Amazon Customer Service Issues

I am dissatisfied as the order I placed, which included gift wrapping for an additional charge of Rs. 30, was not gift wrapped. I have attached the order invoice below for your reference: Title: Great Stories for Children Author: Ruskin Bond Seller: UBS Publishers Price: Rs. [redacted].00 Giftwrap: Rs. 30.00 Gift Message: "We're incredibly grateful to have you as our nephew. Happy birthday Bhanju. From: Divya Mammi & Pravish Mamma" Title: The Magic of the Lost Temple Author: Sudha Murty Seller: uRead-Store Price: Rs. [redacted].00 Giftwrap: Rs. 30.00 Gift Message: "Happy birthday Trishir. Wishing you all the best that life has in store for you. From: Ajja and Amma" I have not received any response from Amazon since my initial complaint on July 19th. The registered number is unavailable. Please contact me via email at [redacted]

Dear Amazon Customer Service, I believe there was an error regarding the recent cancellations of my orders. I would appreciate it if you could reinstate them promptly. Furthermore, I request assistance with resetting my old password. As an avid Amazon user who frequently travels across different countries like Sweden, Switzerland, and France, I rely on your services no matter where I am. This time, I had the order delivered to Celeste Allen in Fort Lauderdale, Florida, due to my current location. I am willing to cooperate by enabling 2-step verification, updating my credit card details, and confirming details like my high school's city to ensure security. If these measures are insufficient, kindly inform me, and I will consider other options. I urge you to act swiftly as there is limited stock of the refurbished camera I intended to purchase. I fear that waiting longer may result in its unavailability due to the security protocols causing further cancellations. Thank you for your attention to this matter. Sincerely, Henry R.

Regarding Order# [redacted]-[redacted] placed on July 17th. The following items were delivered on Wednesday to Trishir S., A-14 Revati Shrishti CHS Ltd, Sector-5, Srishti Complex, Mira Road East, Thane, Maharashtra [redacted], India. "Great Stories for Children" by Ruskin Bond, sold by UBS Publishers. Gift wrap: 30.00. Gift message: Happy birthday Bhanju from Divya Mammi & Pravish Mamma. "The Magic of the Lost Temple" by Sudha Murty, sold by uRead-Store. Gift wrap: 30.00. Gift message: Happy birthday Trishir. Best wishes from Ajja and Amma. I am disappointed that the items were not gift wrapped despite paying for it. It was embarrassing as it was a gift for my nephew. Another order is pending delivery tomorrow. I'm hoping to see if it will be wrapped this time. Please contact me via email at [redacted] or my international number +[redacted]13. Looking forward to a prompt response.

Hello Amazon, I have an account under the email [redacted] Recently, I was charged on Audible and wish to cancel my account as I cannot access it. While attempting to reset my password, the system requested my last postal code, which I provided but was unsuccessful. I urgently request the deletion of my account. I am frustrated by the complexity of the process and the lack of alternative methods to access and verify my identity besides the postal code. Lately, I have been using my Gmail account for all my Amazon activities, and only came across my old Hotmail account accidentally. I would appreciate your prompt assistance in resolving this matter. Best regards, Greg

I encountered an issue with my Amazon.fr account after making a purchase and receiving a suspicious email regarding a payment verification problem. The email stated that my account was blocked for security reasons and requested a VISA statement ending in [redacted] for verification. I uploaded the necessary documentation on the secure portal as instructed. However, after waiting for 24 hours, I did not receive any updates. To my dismay, my international Amazon.com account has also been blocked, preventing me from logging in or reaching out to the support team. This situation has caused inconvenience, and I am uncertain how to proceed to resolve this issue promptly.

I made a purchase on Amazon.fr, but my account got blocked shortly after due to security reasons. The email I received stated that there was an issue with confirming my payment information and my orders were placed on hold. It requested verification by checking a recent VISA statement ending in [redacted] on their secure document portal. After submitting the required documentation, I waited 24 hours but did not receive any update. Now, not only is my Amazon.fr account still blocked, but my Amazon.com account is also inaccessible. It's frustrating that I can't even contact the support center for help.

I have been attempting to order from Amazon for about a week now, but I'm facing issues. Initially, they requested card confirmation, but I had to remove the card as I am in a different state. I then tried to use my e-gift card on the app, but it still wouldn't go through due to address and billing name confirmation, related to my grandmother's card from New York. Even after removing the card, I continue to receive emails stating I can't access my account. I'm frustrated and eager for a resolution to unlock my account promptly for timely orders. - Chesney Beadle

Dear Sir/Madam, I am writing to address an outstanding issue with an order I placed on Amazon for the Hollywood Secrets Orange Peel Powder. Despite having made the payment in advance with my debit card, I am yet to receive this particular product out of the three ordered. The order details indicate that the organic orange peel powder was undeliverable, leaving me concerned and seeking clarification. Should the product have been returned to your company, I kindly request a refund be processed back to the original payment method. I appreciate your attention to this matter and seek resolution promptly. Best regards, Kawaldeep Kaur.

My Amazon account has been compromised again. I received a confirmation number #[redacted]-[redacted] for an unwanted $[redacted].24 back support brace order supposedly shipped. I'm a senior on a fixed income and do not wish to handle these issues anymore. Multiple unauthorized accesses have led to changed account details, barring me from entry. I urgently request the termination of this account and I will no longer utilize Amazon services. Over the years, I've enjoyed a positive experience with your products and services. Additionally, I've noticed a recurring $9.99 monthly charge for Kindle Unlimited, which I did not authorize nor fully understand. Can you provide me with details about when this subscription began, total payments made, benefits included, and who permitted this charge? I seek prompt clarification on these matters. Thank you. -Marianne E.

For the past few days, I've been encountering an error message that reads: "There was a problem. Switching accounts failed. Please try again." Despite trying different browsers, I've been unable to check the status of my latest delivery, which is with Amazon Logistics. I am currently thousands of miles away from the country and I am frustrated that I cannot track my order using Tracking ID TBAMIA[redacted]77. I sent an email yesterday, but nothing has changed. This login issue is preventing me from placing another order, and it's disappointing that a simple link sent to me is not resolving the problem. While I successfully logged into the UK site with my account, I could only view past items. I don't have time to spend 30 minutes on the phone due to my location. When I visit the site, I am recognized, but I am then unable to view my past orders or log in again. I also tried to check the delivery options and costs for shipping to Costa Rica but didn't proceed with an order, as I'm uncertain about the process to deliver items there. If this issue persists, I will consider shopping on eBay instead.

I received an email earlier today that raised some concerns about my account. The email indicates that there may have been unauthorized access and outlines the steps taken to secure the account, such as disabling the password, reversing changes, and canceling pending orders. The email instructs me to wait 5 hours before resetting my password by selecting "Forgot password?" on the Sign In page. It also advises me to re-enter payment information, addresses, and update any subscriptions. Furthermore, it explains the potential risks of how unauthorized parties could obtain login details and suggests visiting the "Security & Privacy" section for safe online shopping tips. The email appears to be from an Account Specialist at Amazon and provides contact information for Customer Service if assistance is needed.

I have been using Amazon for a while now, and overall, my experience has been positive. However, today, I encountered some issues with the SMS notifications from Amazon Prime Whole Foods. I have specific dietary restrictions due to being diabetic, and not all the items I need are always available at Whole Foods. The person shopping for me keeps sending messages about missing items in my order but the links provided are not working. This makes it difficult to review the order or contact the shopper. I also noticed that the Whole Foods location I am assigned to seems to be in a different area than I expected, which surprises me considering the demographics of central Indianapolis where I live. That's all.

I fell victim to a scam by someone named John Clerk on Facebook. My longtime friend convinced me to participate, and I ended up buying $3,[redacted] worth of Amazon gift cards to send as instructed. Thankfully, another friend intervened and stopped me before it was too late. Now, I'm left with these unused gift cards. I seek advice from Mr. Begos to recover my funds. I deeply regret my actions and wish to keep this situation private from my family. Please contact me promptly. Thank you. (Shortened for brevity).

I made an error in complaining about a color swatch book I bought for art pencils from Amazon. The book was excellent overall, but the first one I filled had unexpected sample coloring pages of a very voluptuous mermaid. I made a snarky comment that I couldn't delete. As a Prime and long-time Amazon member, I emailed customer service to explain and apologize, but it took a week to get a response. Unfortunately, all my reviews and writings were deleted, and I can't communicate with sellers or respond to orders. It seems the system flagged me as inappropriate. I want to clarify that I'm not tech-savvy and feel embarrassed by this misunderstanding. Despite this, I still appreciate Amazon for its services and deals.

Hello, I'm reaching out because my recent order did not reach me as expected. The FedEx tracking number shows that the delivery did not go through. I've been in touch with FedEx multiple times, and a FedEx representative advised me today to contact you, the seller, to initiate a claim on my behalf. The missing item is a 50-inch TV (Order# [redacted]-[redacted]) with Tracking ID [redacted]24. Unfortunately, this is not the first time I've experienced delivery issues with FedEx; another item, a car bumper from a different seller, also failed to arrive, while orders shipped via UPS on the same day were received without any problems. I kindly request that you proceed with filing a loss claim and replacing my 50-inch TV at your earliest convenience. Thank you, M. Bamidele

I am concerned about the delay in receiving my order from Prestige Zone. The expected delivery date was July 23 (Monday), but the item has not yet arrived. Prestige Zone has a track record of timely deliveries according to customer reviews, sometimes even before the expected date. I am unsure about the current status of my order and suspect there might be issues with the courier service. I would appreciate any information on the whereabouts of my item, which courier company is handling the delivery, a contact number for them, and if there is another tracking number I should monitor. Could you also confirm the new estimated delivery date for my order?

Subject: Quality Issue with Amazon Purchase Dear Support Team, I am writing to address a concerning issue with a recent purchase made by my daughter, Tanushree. She bought a [redacted]-watt High Speed Blender Mixer Juicer (3 jars with a liquid jar) through Amazon on 31/01/18 with Invoice no - IN [redacted] MH-[redacted]11-[redacted] from BMS Wellness Pvt Ltd for Rs [redacted]/-, which came with a one-year warranty. Since the second day of use, we have encountered problems with the product. The mixer grinder blade detached during the first use, and the Liquid Jar leaks from its base when attached to the blender. Attempts to contact BMS customer care have been futile as the number provided is no longer in service. The customer care of Amazon redirected us to the supplier's non-existent customer service. I implore your intervention in this matter, as online representatives have expressed their inability to help, pushing us to consider legal action through consumer forums. Your immediate attention to this matter would be greatly appreciated. Thank you for your assistance. Best regards, Deepak

My previous email was [redacted], but I now use [redacted] I've placed 2 recent orders with Amazon but did not receive email confirmations. When I tried updating my email, I encountered multiple issues. As of now, I have not received the order for 3 items: 1 fishing rod, 1 spool of fishing line, and 2 light bulbs. I'm uncertain if the orders were processed, and it seems my past orders are missing from the records. I'd appreciate it if my old records could be linked to my new email to resolve these problems. My name is Duane Yarger, associated with Yarger Precision Machining. Your prompt response would be greatly appreciated. Thank you, Duane Yarger.

I have ordered the Fashionmy Women's One Shoulder Sports Bra in black twice now, but received white both times. I am frustrated with this mistake and considering not ordering from here anymore. I hope the company can resolve this by letting me keep the white one and sending me a free black one. I do not usually complain, but this situation is very frustrating. If I have to send back the wrong item and reorder again, I fear I will receive another white one instead of the black I ordered. I would appreciate it if you could address this issue as I have had multiple incorrect orders already. Thank you, A.V. [redacted]

In the last two weeks, my Amazon account has been hacked twice. The hacker changed the user email address to end in ".ru," locking me out of my account both times. I am unsure how the hacker obtained the necessary information for this change, especially since I used different passwords each time. After lengthy phone conversations with your security team, I managed to regain control of my account. To prevent future hacking, I suggest implementing two-stage verification for any alterations to my account settings, particularly changes to my registered email address or password. This would require presenting the correct current password and verifying changes via email to my legitimate address ([redacted]) or through my mobile phone number ([redacted]). It appears that the current protocol only necessitates entering the current password. Please notify me once this change is applied to my account or provide an explanation if it cannot be done. Thank you, AT