Amazon Customer Service Issues

Hello, I placed orders on Amazon between the 26th and 28th of August, [redacted]. Although these orders were canceled due to credit card issues and my account being put on hold, I have noticed that some items are still being shipped. I would appreciate a list of the items that have been shipped to avoid duplicating orders. Additionally, I would like my account to be reactivated so I can continue shopping. I am currently unable to upload my credit card statement. The credit card company confirmed that 10 items were processed on August 27th and 1 item on August 28th, [redacted]. I kindly request your prompt attention to this matter. Thank you.

I did not use an Amazon credit card for purchasing a book recently. I used my own credit card, not affiliated with Amazon, but the charge was mistakenly put on someone else's credit card with a similar name. My name is Carole I. Katz, and I am not the same person as Mr. Karol Katz. The confusion has caused me trouble, and I hope you can update your records to reflect that I am Mrs. Carole I. Katz. I am frustrated by this situation and will avoid shopping on Amazon in the future to prevent further issues. Thank you for your attention to this matter. Carole I. Katz

I am a customer who recently made a purchase on Amazon.es using a debit card for payment. I am unable to obtain a bank statement for my card. I need assistance in validating my purchase as I have paid for laptop insurance but not the laptop itself. Here is a summary of the situation: After speaking with a technical assistant who verified my bank account information and assured me everything was in order and the order was paid, I checked my online banking an hour later. However, I did not see any payment reflected for the laptop purchase, only the secure hold for the laptop insurance. Upon checking my orders, I found that the purchase was still pending, so I repurchased the laptop after being informed by my bank that no payment had been processed by Amazon. Subsequently, I canceled the original order. Now, I find myself once again encountering a block on my account. I am puzzled by this issue and seek resolution.

I recently discovered that it's not possible to split a payment using two credit cards or a credit and debit card on Amazon. To work around this, I used my debit card to purchase a $10 Amazon gift card, which Customer Service then used to pay part of my order, allowing me to pay the balance with my credit card. It's surprising that such a large international e-commerce retailer lacks this feature. Due to this inconvenience and the issue of fraudulent product ratings, I will be reducing my purchases on Amazon. I recommend focusing on reading the negative reviews, as they seem to be more reliable than the positive ones.

I subscribed for the monthly delivery of 4 packs of 8-count Gevalia Tassimo Cappuccino servings starting from August 1st. I received an email on 7/21/18 to confirm the details and updated the delivery address. However, upon checking last night, I couldn't find the subscription and there were no updates. The item appears to be in stock for subscription, but I haven't been charged from my Amazon credit balance as requested. I am concerned about not receiving any communication regarding the issue and would like to know what happened. I would appreciate it if 4 packs could be sent promptly at the subscription price of $11.39 per pack, deducted from my credit balance. The delivery address is: Shari Carlson [redacted] Sutter St, Ste [redacted] San Francisco, CA [redacted]

I recently received a message stating I won a free cell phone valued at $[redacted] through an Amazon survey reward. The offer required a $14.99 shipping fee. After entering my Visa card details, I noticed additional magazine charges and obligations to fulfill for the phone. Worried about my card information, I deleted it promptly. I fear my details may have been compromised. My name is Lena Keough from Ludington, MI. I intended to gift the phone to my daughter, Heather Keough, who regularly shops on Amazon. Could you verify if Amazon sent this offer? I am concerned about my credit card's security. Thank you.

I have informed you twice that I am 77 years old. I received an email informing me that I had won an iPhone worth $[redacted] through a program called Amazon Survey Reward [redacted]. I was required to pay $14.99 for shipping and provide my credit card details, which I did. My name is Lena K., and I reside at [redacted] North Emily Street, Ludington, Michigan [redacted]. My phone number is [redacted], and my email is [redacted] However, I later realized there were additional commitments like purchasing magazines that I was not interested in. I only wanted the iPhone for my daughter, Heather K., born on 9/5/[redacted]. As we only order from Amazon, I thought the offer was safe, but now I wish to address this issue. Thank you.

As a Prime member, I recently purchased a paleo bread from Julian Bakery that arrived crushed and moldy. I promptly disposed of the item to prevent odors in my home. After contacting Amazon, they reached out to Julian Bakery on my behalf. Despite my request for a refund, the bakery insisted on receiving a photo of the spoiled bread, which I could not provide as I had already gotten rid of it. The bakery stated they could not refund me without this evidence. Upon consulting the Better Business Bureau, I discovered numerous similar complaints about Julian Bakery. I am hoping Amazon can step in to assist me with obtaining my refund. I recommend Amazon reconsider their partnership with this company.

I recently purchased Paleo Bread order #[redacted][redacted] for $59.98 and received it on Monday, 7/30/18. Unfortunately, the bread arrived crushed and moldy, with a very unpleasant smell. After contacting Amazon, I was directed to Julian Bakery. They requested a picture of the spoiled items to process a refund, but since I had already discarded them due to the condition, they refused to issue a refund. Despite explaining the situation, they were unhelpful and insisted on a photo to file a claim with UPS. I find this situation frustrating and unfair. It appears that this is not an isolated incident based on reports from the Better Business Bureau. I am hoping for a resolution as a loyal Amazon Prime customer who frequently shops with them.

I purchased an Omron 5 Series Upper Arm Blood Pressure Monitor on 5/7/[redacted] for $39.99. It arrived a week later but stopped working after a week of use. The seller sent a replacement but requested I return the damaged monitor by 22/08/[redacted], with a $[redacted] return fee. I am puzzled about paying more for the return than what I paid for the item originally. Additionally, I had to pay $35 to clear the replacement. I am frustrated as I have not been able to use the monitor due to its malfunction. I would appreciate your advice on this matter as I am running out of time to return the item by the deadline. Thank you for your prompt assistance.

I recently ordered two items from you, but they were mistakenly sent to my grandson instead of me, even though I did not specify his address for the delivery. I tried to rectify the situation by emailing as instructed, but received no response. I then called customer service to stop the shipment via UPS, only to discover a major issue with a sensitive item being automatically sent to my 15-year-old grandson through USPS. Despite assurances that the order was corrected, I was concerned. To prevent the inappropriate item from reaching him, I had to arrange for special delivery to intercept the package at a cost of $24.70. I explained the situation to his mother and asked her to refuse the delivery. I am willing to settle for the amount I paid for this special delivery service if the issue is resolved discreetly. I am deeply troubled by the potential consequences on my relationship with my grandson and his siblings due to this error that was beyond my control.

Hello, my name is Dharmesh from India. I apologize for taking up your valuable time with a small issue. We have a lot of trust in Amazon here. I am reaching out about an order I placed. The delivery date was set for July 27th, but I have not received the package yet. The amount has been charged to my credit card, and I am due to pay the first EMI this month. There have been no status updates on tracking with Amazon or Blue Dart. Despite contacting customer service on July 31st, I was asked to wait a few more days, but there have been no updates since then. I have the order number [redacted] and the tracking number [redacted]. Any assistance would be greatly appreciated. Thank you for your time.

My account was compromised approximately 6 to 8 weeks ago. Unauthorized orders were placed, two of which I managed to cancel - a shower curtain and a watch. However, there was a third order for two iPhone screen protectors that were delivered. I returned them and received a gift card credit. Despite deactivating my account weeks ago, I am still receiving numerous password reset requests for my email address [redacted] I have contacted customer service and account change specialists multiple times, but they have been unable to remove the iPhone screen protector order, which they claim is necessary to reestablish my account. Today, when I called, customer support informed me they couldn't transfer my call to the account change department. This experience has left me extremely frustrated. I wish to have this account permanently canceled, the gift card balance refunded, and my Prime account associated with it canceled with a refund issued. The customer service I have received has been disappointing, with repetitive responses and a lack of understanding. There are no contact numbers provided to speak with someone who can offer real assistance. - Kenneth F.

I recently purchased an Arctic Air personal air cooler which unfortunately arrived faulty. Upon contacting [redacted], I was guided through an hour-long process on my laptop that resulted in unintentionally purchasing three $50 XBox gift cards. Subsequently, Amazon informed me of unauthorized access to my account and Bank of America suggested I contact Amazon regarding my card information safety. Amazon agreed to remove the charges but requested a call back after an hour, during which the security information I provided earlier did not grant access to my account. This situation has left me concerned about potential additional charges, the security of my credit card, and no refund for the original faulty purchase. Despite a call from the person I spoke to yesterday with the number [redacted], suggesting a refund, I declined and will not be engaging further.

Since August 2nd, 2 minutes and 47 seconds; August 3rd, 1 minute and 5 seconds; and today, August 4th, 1 minute and 8 seconds--that is the total time I have spent trying to resolve my issue with logging into my Amazon account. I had thought my password was correct, only to discover after numerous unsuccessful attempts that it was not. After changing my password seven times, none of them seem to work. My wife is urging me to make a purchase on Amazon before the sale ends today, so I am feeling quite stressed. I would greatly appreciate any help or assistance you could provide to this old man in need. Thank you, James M. Robinson, Sr.

Hello, I reached out to Amazon two weeks ago regarding an unknown charge for an Amazon Prime Membership made on my credit card without my authorization. Following our discussion, we agreed upon a refund for the charge and to halt any future billing for this membership on my credit card. However, I have yet to receive the refund and another charge for the following month's Amazon Prime membership has appeared. This situation is concerning as I have taken the liberty of contacting my credit card company. If the refund is not processed, the new charge is not blocked, and I do not receive a response from you within the next few days, I have instructed my credit card company to dispute the transaction. I eagerly await your prompt response, Warm regards, EA

I am a user of Amazon Prime and I have noticed a decrease in receiving items with one-day delivery. For example, I recently purchased an item on 6/8/[redacted] at 10:50 BST expecting it to be delivered on the 8th. However, the delivery was scheduled for two days later on the 8th, contradicting the option presented for one-day delivery at checkout. There have been instances where I placed orders as late as 21:00 and still received them the next day. This inconsistency is frustrating as I expect to receive the service I am paying for.

I bought the August Gen 2 doorbell camera, along with the doorbell and Wi-Fi connector. Unfortunately, the setup documentation was missing. August recommended contacting you for a replacement, even though it’s been over 30 days. Given our frequent purchases, we hoped you could make an exception. Without the documentation, we have $[redacted] worth of equipment that we can't use. Initially, we thought there was a wiring problem when setting it up, but after the electrician completed the wiring, we discovered the missing documentation. Any assistance or suggestions would be highly appreciated.

Subject: Issue with Amazon Order Dear Amazon, I received my order from UPS today, and I want to thank you for the timely delivery. Most of the items in the shipment were in great condition and function perfectly according to the description on the website, except for the "Hawaiian Dictionary" book. Unfortunately, this book was not properly protected during transit and arrived with the last 35 pages badly damaged. I kindly request a replacement for the damaged book, properly padded to prevent any further issues. Please advise on how to proceed with the current damaged item. Thank you for your assistance. Best regards, Gerry :)

I recently received an email from Amazon informing me about a $[redacted] Amazon gift card sent to "[redacted]" I did not authorize this purchase and suspect that my account has been compromised. Interestingly, this occurred around the same time my email account was inaccessible. After regaining access around 4 AM this morning on 8/7/18, I saw the notification regarding the gift card. Unfortunately, I struggled to follow the provided steps to cancel the transaction. I kindly request the cancellation of this unauthorized $[redacted] gift card purchase as I did not initiate it. Please advise on the next steps to rectify this issue. Thank you, Harriet S.