Amazon Customer Service Issues

Lately, my Amazon account has been hacked twice in the last fortnight. The hacker changed the user email to a ".ru" address, which locked me out of my account. I am unsure how they gained the necessary information for such a change since I used different passwords each time. Only after lengthy discussions with security staff over the phone could I regain access to my account. To prevent further hacking, I recommend implementing TWO-STEP VERIFICATION for any future account setting changes. This means requiring both the current password and verification either through email ([redacted]) or mobile phone ([redacted]) for changes to the registered email address or password. Currently, only the current password is needed for such modifications. Kindly notify me once this new protocol is in place for my account, or explain if it cannot be done and the reasons behind it. Thank you.

I may have mistakenly sent the wrong package back to Amazon. On the same day, I sent two boxes to different addresses. The other supplier called to inform me they received Turkey Tail in their box. I need confirmation of the contents of the box I returned to Amazon since I ordered Turkey Tail from there and Yunnan Baiyao from ActiveHerb. I am already receiving a refund for the Amazon return. I did not place two separate orders for Host Defense Turkey Tail capsules, which adds to the frustration due to the recent passing of my dog for whom these products were intended. I require verification that Amazon received the return box with Host Defense Turkey Tail capsules. Thank you.

Dear Mr. Jeff Bezos, I recently placed an order on Amazon UK (Order: [redacted]-[redacted]) and encountered unexpected import duty fees. The additional charges can be as high as 60% of the total value of books and shipping. Despite being assured that these fees would be refunded within 60 days, there has been no clear explanation for this practice from Customer Service. Customs duties are usually the responsibility of the buyer, especially for books which are typically exempt. Although Customer Service acknowledges the issue, they refuse to provide an immediate refund, citing their system protocol. Despite multiple attempts to resolve this matter, I have not received a satisfactory response. This treatment contrasts with Amazon US, where similar situations are handled differently. I am reaching out to you directly, Mr. Bezos, as I am unable to find a resolution through Customer Service. The unwillingness to rectify this issue and the bureaucratic response are disheartening. Sincerely, Lorys Sassoon Libertad [redacted] 1A, Ciudad Autonoma de Buenos Aires [redacted], Argentina Tel: 54 11 [redacted] [redacted] [redacted]

Hello everyone, I am having difficulty navigating your customer service page. In July, an unauthorized transaction was processed without my consent. If this matter is not resolved promptly, I will consider legal action against Amazon. It is concerning that my CVV number was used for an automated transaction without my explicit permission. I have already paid for my Prime membership, and I expect a full refund for the unauthorized charges. Failure to address this promptly may lead me to cancel my Prime subscription. I urge you to take these charges seriously as they are impacting my credit card bill significantly. Please address this matter urgently. Thank you

Dear Amazon, I apologize for the inconvenience with my recent orders and Prime payment. This issue stems from a problem with Citibank, causing delays in resolving the matter. Despite their assurance of a resolution within 4 to 5 days, we have yet to see it fixed after over 10 to 12 days. If it is difficult for you to wait until Citibank rectifies this, feel free to cancel my account. Sincerely, Jim Custer Sent from Yahoo Mail on Android

I am writing to follow up on an email I sent earlier, but unfortunately, I did not receive a response. My Prime Membership will expire in a couple of weeks, and I am eager to resolve this matter promptly. I recently noticed an unauthorized charge on my account for 2 X-Box gift cards, which I did not make as I do not own an X-Box and am 80 years old. I would appreciate guidance on how to address this issue. Thank you for your assistance. James F. ORDER DETAILS: Placed on: July 24, [redacted] Total: $[redacted].00 Order Number: [redacted] Thank you for adjusting my password as requested. For further assistance, please refer to Your Account on Amazon.com. Remember that for security reasons, we can only discuss orders with the individual associated with the account's name and email address. Thank you for shopping with us.

Recently, Amazon's website introduced an order rejection system that prevents delivery, displaying a message stating "A problem with your order." The help section lists various reasons why an item cannot be shipped, mostly in line with Post Office regulations. I had ordered a pencil sharpener to be delivered to an address different from my billing address but encountered rejection. Oddly, three previous orders were successfully delivered to this same address just days before without any issue. My neighbors are facing similar challenges. The address is in a rural area where UPS and FedEx require the physical address due to PO box restrictions. Hopefully, this feedback helps in resolving the issue; otherwise, it might just be Walmart from now on. Thank you.

I recently encountered difficulty resetting my password on Amazon. After being stuck in a loop of receiving multiple codes, I find the process confusing and frustrating. I've had to constantly switch between Amazon and Gmail, which is tedious and inefficient. I am seeking assistance from a human representative to help me reset my password promptly. Kindly contact me at [redacted] to provide the necessary support. Your immediate help in resolving this matter would be greatly appreciated. Thank you. - Terry

I recently received a mail requesting a receipt for the Amazon gift card used for a recent order, which has resulted in my Amazon account being locked. I want to clarify that the order was paid for using my Amazon gift card balance from mturk earnings, not a local Amazon gift card credit as indicated. Below is the order information for reference. I kindly request that the order be returned as is or that my balance be refunded to the gift card. I look forward to a prompt response. Order Details: #[redacted]-[redacted] Ordered: 10 of "NYX Professional Makeup"

I have been requested to submit the receipt for the Amazon Gift Card that was used for my recent order, which included 10 NYX professional makeup items. Unfortunately, my Amazon account has been locked, and the items have been removed. I want to clarify that the Amazon card used was earned through mturk and is not a local or physical Amazon payment card, but one meant for online use on Amazon.com. I am requesting that the order be reinstated and my account be unlocked. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you for your attention to this matter. Details: Name on Account: B. Mark Billing Address: 5 Blue Albion Lane, White House, Milton Keynes, Buckinghamshire MK8 1BR, United Kingdom Order Number: [redacted] Email on Account: [redacted]

I recently received an order from USPS, but it was missing one scandisk memory card out of the three items that were supposed to be in the package. I contacted Amazon through their website but had trouble explaining that the item was completely missing. They are now sending a replacement memory card, which should arrive today. However, Amazon is expecting me to return the original missing memory card within 30 days, or I could be charged $12.49 on my credit card. I need to ensure that Amazon's customer service understands that I never received the memory card and that I should not be charged for it.

I'm currently having trouble signing in on my son's iPad. When trying to log in, it prompts for a two-step verification code, which is supposed to be sent via text message. Unfortunately, I reside in a remote location with no cell signal, forcing me to drive 45 minutes to a nearby town with cell service just to receive the code. Despite my efforts today, by the time I returned home after the long trip, the code had already expired. I urgently need assistance in removing this frustrating two-step verification feature from my account.

I have reached out to Amazon multiple times regarding an ongoing issue without any resolution. I have been a Prime member for several years and have submitted hundreds of reviews. However, when I recently tried to review some products, I received a message stating that my reviews did not adhere to guidelines, despite the majority of them being positive. I had one review flagged as inappropriate many years ago, but I assure you it was respectful and did not contain any unacceptable content. I have not received a response from Amazon despite being promised one. This issue has prevented me from posting any new reviews. Please restore my ability to review products and provide insight into why this issue is happening. Thank you for your attention to this matter. - B.R.

I am writing again to provide my name and address for Prime orders. I have repeatedly contacted Amazon without a resolution. I have been a Prime member for years and have left numerous reviews, mostly positive. However, recently I have been unable to post reviews due to a perceived violation of guidelines, despite my reviews being in line with the rules. I had one review flagged over 5 years ago, although I can't recall the issue and it did not contain inappropriate content. I have reached out to Amazon, but have not received a response or a solution. I rely on reviews for my purchases and want to continue contributing. Please reinstate my ability to post reviews and provide clarity on this matter. I am disappointed and frustrated with this situation and hope for a prompt resolution. Thank you, Barbara Rolph.

Subject: Concern Regarding Sexually Explicit Language in Product Title I am writing to address a specific product available on your platform that contains sexually explicit language in its title and description. This poses a concern as it can be accessed by children or other sensitive buyers without any adult filter in place. For instance, when searching for harmless items like "jellybeans," the product that appears on top is a supplement with explicit content related to sexual performance. I believe products with such explicit language should not be prominently displayed where they can be easily stumbled upon by children. This incident alarmed me as my own child nearly clicked on it, mistaking it for "gold sweets." As a customer, I expect a more family-friendly online shopping environment, and I urge you to take action regarding this matter promptly. Thank you for your attention to this issue.

Hello, I am experiencing difficulties accessing my Kindle Paperwhite device associated with the account [redacted] It appears that the account linked to the Amazon website is [redacted], for which I know the password but am unable to receive the verification code as it is being sent to the same email address. This obstacle is hindering me from updating my credit card information and purchasing books. The account name under consideration is Esteban Podesta. Could you assist me in restoring access to my current account or help me create a new account, transfer my existing books, and register my Kindle to it? Thank you.

I have never ordered anything from Amazon Prime to occur repeatedly. Just to clarify, my purchases are meant for one-time-only transactions. Despite this, Amazon continues to send me repeated orders and charges my Visa Bank Card. One such instance is my purchase of a pair of women's blue reading glasses with power #3, which I only ordered once. However, I keep receiving duplicate orders, along with shipments of Magnesium chelate and creatine pills. I kindly request that these items stop being sent, and that the charges be refunded to my Visa Bank Card. For future reference, please ensure that my orders are treated as one-time purchases only. Thank you in advance for your immediate attention to addressing and resolving this matter. Best regards, Barry C. Email: [redacted] July 30, [redacted]

I placed an order for a magazine with order number [redacted]-[redacted]. Originally, I was informed via email that the delivery would be on 7.30.18, but later received a new email stating the delivery would be on 7.28.18. Surprisingly, on 7.27.18, I was informed that the delivery was attempted on 7.26.18 without success, and they would try again the "next business day." After checking with the post office, the item was not there. It's now 7.31.18, and there have been no further delivery attempts or email updates. Upon contacting the delivery company (UPS Surepost), they mentioned the item is at the post office. I'm puzzled by this delay as I've had no issues with Amazon Prime deliveries before, where items are usually left between the screen and entrance door if no one is home. Despite waiting all day for the expected delivery on 7.30.18, no attempt was made. I will pick up the item at the post office, but unless the usual delivery process is resumed, I may reconsider ordering in the future. It was only after reaching out by phone that I was informed about the item being at the post office. I hope customer service can be improved. Thank you, S.R.

This is frustrating. I made an online payment thinking I would receive a good product. But what I ordered didn't arrive. Seems like they are scamming customers. They put up a photo of a good Rs.[redacted] product on Amazon but deliver cheap flowers, thinking the customer will accept it. Terrible product delivery. I'm going to post about this on Facebook. Why cheat the poor, man? Don't shop on Amazon, it's just a waste of money - this is my message for my friends. Why do you do such dishonesty, Amazon? To whoever packed my bad product - screw you. Amazon deceives customers by giving them the wrong product and keeping the good ones for themselves. There must be a lot of profit in cheating someone like this. I pray to God that those who cheat Amazon customers - f**k you, go to hell, you sister f**kers.

I recently spoke with a technical support agent who requested details about my bank account. They assured me that my account was reactivated, the order was paid, and everything was fine. However, after checking my online banking portal an hour later, I noticed no payment was processed for the package, only the security hold for the laptop. I found the order ongoing and a button to repurchase, so I contacted my bank. They confirmed that Amazon had not charged me aside from the security hold. Following this, I reordered the item and cancelled the previous one. Now, my account is blocked again. I am puzzled why this issue is happening to me specifically.