Amazon Customer Service Issues

I bought a Nokia [redacted] white phone from Amazon, but the battery is not lasting as expected. It doesn't even last a day without use, despite choosing it for its long-lasting battery. I tried to request a return through the Amazon application, but it says that return is not possible. Please provide me with a valid solution. Thank you.

I placed an order for rakhis on July 31, [redacted] under order number [redacted]-[redacted]. I made a payment of Rs. [redacted] through net banking. The delivery was supposed to be on August 6th according to the tracking, but there have been no updates since then. I have tried contacting the seller twice via email with no response. My festival plans have been disrupted, and I need Amazon to intervene with the seller and the courier to ensure my order is delivered promptly or refund my payment and losses due to the delay.

I recently purchased the BSB HOME Trendz Stop N Shopp Cotton 2 Double Bedsheet Combo with 4 Pillow Covers in Blue and Yellow from Amazon. I used my KVB ATM debit card for the payment at 7:46 p.m. yesterday. The amount debited was Rs. [redacted].02, but I later received a message from Amazon saying the payment failed. They advised me that the amount would be refunded within 2-3 business days. I kindly ask for the necessary steps to be taken to return the money to my account promptly.

I ordered Ferrero Rocher chocolates for my brother in Bombay. Today, when they received the package, there was not a single chocolate in the box. They contacted the delivery agent and returned it. However, on my Amazon account, it shows as delivered. This is really disappointing and embarrassing for me. I am a regular customer of Amazon, but this incident is making it difficult for me to trust Amazon. In summary, I am requesting a refund for my payment.

Order # [redacted]-[redacted] My order was initially delayed which led me to contact Amazon. I was assured I'd receive the item within 24-48 hours, but unfortunately, it did not arrive. Despite waiting at home diligently, the order did not show up even after the given timeframe. Subsequently, I contacted Amazon again and they issued a refund for the order. I politely requested compensation for the inconvenience caused, however, I was informed that no gift card could be provided. As a loyal customer of Amazon, I have always relied on their services. Unfortunately, this particular experience has been quite unpleasant. I understand that glitches can occur in the system, and it seems I was one of the customers affected by it. Best regards, Jia

I created a gift on August 23, [redacted], with an expiry date of July 9, [redacted]. I have not used it yet and requested an extension to make use of it. However, on GetHuman, it shows the problem is resolved, but I can't see the extended date or the resolution. Please extend the gift expiry date and provide guidance on viewing the fixed issue. Thank you for your help. Best regards, Janardhan N T

When I signed into Souq Egypt, I was redirected to login with an Amazon account, which I thought would make a difference, but it didn't. I waited for an order for over 4 hours only to find out it was rescheduled without any notification. The delivery person was unresponsive and missed the delivery twice. Souq customer service mentioned it was the shipping company's fault, not theirs. I urge Souq to address this issue at a supervisory level, and if the shipping company continues to disrespect customers, Souq should reconsider their partnership with them.

I recently purchased the Liquid Glass Screen Protector from Nanolife, which promises up to 2 years of screen protection. Unfortunately, both my mom's and my own phone screens cracked in less than 2 months with no drops. The cost to replace both screens is approximately $[redacted]. I contacted Nanolife but received no response, and Amazon customer service has been unhelpful so far. I requested a refund for the product but also need coverage for the screen replacement costs. I provided photos of the broken screens and quotes for replacements as requested. If more information is needed, please let me know. Thank you for your assistance.

I recently received an email notification from Amazon informing me that my Sony Blu-ray disc player will no longer be supported after August 10. I use this player to watch my own DVDs and stream content from Amazon Prime, Netflix, and other services. The player connects to my TV via HDMI and accesses the internet through my home network to stream content. I am now researching which new device to purchase to replace my current setup. I am hoping to find a replacement that offers the same functionality as my current player. I plan to purchase the new device from Amazon, but I am having trouble determining which options available on their website meet my needs.

My name is Joseph Gelineau, and I reside at 88 King St East, Greenwich, RI, [redacted]. I recently bought a Cleto Rey’s speed bag in Red with order number [redacted]-[redacted]. Following the delivery, I discovered it was the wrong size, as I had ordered a medium but needed a large instead. I initiated the return process through Amazon and received a letter from Ringside with RMA# [redacted] for the return via UPS. Ringside mentioned they would send a small speed bag upon receipt. Upon contacting Ringside, I learned they only carry up to a medium size and have returned the medium bag to them. As they don't stock large sizes, I am unsure if Amazon will process a refund. Can someone advise on how to proceed? Thank you, Joe Gelineau.

I placed an order for a carburetor and paid for it, including the shipping fee. However, I was informed about an additional charge for Prime which I did not agree to. I only wanted the carburetor and delivery service. I reached out and spoke to a representative, but had difficulty understanding the person due to a language barrier. After investing hours in the conversation, I eventually gave up. It seems I was charged for something I did not authorize. Please refund the amount promptly and in the same manner and timeframe as the original charge.

I need help to unlock my Amazon Prime account. They have suspended it due to a payment dispute raised by my card issuer. I attempted to update my account with a valid registered Mastercard, but I'm still locked out. The order in question is #[redacted]-[redacted], placed on Aug 2 for $52.52, for Garden of Life products. My name is Freda F. Godsoe, located at P.O. Box [redacted], Taos, NM. To fix this issue, I need guidance on how to clear the outstanding payment and regain access to my account.

I had a return with 4 items, but only 2 shoes were received, the other 2 items are missing. I struggle with hearing, so I had my friend call customer service, but they were unhelpful and repeated the same information. Removing the email option has made it difficult for me to communicate due to my health issues. I usually enjoy shopping with gift card allowance, but with the recent changes, I am hesitant to make any more purchases. I am requesting a refund for the missing items, Prime subscription, and gift card. I am disappointed with the current customer service options and the issues I have encountered with my orders. Additionally, I did not receive the $10 discount from my first-time food order. I hope these issues can be resolved promptly.

I am reaching out because I have not received the card that was guaranteed to arrive by July 29th, as promised at signup. I spoke to Austin at the Social Security office in Tulsa, Oklahoma, who informed me that he had spoken to Direct Express and it was guaranteed to be overnighted by the 7th and received by the 9th, but it never arrived. I am disabled, and this delay is causing significant inconvenience. Despite assurances from the supervisor in Tulsa, the card has not been expedited as agreed upon. I am a single mom, and it's vital for me to receive this assistance in a timely manner. I am already facing financial difficulties, and each day of delay incurs additional costs. Please have the supervisor contact me urgently at this number: [redacted].

Hello, I am Donnie and I am looking to contact Amazon regarding the iSpring Reverse Osmosis Water Storage Tank (40 Gallon) that is listed as sold by Amazon. Although I understand it is currently out of stock, I am interested in knowing the selling price of the T40M model. I am considering whether to wait for the T40M to be restocked or to opt for the 20-gallon T20M, also available on Amazon. Unfortunately, I cannot find an email contact for Amazon to inquire about this, and I do not have the time to engage in live chats or phone calls as I am caring for my paralyzed parents. If you are unable to assist me or if this is not the correct department, I kindly ask for a referral to the appropriate channel. Your assistance is greatly appreciated. Thank you, Donnie

I am frustrated about the lack of warranty service for my YouMaker Galaxy S9+ Plus Case. The manufacturer, YouMaker, claims to offer a lifetime limited warranty on Amazon, but their website states they do not provide any guarantee. This discrepancy is disappointing, especially for an Amazon's Choice product like this case. Despite the appealing features such as military-grade protection and a built-in screen protector, the absence of proper warranty coverage is concerning. When attempting to find their return policy, I was unsuccessful. Amazon has mentioned that since I am outside the return window, I must contact the manufacturer directly for assistance. This situation is frustrating and I hope to resolve it promptly.

I am reaching out regarding my order with Tracking ID: [redacted][redacted]20 for the FIXBODY Nail Clipper Set in Black Stainless Steel. According to the tracking details, the package was marked as "Delivered at 3:50 pm on Saturday, August 10" and left in the mailbox; however, upon checking, I couldn't find it. Could the package be resent and delivered to my door or front porch? Please contact me at [redacted]

On August 7th, I ordered a pack of 4 Macho men's underwear, Order Number [redacted][redacted], to be shipped to Sector 5, Chandigarh, postcode [redacted]. Unfortunately, I only received one piece, although I paid for all four. There was no bill included. I am a loyal customer and this is the first time I have faced this issue. I contacted JMD, the product holder, but they attributed this to a shipment problem and advised me to reach out to customer care. Despite my attempts, I was unable to connect with customer care. Now, I am at a loss. I kindly request either the delivery of the missing 3 pieces or the adjustment of my advance payment for future purchases. I trust you will address this issue promptly and fairly. Thank you.

I have two order numbers, [redacted] and [redacted]. Due to being in the hospital, I wasn't able to address these matters until now. Reviewing my account, you can see the significant amount I spend on Amazon. As a disabled individual who can't travel to shop, I rely entirely on your company to manage my household. Regarding the product with order number [redacted] that was delivered on May 7, [redacted], I bought it as a Mother's Day gift for my daughter to help with her migraines. However, she couldn't use it due to ongoing medical studies, so she returned it to me unopened. I needed it myself due to pain from shoulder replacement. Although the item was not the correct color, I would prefer an exchange for the rose gold version I initially ordered. I tried it on to check the fit, and it works perfectly.

I recently ordered a One Plus 7 [8GB/256GB] through Amazon but my order was marked as returned to the seller with the reason being that I refused delivery, which is not true. I contacted the courier facility and was informed that the phone is with them but the box doesn't have a barcode, causing a delay in delivery. Amazon's site still shows the status as "Returned to Seller" incorrectly. Customer service mentioned a refund, but I want the phone as it was meant to be a gift for my wife. I had spent INR [redacted] on a cover and tempered glass for it. I am disappointed by the situation and still wish to receive the phone. I have already formatted my old phone for the exchange. I urge Amazon to deliver the phone as I am a loyal customer. Please resolve this by the 14th of August, which is my wife's birthday.