AliExpress Customer Service Issues

I purchased a wig from AliExpress, expecting it to arrive in the Netherlands by November 29th. According to the tracking information, the item was delivered successfully, and an email indicates it was even signed for, yet I have not received it. I contacted the post office, but they are unable to locate the package without an investigation initiated by AliExpress. Can someone please advise me on how to contact AliExpress to request this investigation?

I am seeking to file a formal complaint regarding my treatment on AliExpress. I placed an order for an item that I never received. Although the item was supposedly delivered according to the tracking information, I checked my mailbox and with my local postal service, but found no information or package. Despite multiple attempts to contact the seller for an explanation, the dispute was promptly closed without resolution. I inquired again regarding the carrier or details of delivery mishap to escalate a complaint, as I remain unaware of what transpired with my item. Regrettably, I faced seller and customer service neglect, resulting in a ban preventing feedback submission. Having spent money without receiving the item or assistance, being disregarded and subsequently blacklisted is unacceptable. I anticipate a prompt response to address this unresolved issue concerning the undelivered dress. If resolution is unattainable, a full refund is the appropriate recourse. Best regards, A.

I purchased two coats, but I have not received my order. The system indicates that it has been delivered, but I can confirm that it has not. Several weeks ago, I reached out to customer service, and they informed me that my order was in transit, yet it has not arrived. I requested a refund, but I am being offered an amount lower than what I paid. I am requesting a full refund. All these issues have left me uncertain about continuing to shop with your company if this matter is not resolved promptly.

I am facing a significant issue as I am unable to access my Ali account. My order ID is [redacted], and I am certain that I am using the correct password. However, I keep receiving the following message: "We have noticed unusual activities in your account. This may be because you have tried to log in from a different location or device. To protect your account, we have temporarily locked it. To regain access, please proceed with the verification process below. If you encounter any issues, please contact customer service." Unfortunately, I am unable to verify my account.

I initiated a dispute on Aliexpress as the product I received was of low quality. Aliexpress intervened and instructed me to return the item to the seller for a full refund. After agreeing, I downloaded the provided local return shipping label. The seller, however, is contesting the validity of the label and has suggested I close the dispute and open a new one citing "No reason" for return. Since Aliexpress has already intervened and requested the return, I can't comply with the seller's new request. My priority is returning the product using the downloaded shipping label to ensure it reaches the correct address. The order number associated with this issue on Aliexpress is [redacted][redacted].

The seller sent the package to the incorrect address. They agreed to send a replacement but declined to process a refund for one item as requested. Despite communication, they chose to send a replacement instead of acknowledging the refund request. Can I proceed with opening a dispute in this situation? The original estimated delivery time was 30 days, but they claimed to expedite shipping to 10 days after my refund inquiry. The seller ignored my plea, provided false information, and attempted to influence my decision regarding compensation.

I recently ordered a handmade vintage-style red Ukiyoe portrait lady tie made from folded fabric, as well as a handmade vintage-style yellow bird tie also made from folded fabric, from the Populace Friendly Shop Store. The price was changed after I made the order but before I paid. I reordered the items at the original price, which was accepted. However, the seller contacted me claiming the items were sold out and raised the price. I know they are not sold out, and the price is now higher. I informed them that I will not pay more than the listed price, as my payment has already been processed. The seller mentioned AliExpress's Black Friday sales, but I insisted on honoring the original price. They suggested I choose different items and offered to gift me one, but I prefer the ones I initially purchased. I have taken screenshots of the page and our conversation, and I hope for assistance in receiving the items at the price I originally paid.

Hello, I recently made a purchase on AliExpress for a drone. Initially, I attempted to pay using Klarna, but encountered an error message stating that Klarna was not an available payment method. Subsequently, I proceeded to pay for the drone using my credit card. However, I received an email notification from Klarna indicating a payment request for the drone, despite already having successfully paid with my credit card. I am confused as to why I am being asked for payment again by Klarna when I have already made the payment. Any assistance would be greatly appreciated. Thank you.

Hello, I recently made a purchase from Mikiwi official store for some lashes. It has been two months, and I have yet to receive my order. I have tried contacting them multiple times, but sometimes they respond late or not at all. This situation is frustrating, as I was looking forward to using the product for my birthday. This is the first time in three years of ordering from AliExpress that I have encountered such an issue. I would appreciate any assistance with resolving this matter. Thank you.

Hello, I placed an order with Cozy Life Store during the 11.11 sale for a cake decorating kit. However, my order arrived much later than expected, and when I reached out to them, they explained that it was sent to the wrong address and the item I originally ordered was no longer available. They offered me the option to choose something else or get a refund. I provided my account email, but the seller has been slow to respond. When they do reply, they keep asking if the email is correct, which it is. I contacted them again recently because the tracking number showed the order as complete, but the seller just repeats the same message about resending the order or receiving a refund. I need my items for an event in January and I'm worried about not receiving my money back. Thank you for any help you can provide.

I recently bought an electric scooter from a seller who now insists that I must also purchase their delivery service. After paying for the scooter, the JueShuai store contacted me to offer the door delivery service for an additional $[redacted]. I declined due to the high price. They then reduced the cost to $[redacted], but I refused as it was still too expensive. They have now informed me that they will not send the scooter unless I pay the $[redacted] delivery fee. I find this to be fraudulent and do not wish to pay extra on top of the $[redacted] already paid for the scooter. I don't want to cancel my order since the Black Friday sale has ended, and I cannot find a similar scooter elsewhere at the same price.

I purchased a Bluray player that does not play Blurays. After opening a dispute, I was granted a refund. Unfortunately, there was a typo in the refund amount, offering 7.63 Euro instead of 47.63 Euro. I've spoken to Lee, an assistant, but haven't received any updates since. The automated assistant, Eva, is unable to resolve the issue. While I'm being asked to return the player, I am focused on correcting the refund amount first. Any advice on my next steps would be appreciated. Order ID: [redacted][redacted].

Hello, I have ordered a few items from your store, but they have not arrived yet. Klarna is requesting payment, but I cannot pay the full amount if I have not received the goods. I have already made payments with Klarna, but I am unsure if the items I have not received yet are included in those payments. I ordered many items, but only half of them have arrived. 😭😭

I need assistance with my order. I previously used the email address [redacted], which is no longer working. I reside at Augsburger Str. 2, [redacted] Langenneufnach Bayern, Germany. I have made purchases using my old email, but I am unable to access my orders. I now have a new email, [redacted], and I used a Klana credit card for payment. Your help in resolving this issue would be greatly appreciated. Thank you.

Hello, I placed an order online, and the first item was delivered directly to my house. However, the second item required me to pick it up at the post office in Abu Dhabi. Now, I have been informed that I need to collect another item at a post office in Dubai. I'm puzzled because I assumed that deliveries would be made according to the address provided when placing the order. It's inconvenient for me to travel [redacted] kilometers just to pick up a $20 product. Thank you.

Hello, I recently placed an order for a CO2 Gun with order number [redacted][redacted], but it has not been delivered. When I contacted the dealer, I was informed that they are unable to send it due to government restrictions. The message I received stated that the government of Hong Kong does not allow express companies to ship dangerous products that resemble firearms. As I needed the CO2 Gun urgently, I would like to cancel the order and receive a refund through PayPal. Your assistance in facilitating this process would be greatly appreciated. Thank you, S. Bauer 23 Schönecker Str. [redacted] Niddatal Germany

I have received all the cosmetics I ordered, but none of the clothing items have arrived. Although three clothing orders are marked as closed, none of the items were delivered to me. I opened disputes regarding this matter but have not received any confirmation of a refund. Unfortunately, even the disputes have been closed without a resolution. At this point, I am concerned about the nine clothing orders scheduled to arrive within the next two days, with the possibility of them being closed without delivery as well. If this continues, a total of 12 clothing orders will be missing. I am quite frustrated by this situation and would appreciate some clarity on what is happening.

Dear Sir, I placed an order for the SG907 GPS Drone With 4K HD Dual Camera on November 29, [redacted]. The seller contacted me on December 2, [redacted], requesting to cancel the order due to a quality issue. I provided two options in response, but the seller insisted on cancellation on December 5, [redacted]. I am dissatisfied with the seller's handling of the situation, including lack of transparency and responsibility, pressuring me to cancel the order, and failure to acknowledge the problem properly. I believe the seller may have more stock available or could offer a similar product. Your assistance in resolving this matter promptly would be appreciated. Sincerely, [Initials]

I made a purchase of a shoe from RedHeaven store in early September this year. Unfortunately, I have yet to receive the item. The seller claims the shoe has been delivered, which is untrue as I have not received it. I have contacted customs in my country, but they cannot find the tracking number, indicating the item was not dispatched or delivered. I initially filed a dispute but canceled it after the seller promised to ship the item within 20 days, which has not happened. Now, when I tried to contact the seller for a refund, I have been ignored.

I purchased the "CRENOVA [redacted] Nieuwste Full HD 1080P Fysieke Resolutie Android 8.0 OS Video Projector Met 5G WIFI Ondersteuning 4K LED Projector Q9" from Spain, order number [redacted][redacted]. However, upon testing the projector, I encountered issues with it not functioning properly. The seller initially suggested checking the power cord and later mentioned the possibility of a burned-out lamp but did not provide clear instructions for a replacement. After a dispute on Aliexpress, the seller agreed to cover the return shipping costs, but I faced challenges finding a cost-effective shipping method. The seller later claimed the projector worked when using the button on the device itself, yet this was not mentioned earlier. I feel frustrated by the lack of clarity and communication from the seller regarding the projector issues and the return process.