Agoda Customer Service Issues

We reserved a stay at By the Sea Resort in Olongapo through Agoda for October 11-13. The payment was made on October 4, [redacted] via BDO, but shortly after, we got an email saying our booking was canceled. We have reached out to them via email but have not received a response yet, and we are unable to reach them by phone. We are requesting Agoda to either reinstate our reservation for October 11-13, [redacted], or refund the 16,[redacted] pesos so we can directly rebook with the property for the same dates.

I need assistance with a refund issue. On September 6, I made a booking at Nantra Sukhumvit 39, and the payment was deducted from my bank account. However, AGODA cancelled the booking due to a technical error. I spoke to Jenny from customer service who mentioned that the refund process would take up to 30 days. My bank, Banco de Oro, requires a letter from AGODA to process the refund. I kindly request AGODA to send the required letter to my email promptly. I am disappointed with Jenny's rude behavior as she handled the situation. Her attitude was unwarranted considering the inconvenience caused by AGODA's system error. I hope to receive a brief explanation or confirmation from AGODA regarding the refund process. Thank you.

Subject: Booking Refund Assistance Needed I am writing to address an issue with a booking payment made on September 6th at Nantra Sukhumvit 39. After booking, the payment was immediately deducted from my account by AGODA. However, AGODA subsequently canceled the booking due to technical errors in their system, as explained by Jenny from customer service. My bank, Banco de Oro, requires a letter from AGODA to process the refund promptly. I kindly request AGODA to send the required letter to my email address promptly as I am uncertain about the refund process. Jenny mentioned that the refund would be processed by AGODA within 30 days, but it has been nearly a month without any updates from AGODA. Regarding my interaction with Jenny, I must express my disappointment in her rudeness. She appeared irritated even though AGODA was responsible for the inconvenience caused by the technical errors. It is vital for customer service representatives like Jenny to maintain a professional and courteous attitude to uphold AGODA's reputation. I urge AGODA to provide me with a clear and timely explanation of the refund process. Thank you for your attention to this matter.

I made a reservation at Welcomhotel Dwarka in New Delhi, India through Agoda. However, upon check-in, the hotel didn't have the voucher from Agoda and I had to pay twice the rate directly. Agoda charged my card $53 for the booking. My email is [redacted], booking ID [redacted]41, and booking reference number P[redacted]. My name is Tom Lind. I find this situation unacceptable and request a prompt response. Additionally, the booking ID is unrecognized when making phone calls.

Hello, I just tried to book a room at ARK Malacca Hotel. On their website, it said I could select the number of beds. I called the hotel to confirm this information, but the staff member who answered was rude to me. He did not provide a proper answer to my question and even hung up on me when I requested to speak to someone else. I am very disappointed with the service I received and would like to know what actions will be taken regarding this staff member's behavior. Thank you.

Hello, I wanted to bring to your attention an issue we encountered with our booking in Madrid through Agoda. We discovered discrepancies in the check-in and check-out procedure that differ from what we expected. Here are the details of the booking: Booking number: [redacted]92 Property Name: SmartRental Puerta del Sol Dates: 12-15 Oct Our understanding was that Agoda offers a 24-hour free luggage deposit service similar to hotels. However, we learned that the property in Madrid only allows luggage deposit after 11 AM upon arrival. Additionally, for departure, the luggage deposit is at a different location (Gran Via, 48) which seems to be a separate service provider with an additional charge. This information was not disclosed on Agoda's website and was only brought to our attention recently by the property regarding the check-in and check-out process. Could you please look into the possibility of a refund for this accommodation? Thank you for your assistance in advance. Sincerely, Kasie

I would like to request a refund for my bookingID [redacted]34. I was unable to enter terminal 1 Aerotel at Changi Airport as a United Airlines passenger. At Changi Airport, passengers are only allowed to check-in 2 hours before their boarding time. It's important to inform customers that with United Airlines at Changi Airport, passengers can only check-in 2 hours before their boarding time. I am currently staying at the Haven walk-in lounge.

I did not receive an email confirmation for my booking due to a typo in my email. The correct email is [redacted], not [redacted] Kindly update this information so I can receive my booking confirmation. Thank you.

My booking ID is [redacted]. At Changi Airport, United Airlines only allow check-in 2 hours before the boarding time. My boarding time is October 6, Sunday [redacted], at 9 pm. My booking with you, Agora Aerotel Transit Hotel Terminal 1, is for October 5, Saturday [redacted], at 9 pm. I am not allowed to go to the Aerotel Transit Hotel Terminal 1 for my booking. You should have professionally advised me on this matter, so I could have found another place to stay earlier. Now, at the last minute, I am paying again to stay at a walk-in lounge with no bed to sleep. My email is [redacted].

Hello, I booked a stay at the Mayflower Hotel (Deluxe New Wing) in Hat Yai for 6th October. I haven't received any confirmation details on my Agoda app, and there is no booking information displayed. I paid RM353.08 for the reservation (reference number [redacted][redacted]). I also didn't receive any confirmation details via email. I'm unsure about what's happened and what steps I should take. This matter is urgent for my upcoming travel. If there are any updates, please contact me at [redacted]. Please respond promptly. Thank you.

Hi, I booked 2 rooms for 2 nights in Hong Kong and I'm traveling with my senior citizen father. Concerned about the situation there, I kindly ask for the possibility to cancel without penalty and receive a refund. I have messaged the property but have not received a response yet. My booking references are [redacted]96 and [redacted]12. I would appreciate your assistance in facilitating a cancellation. I plan to stay in Macau instead and would like to book through your site as well. Please help me with the refund and free cancellation process.

I have experienced a medical injury and cannot return as planned to Singapore on the booked dates. Referring to booking ID [redacted]81, I have communicated with the hotel via both phone and email, expressing my situation. I am willing to provide detailed information from the injury report and current medical certificate upon request, although I am unable to attach them here. I am hoping for either a refund or the option to reschedule for a later date in November when I am medically cleared to travel. I trust your assistance in facilitating my request. Sincerely, Michael Whitehouse Hello, I regret to inform you that I am unable to make my intended trip due to a medical injury. I am seeking your help to keep my booking on hold until I am able to finalize new travel dates. Thank you for considering my situation. Best regards, Michael Whitehouse To the Agoda Team, I hope this message finds you well. I am currently unable to proceed with my booking due to a medical emergency. I understand the terms of the reservation, but kindly request your assistance in either rescheduling my stay or providing a refund. I am prepared to provide necessary medical documentation for your review. I appreciate your attention to this matter. Thank you, Michael Whitehouse

I've been attempting to contact you using the provided phone numbers without success. Therefore, I am sending you an email regarding my booking # [redacted]04. Our reservation is for 3 adults and 1 child, with breakfast included. However, upon checking, it only shows accommodation for one adult without breakfast. Kindly assist in updating the booking to reflect the correct details and arrange for the necessary modifications before our arrival. For any additional information, please contact me at [redacted]53.

I made a booking for one night at the Best Western Ipswich Hotel on October 6th through booking.com. When I arrived at the hotel, the room had a terrible smell, no windows to open, cobwebs hanging from the lights, a broken toilet, and was generally dirty and dusty. I couldn't stay there, so I went to reception to express my disappointment and requested a full refund. They advised me to contact customer service. After speaking with the manager, she assured me that a full refund would be issued since the payment was made through your platform. I am hoping to resolve this issue promptly.

I tried to book a hotel in Cebu Mactan on 7.10. During the first attempt to confirm my reservation, the session broke just when I was entering my credit card details. On my last try, I successfully provided my credit card information, only to receive a message that the session had timed out. Thinking my reservation was unsuccessful, I searched again and was able to make another reservation. Although the payment did not go through, I received confirmation for this reservation. Shortly after, I received an email confirming the initial reservation that I thought was unsuccessful due to the session timing out. I am now confused as I have two reservations for the same time. How can this be corrected?

Hello, I made a booking at Hotel Ashoka Beach Resort in Pondicherry through Agoda with booking ID [redacted]93. Upon arrival, the property appeared different from the pictures - an old Resort with a shabby atmosphere. The rooms were smelly and filled with mosquitoes, lacking toiletries and towels. The bed linen was dirty and used. When I raised these issues with the hotel management, they promptly asked us to leave. A friend who booked via another agency received an immediate refund. Unfortunately, I was unable to contact Agoda at the time due to unfamiliarity with their procedures. I seek a refund for the unused room due to the unsatisfactory conditions. Please liaise with the resort to verify the situation and process the refund accordingly. Thank you.

Shortly after checking in and sitting down to eat at my daughter's birthday, I was harassed by the management. I had clarified upon check-in that most guests were there for a quick sing-along, as I was told I didn't need to rent a table. However, to my surprise, I was rudely approached and told otherwise when we started eating. The way I was questioned and spoken to was completely disrespectful. When I requested a refund, I received an inappropriate response. I urge your company and others to reconsider doing business with such unprofessional individuals.

I made a reservation through Agoda for a room at Hotel Claremont in Singapore for 2 persons for 5 nights with booking ID: [redacted]33. However, upon checking, they reserved a room for 3 persons and charged me accordingly. I would like them to adjust the booking for 2 persons and refund me the excess amount or cancel the reservation, which was made on September 23, [redacted].

I submitted a request for a refund about a month ago through Agoda. They emailed me saying the refund would be processed within one month from the request date. I provided all the necessary documents for the refund on September 9th. It has now been a month, but I have not received any communication or the refund from Agoda. Could you please update me on when I can expect my money to be returned? My booking cancellation number is [redacted]25. I would appreciate a prompt response. Thank you.

I just received an SMS notification that my credit card was charged S$1,[redacted].39 by Agoda. I am confused as I believe I canceled this booking several months ago, and I never received a confirmation for any booking. I urgently need this issue resolved. I have tried reaching out via email multiple times but have not been successful, and the phone number provided does not exist. My name is L.F. Kum, and you can contact me at [redacted]2. My email is [redacted] Please assist me as soon as possible.