Amazon Customer Service Issues

Despite reaching out to Amazon customer care multiple times over the past three months, my issue remains unresolved. I have interacted with around 15 customer care representatives so far. The problem at hand is a mismatch between the TV serial number on the warranty pay slip and the sticker on the TV unit. I have diligently provided all necessary documents such as the invoice, warranty slip, image of the TV sticker, and the extended warranty invoice. As a result of this discrepancy, I am unable to avail of repair services for my TV under the Quesscare Extended Warranty. They are reluctant to assist due to the mismatched serial number provided by Amazon. The ticket IDs associated with this issue are D[redacted]7 and [redacted]. The product was purchased under my friend's Prime account, [redacted] My name is Krishnamoorthi, and you can reach me at [redacted]. I would appreciate any help in resolving this matter. Thank you.

I am experiencing difficulties with logging into my account. Despite multiple attempts to reset my password, I am not receiving the One-Time Password (OTP) via email, as required. After speaking with several representatives, I was assured that the OTP would be removed to facilitate the password change, but I have yet to receive the necessary email. Additionally, I previously received alerts about unauthorized password changes which seem to have impacted my ability to access my account. I urge the customer service team to resolve this issue promptly by eliminating the OTP requirement and informing me via email. Due to this problem, I have refrained from making any transactions recently, and I request to cancel any unauthorized activities on my account. If resolving this matter proves challenging, I am open to closing the current account and setting up a new one with the same email address. I kindly ask for communication via email for any updates and solutions. Thank you.

My account was closed by Efficient Funding. I used an older gift card without knowing the balance, leading to payment issues and subsequent account lockout. I have an impending package delivery, so it's crucial to regain access. To unlock, proof of the gift card is requested. Unfortunately, I can't recall the gift card's origin. I provided the last 4 digits as requested but encountered no progress. Currently, I'm using a separate Amazon account to track my upcoming order as the locked account contains this information under a different email address.

Hello Amazon, My account was placed under review for a billing details issue. I followed the on-screen instructions in November and temporarily regained access. However, I am now unable to access it again. It states that it has been reviewed, and I am supposed to check my email for steps to restore it, but I have not received any further emails. If the problem is related to billing, I want to clarify that I have only used gift cards on that account, not any credit, debit, or bank details. Please assist me as soon as possible. Thank you, -Zackaria Sanfelici

After receiving your notification, I went to the tobacco shop on 4 November Street in Tradate to pick up the package with the Kingston A400 SSD, but it wasn't available. Later, I found the package with the Kingston A400 SSD in my mailbox. Due to significant leg problems, I couldn't personally inform the tobacco shop, so I called 5 or 6 times, but they never answered. Nevertheless, I received the Kingston A400 SSD, so there is no need for any refund. Thank you.

I had a friend order an iPhone 13 Pro Max and a clear phone case for me, but they forgot to include my apartment number in the shipping address. My mom mentioned that it's crucial for the package to have the apartment number, or it might get returned. The expected delivery date is Jan 3rd, and I'm looking for a way to update the address before it ships.

Last October, I placed an order for an 8-inch black ceramic pot and a 10-inch matching pot from Aveyas. The 8-inch pot was fine, but unfortunately, the 10-inch pot was the wrong color. I returned it and placed a new order, but the second pot was also the wrong color. This happened again with the third pot. At that point, I decided not to reorder. All three returns were picked up from my home at [redacted] North Road, Milton, VT [redacted]. It seems like the labels were placed on the boxes by the pickup service. However, I received notification that one of the returns was not received, and I have been charged $74.19. Despite leaving messages with Amazon Assistant, I have not gotten a resolution. I would like the charge to be reversed as soon as possible.

My name is James H. McDermott residing at [redacted] N Rondure Loop, Tucson, AZ. I am contacting about my wife, Diane McDermott, whose email is [redacted], and who stopped using her cellphone ([redacted]) a year ago. Recently, you attempted to send a new verification code to that number for her PRIME account, but she cannot use it due to having ALS. As her caregiver, I would like to update the verification phone number to mine, [redacted]. If a phone call would expedite this process, kindly reach out to me on my email, [redacted] Thank you.

I tried to purchase a computer using my award points but was denied despite having over 40,[redacted] points available. The computer costs $[redacted], and I attempted to use my Amazon credit for the payment, which was charged to my Amazon credit card account. I have never had issues with other vendors, and I have been an Amazon customer for more than a decade without any prior problems. The item has already been shipped, but I do not wish to keep it if I cannot use my reward points for the purchase.

Hello, I placed an order on December 26th, expecting delivery on December 30th. Today when I checked my Amazon account, I noticed that my order was cancelled. I find it puzzling because one part of the order was delivered, but the other two items were not. Can you provide clarification on why this happened? Should I reorder the items or is there another solution? Thank you.

I am extremely disappointed with Amazon's customer service. I placed an order for a mobile phone on December 16th, but the delivery was canceled by the agent for unknown reasons, and I was told that the refund would be processed by December 17th. However, it is now December 30th, and I have not received any refund or RRN from Amazon. They keep asking me to wait for more information, which is frustrating. This experience has left me feeling deceived and upset. I urge everyone to reconsider purchasing from Amazon. Your support would mean a lot to me during this difficult situation. Thank you.

I bought a dress for my granddaughter for Christmas, and she received it on Dec. 15. However, there seems to be an issue with the payment. Upon checking with Bank of America, I discovered that I was charged twice on my Visa card - once for $37 and once for $48. Upon reviewing the order on Amazon, it appears I was also charged twice on my Mastercard for the same amounts. In total, I unintentionally purchased four times: twice at $37 each and twice at $48 each. During the checkout process, I encountered repeated errors about the card validity, leading me to switch between cards. Could you please process a refund for three of the dresses promptly? Many thanks, Jill H.

I received a notification stating that my winter boots package was delivered to my front door, but upon checking, it was not there or at my neighbors'. This has happened before, and I am frustrated with the delivery person essentially lying about it. The boots need to be returned by next Friday if they do not fit, and now I have wasted a whole day dealing with this issue. Being a prime customer, I expect deliveries to be accurate. While occasional issues can happen, repeatedly marking a package as delivered when it's not is unacceptable. I tried calling customer service, but it was only an automated system without the option to speak to a real person, which is frustrating. Amazon should improve their service to address such situations better in the future.

I recently had difficulty processing a gift return on Amazon. Despite scanning the QR code, I couldn't track the return status on the Amazon app or website. This made it challenging to obtain the UPS shipping label. When seeking help from Amazon Customer Service, I faced a language barrier, hindering communication. After many unsuccessful attempts to reach a native English-speaking representative, I had to consider closing my Amazon Prime account. Eventually, after multiple calls and several hours, I discovered a secret link to the Amazon Return Center, where I could view the status of the gift return. It was frustrating that this crucial information was not readily available on the app or website for gift returns.

On December 25th, I ordered a Mi selfie stick with a rechargeable Bluetooth remote. The package was delivered on December 26th, but unfortunately, the remote was missing. I promptly initiated the return process. The next day, the pickup person arrived, but due to the remote verification issue, they couldn't collect the stick. After contacting customer service, they acknowledged the problem and assured me they would address the verification problem. A new pickup date was scheduled for December 30th. However, the pickup didn't happen as planned. Today, the pickup person mentioned the verification problem persisted, causing the delay. Despite the app indicating the return process had started, the issue remains unresolved. I hope for a swift resolution, as I cannot continue to chase for a refund of ₹[redacted].

I did not authorize the $15 monthly charge for a Prime account! I have been unknowingly charged every month for an undisclosed period. This charge was made on a credit card that had fraudulent activities, so it is no longer in use. I discovered these charges when an attempt was made to bill me this month on the old card. I do not use Amazon frequently and would not have signed up for this service. Please issue credits for all the previous charges promptly, or I will escalate this matter further.

I purchased an Echo 4th Gen on Dec 14 for $59.99 through Amazon Prime. Despite receiving notifications of its imminent arrival, the item never showed up. I was eventually instructed to cancel the order. When I tried to reorder the Echo immediately, I couldn't. Instead, the only option offered was to repurchase it at the post-Christmas sale price of $99. I still wish to buy the item at the original price of $59.99 because the non-delivery was not my fault. I respectfully request that my reorder of the Echo 4th Gen with premium sound, smart home hub, and Alexa wireless streaming audio be honored at the initial sale price. Kindly assist me with this matter. Thank you. Best regards, Wendy P. Gellert.

I purchased the Germ-X Hand Sanitizer Spray, 5.5 Oz (Pack of 6), and I'm having trouble with the return process. The website mentions the item is eligible for a refund or replacement, but when I tried to initiate the return, I was informed it is not returnable and that I need to reach out to the seller. I prefer handling all returns directly with Amazon and would like clarification on why this product falls under a different process. I need guidance on how to proceed with returning this item and understanding when I am required to contact the seller directly.

I have initiated the return process online for Order ID [redacted]-[redacted]. I have captured the QR codes for returning 4 sets of 2-pack 8-inch planters in a photo. Unfortunately, my flip phone is not scannable by the UPS clerks at the local store. I am seeking guidance on how to proceed. Can you provide me with the numbers and letters of the return codes via text message so I can present them to the UPS Store clerks? My flip phone can receive texts. Thank you for your help. - N.R. [redacted]

I am having difficulty opening my Kindle Paperwhite, and it is an ongoing issue. I typically resolve it by resetting the device; however, currently, the screen is frozen on the Kindle logo with the reader under the tree. Pressing the power button again or for an extended period does not alter the situation. I am not Michael; I am his sister using this device under his account. For further communication, please reach me via email at [redacted] or by phone at [redacted]. I am hopeful that the technical services team can assist, as I fear I may have overused the device.