Amazon Customer Service Issues

Regarding my ORDER # [redacted]-[redacted], I attempted to cancel or modify the order on the morning of 12/26/[redacted] due to my sick pup needing a different dog food brand. Unfortunately, the system did not permit the cancellation as desired. I am aware that pet food items like this are not typically returnable to Amazon but may be eligible for a refund. I would like to request a refund to enable me to purchase Nature's Recipe Grain Free Small Breed Dry Dog Food, Chicken, Sweet Potato & Pumpkin instead. I had to purchase the Nature's Recipe locally to tend to my dog's immediate needs.

On 12/21/22, I ordered a 2 set of Christopher Knight chairs with a delivery date of 1/5/23. Unfortunately, I missed an email dated 12/27/22 stating that the delivery could not be made even though it was scheduled for 1/5/23. After contacting Amazon via chat, they informed me that a refund check has been issued for the total price of $[redacted].74. I had opted for installment payments, paying $[redacted].87 of the original cost. However, I received an email today stating that I am to be refunded $[redacted].74, which is not correct. Despite trying to clarify this over the phone and experiencing disconnection, I was unable to resolve the issue. Subsequent attempts to contact them have been fruitless, with calls being blocked. I'm now unable to reach them for further assistance regarding the incorrect refund amount.

I purchased a one-time card for Amazon on 11/19/[redacted] using Klarna. I have been dealing with issues for the past three months trying to resolve the problem of not receiving my order. The order reference number is 7KHKTQT-1 for a pair of champagne gold stiletto heels from a vendor named Cape Robbin Lil Sexy. The one-time card was charged $33.39. Amazon claims they do not have the information while Klarna says it is Amazon's responsibility to issue a refund. I have not received any help with this matter despite being a loyal Amazon Prime customer. After this experience, I am contemplating closing my account and subscriptions, and reporting the poor service to the BBB. I had to cancel my pre-paid birthday plans due to this issue and all I want at this point is to get my money back.

In November, an order was placed on my account for a "Return of the Jedi" DVD with Reference # [redacted] and order number 024ST93J3. The order was scheduled for delivery on December 16th. When I checked the order status post the delivery date, it had vanished from my order history without any notification. Surprisingly, the $12.70 charge for the DVD showed up on my credit card statement. I do not urgently need the DVD, but I seek guidance on next steps - either receiving the ordered DVD or a refund for the charged amount.

Thank you for your message. Here is the rewritten version: I appreciate your support. I have faced a challenging situation while trying to cancel a delivery right after placing my order. Despite reaching out to Amazon's support team for almost two weeks, no resolution was achieved. Upon the delivery, I discovered that the item had been accepted by a third party and not myself. The product was damaged, with a broken video card locking mechanism that had been previously glued in an attempt to conceal the damage. This item was purchased from Amazon Warehouse. Having been a loyal Amazon customer for over a decade, I found this experience to be very disappointing and stressful. I returned the package on December 21st, it reached Amazon on December 26th, yet as of January 2nd, the status hasn't been updated to "Delivered." Despite providing evidence of the damage through pictures and delivery tracking screenshots, I was informed that it could take an additional 5-7 working days for a refund once the status is changed. I am seeking mental compensation and a prompt full refund as this situation has caused distress and disappointment, especially since the item was intended to be a Christmas gift. Your immediate assistance in resolving this matter would be greatly appreciated.

I never receive the two-step verification code sent to my phone, leading to repeated lockouts from my Amazon account. Despite calling 1-[redacted] for assistance, I am now only getting a busy signal when trying to reach them. Amazon suggested it might be an issue with AT&T, which I have contacted with no resolution. Can the two-step verification be sent to my email instead of my phone to avoid further complications?

I was trying to send this inquiry via mail, however, I am unable to locate Amazon Customer Service's mailing address. It seems like resolving this matter will be time-consuming, so I am hoping to compose my query here and then exit the chat, receiving your response later via email. I kindly ask you to retain the information as I would prefer not to repeat myself. My concern pertains to my Amazon membership fee. I am uncertain if I have been charged twice within the same year. The purchase number from my account purchases does not correspond to the membership fee, necessitating me to contact support each time to ascertain the charge's nature. Can you please clarify if the charge is indeed for the membership fee? Upon reviewing my recent statement, I had to contact Customer Service regarding a $[redacted].73 charge to identify its purpose. Following an extensive discussion with a representative, it was clarified that this charge is for the membership, presumably for [redacted]. I was informed that I had paid $[redacted].33 last year (for [redacted]?). However, upon scrutinizing my last year's bills, I observed payments from July [redacted] to December [redacted] totaling $96.24 ($16.04 monthly). Therefore, my query is whether I am being charged double for my membership. The Customer Care agent mentioned the possibility of discontinuing the monthly payment starting with January [redacted], but my concern remains whether I am indeed being overcharged. If so, I would like the $96.24 reimbursed, as I previously raised this issue when it first appeared on my bill and was assured it was related to the membership. I would greatly appreciate your response when you can investigate this matter. Thank you. Best regards, SR

I bought a full-size hybrid mattress and scheduled payments through AFFIRM on Amazon. Capital One alerted me of an unauthorized $[redacted] charge related to the purchase. Customer service claimed it was for verification and would be refunded in 2-3 days. The representative was impolite, and this practice is unfamiliar and unacceptable to me.

I need help getting a refund for a cancelled order. I made the purchase a few hours ago but was told by the seller that they're out of stock and advised me to cancel the order with Amazon. I did cancel it, and Amazon confirmed via email that the order is cancelled and my credit card won't be charged. However, my online bank statement shows that my card was charged. I'm wondering when the refund will be processed for the charge on my card.

I received my order and it is not what I expected. I ordered a John Deere "Nothing Runs Like A Deere" Rural Mailbox, but the item I received does not match the picture. I paid over $[redacted].00 for this item and the actual product does not meet my expectations. The decals were poorly placed, with one side having them on the front next to the door and the other side on the back of the box. The size of the "Nothing Runs Like a Deere" letters is excessive and not as advertised. As this was a Christmas gift, it was disappointing when opened. I would like to receive the correct item as shown in the pictures.

Hello support team, my name is Ginet St Pierre, a new Amazon seller approved to sell Nike products. On December 7th, I shipped 20 units for FBA with shipping ID FBA6ZM4MPJ5. Initially, everything was fine as my items were active in the store (OLIBUZ), but two days later, I discovered they were all inactive. The same issue occurred with my second shipment on December 20th, [redacted] with shipping ID FBA17020YWWL. I didn't receive any communication regarding what went wrong with my products. I would appreciate guidance on how to reactivate my items. Thank you.

Order #[redacted]-[redacted] from the vendor was never received. I chose to make monthly payments through Affirm starting in November [redacted]. Despite multiple attempts to contact the vendor, I have been unsuccessful in getting a response. I am currently making monthly payments to Affirm for a product I have not received. Affirm mentioned that they have already sent $[redacted] to Amazon and will require a refund from Amazon to cancel my monthly payments. I am seeking assistance to address this matter and would appreciate clarity on the resolution process in a timely manner. Thank you in advance for your help.

My son, Scott Foley, ordered a reptile cage, which supposedly has been delivered, but we cannot locate it. We have searched around, asked neighbors, contacted UPS, filed paperwork, yet the package remains missing. I hope the delivery information is accurate, as indicated on your system. Could you please check your records to assist us? I am Minnie Thomason, Scott's mother.

I have two items I need to return. Firstly, a rug for my entryway needs to be returned because the color does not match. I have already purchased the same rug in a different color. Secondly, I accidentally ordered the wrong size for two bras and I plan to reorder them in the correct size. I have put both items back in their original packaging. Could you advise me on the return process? Do I need to download a label for shipping them back? Thank you for your assistance.

I recently updated my phone number which is causing a problem with logging in due to the verification code. I am currently unable to access my account. My email address is [redacted] Thank you. (1): I need to update my phone number without using a verification code. (2): Please allow me to update my phone number by signing in with my email address and password only, so I can make the necessary changes to my account.

Hello, In [redacted], we attempted to open a seller account on Amazon under the name Hydraulic+Parts+Xchange, but encountered issues. Subsequently, we created a new account called Hydraulic Parts Exchange. Unfortunately, the new account has been deactivated due to a violation linked to the previous account, Hydraulic+Parts+Xchange. To resolve this, you must first reactivate the original account by submitting an appeal per the instructions provided. Once the initial account is reactivated, you can then appeal for the reactivation of the current account, Hydraulic Parts Exchange, through the specified link. If you no longer own or have rights to the previous account, you should submit an appeal with relevant documentation indicating the change in ownership. Failure to comply within 90 days may result in funds being withheld. It is important to address these issues promptly to ensure the restoration of your selling privileges on Amazon. Sincerely, [Your Initials]

I signed up for an Amazon Prime free trial a few months back using my card, which I just realized has been charged for the service even though I haven't used it. Unfortunately, my wife doesn't remember the email or password she used to create the account, making it impossible for me to access and manage it. I would appreciate a refund for the last three months of charges as I haven't utilized the service. Please advise on how I can resolve this issue. Thank you for your assistance. Details: Cardholder: Jeramiah D Johnson Date of Birth: 10/13/[redacted] Last 4 of SSN: ***-**-[redacted] Bank: Varo Bank Contact: +1 [redacted] (text) Previous Address: [redacted] E Elm St, Taylorville IL [redacted] Current Address: [redacted] E Stevenson St, Taylorville IL [redacted] Email: [redacted]

I recently ordered a honey-based itching cream for same-day delivery through Amazon Prime. Unfortunately, the delivery driver did not deliver the package to me and instead sent a text saying it was delivered to someone named Roger. I contacted Amazon customer service, but after two days of chatting with assistants, I received no help. They claimed it was delivered to the right address and would not take responsibility. After expressing my frustration, eventually, a supervisor named Iverson helped me get a refund for the undelivered item. Despite this, I am extremely disappointed with the poor customer service I received and may reconsider using Amazon in the future. I hope they take my feedback into consideration to improve their services.

I'm having trouble with my locked account due to using a gift card from a promotional deal with Avis and Amazon. I've received multiple gift cards over a few months, but when I tried using one recently, it triggered a flag on my account. Despite complying with all their requests and more, my account remains locked for over a month now. It feels like a never-ending process with no resolution in sight. Communication with the accounting department is only via written requests as phone calls aren't allowed, creating a loop of frustration. It's incredibly disheartening and appears dubious to me. I hope to find a solution soon.

Good morning, Could you please check my order status for order # [redacted]-[redacted]? I previously had a chat with someone from your team, and I have your reply saved. After reviewing the issue, you'll see that the mistake in the order was not due to me. The payment was made through Coifidis via your portal as "payment at the time of the order," as required. Your system, as mentioned in the email reply, failed to process the order correctly, leading to immediate cancellation and then re-entry with a 1/2 installment payment, resulting in a price change of the item. I kindly request your assistance in resolving this problem, as it stems from your system error and not from any payment issue on my end (confirmed by Cofidis according to the documents I possess). Thank you for your attention. Best regards.