Amazon Customer Service Issues

Hello, I need some assistance with an order I placed 15 days ago. The delivery was scheduled for April 4th, but due to the weekend, we missed the delivery. When we finally received the package, one item was missing, although the tracking showed it had been delivered. I have reached out multiple times but have only received one item in return. The delivery person mentioned taking back the missing item, but I have yet to receive it or a refund.

I recently purchased a pair of Skecher sandals that are too big and need to return them. Unfortunately, I no longer have the original packaging. I printed out a QR code with a description for the return shipping label and took it to Postal Options in Paris, TX, but they were unable to assist me as they did not have the necessary scanning machine. I was advised to go to Sherman, TX, which is a 2 1/2 hour drive from my home. Another customer experienced the same issue. I am feeling very frustrated as the deadline for my return is May 8th.

I am having trouble accessing my old account because it is linked to an outdated email address and phone number. I cannot receive the OPT code required for login. As a solution, I created a new account with my updated email and phone number. However, I am hesitant to sign up for Prime again to avoid duplicate charges. I am eager to regain access to my old account as it contains my order history, making repurchasing items much more convenient. Thank you for your assistance. Cheryl Skinner at [redacted] Steele Hwy, Eaton Rapids, MI [redacted]. Old Email: [redacted], Old Phone: [redacted]. New Email: [redacted], New Phone: [redacted].

I recently bought a toupee from Lishy's company. When I received it, the color was off, so I had to dye it myself. After wearing it for a few weeks, it started shedding excessively. I contacted the company and a representative called me late at night offering to resolve the issue. She claimed they had sent me the wrong type of hairpiece initially and requested my contact details to send the correct one. I was skeptical and asked to see the packing video they mentioned. The situation made me doubt the quality of their products.

I just made a purchase within the last 20 minutes, but I've been struggling to reach customer service over the phone. The automated system has not been able to provide any help. I called concerning a shipping address issue. Despite updating the address to my current one in Chicago, IL, the confirmation still showed the item being sent to Port Richey, FL. I am puzzled because Amazon has successfully delivered items to my Chicago address for the past seven months.

Dear Sirs, I wanted to bring to your attention an incident regarding my Amazon Account that occurred on April 2, [redacted]. My account was compromised, resulting in over $[redacted].00 being spent on my gift card without my authorization. Despite reaching out to Amazon and being assured that they are investigating the matter, I have yet to receive any reimbursement. This delay is causing me financial strain, especially as a person with limited mobility who relies on online shopping. I kindly request your assistance in expediting this process. Your prompt attention to this issue would be greatly appreciated. Thank you.

I have a hold on my account requesting a document to prove my payment method's ownership. Since I do online banking, I don't receive physical documents for my credit card. I might have made an error in my order concerning my daughter's birthday gifts. I used her name and address for shipping. I'd be grateful for guidance via email or a phone call to address this matter. Thank you for your help.

The delivery that was scheduled for today was marked undelivered by the delivery person for a reason unclear to me. However, I never received a phone call regarding this issue on 19.04.[redacted]. As of now, the watches have still not been delivered. This is not the first time this has occurred. A similar incident happened with my previous order (Sree Tulsi). Even though the delivery was set for Monday, 17.04.23, the delivery person tried to deliver the item on Saturday, 15.04.23, insisting I pick it up from my office despite being closed. After I explained the situation, the delivery was canceled, and I had to reorder the item. This is an unusual experience for me.

I created an account with all my details and tried to place an order, but it didn't work. When I checked my account status, I found another name, Steven Warren, with all my information. I could place orders from that account and made purchases. Now, I need to return an item, but the account specialist hasn't called me as promised, despite talking to customer service four times. What should I do now?

I am trying to log in with my email and my correct password. However, I am not receiving the code after multiple attempts. When I request to do it another way, I am prompted to solve a CAPTCHA with numbers and letters, but it loops back to requesting a code. Upon entering my mobile number, I receive a message that it is not on file. When I attempt to contact customer support, the dropdown menu only shows an arrow downwards, providing no options to address my account log-in problems. What could be causing these issues?

I received an offer to try Amazon Music for a month, but upon signing up, $8.99 was immediately deducted from my card on file. I promptly canceled the subscription and tried reaching out to customer service through the website, but encountered an error message. I feel deceived as I was charged for something that was supposed to be free for me to try. I kindly request a refund of the $8.99 debited from my card. Thank you.

I recently received my subscribe & save order from Amazon, and I was disappointed with the packaging. Items were just tossed into the box, resulting in smashed lids on my juice bottles and canola oil. Moreover, everything was covered in my hair conditioner. As a regular Amazon customer, I believe that proper packing is important, especially considering the amount spent on subscribe & save and other orders. I am unsure if it's possible to identify the packer, but I believe additional training may be beneficial in this case.

My account was suspended, and I'm unsure of the reason. I can confirm that my payments are legitimate. I'm located in Jamaica and recently bought a V30 phone slot and renewed my iPhone X in silver. Yesterday, I received an email mentioning the delivery of one of my packages, but I'm uncertain which one. I am eager to resolve the issue with my account. Unfortunately, I don't have all the gift card details or receipts since they were gifts for my birthday to buy the phone. I only have a photo of the last gift card, which I have provided. I desperately need my phone, so I'm kindly requesting your assistance in this matter.

I was charged $[redacted] for my Amazon Prime membership, but as a SNAP beneficiary, I qualify for a discounted rate. I applied and got approved. Will I receive a refund for the price difference? Also, I'd like to switch from monthly to yearly payments, how can I set that up?

I am having trouble accessing Prime Video on my smart TV. Every time I try, I am redirected to MGM+ instead. While attempting to reach Prime Video, I inadvertently signed up for a trial of MGM+ that I would like to cancel. I have a Prime membership and assume it should grant me access to Prime Video as usual. Can you provide some guidance on this issue? Additionally, I contacted Amazon Customer Service, and they provided me with a 2-digit code to enter to speak with a representative. However, when I entered it into my messages, it did not work. Could you please clarify where I should enter this code? Thank you. -Irene R.

I am writing to address an issue with an order placed on my behalf by Principal J.M. at Highland Elementary earlier this year. The order number is [redacted]-[redacted], totalling $[redacted].43. One of the items, an Easy Go Product Bubble Fish Aquarium Lamp priced at $89.99, arrived damaged. I was on medical leave due to a broken kneecap when the package arrived. I have the original packaging and am eager to return the broken lamp for a replacement. I can provide proof of my medical leave if necessary. The lamp is intended for use in my sensory room. Please advise me on the necessary steps to return the item. Thank you.

I think there might have been a misunderstanding with Amazon customer service. They mentioned sending a return label by mail, but I haven't received it. Due to being handicapped and not able to drive, I kindly request the return address to be sent via email. Although I received a label by email, I am unsure of the next steps to take. Given my age of over 70 years and lack of familiarity with such processes, I am seeking assistance. I am experiencing memory issues following a stroke. Your help is greatly appreciated.

I recently made a purchase, but unfortunately, the order was canceled after I bought the item and it has not been delivered to me. Customer service inquired about having another Amazon account, to which I confirmed I only have one account. They also mentioned someone named Bob, whom I do not know, received the refund through a gift card and used it to buy a Galaxy phone. Despite my patience, I have not received any communication regarding this matter. I am disappointed with the lack of updates and find this situation unacceptable.

Dear Amazon Team, I am reaching out regarding my mother's Amazon Prime account. She lives in assisted living and is dealing with early stages of a memory disease. While she is still capable of using Amazon Prime, we have concerns about order cancellations. Is there a way to enable a 60-minute order acceptance delay so we can review her orders? If this feature is not available, I recommend considering its implementation. Your assistance on how to activate this delay would be greatly appreciated. Thank you for your support. Best regards, Chris S.

I purchased a solar umbrella from SuperDeal on April 11, [redacted]. The amount was debited from our checking account on the same day. This is my fourth attempt to reach out since Friday, twice today. On Saturday, I received an email from SuperDeal that I can't open on my phone or PC. I'm feeling frustrated with the lack of progress. The umbrella is faulty; it doesn't light up, and the pole is broken. I do not want a replacement; I request a refund. This experience with Amazon and SuperDeal has been exceptionally troublesome for me. I feel disappointed by the quality of the product and the customer service provided by SuperDeal.