Agoda Customer Service Issues

Good afternoon, I am reaching out to contest a booking charged to the credit card of Ms. J.C. in the amount of Php 14,[redacted].70 under booking No. [redacted]64. Unfortunately, I was unable to cancel prior to the check-in date due to a busy schedule. As a result, we could not check in at the hotel due to the situation in Hong Kong. I kindly request a refund for the unused booking as per international consumer law. I have contacted the hotel who advised me to reach out to Agoda directly. Any assistance on this matter would be greatly appreciated. Thank you, Atty. A.A. Obordo

On September 11, [redacted], I tried to book a hotel room through Agoda for $64.84 after finding their best rate on Google. I used their app to reserve a room, but upon arrival at the hotel, I was informed that they were fully booked since noon that day. I believe it is fair to request a full refund for the booking ID [redacted]14 charged to my Visa Vanilla debit card. I am confused as to why I was allowed to book and pay for a room that had been sold out for hours. Agoda's inefficiency in this matter has caused me a significant amount of wasted time and frustration. I urge them to promptly refund my money to avoid losing me as a customer in the future due to this unacceptable experience.

I recently spoke to my bank regarding a payment of 5,[redacted].70 that was charged to my credit card for a hotel booking at A-Inn Hong Kong from October 16-21, [redacted]. The payment was made on September 23 at 10:14 AM using the email address [redacted] and the booking was under my name Haydee Martin. It appears that there was an error in your app as I have not received any confirmation for my booking despite the payment being deducted. I kindly request assistance in addressing this matter promptly as I have been waiting for several days with no resolution. Due to this inconvenience, I would like to cancel my booking as it is unfair for me to pay without receiving any services in return. I hope this issue can be resolved soon.

Dear Sir/Madam, Hello, I am Harry Yung from Hong Kong/China. I am writing to express my strong dissatisfaction with the Agoda phone app due to its user-unfriendly design, making it easy for users to make operational mistakes. On 17/9/[redacted], I mistakenly booked a hotel (Booking No# [redacted]00) through the Agoda app, which I was trying for the first time. Despite my attempts to cancel immediately through Agoda and the hotel, the booking was confirmed and payment was made. I have provided feedback to Agoda and contacted the hotel, but due to the hotel's cancellation policy, I could not get a refund. While I admit the error was mine, the app's lack of user-friendliness contributed to my mistake. Unlike booking on a computer, the Agoda app is too easy to use and confirm payments without clear indication. I am deeply disappointed in this experience and appreciate your attention to this matter. Best Regards, Harry Yung

I made a booking on the Agoda app for 04/10/19 at Northam Suites Penang. I wanted to reserve only one room, but after paying through Maybank2u, an error appeared on the next page. I assumed the transaction didn't go through since I usually don't receive such messages after a successful booking. So, I tried booking again. Later, I found out I had booked the room twice and was charged twice. This is the first time I've faced this issue with Agoda. After a successful booking, why did I receive a transaction error asking me to try again? I request a refund for one of the rooms booked mistakenly due to misleading information from the app. First Booking ID: [redacted]49 Second Booking ID: [redacted]33

Hello, I made an error with my booking at Waterfront Davao. I was in the process of checking rates when I accidentally booked without free breakfast. I intended to book for October 12 with breakfast included at the same discounted rate displayed on your website. Could you please amend our reservation to include breakfast at the original price? Guest: Angelli J. Booking ID: [redacted]72 Thank you for your attention to this matter. Angelli J.

Hello, I made a booking with Agoda (ID: [redacted]89) for Chateau Elan at The Vintage Hunter Valley, intending to check in on October 3 and check out on October 4. I had specifically requested a rollaway bed for my son. However, my final booking shows a check-in date of October 7 and a check-out date of October 8, which is not what I had originally requested. I will need to cancel this reservation if the room is not available on Thursday night. Kindly refrain from charging my credit card. I urgently need to secure a hotel booking for Thursday night elsewhere. Thank you for your prompt attention to this matter. Best regards, D.Z. [redacted] +61 [redacted] [redacted] [redacted]

Dear Agoda Team, I am still waiting for a response regarding my query. Have you reviewed my complaint thoroughly? I booked a hotel stay from October 10th to 12th, [redacted], with the understanding that I could cancel for free until October 2nd and pay at the property. However, I was shocked to see that you charged the full amount to my card on September 30th without any notification. I am puzzled by the level of service provided. Kindly provide an explanation and confirm the payment receipt. Best regards, Ratul

Hello, I would like to express my concern regarding the pricing discrepancy for a hotel stay in Bangkok. The initial advertised rate was $[redacted] per night with breakfast, but at the payment stage, it increased to $[redacted]. I believe this sudden change is unfair to customers like me. I have sent multiple emails about this issue but have not received a response yet. Can you please review my previous emails to address this matter? I am unsure if this is a misunderstanding or a deliberate tactic to mislead customers. Your prompt attention to this situation would be greatly appreciated. Thank you. Sincerely, H.

I accidentally made a double booking. While filling out the booking form, the first attempt seemed to have timed out before I could confirm, so I proceeded with another transaction. Later, I discovered the initial booking was actually confirmed. I would like to cancel the first booking I made on October 2, [redacted], for a stay on October 3. The total amount has been charged, and I need assistance with the cancellation.

Dear Agoda Customer Service, I've been a loyal customer for years, with over 70 bookings on your platform. Today, at Pludhaya Resort and Spa in Ayutuyyah, Thailand, there was an issue with my reservation. I paid for a £37 room, but they tried to check me into a £15 room. Despite showing proof on my phone, they didn't believe me, making me feel uncomfortable and at fault. This isn't the luxury experience I expected from Agoda. I would appreciate a refund or gift card due to this unpleasant incident. It's also been challenging to contact Agoda's customer service. If this matter isn't resolved, I may have to find another booking agent in the future. Thank you for your attention to this matter. Best, S.P.

Hello, I am a Front Office Manager at ANEW Hotel Hilton in Pietermaritzburg, South Africa. I had 4 guests booked to stay with us on the following dates: August 9th to 12th, August 24th to 25th (2 rooms), and August 31st to September 1st. Recently, the hotel management changed from Protea Hotel Hilton to ANEW Hotel Hilton. We are currently facing challenges with processing payments for these bookings. I am seeking advice on how to address and resolve these issues promptly. Warm regards, M.C. Front Office Manager ANEW Hotel Hilton

I recently made a hotel reservation at Parkroyal Hotel through the Agoda website on October 2nd. I noticed that my credit card was charged twice. The issue occurred when I was browsing hotel prices on your site and attempted to book a room at Parkroyal. Despite receiving a failed booking notice stating that the room had already been booked by someone else before I confirmed, the system did not update this information immediately. Consequently, I booked another room and received only one confirmation. I kindly request assistance in reviewing my order history and refunding the duplicate charge. Thank you.

I am seeking to cancel my hotel reservation due to my wife's severe health issues necessitating the cancellation of our upcoming travel plans. I have already managed to cancel our flights and a cruise scheduled for the same period. I currently hold a reservation at the Howard Johnson by Wyndham Quebec City, QC under the confirmation number: 84815EC027296, booking date July 13, [redacted]. To proceed, I kindly request a refund to the credit card used for this reservation. Thank you for your understanding and assistance. Larry M.

I'm currently assisting a guest from Agoda at our hotel. The virtual card that was initially provided for payment has been mistakenly replaced with the guest's credit card. I've made several attempts to contact Agoda's hotline to rectify this issue, but the automated system hung up on me as I lacked their company-specific travel number. Unfortunately, my emails to Agoda's customer service and business support have gone unanswered. I urgently need to retrieve the Agoda virtual card to proceed with the reservation.

I encountered an issue with my initial booking (booking no: [redacted]76) where the payment page indicated a transaction failure and session expiration after I made the reservation for one room. Subsequently, I proceeded to book two rooms (order number: [redacted]04). Upon arrival at the hotel, I was informed that both bookings had been processed, resulting in a double charge for three rooms when I only needed two. The situation arose due to a technical glitch on the payment page, displaying session expiration/payment failure prompts, leading to an inadvertent duplicate booking. I am kindly requesting a refund for booking number [redacted]76. I did not utilize this booking at all, and I have already informed the hotel staff about the technical issue encountered during the reservation process.

I received misleading images of the hotel when I made my booking. The actual rooms are drastically different and unsatisfactory with no beds and limited space to move around. As a travel blogger, I am extremely disappointed and considering legal action against your company for deceiving customers in this manner. I have tried contacting your customer service numbers without success, leading me to believe this is a scam. I demand a full refund within 48 hours to avoid further action. I will not tolerate this mistreatment of female travelers and will pursue legal action if necessary to prevent others from being similarly misled.

Dear Agoda Customer Service, I am seeking a refund from your company. It was very frustrating to arrive at the hotel and discover that my name was not on the booking list, leading me to find alternative accommodation. I attempted to reach out to your team yesterday by sending an email and trying to call the number +[redacted]1, which I believe is the correct number for Malaysia, but unfortunately, I received no response. I feel extremely let down by the lack of responsibility and customer service in this situation. It is not just about the money but the negligence in handling my booking. Thank you, A Disappointed Customer

Subject: Urgent: Issue with Madrid Booking Hello, I recently booked Apartment Madrid Downtown Dos Mayo-Noviciado (50 m²) through Agoda for the dates October 29th, [redacted] to November 5th, [redacted]. My booking number is [redacted]. I received concerning communication from the hotel/agency regarding payment issues from Agoda, jeopardizing my reservation. I urge you to contact the hotel/agency promptly to address this matter and ensure my booking remains intact. I have attached the message from the agency for your reference. Please confirm the status of my reservation at your earliest convenience. I can be reached at [redacted] or via email at [redacted]. Thank you for your prompt attention to this matter. Regards, Gerd Fischer

I need advice about my friend who was supposed to fly from Manchester to Houston, Texas. She has severe memory loss and is currently in Nigeria after her flight from Manchester. She is alone with no money or place to stay. Her name is Alyce Mary R., and I purchased her e-ticket. Her disability is causing confusion. Any assistance for her situation would be greatly appreciated as she urgently needs help. Thank you, Johnny F.