AliExpress Customer Service Issues

Hello, I recently purchased a phone and selected DHL for shipping. However, the seller informed me that my area is considered remote, requiring additional fees beyond my budget. Consequently, I canceled my order. The seller assured me of a refund in 3 to 20 days. Currently, when I view the order details, I only see that the order was canceled by the seller. It has been around 5 days since the cancellation. I am concerned as I do not see any refund information. Am I at risk of losing my money? Thank you.

Good afternoon, my account has been suspended because I filed a dispute for an order that didn't arrive at my residence. They suspended my account along with many other orders I have placed, involving a significant amount of money. I am unsure about the next steps regarding my account. I need them to restore my account since I have numerous orders and a considerable sum of money tied up in them. I didn't receive any notification about the suspension of my account.

I purchased a Philips s7370 from the AliExpress link provided, but received the s7530 model instead. The item did not come with an EU plug as expected, and I was surprised to find out that the shaver is made in China, which was not disclosed in the product description. I believe that if a product is not original, it should be clearly stated. I have attempted to address these issues with the seller to no avail. When I opened a dispute, I was only given the option for a refund of the product itself. The seller, based in China, is requesting the product to be returned within 10 days, which is costly and unreasonable given the original shipping time. I am seeking a refund not only for the shaver, but also for the shipping expenses due to the seller's error.

Hello, hope you're well! I placed an order and made the payment 3 days ago. My order ID is: [redacted][redacted]. I need the tracking number as I used EMS service for my order. During checkout, I mistakenly used my old email address which I no longer have access to. Please reply to my current email: [redacted] Could you also provide an update on my order status? The payment has been processed from my Visa card account. You can reach me at [redacted] for any communication. Thanks!

I am reaching out about my undelivered order. I previously contacted the seller and, unfortunately, trusted their request to withdraw my complaint within a set time frame for them to resolve the issue. It has been nearly three months, and I have yet to receive a resolution. The seller mentioned the risk of receiving a negative reputation if I pursued a complaint, hence my initial hesitance. Despite my efforts, I have not had any success in resolving the matter with the seller. Furthermore, I have a detailed log of our conversations on my Aliexpress account for your reference.

Hello, I'm Caitlyn Newell. Recently, I purchased a massage chair mat from Aliexpress that I need to return for a refund. However, I used a friend's account and can't recall the email address to sign in. Unfortunately, I can't contact my friend since we've lost touch, and I have made several purchases on Aliexpress using different friends' accounts, making it difficult to identify the specific friend's account. I need assistance with returning the broken item that does not meet my expectations. Please reach out to me via email at your earliest convenience.

I recently found out that my account was locked due to "suspicious activity." They're requesting me to verify my phone number to gain access, but my phone number was never linked to the account, only my email was. I've been unable to access my account for nearly a week now, and I have an impending order that needs to be shipped soon. I am worried not only about the security of my account but also about the status and safety of my order.

I made a payment of 29.63 USD on November 27th, [redacted], for order [redacted][redacted]. The payment went through on my end and was charged to my credit card. Unfortunately, the order was cancelled for security reasons. However, I have yet to receive any refund or any communication regarding a refund. I am unsure about the status of my refund and would appreciate some clarification on the matter. The lack of assistance from the seller is concerning. Any advice on how to proceed would be greatly appreciated.

Subject: Urgent Help Needed for Order Delivery Issue Hello, I am reaching out about my recent order from CUCULUS SATURATUS Official Store with order number [redacted][redacted]. I made this order back in June [redacted], and for the last three months, it has been stuck in customs. Despite multiple attempts to contact the seller through chats, I have not received any response. To make matters worse, the order details indicate that it is complete when, in fact, I have not received it. This situation has not only caused frustration but has also deterred me from shopping online again. I kindly ask for your assistance in resolving this matter promptly. Thank you, K. Mokadi

Hello AliExpress, I am experiencing an issue where all my orders and tracking numbers are missing from my account. I had a total of 9 orders, but they disappeared after the AliExpress app update on November 28th. I am unsure how to track the updates of my orders now. I believe I was supposed to receive 2 orders on November 29th according to my tracking records, but I have not received them yet. Most of my orders were placed and paid for on November 12, [redacted], during your 11.11 sales promo, and I spent over €58.00.

I have reached out to customer service multiple times regarding returning a product with a €12 shipping cost. Despite previous unhelpful interactions, I am now in contact with you and urgently need this issue resolved. Thank you.

I would like AliExpress to resend me the tracking details for all of my orders. I had nine orders shipped, but on November 28, [redacted], I lost all my records when I couldn't access the AliExpress app as it prompted me to register. I didn't have an account before and did all my orders through the app, which was working fine until then. After updating and registering on November 28, I lost all my tracking information. I've attempted to contact customer service, but the automated responses have been unhelpful. I kindly request AliExpress to provide me with the tracking records for my orders on my new registered account in the app. Thank you.

Hello! My name is Simona M. from Galați, Romania. So far, I have not received any favorable response to resolve the issue. The money has not been transferred to the new account yet. I urge someone to check and urgently resolve the problem. No transfer has been made to my old BRD account or the new ING Romania account. Thank you, and I am waiting for a solution to be able to send the rest of the orders to AliExpress.

I purchased two items on AliExpress but have not received them. Despite the items being marked as delivered to the correct building, they were not delivered to my specific location. The sellers are pressuring me to close the dispute by offering partial refunds. AliExpress closed my disputes citing insufficient evidence, even though the courier confirmed the mistake. Appeals were unsuccessful due to the same reason. I am frustrated with the lack of communication from AliExpress and running out of purchase protection time. How should I proceed?

I recently referred a friend, and we both received $5 coupons. However, when I tried to use mine, I encountered an error during checkout. The message displayed was: "Payment failed. We had to close this order due to account security concerns. Error Code CSC_[redacted]." The suggestion given was to try again later without using the coupon, but I'm hesitant to proceed without it as the coupon was the incentive for referring my friend. Can someone assist me with this issue?

My delivery has not arrived yet, and it's causing me frustration. My order number is [redacted][redacted], and I registered with the email [redacted] When I attempt to track my order, I am prompted to log in via Google, Facebook, or Twitter, none of which are associated with my email. I am unable to access the chat feature as it requires a Spanish phone number for SMS verification, which I do not possess. This experience is beyond frustrating for me.

Dear Customer Service, I am deeply disappointed by the seller Garden Decor's unethical behavior. Eight months ago, on April 12th, I placed an order for a rechargeable electric fly swatter with the order ID: [redacted][redacted]. Despite the promised delivery in two months, I never received the item. When I raised my concerns with the seller, they convinced me not to open a dispute by assuring me of imminent delivery. However, upon further investigation with the Israeli Post Authorities, I discovered that the tracking number provided was false, leading to another customer in a different city receiving my item. Despite multiple attempts to contact Garden Decor for a refund, they have continuously ignored my requests and misled me about the status of my order. As a loyal AliExpress customer, I am appalled by this deceptive behavior, and I urge you to take action against this seller. I request a full refund and compensation for the inconvenience and financial loss I have suffered due to Garden Decor's fraudulent actions. Thank you for your attention to this matter. Best regards, G.G.

Dear Support Team, I am writing to report an unfortunate experience with the seller Garden Decor. Eight months ago, on April 12th, I placed an order for a rechargeable electric fly swatter with the order ID: [redacted][redacted]. Despite waiting for two months, I did not receive the item. When I reached out to the seller to address the issue, they convinced me to hold off on opening a dispute by assuring me that the swatter would arrive shortly. After investigating with the Israeli Post Authorities, I discovered that the tracking number provided by the seller actually belonged to a different customer in another city. Despite multiple attempts to request a refund from Garden Decor, the seller continuously ignored my requests and claimed the item was en route. After several frustrating exchanges, I have concluded that Garden Decor is an unreliable seller who has deceived me for the past six months. As a loyal AliExpress customer, I am deeply disappointed in this fraudulent behavior and urge you to take action against Garden Decor for misleading customers. I kindly request a refund and compensation for the inconvenience and damage caused by this dishonest seller. Thank you, G.G.

I purchased two waist trainers of different sizes from a seller for a total of $67+. Unfortunately, neither item fit me, so I returned them both in the same package. I provided tracking details for the return shipment, and while one item has been marked as received by the warehouse, the other is still awaiting confirmation. I urgently need a refund as both items were sent back.

I recently ordered a costume from ROLESCOS Speciality Store. My order included the costume, a hair accessory, and a wig. Unfortunately, I received the wrong wig. I reached out to customer service but have only received automated responses indicating that my messages are unread. I contacted the store on Saturday night and am still waiting for a resolution. I would like to either receive the correct wig or be refunded for the cost of the wig.