AliExpress Customer Service Issues

I would like to file a complaint against seller LLD Drop Shipping Store. I purchased a 30W ceiling fan with light for my new home. Only after a week, I discovered it was faulty. Despite reaching out to the seller, no dispute could be opened. The seller requested a video of the faulty fan, which we promptly provided. After admitting the item was indeed faulty, the seller offered to send a replacement. Although hesitant, given our previous positive experiences with the seller, we agreed. However, despite assurances, the replacement was not sent promptly, and the seller failed to provide a tracking number. After a prolonged wait of over a month, we requested a refund. The seller's responses were dismissive, even resorting to using emojis when asked for a refund. This behavior is unacceptable, resembling a scam. We are seeking a resolution and a refund by mid-September. Thank you.

I placed an order on Aliexpress, but the shop and listing were removed the next day. The package was sent through DHL, but it was delivered to a different address, and the waybills show discrepancies, indicating a possible scam. How can I go about getting a refund from Aliexpress? The seller is unresponsive, Aliexpress suggests contacting the seller or shipper, and DHL claims they followed their waybill instructions. It's disheartening.

I am in a frustrating situation with a seller on AliExpress. They agreed to refund me after 15 days of receiving the order if I confirmed its delivery. However, when I followed up after not receiving the refund, the seller stopped responding. I attempted to reach out to AliExpress but was unsuccessful, leading me to stop the payment via Paypal. They requested the return of the product for a refund. Despite returning it in its original state, my refund was denied due to an issue with the tracking number I provided. I possess emails and receipts as evidence. This experience has been disheartening, risking my patronage at AliExpress due to the lack of customer protection from dishonest sellers. I seek a resolution to reclaim my lost funds, including return shipping expenses, and prevent this seller from escaping accountability.

My order still hasn't arrived after over 2 months of waiting. The tracking number is not helpful as it only shows delivery failed without specifying the package's location. Adding to the issue, I received an email from Aliexpress claiming my order has been delivered, but the tracking information does not confirm delivery, and I haven't received anything. My concern is that I have an outstanding bill with Klarna and am receiving reminders. I won't make a payment until the items arrive. Payment needs to be paused. The merchant needs to contact Klarna. I'm unable to take action. I would be fine with canceling the order as I no longer need the items. I would like this matter resolved as soon as possible.

I placed an order for a cushion with a delivery date of August 14th, but I have not received it. I've tried contacting the seller multiple times with no feedback. They haven't refunded my money either, so I can't purchase from another store. I appreciate a prompt resolution to this issue. This was my second purchase, but I believe it will be the last one. Thank you for resolving this matter as soon as possible.

Dear Customer Service Team, I am the customer who recently purchased your product and have some feedback to share. Firstly, the craftsmanship is impressive with a nice design, well-crafted material, and a top-notch user manual. The elegant packaging and inclusion of shisha tongs and cloth were also appreciated. I had intended to promote the product on Instagram initially but encountered some issues. Unfortunately, the gravity bong/hookah is challenging to rotate, unlike what was shown in your video. As a German cannabis patient, this poses a problem. Additionally, the product is not watertight due to faulty sealing rings, causing leakage. Addressing these issues would be greatly appreciated. I believe the price is inflated at [redacted]€, considering the issues encountered. The cleanliness of the product upon arrival, the marks left on surfaces, and the unpleasant odors were disappointing. I kindly request a resolution to these concerns, such as a replacement or refund. Your prompt attention to this matter is appreciated. Sincerely, Carolin Wagner

Hello, I'm encountering difficulties and need some assistance. I was planning to start a dropshipping business with AliExpress. I intended to begin about a month later, but I was still researching feasible products to sell. Initially, I struggled to create an account, but after significant effort, I managed to sign up. I need to view product prices in USD as I plan to sell in the USA, but the default shipping location is set to Bangladesh due to my location. When I tried to change the shipping location to the USA, the site displayed "this site cannot be reached" every time. I attempted to seek help from the help center, but encountered the same issue. Oddly, all other options on the site work without a problem. I tried accessing it from both my phone and PC. After some time, I suddenly received a message stating that my account was disabled (without explanation). I've been unsuccessful in reactivating it. You can reach me at [redacted] Please assist me in resolving this matter promptly. Thank you.

I have encountered a distressing situation with a supplier on AliExpress. I placed three orders totaling $[redacted], and the supplier claimed to have shipped the items through a fictitious company called Cargpointexpress. Later, the supplier demanded $[redacted] for insurance, promising a full refund upon delivery. This happened when my goods were en route from China to Indonesia, close to Australia. I have disputed all three orders since they are six weeks overdue and three months have passed since I ordered. AliExpress is urging me to wait, citing the seller's fake website tracking information. I am frustrated with the delay, the extortion attempt by the seller, and uncertainties about getting my money back. I believe AliExpress should take action against such dishonest sellers to improve customer satisfaction. A prompt refund should be the obvious resolution. Any advice on additional steps to resolve this issue would be greatly appreciated.

I am reaching out regarding a recent order I placed on your platform. The order, under Order ID: XXXXXXXX, was priced at 19 OMR, but I have been charged over 40 OMR, which seems to be an error in billing. I kindly ask for your prompt assistance in resolving this issue. Thank you for your attention, and I await your quick response to rectify this discrepancy in the billing.

Hello! I returned a package from Sweden to China with tracking number RR[redacted]84SE on June 10. The package was delivered on June 19, but the seller claims they did not receive any delivery with this number. After filing a complaint, I received a response from PostNord. According to China Post, the package was delivered on 6/19, and I have proof of this that China Post sent to PostNord. The company has now blocked me from the chat after I sent the evidence. I hope I can get assistance in getting my refund. Best regards, Amen S.

I am reaching out to this department as I have exhausted all other options for assistance. Despite contacting Aliexpress customer service twice, they advised me to contact the seller, who has been unresponsive, causing me significant frustration. I am now turning to this forum as a last resort before considering publicly sharing my negative experience online. My order number is [redacted][redacted], and the item in question is a 20V Electric Nail Gun purchased in March, received in April [redacted], and malfunctioned after only two months of use. The seller, HKAFEI Official Store, has been dismissive and unhelpful. After engaging in a dispute process, their unsatisfactory response blamed me for the product's issues. Despite their promises to review the situation and provide a solution, they failed to act, leaving me disappointed with Aliexpress and their handling of this matter. I seek your intervention to address this situation. Your attention to this matter would greatly restore my confidence in Aliexpress. Thank you for your assistance in this matter.

I've reached out to Aliexpress customer service twice, but they keep redirecting me to the seller, HKAFEI Official Store, who has been unresponsive. My order number is [redacted][redacted] for a 20V Electric Nail Gun. I purchased it in March, received it in April [redacted], and it stopped working after just 2 months of light use, emitting smoke and a foul smell. Despite being under warranty, the seller refused to replace or refund the defective product, shifting blame onto me for the damage. Aliexpress initially promised to look into the matter after I raised a dispute, but when I canceled the dispute as per their advice, the seller failed to address the issue adequately, leaving me in a deadlock. Despite my attempts to communicate clearly with Aliexpress, they seem to favor the seller over my legitimate concerns. I'm disappointed with this experience and hope for a resolution that reinstates my trust in Aliexpress.

I received a fake USB cable with thin wires and high internal resistance that cannot handle charging. I filed for a refund, but was only offered a zero resolution. I escalated the issue to AliExpress. Now, I am seeing a page saying "AliExpress intervention," "Waiting for your response," with a 3-day countdown timer. There is a button to "Upload more photos/videos." I am unsure of what AliExpress expects me to do at this stage.

I ordered a printer from AliExpress on July 23rd. Today is September 1st, and my parcel was deleted by Speedaf. On August 5th, Speedaf attempted delivery, but I was not home. They marked it as delivered and received by someone else. When I contacted them, they claimed they gave it to Leopard for delivery. Leopard did not deliver it and returned it to Speedaf. Now Speedaf is saying my address is incomplete, but how did the rider come the first time if the address is incomplete? 😭

I bought an inverter from AliExpress. When it arrived, the package was making a rattling noise. Upon opening it, I discovered something inside was loose. AliExpress instructed me to return it, but I need to inform the supplier of the postage cost first. Unfortunately, there seems to be no direct contact information for Corui Home Pavilion Store. I only have 14 days to return it, but I can't get anyone to respond. My order number is [redacted]95.

I placed an order for white, green, red, and black 1mm [redacted]-[redacted] pcs of strand crystal small glass beads back in July [redacted]. Unfortunately, I have yet to receive them. This was my first purchase from your company, and I am quite disappointed. I have already been charged for the beads and I am eager to receive them. It would be greatly appreciated if you could provide me with an update on when I can expect the delivery. As a new customer, I believe better communication and service is necessary. Kindly reach out to me at your earliest convenience. My contact details are as follows: Michelle W., Phone: [redacted]. Thank you.

I received a defective 6-foot folding picnic table from Lifetime brand in the wrong color. It was covered in black spots. I contacted AliExpress immediately, providing pictures of the defects. The seller declined to refund me, citing it wasn't a valid reason. AliExpress intervened, requesting an address from the seller and a tracking number from me, which I supplied. Now they insist I return the product by 9-5-23, or they will close the dispute and release the total cost of $[redacted].20 to the seller. I am facing challenges as the table is large and heavy, making it impossible to send back without FedEx picking it up at no cost to me. AliExpress and the seller seem unreasonable and difficult to communicate with. I am also receiving threatening emails frequently, stating the seller has not received the product yet and that the money will be released early. This situation is frustrating. How can I resolve this issue?

Good afternoon, I apologize for the inconvenience. I accidentally confirmed my order, but it hasn't arrived yet. I've contacted the seller, and they provided tracking information showing a delay of over 14 days for the three products I ordered. I tried to open a dispute, but it only allowed me to do so for one product. I'm unsure how to resolve this situation and whether the dispute applies to all three products. My order number is [redacted]. Thank you.

Hello, I am seeking assistance in regard to the shipping fees. I am wondering if there is a possibility to minimize the shipping costs to a more reasonable fare. Currently, the shipping fees are exceeding the cost of the purchased items, which seems excessive. I intended to buy items totaling over R [redacted], but the total cost with shipping is now over R 3,[redacted]. Is it feasible to obtain some items without incurring any shipping charges? I look forward to your reply. Thank you, Meena.

Subject: Delay in Refund for Order id:[redacted][redacted] Dear Customer Service Team, I am writing regarding my recent purchase of the Multi-function Tester - TC1 with Order id:[redacted][redacted]. My name is Makoto Shiomi, and unfortunately, I encountered a quality issue with this product. Following negotiations with the seller on May 6, [redacted], we agreed on the resolution outlined below: Final solution Solution 1: Full refund of [redacted] JPY I was informed that AliExpress had processed the refund, and I was advised to expect it within 3-20 working days. However, it has been more than five months since that communication, and I have yet to receive the refund. I am seeking clarification on the reason for this delay and the current status of my refund. Your prompt assistance in resolving this matter would be greatly appreciated. I am looking forward to your response. Thank you. Sincerely, M.S.