Amazon Customer Service Issues

I am experiencing a prolonged account freeze, nearly a full month without the ability to make purchases on Amazon. Despite being the initial victim, the ongoing treatment feels like further victimization. Urgently, I request the immediate unfreezing of my account today. Without this resolution, I will proceed to cancel my Amazon charge card, Prime membership, and permanently close my Amazon account. Comparable shopping options offered by competitors like Walmart seem more appealing under these circumstances. The lack of efficient responses from Amazon has been surprising and disappointing. Following this message, I plan to acquire the shop vac in my Amazon cart from Walmart. Additionally, due to account accessibility issues, I have already turned to Lowes for $[redacted] worth of shop cabinets.

I would like to return six white crop tops that I ordered, mistakenly labeled as 'junior' instead of 'misses'. They are all too small for the size of the chart. Checking on my order record, I see that I ordered six of the following tops in total: 1. SweatyRocks Tie Knot Crop top in white for $14.99 2. Fashiomo crop top in white for $19.99 3. Makemechic crop top in white for $15.99 4. Floerns crop top in white for $17.99 5. Aconiya crop top in white for $16.99 6. Aconiya crop top in yellow for $16.99 I have printed the return label KY [redacted] 9-68 and need confirmation that my return is recorded as six tops, not five. Thank you.

As a frequent Amazon customer, I have encountered multiple instances where sellers have not shipped my orders promptly. Due to my disability and recent surgery, I rely on online shopping. Unfortunately, several items, including a Toy Story alarm clock for my son, have not been delivered as expected. Even after requesting a refund instead of a reshipment, the seller is insisting that I must decline the package to receive a refund. This process is causing me unnecessary stress and impacting my health. The specific items, including the party tableware, have not been received, further complicating the situation. I would greatly appreciate your assistance in resolving these issues promptly. Thank you for your help.

Order# [redacted]-[redacted] I returned the video card under warranty, but instead of fixing or replacing it, I only received a refund of $37.97 for an item I originally bought for $52.99. I expected to be refunded the full purchase price, so now I'm short $15.05 and without a video card. The video card malfunction was not caused by me; it was a clear manufacturer's defect. Should I have sent it directly to the manufacturer for repair or replacement, since Amazon did not do either and underpaid my refund? I had higher expectations from Amazon, but now I am considering shopping on Walmart's website and convincing my family to stop using Amazon. I might even switch from my Firestick to a Google Chromecast. I hope Amazon can rectify this situation by refunding the full purchase price or providing a new video card. I believe in fair and ethical business practices, which seem to be lacking in this case. I trust that this oversight will be addressed promptly. Thank you, Randy

I placed an order with Amazon / J+S Vision for 2 sunglasses and utilized a coupon for a 15% discount when purchasing both frames. Despite applying the coupon code, my order was processed at full price. I contacted the seller and received a response indicating that they are unable to access my order details as the processing is managed by Amazon. They advised me to reach out to Amazon's customer service for assistance. If you encounter any issues, please let us know. Thank you for your help in resolving this matter promptly.

I recently applied to Amazon to work at the warehouse delivery station. I attended orientation on time, but had issues with my background check address. I contacted the background agent, and it was fixed and approved on the first of this month. However, when I check my Amazon application status, it still shows "awaiting screening results." When will Amazon receive my results and proceed to the next step? I was informed that I would receive an email once they receive the screening results, but even after 7 days of approval, I haven't received any communication. Can Amazon confirm if they have received my screening results? My name is R.L. Robertson and I applied to the Amazon warehouse at [redacted] Boggy Creek Road for the delivery station position.

I am having trouble redeeming my "Moments Reward" from the "Discovery Go Shark Week Stream It Forward" promotion. I should have $25 in Amazon credits to use in the Moments store, but despite adding items to my cart multiple times, the credits do not show up at checkout. I even made a purchase to see if the credits would be applied afterward, but they were not; instead, my Amazon gift card was used. I have followed the instructions from the Amazon email, but I still can't access my credits. Thank you, Jean M. Jackson

To whom it may concern, I have been waiting for credit from Amazon on 3 items returned over 3 weeks ago. A customer service representative named Bytari on their chat support suggested I file a police report against Amazon, claiming they received 3 empty packages. This made me feel uncomfortable and it seemed like he was pressuring me. Despite my loyalty to Amazon, I often face challenges through their chat support, receiving false promises and delays in receiving my rightful refund. The total credits for the 3 orders are $[redacted].89, $[redacted].99, and $[redacted].39. It is frustrating to encounter such tactics that obstruct my refund process. I kindly request a review of this issue. Thank you. Best regards, Michael M.

Hello. I am Beth Lemire from Missoula, Montana. In July, I noticed unauthorized charges of $40.16 on my credit card for Amazon purchases. After calling, I was promised a credit in August for the compromised account. Alongside, someone redeemed a $75 gift card using my Chase Rewards points. Upon contacting my bank, I was advised to reach out to Amazon Customer Service. Despite my efforts, there has been no resolution. Despite assurance of an email within 2-3 days from Amazon, I have not received it. I recently received an email from Amazon regarding my Prime membership renewal issue due to removing my credit card information. I am frustrated with Amazon's lack of response and considering discontinuing my use of their services.

I received a GPS I ordered with a card offering a $10 Amazon gift card for a review. I followed the instructions, then was asked for a 5-star rating, photos, and my order number for a $15 gift card by email. I haven't received the gift card yet. The seller shouldn't be asking for this information. Here is part of the email conversation: From: Vinonevip <[redacted]> Date: Fri, Aug 2, [redacted] at 12:58 AM Subject: Re: Request for Amazon gift card for leaving a review To: Faye Shepherd <[redacted]> Vinonevip asked for screenshots of my order number and suggested changing the comments to 5 stars with more photos for the $15 gift card.

I am having trouble accessing my Amazon account. When I attempt to log in, I am prompted to enter an OTP that can be sent to either my mobile phone or personal email, but I am not receiving the passcode despite multiple attempts. I am unable to find a way to resolve this issue and regain access to my account. I recently discovered a message from Amazon in my spam folder informing me that my account has been put on hold because my credit card company flagged a charge related to fraudulent orders. Amazon is requesting authorization for the payment, but I have clarified via email that these charges are not mine and have not received a response. Furthermore, unknown faucets were ordered and shipped to an unfamiliar address without my knowledge.

To the concerned party, I have been patiently anticipating a credit from Amazon for three items I returned over three weeks ago. I was puzzled by the suggestion made by a customer service representative named Bytari during a chat session. Bytari's advice to file a police report against Amazon due to the company allegedly receiving three empty pad packs and/or boxes of my returned items seemed inappropriate and somewhat intimidating. Despite my admiration for Amazon as a company, I often find myself having to resort to chat support due to my disability, only to encounter false promises or stalling tactics that hinder my efforts to claim the warranted credit. The total credit owed for the three disputed orders amounts to $[redacted].89 ([redacted]), $[redacted].99 ([redacted]), and $[redacted].39 ([redacted]). It is disheartening to feel that such tactics are being employed to obstruct my refund. I kindly request your assistance in investigating this matter. Thank you. Best regards, M. Murphy

I spoke with Veronica earlier regarding my phone order, and she resolved the issue. I forgot to inquire about getting a new DSL filter since mine is old. Additionally, can I include the new batteries that I ordered in the package being picked up by UPS tomorrow and receive credit for the unnecessary batteries? I'd appreciate chatting with Vanessa on this matter. I am experiencing difficulty logging in as the system is stating my password is incorrect.

I purchased a Gift Card for my grandson which was supposed to arrive three days after ordering to coincide with his birthday. Unfortunately, I received notifications about shipping delays multiple times, ultimately resulting in the gift being delivered two days after his special day. This was very disappointing as I rarely get to see my grandson, who lives far away. It’s frustrating that a simple Gift Card, something that should not run out of stock, was delayed for a week. As a long-time customer of Amazon, I hope for a resolution to this issue to ensure both my grandson and I remain happy with the service.

Dear Customer Service Team, I am writing to raise a concern about a recent purchase I made on Amazon India. On June 2, [redacted], I placed an order for 5 volumes of Jurisprudence by Roscoe Pound from a seller named Vidhya stores. The order ID is [redacted]-[redacted]. Despite reaching out to Vidhya stores multiple times and contacting Amazon India for assistance, I have not received any updates on the delivery of my books. This has been ongoing for over 2 months, and I believe it constitutes a deficiency of services under the Consumer Protection Act of [redacted] and unfair trade practices as per the Competition Act of [redacted]. I expect a timely response and resolution to this issue. Sincerely, R.S.

I am disappointed with the delayed delivery of my order once again. This time, it's a waterproof cast cover for my toddler, who broke her arm on the day I placed the order. We are leaving for vacation tomorrow, and we were counting on the item arriving on time. I urge you to locate the item and expedite the delivery process. Given that we are Prime members, we expect the promised one-day delivery and are frustrated that this has happened for the second time. Your prompt attention to this matter would be greatly appreciated. Thank you, J.

Ten days ago, I purchased a kit containing a wax heater, chocolate wax, charcoal face mask, wax strips, knife, and sponge. Upon receiving the product on August 4th, I discovered that the wax heater was not functioning. I visited the Amazon app to initiate a replacement as the product was stated to be returnable within 10 days. However, upon checking "your orders," I encountered a message stating that the item was not eligible for replacement. I kindly request the company to address this issue by replacing the defective wax heater with a functional one.

My account is [redacted] My credit card was charged, and I believe someone has made an unauthorized purchase using my information. I need assistance in locating and canceling this charge. The details are as follows: Last 4 digits of my credit card: [redacted] Date of charge: [redacted]-08-08 01:58 @UTC-8 Amount of charge: $[redacted].14 USD Charge descriptor on the statement: AMZN MKTP US Thank you for your help.

I am inquiring about the status of my refund. Below are the details of my Amazon order: Order ID: [redacted]-[redacted] ASIN Product Name 1 B07QMMFS9H Russell Hobbs RHT152 Elegance 2 Slice Toaster I received a message from the Amazon Seller - Katana (Amazing Awards) confirming the refund approval on July 24th. They mentioned that it can take up to 10 business days for the refund to show in my account. If not received by tomorrow, I should contact Amazon customer service directly for further assistance. Kind regards, Pouran

I bought an episode I wanted to watch, but I couldn't access it through my Amazon Prime membership. I paid $2.99 plus tax for it. However, when I tried to play it, I encountered the following message: Digital Rights Error Your web browser is missing a digital rights component. Please go to chrome://components and under WidevineCdm, click Check for update. For more help, please contact Amazon Customer Service at www.amazon.com/videohelp and mention error [redacted]. I am requesting a refund or a credit for the amount I paid for the show since I couldn't watch it.