Amazon Customer Service Issues

A few days back, my Amazon account got suspended. When I attempted to log in for the first time, it requested basic details and proof of payment method. Even after providing the information, the problem persisted. Subsequent login attempts only prompted verification for ownership of the gift card, for which I lacked a receipt. As I only possessed the gift card code, I couldn't verify ownership, leading to the account being permanently suspended. I am seeking assistance to lift the hold on my account and utilize the gift card balance.

I am writing to request a refund for the Amazon Prime membership fee that was charged to my account this week. Last week, I thought I had successfully canceled my membership, but it seems some confusion within your menus had me mistaken, and this was not the case. I would like a full refund of the membership fee as I no longer wish to continue my Amazon Prime membership at this time. Please let me know the steps I need to take to process this refund.

I placed an order on December 14, but it wasn't shipped until December 22, with an expected arrival on December 27, which is too late for me. As a Prime Member, this delay is frustrating. Update: On December 22, UPS provided new shipping information indicating the package would arrive via "UPS Next Day Air Saver" on Friday. Unfortunately, I just received another update stating the package won't arrive until next Tuesday due to weather delays. It's currently stuck in Lansing, MI. Amazon, if it had been mailed a few days earlier, this situation could have been avoided. While not a catastrophic issue, the package was needed for Christmas and there was enough time allotted for the order. Update: Package finally arrived on December 28, two weeks after the initial order. Order #[redacted]-[redacted] -Lawrence L.

I believe my Amazon account has been compromised. The individual appears to be operating from Virginia, while I reside in Alabama. Despite changing passwords, the login credentials are consistently incorrect when I attempt to access the account. Consequently, my refunds are not being credited back to my card, and I am no longer receiving my loyalty points. This distressing situation has persisted for more than a year. One unusual feature I notice is the "switch user" option on my account. I would greatly appreciate assistance in resolving this matter. Please advise me on the necessary steps to rectify this issue. Thank you, J. M. Email: [redacted] Phone: [redacted]

I am inquiring about an order that was supposedly shipped via UPS on 12/16/22 with a delivery date of 9:00 P.M. on December 21, [redacted]. However, there is no tracking information available on the UPS website besides showing that a label has been created. According to Amazon's tracking, the package is in McKinney, Texas, my current city, since December 20, [redacted]. Despite my attempts to get information, I have not been able to locate my package, and it has been challenging to communicate with customer service. My Amazon account states that if the package is not delivered by tomorrow, I can request a refund. I am concerned about the whereabouts of my package and when exactly "tomorrow" falls in this situation.

On 12/21/22, I received an email from a seller regarding my purchase of two sets of bath rugs. Initially, I noticed only one set was sent, with the other arriving three days later. Shortly after, I received an email from the seller via Amazon requesting further information about the product. This situation has raised concerns for me as it seems there may be someone falsely claiming I did not receive items I've ordered. I appreciate the seller's diligence in questioning this. However, I am considering escalating this issue to the legal department given the seriousness of the matter. The number provided for escalation ([redacted]) also appears suspicious to me.

I am writing to address the issue with my recent order of the Nikon AF-S NIKKOR 14-24mm f/2.8G ED lens from Snap it up (UK). My Order #: [redacted]-[redacted], Quantity: 1, Item price: £1,[redacted].99. I received the wrong item and have compelling evidence to support my claim. Upon receiving the package, I immediately noticed discrepancies: 1. The dimensions of the box did not align with the size of the lens I ordered. 2. The weight of the received item (Nikon IX-Nikkor 60-[redacted] mm f/ 4.5-5.6) was significantly lighter than the expected weight. 3. The lens I received was produced between 1[redacted] and does not match my purchase history of buying essential items, especially when considering my situation fleeing the war in Ukraine. I have provided detailed evidence through photos and videos in EXIF format showing the sealed box and the incorrect item received. Despite requesting a thorough investigation, my claims were not adequately addressed, and my product review was deleted without reaching out to resolve the issue. I demand a reevaluation of all records including videos, invoices, and package weight and dimensions to rectify this mistake promptly. I have never engaged in dishonest practices and was greatly inconvenienced by this error. Your cooperation is necessary to resolve this matter effectively. Sincerely, Svitlana F.

I recently bought a Bluetooth speaker which was supposed to come with two speakers inside. However, upon opening the box, I noticed that one of the speakers was broken. It was not securely in place and was moving around. I am looking for a SKU number or tag so that I can return it after Christmas, possibly next week, through UPS for a refund or to exchange it for a new one that is not damaged. Thank you.

I just created an Amazon account using my new debit card. I was in the process of buying something when I activated my thirty-day Prime trial. However, I fear I may have entered the wrong digit for my debit card, causing me to be locked out. I'm concerned that I will end up being charged for Prime even if I can't access my account to cancel it. Can anyone tell me if Amazon will still charge me for Prime after the trial period if I am locked out of my account?

I need assistance regarding an order I placed on December 10, [redacted], which was charged to my account on December 11, [redacted]. The order was never received, and after receiving a text notifying me that it was lost, I was advised to request a replacement or refund. I have attempted both processes electronically without success. Despite several attempts, I have been unable to connect with a live representative. I am in urgent need of speaking directly with a customer service agent to resolve this issue.

I require assistance regarding the prepaid card that I had loaded onto my phone. The service has been suspended due to a request for proof of purchase. I have submitted the receipt, the card details, and my driver's license. This issue has persisted for over a week. I am frustrated as I was disconnected from customer service during my calls to the headquarters after spending two hours on the phone each time. Please address this matter promptly. Thank you.

I am having trouble accessing my Amazon account because it has been locked. The notification does not specify the duration of the lockout. When I attempt to sign in and enter the code, I receive an error message stating the web address I input is not a valid page on the site. Furthermore, I tried using my password but forgot it, which led to another code being sent. Unfortunately, I encountered a message about suspicious activity, preventing me from logging in. This is distressing because I have urgent packages to receive.

I requested the delivery person to leave the Paperback/Unruled Diary Book that I had ordered. It was a prepaid order scheduled for delivery today. However, the delivery person did not leave the order at my doorstep. The tracking shows that my order was cancelled or rejected and is being returned to the seller. I did not reject or refuse the order. It was cancelled without my consent. I do not want a refund; I just want my order to be delivered to me.

I attempted signing in to my Amazon account twice using my username and password. However, the system requested a code to be texted to my cell phone for verification. Despite being prompted that the code was sent, I did not receive it after waiting the necessary one minute. I am frustrated with the continuous need for this verification step on websites, claiming it is for security purposes. It has only led to more inconvenience for me. I need assistance with this issue.

Hello - I ordered a book from Amazon France which was not what I expected. I received approval for a return with a barcode and instructions to take it to a Mondial Relay center in Paris. Unfortunately, I can no longer find the return authorization in my email or on my phone. I've checked all my mailboxes with no luck. I need the information resent but I don't know how to request it or who to contact. I've visited two locations but they cannot process the return. I need to locate another center, but there's no way to reach them by phone. I appreciate any help you can provide. Thank you. - SP, [redacted]

I'm having trouble accessing my Amazon account due to it being temporarily on hold. I reached out to two Amazon support numbers, and one was able to assist partially, but I'm still unable to log in. They mentioned sending a confirmation email to release the hold, which I'm yet to receive. I was informed it might take up to 24 hours to resolve, but it's already been a day with no update.

I have noticed unauthorized charges on my card from Amazon, stating that I am a subscriber, which I am not. I request an immediate refund of $18 for the recurring monthly charges. This has been an ongoing issue, and I urge Amazon to cease taking money from my card without permission. I want this matter resolved promptly, as I do not wish to continue disputing these transactions with my bank. I appreciate your prompt attention to this matter. Thank you.

I recently checked the status of my order and noticed that a package I already received is marked as "late." The items were a Freddie Mercury softcover book and a pack of men's briefs, both of which arrived before Christmas. These items were not delayed, so I kindly ask for this error to be fixed. Thank you.

My Kindle recently needed to reboot, requiring me to re-register it to my Amazon account. However, when I tried to follow the instructions by entering the verification code provided on the Amazon website, I encountered an error message stating that the website couldn't be found. Additionally, I am unable to access my Amazon account due to a change in my phone number, and I can no longer approve the notification sent to my old number. This has been quite frustrating, as I seem to be stuck in a loop while trying to resolve these issues.

I received an email about my account being suspended due to suspicious activity and was told to respond within three days or risk permanent closure. The email was sent to my [redacted] account. I have forwarded a copy to [redacted] Please verify if this email is from Amazon or a scammer. Time of receipt was 11:02 am on December 26, [redacted].