received a notification on the Amazon app that the delivery was done on April 22 along with the invoice. However, my order did not arrive by April 25. Upon filing a complaint on April 26, the amount was refunded to my account. I became a Prime member to save time. If I had known that my Prime membership would result in such a bad experience, I would never have become a Prime member. Mobile number - [redacted]

Dear Amazon Customer Service, I am writing regarding my recent order, [redacted]-[redacted]. The item I received differed from what was described, as I ordered a 1 TB variant and received a [redacted] GB variant. This discrepancy has caused me inconvenience, as it required additional time and money. If you have initiated a refund for an Amazon product and see it listed as "pending" in your account, it means the refund process is still underway. The timeframe for processing refunds varies based on payment method and refund circumstances. If a refund remains pending for an extended period, contacting Amazon customer service to inquire about its status is advisable. Details for reaching out to customer service are available on the Amazon website under the "Help" section or can be checked by logging into your Amazon account. I am requesting a refund for the product and compensation for the inconvenience. Kindly provide guidance on returning the item(s) and obtaining the refund. As a loyal Amazon customer, I trust that you will promptly address this matter to my satisfaction. Thank you for your swift attention to this issue. Sincerely, [Sanket G.]

I am writing to you as I have not yet received the refund for the purchase of an iPhone 13 Mini, 128GB, Starlight - Unlocked (premium renewed), with order number: [redacted]-[redacted]. This was on April 3rd. On the expected delivery date, I received a message stating that it could not be delivered. Later, on April 17th of this year, I received another message informing me that the refund would be processed within 7 days, unfortunately, I have not received anything. I know the refund process is underway, as indicated by the message on the purchasing portal. I kindly request that you process the refund through the same method of payment, credit card, as you have the details. The refund timeline as per Amazon's messages has already passed. If the month ends and the credit card is charged the full amount, with the additional charge for international purchase, it will amount to $[redacted]. Thank you in advance for your attention and prompt assistance. Best regards, Nury Vargas Guerra

I, Mr. S. Dasgupta, placed an order for two products on April 25, [redacted]: Active White detergent 10 kg pack and Santoor [redacted] ml handwash. The Tracking ID is [redacted]42. Although the delivery was supposed to be on the same day, the delivery boy arrived at 1 pm and realized he had forgotten the items. He promised to deliver them the next day, but as of today, April 28th, I have yet to receive my order. I contacted customer service to file a complaint but have not received any updates. The full payment was made via credit card, and I have been facing significant inconvenience and harassment due to this delay.

I am Linda G. and have been an Amazon customer for years. Today, when trying to order medication online, I encountered a message indicating unusual account activity and prompting a password change. Despite attempting to do so, I faced difficulties. After some effort, I managed to place an order for eye vitamins, but it does not reflect in my purchase history. Subsequently, another medicine order appears missing as well. I am distressed and confused by these issues. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I expected my items to arrive at a UPS store in Sedona, AZ on Friday, April 21, [redacted]. However, they were not delivered as the Amazon driver from the Prescott Office falsely marked them as delivered. The same driver returned on Monday, April 24, and only delivered some packages, with multiple missing, according to the UPS store. I have been trying to reach the Amazon Prescott Dispatch for help, but they do not answer calls. The missing items include rare books, and simply getting a refund is not sufficient. Amazon Dispatch needs to take responsibility and address this issue.

I recently updated my contact email on Amazon from [redacted] to [redacted] Initially, I was able to access my Amazon account using the new gmail address just like I did before. However, after a few days, Amazon now does not recognize my gmail address and is treating me as a new customer. Unfortunately, I can no longer access my old hotmail address. I need help transferring my membership information from the old email address to the new one.

I recently placed an order for burlap bags from your company expecting to receive [redacted] bags as described in the listing. However, I was disappointed to find that I only received 30 bags instead of the [redacted] bags per package as stated. Upon contacting customer service and speaking to a representative named Josh, I was informed that I could only receive a refund if I returned the bags. I was very displeased with Josh's attitude and lack of accommodation. As a loyal customer, I have never experienced such poor treatment before. I would appreciate it if the issue could be rectified promptly.

Package Issue with Amazon Order Tracking ID: [redacted]49 Hello Amazon, I am reaching out regarding my recent order of laser toner. I was expecting the delivery on Monday, but to my surprise, it arrived on Saturday when I wasn't home. The delivery person did not contact me, and if he had, I could have arranged for a friend to accept the package on my behalf. I am concerned that my order has been marked as returned when I was not even contacted about the delivery attempt. Please contact me at +[redacted]75. Thank you, Prabhakar M.

I returned a pair of shoes that were the wrong size. I received the return label, sent the pair back, and Amazon issued a refund. However, I was later notified that the shoes were not received and I was charged. Despite tracking the shipment with #1Z556YW[redacted]5, it showed the shoes were delivered. I followed Amazon's return procedure and now I'm out $42.23, while the seller got the shoes and my money.

Good afternoon, I'm Shonda DeLoach. I ordered a long band bra for my godmother, but it was too small. She's looking to return it for a refund. Sarah advised her to ask me to reach out, but the number provided was not working. Sarah mentioned I needed to call to provide my email since it was used for the purchase, as my godmother doesn't have one. Since I couldn't get through to anyone, I'll be picking up the bra from her and sending it back this afternoon so she can get her refund. Thank you for helping.

I recently purchased slime from Amazon for Rs310. However, despite the tracking indicating it was delivered on April 29th, I have not received the product nor any delivery notifications. This was my first order on Amazon, and I am a new Prime member. I paid for the item using net banking. My tracking ID is [redacted]81. I kindly request a refund or the delivery of my product.

I ordered a car mount suction cup and vent clip combo magnetic last night for $35.99 with no delivery fee. However, during checkout, I couldn't add another card for payment. Strangely, my account mentioned I hadn't made a purchase in 3 months, which seems unrelated. I would appreciate a phone call to complete the payment. Please contact me at +[redacted] [redacted] [redacted]. I'm looking forward to your reply via my work email.

I have a Prime Video subscription along with a Prime account. I'm attempting to watch baseball highlights from May 1 on Prime Video Sports, but even though I have an MLB subscription, I can't seem to play it on my TV. I can access it on my computer, but I've previously been able to watch it on my TV with no issues. Now, every time I hit "REPLAY," all I see is a spinning circle, following by an error message asking me to try again later. It's frustrating paying for a service I can't enjoy! - Terry H.

I am writing to express my disappointment with the recent purchase I made at your US location. I bought a pair of Grateful Dead shoes for my son and sandals for myself totaling almost $[redacted], with an extra $50 in duty fees. Unfortunately, the shoes were not comfortable for my son, and the sandals were uncomfortable for me, leading me to return them. I was shocked to learn I had to pay for return shipping, adding to my costs. This situation is unacceptable. As a long-standing company, I expect better service. While I understand you can't print a label, there are alternative solutions like providing a label or opting for cash on delivery. I was let down by your customer service team for the past two days, which was disrespectful. I urge you to find a way to address the return label issue or arrange cash on delivery on your end. Additionally, your website lacks return information for Canada, which is misleading. As a single mother on a fixed budget, purchasing these shoes was a great effort for my son's birthday. I have no extra funds for another gift. I am under financial strain due to the additional shipping costs. I hope for a prompt solution and constructive action.

I'm having trouble receiving OTP numbers from Amazon, and even when I do get one, it doesn't work. The system keeps telling me the OTP I used is invalid! I've tried reaching out to customer service with no luck, so I escalated the issue to Jeff Bezos and got a reply from someone. They asked me questions via email, but the email wasn't set up for replies! I tried responding through a different customer service email with the person's name, but then I got a follow-up from Tamara after two days saying I hadn't replied. This situation is truly frustrating.

I require assistance with returning two separate orders, [redacted] and [redacted], both of which included flip-to-open canes. Unfortunately, these are not suitable for my 77-year-old wife, who prefers solid canes. Instead of receiving the solid canes, we inadvertently obtained four flip-to-open canes in total on April 20, [redacted]. I attempted to return the items at the Kohls Amazon Return Center in Westbrook, ME, but was informed that an authorization number from a Kohl’s customer service representative was necessary for the return. Your assistance with this matter would be greatly appreciated. Thank you. -S. Slowinski

I received a book yesterday as a gift from my daughter Laura and Scott Kubale. Unfortunately, it was ordered in large print and wasn't. They live in the Seattle area, but don't have their account number available. The book, "Sparring Partners" by John Grisham, was ordered on April 30. I'm 86 years old and need the same book in large print because I struggle to read the small print. Could someone please contact me about this matter? Joanne Bale Box [redacted] [redacted] E. Peace St Shullsburg, WI [redacted] [redacted]

I recently experienced a dangerous incident with a fire extinguisher bottle purchased from the seller SAFEVERSE. The bottle exploded in our vehicle, causing damage and injuring the driver. Despite reaching out to Amazon for compensation, the seller provided a rude response over the phone and offered no reimbursement for the damages and injuries incurred. This situation highlights the seller's lack of responsibility and the poor quality of their products. For further details, please reach out to me at +[redacted]36. Thank you.