AliExpress Customer Service Issues

I had a frustrating experience with a seller on AliExpress named BTLIGE CLASSY STORE. Initially, I informed them that I hadn't received my $36.64 package. Despite my concerns about not receiving a notification from the post office, they insisted I go there to check. Our communication became heated when I expressed my disappointment at their lack of assistance, leading them to call me derogatory names. In the Philippines, I usually receive notification letters for AliExpress packages, but this time I didn't receive any, causing me further frustration. I believe this seller's behavior is unacceptable, and I intend to leave a review to warn others. It's important for AliExpress to address such customer service issues.

On 5.12.[redacted], I received an email at 15:15 regarding completing a payment for an order numbered [redacted][redacted]. I don't recall placing an order and apologize if I am mistaken. I uninstalled the mobile app in November before this email. While the email seems legitimate, I wanted to verify its authenticity as it made me question if it was from the actual AliExpress service. Thank you in advance, and Merry Christmas!

Hello, I purchased a package from a seller back in October. When the expected delivery time passed, I contacted the seller about not receiving it. They keep telling me to check at the post office, but I've already done that without any luck. I opened a dispute, which has now been resolved, but I still haven't received a refund or the item. The seller continues to read my messages without responding.

I need to return my Xiaomi vacuum, but I wasn't aware that I would have to cover the shipping fees. It seems unjust as the item is faulty. I spent $75 on it, waited two weeks, and now it doesn't work, forcing me to purchase a new vacuum urgently. I don't want to invest more money, time, or effort into this. Unfortunately, I can't alter the outcome of the dispute. It's baffling that as a buyer, I must bear the cost of returning a defective product. I am extremely dissatisfied with the seller and the Aliexpress service. I would appreciate a resolution to this matter.

I recently requested a refund for artificial flowers due to the incorrect color. The seller provided a warehouse address at shop 4/88 Archer Street, Chatswood, NSW [redacted], Australia, but the process was not clear. Despite returning the item without a logistics number, I have not received my refund. The lack of communication from the seller made it challenging, as they did not inform me about the necessary steps. Although I now have the logistics number, I am unsure how to proceed for the refund. The seller mentioned missing the consignment number, complicating the situation. I have proof of postage from November 26 and hope to resolve this issue promptly. Customer service experiences can vary, and it is disappointing when sellers do not provide clear instructions for returns.

I purchased two items on AliExpress but received tracking numbers that are invalid. Despite waiting beyond the estimated delivery time, the items have not arrived. The seller is only offering a refund if I return the items, but how can I return something I never received? I see that others are experiencing the same issue on the platform, and it appears that AliExpress is facing fraudulent activities with sellers.

I purchased a set of manicure tools from the Timistory Official Store on November 7, [redacted]. The seller guaranteed delivery within 22 days, but the merchandise has not arrived and cannot be tracked. I requested a shipping receipt, but the seller didn't provide one. They promised a refund, but now they are unresponsive. As I have not received my order and cannot track it, I need assistance in getting a refund.

Hello, I am a student from Mongolia, a small country, who saved up from a part-time job to start my own business. I purchased faux fur pom poms from Aliexpress to kickstart my venture, but unfortunately, an error occurred with the tracking number. When I went to collect my package at the Local Post Office, I discovered it wasn't there, and someone else received it by mistake. The seller has not been responsive to my messages, and Aliexpress's customer service was unhelpful, advising me to open a dispute. However, the dispute did not result in a refund as the platform claimed the parcel was received. Despite receiving a "Delivery failed" notification, I still faced challenges contacting the seller. This situation has been very frustrating, and I seek assistance to either receive a refund or locate my missing parcel. Thank you for any help provided. Best regards, Nomin

I made an order, and I haven't received it yet. I also made a free order which arrived, but the main order hasn't. I ordered men's shoes that I need by December 10th, but they still haven't arrived. I could have ordered from Jumia, but I chose AliExpress. I do not want to order more items when the first one hasn't shown up. Please assist with this issue.

Dear Aliexpress Team, I am facing issues with a seller named "Cz technology" regarding my order of an MLSSE Logic Board for a Macbook Pro [redacted]. The initial board I received had graphical problems, so I exchanged it for a different model. However, the replacement board arrived damaged. Despite providing evidence of the damage, the seller is uncooperative. I won a dispute over a subsequent 0,20 Euro charge, but the major dispute for [redacted],83 Euro remains unresolved due to being unable to open a new dispute. I seek a refund but the seller is unresponsive to my requests. I would appreciate your help in finding a resolution to this matter. Sincerely, Robert PS. I can offer screenshots and additional evidence if needed.

I purchased an 8x50cm blue meteor shower Christmas lights, but I haven't received an order confirmation and it's not showing up in my order history on the website. However, I have a bank statement confirming the payment of $13 for the item. I understand it's a small amount, but the lack of confirmation is concerning. Additionally, reaching out to the online customer service representative, Eva, to speak with a live person has been challenging.

Regarding order number [redacted] placed on 1/11/19 for Shoes, I received the item which was supposed to be Beige but arrived in White/Grey, along with the wrong size. I promptly returned the Shoes on 13/11/19 using Royal Mail tracking Number GK[redacted]06GB to the aliexpress return address in London. Despite my efforts to resolve the issue, the seller accused me of fraud. As a loyal Silver member who has made significant purchases, I am disappointed by this treatment. The discrepancies between the advertised product and what I received are evident. I urge you to investigate the matter and honor the return of my deposit. Failure to do so may result in me seeking assistance from PayPal and my Bank. This is the second refund issue I have encountered, and I am considering closing my account and shifting my business back to AMAZON for better customer service.

Hello, I have opened a dispute to return items, but the generated label requires a shipping manifest that has not been provided to me. Despite contacting the seller and leaving a message for the moderator, I have not received a response. Without the shipping manifest, Canada Post will not accept my return package, and this issue has occurred with all my returns. Unfortunately, one dispute has timed out, leaving me unable to fight the decision. As a platinum member, I am extremely upset and frustrated. It feels pointless to have free local returns if the system hinders my ability to return items. I would appreciate any assistance in finding a solution to this issue.

I purchased waterproof headphones about 2 weeks ago, and the amount was deducted from my account. I'm uncertain if the order was received, and I haven't received any updates on the delivery status. When I check my account, there is no record of the order except an empty basket. I would like a refund promptly as I am unable to wait any longer without any information. Kindly process the refund as soon as possible. Thank you.

I am seeking assistance with a dispute regarding order #[redacted][redacted] from the seller Alaza Bag Store. The dispute concerns a refund through PayPal, which I do not use, and I am requesting the refund to be processed to my Visa card. Despite the seller's refusal, AliExpress has not properly reviewed the case and continues to send automated messages stating that the item is in transit. I want to emphasize that the item never reached me, was returned to the seller, and I am requesting a refund to be issued to my Visa card. Thank you for your help.

I recently purchased a large quantity of umbrellas from [redacted] Weichu Store. Unfortunately, the first shipment I received did not match the description of the items. Despite my efforts to contact the company through various channels, including providing photos of the issue, I have not received a satisfactory response. Additionally, the second shipment from [redacted] FFYJXCLL Official Store never arrived. I am quite dissatisfied with the amount of money I have invested in these orders. I had more purchases planned, but now I am hesitant to proceed due to this experience. Initially, I was thrilled to discover your store, but now I feel let down by the service I have received. - TS

Hello, I'm not sure if this is the correct email address, but I am looking to file a complaint about a store. On November 29th, I placed an order for a radio on AliExpress. They listed around 8 items as available. I proceeded to make the payment, and everything seemed fine until December 6th when they informed me that the item was out of stock. They asked me to cancel my order. I've tried to cancel it three times, indicating the reason each time as "out of stock." However, they keep insisting that I select "other reasons" and are not accepting my cancellation request. What steps should I take next? Could you please provide me with the correct email to address this issue? I have attached screenshots of our chat for reference. Thank you. Best regards, B.

Hello, I am SA. I made a purchase on AliExpress from the Hanlanbo store. I paid a total of $[redacted].08 on February 12, [redacted]. Although I received emails confirming payment and shipment for all my items, the order from Hanlanbo store was missing. I contacted the seller, but they had no record of my order. I don't have an order number or a screenshot, but I remember the details of my order totaling $[redacted].45 with $20.63 missing. I listed the items I ordered and kindly request either the items to be sent or a refund. I appreciate a prompt response. Thank you.

Hello, my name is Fernando Antonio Espinal Wilson. I noticed a charge of $[redacted].69 on my debit card from your company, and I am certain that I did not make any purchases through your website. I am concerned as this appears to be fraudulent activity or theft. I have tried reaching out to your customer service line, but they are only available on business days. Please contact me at [redacted] to resolve this issue promptly. If I do not receive a response or a refund, I will have to report this incident to the authorities. Thank you.

I am still awaiting AliExpress to resolve the issue. I paid US$36.64 for my purchase. As of today, December 8, [redacted], I have not received any notice from the post office. The seller, BTlige Classy Store, keeps insisting that I go to the post office. Normally, I receive a notification letter from the post office with my name on it for previous AliExpress orders, but this time there's nothing. Despite messaging the seller multiple times, they continue to instruct me to go to the post office and have even called me names. I will check with the post office to see if my package is there. They have refunded me US$1.70 and US$2.91 but have not addressed the larger amount. Are they still reviewing it? I will provide an update after visiting the post office. Thank you.