Amazon Customer Service Issues

Subject: Amazon Return Process Query Dear Gemma, I wanted to inform you that your return request has been accepted by Amazon. Once the item mentioned below is received, your refund will be issued promptly. - Product: Amazon Essentials Men's Slim-Fit Stretch Golf Short in Khaki Brown, Size 30 - Order Number: [redacted]-[redacted] Estimated Refund Amount: $32.01* Please be advised to follow the shipping instructions provided and use the UPS Store for return shipment. The refund will be made to your Master Card and may take up to 7 days for your financial institution to process. *I would like to know when I will receive my refund as I had difficulty printing the return code. Despite this, I conducted the return for the stated item yesterday. Could you please confirm that my refund of $32.01 will be processed accordingly? Thank you for your assistance. Warm regards, Gemma

Hello, My name is Rohit Kushwaha. I am responding to Akash, a relationship manager with Amazon. I am usually working from 9 to 5, which is why I might miss your calls. I have already mentioned my issues in a previous email. I have been a loyal Amazon customer for the past 4 to 5 years, having a Prime membership for 5 years. I trust Amazon and believe nothing goes wrong with customers. However, I recently encountered a serious issue. I accidentally placed an order on a casual number instead of my personal one. Despite being a loyal customer for years, I have never faced such a situation with Amazon. On January 21st, my trust was shaken. I hope you understand my problem, share my concern, and resolve the issue. I ordered a phone on January 16th with Order ID [redacted]-[redacted]. Thank you.

I suggest that Amazon begins paying secret shoppers to conduct test orders. This way, they can evaluate their delivery drivers and courier services more effectively. Unfortunately, this is the third time I have experienced a delivery issue where my order was marked as delivered but was never received. It is disappointing that Amazon relies on third-party couriers, some of which may have dishonest employees who seem to be stealing packages. I rely on online shopping due to my busy schedule and it is disrespectful not to receive my items as promised. I have received contradictory delivery notifications, including one falsely claiming it was delivered on January 24th at 11:00 a.m. and another with a questionable photo supposedly depicting the delivery. The details in the photo do not match my building, which was repainted blue and white in December. I ordered from Woman Within and returned a jacket that was too small. Monetary compensation is not my goal; I simply want my missing jacket to be located and delivered to me.

I purchased a Dell laptop for my wife's 83rd birthday, scheduled for tomorrow. It was delivered today, but she does not want it and wishes to return it. The laptop is in its original, unopened box, although the outer box was opened without her knowledge. I unknowingly purchased it from "PCOnline" through Amazon, mistaking it for a direct Amazon purchase. Unfortunately, the seller has poor reviews. I am concerned about the impact this situation may have on our long marriage. Please assist me in returning the order by providing return instructions and a label. The order number is [redacted]-[redacted], and my wife, Rosalie Berman, is the Prime member and intended recipient. The order was charged to our Amazon (Synchrony Bank) credit card. We are currently in Boca Raton, away from our Wyckoff, NJ, home where the item was delivered. You can reach me at [redacted] or on our cell phones [redacted], [redacted]. My email is [redacted] Thank you for your assistance. L. Berman, MD (the distressed 84-year-old husband of Rosalie Berman)

Hello, I am reaching out as Samuel D. My contact number is [redacted]. My family and I use Amazon, but I have been receiving unwanted calls related to Amazon Alexa services. Despite my heart condition and requests to stop calling, I continue to be harassed daily. I believe the calls can be traced back to identify the caller behind this. I have blocked the number, but the calls persist. The situation has become unbearable, and I am considering legal action. Please assist in resolving this issue promptly. Thank you, Samuel D. [redacted]

Dear Sir/Madam, I am writing to express my disappointment with the delivery of the 'Whirlpool 7 Kg 5 Star Royal Fully-Automatic Top Loading Washing Machine (WHITEMAGIC ROYAL 7.0 GENX, Grey, Hard Water Wash)' that I purchased from your website. I ordered the washing machine on 17.01.[redacted] with order ID: [redacted]-[redacted] through Amazon. It was supposed to be a gift for my relatives' housewarming ceremony, scheduled for 25.01.[redacted]. Despite the clear delivery terms stating it would arrive within 8 days, I did not receive the order by the evening of 25.01.[redacted]. I have contacted Amazon customer service multiple times but have not received a satisfactory resolution. It is disappointing that your company has not been able to meet the terms of the supply contract. Due to this failure to deliver as promised, we may reconsider our future business arrangements. I am eagerly awaiting your swift response and action. Thank you.

I recently contacted Amazon support through a number I found online. The person who answered claimed to be from Amazon and requested to access my computer to address my issue. After granting access, my screen turned blue with a software update message, indicating they were extracting information. When I tried to call back, the number was no longer valid. Fortunately, I caught unauthorized transactions on my bank and credit card accounts before they went through. I've taken steps to secure my finances, but I am having trouble reaching a live agent through the automated system due to a code issue. I would appreciate guidance on how to bypass the automated system to address this concerning situation promptly. Thank you. James H Wall - 5 Keiths Loop, Wellington, KY [redacted].

I have internet/Wifi on my computer, but I can't receive Amazon codes on my broken phone. Customer service can't assist me and won't connect me to a supervisor. I've been a loyal Amazon customer for years. I can share my password and access the internet on my computer. I urgently need to check a past order for a return. Please help me resolve this issue. You can reach me at my landline [redacted] or via text at [redacted], although responding on my cell is not possible right now. Thank you, Tom Zingarelli.

As a long-standing Prime member, I recently bought a RoKu to stream Amazon Prime Video. When prompted to visit amazon.com/startup and enter a code on my TV, I encountered difficulties. After contacting customer service due to language barriers, I was advised to create a new temporary password and make a non-chargeable purchase. Following their instructions, a $[redacted] vanilla credit card was purchased, which I was assured would be canceled. But when the reset failed, they suggested buying a $[redacted] American Express card. After the representative disappeared, I canceled the unauthorized charge on my credit card for the Amex. However, the vanilla card charge remains, even though I requested its removal. Despite my attempts, the vanilla company claims to have shipped the card. This whole situation feels like a scam, and I demand a prompt resolution; otherwise, I will escalate the matter until it is resolved. I do not wish to keep the gift card or incur the associated fees.

I received an email stating that my subscription would expire in 2 days if I didn't update my payment details. I didn't respond as I no longer wish to use the service. Surprisingly, $7.99 was already deducted from my debit card on January 20 without my consent. I am currently residing in Swaziland, Africa, and can't cancel my Amazon subscription as my password isn't working. Additionally, my old phone number linked to the account is no longer in use, making it difficult to access support. I kindly request assistance in resolving the lack of a current phone number and refunding the unauthorized charge on my debit card.

I am inquiring about the funds that were supposed to be deposited into my account. I have not received them yet and need help locating them. I have been unsuccessful in finding them through my bank's online system and efforts to contact my bank directly have been fruitless. Your prompt assistance in locating my funds would be greatly appreciated. Thank you. Bank Details: Bank Location: Australia Institution Number: [redacted] Bank Account Number: [redacted]00 Website: Sellers.hyperwallet.com Kindly note that my payment was initiated to the above bank details and if successfully recalled to my Amazon account, I will withdraw it to the bank linked to my Amazon account.

Hello, I placed an order for an angle grinder, but due to a long wait time and it not being shipped yet, I decided to cancel on Monday, Jan 30 in the morning. Unfortunately, I received an email at 4:37 pm stating that the order had shipped despite my cancellation. I attempted to contact Amazon but was only able to reach automated responses via phone or chat. SaveOnMany offered the option to refuse the delivery from UPS, but based on previous instances, items are often left on the doorstep. I am concerned about being charged shipping for a canceled item and do not want to incur return shipping costs. Despite trying to contact customer service, I encountered issues verifying my account due to a text response glitch. I am seeking a full refund as I canceled the order well before it was shipped by SaveOnMany. I am disappointed as I expected free and prompt shipping without complications when ordering from Amazon.

I recently ordered a pair of shoes from Amazon, but unfortunately, the size was incorrect. I initiated a return to exchange them for the right size with an expected exchange date of 3rd to 5th February. Surprisingly, the delivery arrived earlier on 30th January when we were not home, and our neighbor accepted it, expecting to return it on 1st February. It's now 3rd February, and despite our efforts, we are unable to contact the courier. I called customer service twice, but I only reached a bot informing me that in their records, the exchange has been completed. Unfortunately, my subsequent calls have been unsuccessful. I am seeking a direct Amazon customer care number that connects me with a human representative and is currently operational.

Hello, I am having trouble accessing my account to make purchases. I have been attempting this for two months without success. Every time I try to log in, the system sends a verification code to my outdated phone number, causing the login to fail. I have been searching for a customer service number to contact someone, but have not been able to find one. Regardless of my efforts, the system continuously directs me to the two-step verification process, creating a frustrating cycle. It is crucial that I update my phone number in my profile to regain access to my Amazon membership. Thank you, Peter Horniak

I bought a Vizio TV from Amazon on October 23, [redacted], with order number [redacted]-[redacted] for $[redacted].00 plus tax, totaling $[redacted].22. On January 20, [redacted], the TV stopped connecting to the internet for Amazon Prime movies. After unsuccessful attempts to reset the TV, I contacted Vizio support. Despite trying multiple resets, the issue persists. An agent mentioned sending a replacement TV and requested a credit card hold for $[redacted].00, with a promise of delivery in 5 to 7 days. However, I have not received the new TV yet. When I inquired through chat with customer service on January 31, [redacted], the agent was dismissive and only mentioned that I'd receive an email once the TV is shipped. Feeling upset by the lack of information and service, I am concerned about missing the return window with Amazon. Any guidance on how to proceed or help contacting a more helpful Vizio representative would be appreciated. Thank you. Tina N. [redacted] [redacted].

When I signed up for Amazon Prime, I was still being charged for shipping despite the promise of free shipping on orders over $25. It feels like there might be some confusion or discrepancies with the charges. I hope this can be resolved as I rely on Amazon for my purchases.

In December [redacted], I placed an order on Amazon for a gift to be delivered to the UK. Unfortunately, only an empty box arrived. Then in December [redacted], I ordered an Interactive Retriever Toy dog from Amazon USA to the UK, but the toy was broken upon delivery. When I tried ordering the same toy from Amazon UK, it arrived broken again. Additionally, I ordered a Cosori air fryer from Amazon USA to be shipped to the UK but discovered the voltage difference rendering it unusable. Despite these issues, I have not received any refunds for the empty box or the broken toys. I am now wondering if it is feasible to return the air fryer to Amazon USA due to the voltage discrepancy. These continuous problems with Amazon have been very disappointing and frustrating, considering the lack of refunds for undelivered or damaged items. Your guidance on the return of the air fryer would be greatly appreciated. Thank you, Yvonne A. Email: [redacted]

I have been an Amazon customer for many years, and this is the first time I have encountered an issue. I have contacted customer service multiple times, only to receive the same email repeatedly without any assistance. During the first week of January, I placed an order on Amazon, but my bank card was compromised and subsequently cancelled. A few days later, my PayPal card was also hacked, leading to my orders being delivered without payment being processed. I am now trying to settle the outstanding amount to restore my account; however, I am unable to update my payment information on Amazon. Each email response indicates that only payments through a card number linked to my account will be accepted, which is currently not possible due to the circumstances. If this matter is not resolved promptly, regrettably, I may have to discontinue my patronage with Amazon. I did not cause this situation, but I am unable to resolve it on my own. I am unable to cancel the disputes since the compromised cards are now inactive. How can I address this issue and regain access to my account?

I placed two orders, one on January 27th and the other on February 7th, both through Klarna. The payments for both orders were initially successful, but the next day I received notifications that the Amazon gift card payments were declined and asked to update my payment details. Despite my efforts, the orders got canceled, and I have not received the refunded payments back in my bank account. I verified this with my bank this morning and also spoke to Paige from Marine bank in Normal, Illinois. After contacting Amazon, specifically speaking with Oscar, I was informed that the money was not deducted, leaving me in a bind. Amazon advised me to reach out to Klarna; however, Klarna stated they couldn't assist as the payment was through Amazon. Now, I am seeking assistance from Amazon to dispute the charges of $10.99 on January 30th and $14.99 on February 8th. I am eager to have the initial deposits refunded back to my account.

I am puzzled as to why my Capitol One miles were utilized as payment for my Amazon purchases yesterday without my permission. I did not select this method, and I have been unable to find a solution after contacting Amazon Customer Service twice today. Capitol One has verified that over 7,[redacted] accumulated miles were indeed used by Amazon as a payment option. I urgently require these miles to be reinstated back into my Capitol One account at your earliest convenience. Kindly address this issue promptly.