Amazon Customer Service Issues

I am having trouble with the email I tried to send to Joshua B., a helpful customer service representative. Since the email did not go through and the general customer service email address also failed, I am sharing my concerns here. I had frustrating experiences with the chat feature, being disconnected multiple times, before getting help over the phone from Amazon representative Josh. I am fed up with USPS delivery problems, especially after two incidents in one week. I recently received a damaged package with broken meal bars and chips due to USPS mishandling. This delivery issue has left me dissatisfied with Amazon. I had a contrasting positive experience with an Amazon Prime delivery on the same day. M. Julia Hook

Order Number: [redacted]-[redacted] I placed an order on 25th June [redacted] to be delivered to Doddle at Amazon. Unfortunately, the parcel arrived, but I couldn't collect it, so I received a full refund from Amazon. Since Doddle won't be available from August [redacted], my original parcel showed up miraculously. Despite being on holiday and no longer needing the parcel, I kept receiving emails to collect it. I mistakenly collected this parcel on 11th August [redacted] instead of the one I intended to, and now it's too late to return it. Due to the continuous emails, I ended up with the wrong package. I would appreciate a full refund and guidance on how to return the products without incurring any additional charges, as the whole mix-up was due to Doddle's incompetence at Morrisons in Sheffield.

My home features a courtyard secluded by a vine-covered trellis with a 4-foot wooden gate that is typically left unlocked. Situated 8 feet from the gate is a public sidewalk with significant foot traffic. Previously, Amazon deliveries were consistently left at my front door, offering privacy from passersby. Today's delivery, however, was carelessly left outside my gate, which I find unacceptable. While my package remained unharmed, the delivery individual's lack of effort to walk a mere 20 feet into my courtyard is disappointing. I urge Amazon to ensure their delivery personnel understand the importance of proper delivery placement, as future instances like this may result in lost packages.

Hello Amazon support team, I'm reaching out regarding an accidental Kindle Unlimited subscription that I believe has been charging my dormant DBS savings account for the past two years. I initially signed up for Unlimited in late [redacted] but later canceled the subscription. Recently, upon checking my inactive account, I was shocked to find these recurring charges. Since I haven't used the card associated with the Kindle or the savings account, I was unaware of the ongoing payments. Although I haven't actively used my Kindle until recently, I noticed I could still access Unlimited. Initially, I dismissed it as a glitch, assuming the card was no longer valid. However, realizing the charges have persisted has left me confused and concerned. I'm requesting a refund for the subscription fees, acknowledging that I may not receive a full refund, especially for the last few months. I wish to emphasize my lack of awareness of these charges. Enclosed is a screenshot of my inactive bank account, showing mainly Kindle and AIA recurring charges. I appreciate your attention to this matter and look forward to your guidance. Thank you, Calista

I recently placed an order for Bankers Box SmoothMove Prime Moving Boxes, Tape-Free, FastFold Easy Assembly, Handles, Reusable, Small, 16 x 12 x 12 Inches ([redacted]) by Bankers Box. Unfortunately, I haven't received the order that was due on Monday, August 12, [redacted]. This isn't the first time I've encountered issues with deliveries. I urgently need the boxes, so I've placed a new order. Due to my age, I find it hard to handle heavy packages. I specified in the delivery instructions to leave the parcel at my door, not at the nearby Hub. I'm moving from Maryland to California soon and require the boxes promptly. Despite my efforts, there is no shipping confirmation available on Amazon's site. I feel frustrated with the lack of assistance from Amazon's chat support. To proceed, I need customer service to reorder and ensure the smooth delivery of the Bankers Box SmoothMove Prime Moving Boxes as soon as possible. W.R. Jenkins

Order No. [redacted]-[redacted]: I bought a Metal Mouse Rat and Squirrel cage trap on July 3, [redacted], but it was too small for a squirrel. I returned it with the provided sticker. I received an email from Amazon asking if the seller had refunded the item. I had to wait for my credit card statement, which I just received today, and noticed the item was not refunded. When I clicked "No" for the seller issue resolution, a message said I had already clicked on something, which I hadn't. I am waiting for a refund of £11.94 because the product was not suitable for catching squirrels humanely. Can you please help me understand why the refund has not been issued?

I recently purchased a RYLAN Wireless Bluetooth Microphone Recording condenser handheld from Amazon which arrived this morning. I followed the charging instructions, but unfortunately, the microphone is not working. I attempted to initiate a return, but I am currently unable to do so personally due to a recent accident that has left me wheelchair-bound. I rely on a live-in servant for assistance, and it's not feasible for her to arrange the return. It would be incredibly helpful if Amazon could send a staff member to collect the product and process the refund given my circumstances. Your understanding and assistance in this matter would be greatly appreciated.

I recently purchased a Kindle Oasis (10th generation- [redacted]) with a 7” screen. I bought a screen protector advertised for the same model but it turned out to be for a 6” screen, so I returned it. After contacting Customer Service and receiving an ASIN # for a 7” screen protector, I ordered it despite the product specs showing it as 6.5”. Unfortunately, it arrived and was not the correct size at all, being 8” with extra button holes. I am now unsure how to proceed since the correct screen protector hasn't been found through Amazon's help. I am seeking guidance on which screen protector fits the 7” Kindle Oasis 10th generation accurately.

I am currently facing an urgent situation as I am away from home and needed two items to be able to work. I opted to purchase from Amazon as I was assured of one-day delivery during the order placement. However, at checkout, I was only offered a two-day shipping option. I spent my day trying to resolve this issue with three different customer service agents. Unfortunately, I received misinformation from the first representative, was ignored and disconnected by the second one, and then received no assistance from the third one. The package is currently being diverted in a strange route from the shipping facility to the destination, which is just a 45-minute drive away. It seems like someone altered the tracking information to conceal the mishap. I am disappointed in Amazon as I trusted them to fulfill their promises, and their failure to provide the one-day delivery they advertised feels deceitful. My confidence in the company has significantly waned, especially since it was challenging to even find this email address to voice my complaint. This experience has turned me from a loyal customer to feeling thoroughly let down.

I placed an order with Amazon on 02-Aug-[redacted]. The order, ID: [redacted]-[redacted], was for RS. [redacted].07 paid with debit card 559XX0885. The payment was debited from my account under POS [redacted][redacted] at AMZN Mktp US txn# [redacted]. The order got cancelled on 04-Aug-[redacted] with a confirmation from the seller, Calvas, via email. Despite providing proof of payment, Amazon claims they haven't received the money. My bank confirmed the payment was sent to Amazon and advised me to request a refund directly. After 10 days, I still haven't received the refund. I urge Amazon to refund the INR [redacted].07 to my bank account promptly. Anup Kumar Gupta has authorized the bank, through Transaction ID 4TJBYWB7MMR, to release the funds due to the cancelled order.

Hello Amazon team, I received a notification that my package, the HIDE & SKIN Unisex Leather RFID Blocking Card Holder, was scheduled to arrive today through AmzAgent (+[redacted]44 PIN [redacted]). However, I later found out that the package is being returned to the seller, stating that it was refused at the delivery address or the order was cancelled. I got a call from the Amazon delivery person asking me to collect the parcel from a different location. This is a recurring issue for me as a Prime user, and I find it frustrating as I pay for home delivery. The item was not rejected by me but by the delivery person. I attempted to reach out via phone but was unable to connect with customer service as I have supposedly exceeded my calling limit after trying twice. I am disappointed with this service and would appreciate a resolution.

I am not a reseller, but my credit card is being billed 39.99 each month without my consent. A year ago, someone at your company supposedly removed my card from the account, but it keeps getting charged. My new Amex card now has this recurring charge transferred to it by Amazon Marketplace at [redacted] Terry Ave N, Seattle, WA [redacted]. The contact number provided is [redacted]. The reference number for the charge is [redacted][redacted]7 labeled under "BOOK STORES." Please cancel this charge immediately. It is frustrating to deal with this issue monthly through Amex. Thank you. Sincerely, D.U.

I returned an item and received a refund of ₹[redacted].00 to my Amazon Pay. To make another purchase, the company requested copies of my passport, voter ID, Pan card, etc., for KYC verification. I consented to their terms for call management, although I'm not sure what that entails. They need my bank details to process the refund, but the phone number registered with Amazon doesn't match the one in my bank account. I can't update this information on Amazon.in. Since individuals may have multiple phone numbers, my bank is linked to a different one. How can I access the refund? Your assistance with this issue would be greatly appreciated. Thank you.

I would appreciate if the customer service representatives spoke English fluently and were attentive to my concerns. During a recent call regarding missing videos from my Prime Week order, the representative insinuated that I was not telling the truth when I mentioned I hadn't watched them. Despite my explanations, she insisted that I had viewed the videos and even asked if I was lying. She advised me to unsubscribe and sign back in unnecessarily, which did not resolve the issue. When I expressed that I was more concerned about receiving the services I had paid for, she offered to process a refund. However, her unprofessional attitude and lack of understanding left me dissatisfied. This was not the first time I struggled to communicate with overseas customer service agents. As a long-time Amazon customer, I am disappointed with the service quality and may consider reducing my purchases with the company.

Hello, I wanted to bring to your attention an issue with my recent pre-order of Mr. Mercedes season 2, order # [redacted]-[redacted]. Despite my P.O. Box causing a slight delay in delivery, my payment was deducted the day before its release on Monday the 12th. Surprisingly, the item has yet to be shipped, which deviates from your usual process of shipping prior to charging. Given that I was recently charged twice for a different purchase, I am concerned about being double-billed. Historically, even with standard shipping, my orders have been dispatched before or immediately after payment. This recent delay, with payment preceding shipment, is a departure from my experience as a Prime member. I await your response. Thank you, Erik

I bought a water table for my son's 2nd birthday on Amazon, with a promised delivery date of Monday, August 12th. However, I received an email on Monday saying the delivery was delayed until Friday, August 16th. Despite speaking to customer service and being given no further details, the order was unexpectedly canceled without any notification. This has made me lose trust in Amazon's service. I request a refund for my purchase or expedited delivery of the item. My order number is #[redacted]-[redacted].

This is my second time ordering these shoes. The first time, they sent a size 9.5 which was too small. After contacting customer service, they agreed to send a size 10, but another 9.5 was about to be shipped. After reaching out to customer service again, I was frustrated. With my wedding approaching in 2 and a half weeks, I needed shoes I could wear. The seller apologized and offered a refund without needing me to return the incorrect pair. Feeling overwhelmed, I had to cancel the order, find the shoes again, and purchase the correct size. I believe some form of compensation should be provided for all the confusion before my wedding. Despite speaking to customer service twice and explaining the situation, my order continued to be mixed up.

I recently returned an item for a refund but received a gift card instead, without my knowledge. When I tried to pay my bill and noticed the refund was missing, I discovered the gift card had been set as my default payment method without my consent. After contacting customer service, I was informed that many others had experienced the same issue. Despite the representative's sympathy, they were unable to resolve the problem. Requesting to speak to a supervisor, I encountered resistance and was repeatedly told nothing could be done. This situation feels deceitful, as I am effectively repaying for the item through random Amazon purchases with the gift card balance. This approach to handling refunds is unacceptable and reflects poorly on the company's business practices.

Dear Customer Service, Could you kindly cancel the various orders placed under the email **[redacted]? I am requesting the cancellation of all power conditioners, UPS devices, and any extra insurance policies. Due to my current circumstances, I kindly ask for UPS return labels to be provided. Thank you for your assistance. Sincerely, Sidney A. Address: [redacted] Myakka Marsh Lane, Port Charlotte, Florida [redacted] Phone: [redacted]

The tracking ID for my package is [redacted]59. I placed the order on 08-08-[redacted] but have not received it yet. I have reached out to Amazon and Bluedart but have not received a satisfactory response from the staff. The expected delivery date was 14-08-[redacted], but today is 17-08-[redacted] and I still have not received any updates. If there are delays, I expect to know the current location of my package so I can collect it myself. Unfortunately, the employees have not been forthcoming with this information. I visited your office around 10 am, and I was told that the person responsible for locating the packages had not arrived. This lack of accountability is disappointing. I insist on receiving the package today; otherwise, I will not hesitate to share my negative experience to ensure other customers do not face similar issues when shopping on Amazon.