Amazon Customer Service Issues

Hello, my name is Dawna Phillips. I recently attempted to place an order on my computer but encountered an issue where the name Ragiatu Mansaray appeared during the payment process, along with several unfamiliar credit card details. I do not recognize these cards or have any connection to Ms. Mansaray. This has prevented me from completing my order. I am concerned about this situation and would like to report it to your Fraud department promptly. Please contact me at [redacted] to address and resolve this matter. My correct address is in Silver Spring with zip code [redacted]. I appreciate your swift assistance in this matter. Sincerely, Ms. Dawna Phillips.

Recently, I opened a US Amazon account online while living in Australia. During the last Christmas season, I bought three $[redacted] US Amazon gift cards as my first purchase on this account. I used my Visa Debit Mastercard connected to my sole bank account in this transaction without any payment issues. A few weeks later, I tried to buy one more $[redacted] US Amazon gift card from the same account using the same Visa Debit Mastercard. When I proceeded to make the payment, my internet connection was unreliable, causing it to drop out each time I tried. Despite multiple attempts, I faced the same issue repeatedly. After a final unsuccessful try, I found my account suspended for unusual activity. Amazon accused me of fraudulent behavior, requiring proof of ownership of my bank account and Visa Debit Mastercard. I explained my situation and highlighted that my previous purchases were made using the same card and bank account under my name, but they seemed unresponsive to my explanation.

As a long-time customer, I have experienced consistent successful deliveries in the past. However, recently, my packages have not been left at my location and have been sent back to the delivery office multiple times, prompting the request for additional delivery instructions. Despite contacting customer service and being assured that the issue would be resolved, I continue to face difficulties. The lack of communication between the delivery office and customer service has resulted in multiple calls from my end, with each call leading to promises of investigations that take 5-7 days to complete. I am frustrated by the delay and inefficiency in handling the situation, especially given the nature of the products being ordered, which include a water fountain, a case of soup, and two desk lamps.

I have faced challenges with Amazon customer service in getting details about the paper refund process. During multiple calls, I encountered confusion regarding supervisors and contact information. Initially offered Amazon credit, I prefer a full refund due to the order not reaching UPS. Despite the stolen card issue, changing payment methods seems impossible. I am aware of my rights and the timeframe for refunds to avoid interest charges. Today marks the start of this process, and clear communication is essential. As a dedicated Amazon delivery person, I seek efficient support beyond scripted responses.

Order# [redacted]-[redacted] Hello, I did not receive my delivery yesterday. The package was supposedly left in the mail room. I'm looking to track the package for my order. Here are the details of my order from Amazon.com Services LLC: 1. Boiron Arsenicum Album 30C Homeopathic Medicine - 80 Count Price: $14.55 2. Boiron Ambrosia 30C Homeopathic Medicine - [redacted] Pellets Price: $14.76 3. Boiron Pulsatilla 30C Homeopathic Medicine - [redacted] Pellets Price: $14.55 4. Boiron Histaminum Hydrochloricum 30C Homeopathic Medicine - 80 Count Price: $14.99 I would like to resolve the issue and ensure the delivery is completed.

I want to address a concern regarding a recent purchase of a Shark Robot Vacuum that I made online on 16 December. The product I received, model number RV2610WA, did not match the description provided for model number AV2610WA which I intended to purchase. I discovered discrepancies in features such as CleanEdge Technology and Matrix cleaning function. I am requesting a replacement of the RV2610WA with the correct model, AV2610WA. Upon reevaluation of the online listing, I noticed alterations in the description, including the sudden appearance of the correct model number and a significant price increase to over $[redacted]. This change raised suspicions of misleading advertising practices. I urge prompt action on this matter by shipping the AV2610WA to me without any additional charges. Once I receive the correct model, I will return the RV2610WA to Amazon. I anticipate a resolution by 18 Jan [redacted], after which I may escalate the issue to the Federal Trade Commission (FTC). Thank you for addressing this issue promptly.

Order # [redacted]-[redacted] I would like to raise a concern regarding a recent purchase I made from your website. On December 16th, I ordered a Shark Robot Vacuum based on the description provided. However, upon receiving and testing the product, I discovered that it was not the model I had intended to purchase. The model I received, RV2610WA, did not have the features I was looking for – CleanEdge Technology and Matrix cleaning function, which were advertised under model AV2610WA. I request that you replace the RV2610WA with the correct model, AV2610WA, at no extra charge. The discrepancy in the model numbers and the sudden change in description after my purchase have led me to believe there was a misrepresentation. I expect a response to my request by January 18, [redacted]. Failure to address this matter may result in me escalating this issue to the Federal Trade Commission (FTC). Thank you for your attention to this matter.

Dear Customer Service, I am writing to bring to your attention a concerning issue regarding a recent purchase I made. On December 16th, I ordered a Shark Robot Vacuum online. Regrettably, upon receiving and testing the product, I discovered that it did not match the description provided on your website. The unit I received was model number RV2610WA, whereas I had ordered the AV2610WA based on the online description. I am requesting that the correct model, AV2610WA, be sent to me as a replacement at no extra charge. The discrepancies between the product I received and what was advertised have caused me great inconvenience and disappointment. I hope to have this matter resolved promptly so I can return the incorrect item. I kindly ask for a response to my request by January 18th, [redacted]. Failure to address this issue satisfactorily may result in further action being taken. Thank you for your attention to this matter. Sincerely, [Redacted]

I purchased a universal padfolio for $27 after carefully selecting one that fits 8 to 11-inch devices. Unfortunately, my Microsoft Surface 3, which is 10.8 inches, does not fit in the holder as described. Even when attempting to zip it up inside, my tablet is slightly larger than the padfolio itself. I now need to return it, reorder a larger one, and wait for delivery, causing inconvenience and delays. I suggest the company provide additional credit along with the refund to compensate for the trouble I have faced. It would be greatly appreciated if they make the situation right and ensure customer satisfaction. Thank you for your assistance.

I have spent the entire afternoon on the phone with different Amazon customer service representatives. I am simply trying to obtain a full refund for the following order: Order Summary #[redacted]-[redacted]. Earlier today, the chat customer service representatives were unable to assist me as Amazon's system could not load my order for them to review. The same issue occurred with the two phone representatives I spoke to. This third-party seller has not been responsive to my numerous emails, and I am unable to cancel the order through Amazon's system. I have been waiting for this order for nearly 5 weeks, with an expected delivery date around the Christmas holidays. The seller continues to claim that the items are "Shipping Now," but this status has not changed for over 3 weeks with no tracking information available. In all my orders with Amazon over the past 12-15 years, I have never experienced such unresponsiveness from a third-party seller. Additionally, I have never encountered such persistent system failures from Amazon. Despite speaking with numerous customer service representatives - at least ten in one day - they have been unable to assist due to the system's inability to load the information for this specific item number. Frustrating ordeal.

Before, I could easily return Amazon items at CVS, using the labels provided. Since August or September, Amazon changed the process and now requires a form with "The UPS Store" on top and "Customer Packed" at the bottom. CVS no longer accepts the returns, and UPS Stores are also unwilling to take them with the new forms. I have one item that I am unable to use and desperately want to return, but I have not received clear instructions on how to do so from Puerto Rico. I hope Amazon can provide preprinted labels or alternative solutions promptly.

Dear Seller, I am writing to inform you that I purchased a Pet Dog GPS Tracker Z8-A from Amazon on December 18, [redacted]. Sadly, the product I received was defective and non-functional. Despite reaching out to your chatbot services on the app, I have not received any assistance. I kindly request that you prioritize collecting the package from my address, as it has been over a month since the order was placed. I also urge you to process the refund promptly, as no action has been taken through the Amazon app. If there is no response within 7 days, I will have to escalate this matter to the customer forum. I appreciate your cooperation and swift resolution to this issue. Sincerely, Neha G.

Dear Support Team, I recently discovered unauthorized in-app purchases made by my 4-year-old on a game he plays. I found out about the purchases today, including three made in the last hour. He seemed unaware of the transactions and claims he was only trying to close notifications on the app. Here are the details of the purchases: Jan 20: DYI Factory ($8.47) Jan 20: Dodge the Saw ($7.41) Jan 20: Animal Race ($7.41) Jan 16: Giants Raid ($9.53) Jan 8: Belt and Save ($6.45) Jan 8: City Runner ($7.41) Jan 8: Muscle Power Race ($5.82) I have taken the necessary steps by changing my password and disabling in-app purchases. I kindly request a digital refund for these unauthorized transactions. Thank you for your prompt attention and support. Warm regards, Amelia

I received an email alert regarding an order #[redacted]-[redacted] for $[redacted].74 that I did not make. When I attempted to log in to dispute the charge, I was immediately prompted to verify payment information, which I did not want to do as my account seems to have been hacked once again. I was unable to proceed to the dispute/cancellation screen due to the insistence on payment verification. This marks the 3rd time this year that my Amazon account has faced such an issue. Kindly deactivate my account and maintain the freeze on all activities. I no longer wish to engage in transactions with Amazon. I have lost numerous digital movies due to my accounts being repeatedly compromised, leading me to close them and create new ones. I am weary of this recurring problem and do not feel secure continuing business with Amazon.

I need to return an item, the day/night bulb, delivered on January 17th. I am leaving for Dubai tonight and will be back on January 27th, which is the deadline for the return. If I request a return today, the representative will come to collect the product either tomorrow or the day after, but I won't be here. What should I do? Can I wait to put in the return request on January 27th when I return from Dubai? Please advise.

I have encountered a complex issue that I hope to explain clearly. Some time ago, I received a Fire tablet as a gift, which was associated with an Amazon account. Unfortunately, I cannot recall the email address linked to this account, but I know it was connected to my personal cell phone number. When I lost access to this account due to a forgotten password and being unable to access the email inbox, I created a new account with a different email address and a Google Voice number. The Google Voice number was solely for receiving verification messages, but since it was recycled by Google, I got locked out of this account as well. Feeling frustrated, I decided to create a new account on January 20th using my personal cell number, which then disabled my original account. When I attempted to place an order using the same debit card linked to the second account, it triggered a fraud alert freezing my account. Despite my efforts to resolve this by providing my bank statement and routing numbers, my account remains frozen as of past midnight on January 23rd. This latest account doesn't have an email associated with it, making communication challenging. My main goal is to have my account unfrozen so that I can proceed with the order I attempted to place three days ago, or alternatively, to allow me to recreate the order.

I tried to cancel an Amazon order for a Kindle purchase, DO1 [redacted] [redacted], as it was actually individual kids' books, not a set like I thought. My bank is showing a total charge of $32 and an additional charge of $6.45 for the same books separately. I don't have Kindle access and had intended to send physical books to my granddaughter. How can I reverse these charges? I can't afford them and will reorder paperbacks for her later. Thank you. -Patricia Shannon (Pat). I never entered her address for these orders; I must have mistakenly placed them. Frustrated.

I placed an order for a Calphalon 15-piece Pots and Pans Set on November 9, [redacted], with an expected delivery between December 1 and December 22, [redacted]. Despite being notified of its delivery on December 1st, it did not fit in my mailbox, and I never received it. After contacting Amazon customer service on December 2nd, I was initially advised to wait a few days, then later told to wait until the 22nd. Despite multiple calls and promises of a replacement, it never arrived. When I checked with USPS using the tracking number, I discovered it was delivered to Farmington, ME, instead of my address on the same day at the same time. Amazon's request for a police report seemed unnecessary since the package was misdelivered, not stolen. However, they found my initial report unsatisfactory and asked for more details. The language barrier with some Amazon representatives has made communication difficult. I have not requested a refund and simply seek assistance in receiving the intended product.

I arranged for UPS to pick up a return item valued at $[redacted].00 for Amazon on December 16th, [redacted]. UPS confirmed the pickup, but the item has not been received by Amazon. They refuse to refund me until the item is back in their possession. My return deadline is approaching, and I spent 3 hours on the phone with multiple representatives explaining the situation repeatedly. Amazon should contact UPS and process my refund. I encountered various obstacles, with one rep requesting proof from UPS, while another said it was unnecessary. It seems they are unsure how to handle a refund for a lost package, leaving me empty-handed and $[redacted].00 short. I wonder why Amazon or UPS does not have insurance for such incidents. I feel burdened by someone else's mistake without any resolution in sight.

I recently returned an item to UPS using the return code provided by Amazon. Normally, I receive prompt notification from Amazon once the return label is created, but this time the status still shows "return requested" after several days. UPS informed me that Amazon is responsible for creating the label, not them, so I'm puzzled. Unfortunately, Amazon's customer service only offers generic responses. I am eager to confirm if the return label was indeed generated. Thank you for any assistance!