Acorns Customer Service Issues

At the end of October, I ordered a cabinet with a broken drawer. Initially promised a replacement that got lost in shipping, eventually told to keep the defective item for a refund. I've contacted 6 customer service agents and 3 supervisors, each assuring me they escalated the issue for my refund. I have a case tracking number, emails of each conversation, but still no refund after a month and a half. I feel frustrated with Walmart's handling of the situation, leaving me with a broken product and no resolution. I want the promised refund, an apology, and a gift card for the inconvenience caused by the prolonged wait.

I have an account with Acorns. I ordered a debit card for $[redacted]. After withdrawing $[redacted], my debit card did not arrive. Acorns informed me that the card was returned to their office and asked me to order again. I received the new card, but it only had $15 on it. I am unsure what happened to the rest of my funds and would like assistance. I have tried calling Acorns, but no one has answered. Please call me back at +[redacted]5. Thank you.

I encountered an issue with the online support form when trying to input my phone number, preventing me from completing and submitting the form as the phone number was a required field. I have received multiple notifications about temporary suspensions of deposits to my "Acorns account," with concerns that I may be at risk of overdrawing my bank account. I want to ensure that Acorns resumes making deposits to my account as scheduled. I have a linked account with sufficient funds to cover any deposits, preventing any potential overdraft fees or issues. Please reach out to me at [redacted] or via email at [redacted]. Thank you.

I received two phone calls in one week from someone who said they were from Microsoft. During the first call, they claimed I had a severe virus on my computer and walked me through a process to remove it, offering 'lifetime' virus protection. During the second call, they said my internet identity was stolen for illegal purposes and again offered 'lifetime protection'. I paid a total of $[redacted].39 to Ezysupport in Barcelona. I am now concerned if this was a scam and if I can stop the payment.

I am experiencing issues with my Acorns account. After attempting to set it up, money is being deducted from my account, but I am unable to access it. Each login attempt prompts me to sign up again, leading to error messages. Despite sending three support emails, I only received one response requesting information, which hasn't been acknowledged in three subsequent messages. This lack of response is frustrating, and I am dissatisfied with the customer service. At this stage, I simply want a refund and to close my account.

I find it frustrating that I am unable to reach a live person to discuss my concerns. I am trying to withdraw my investment funds through the app, but there doesn't seem to be a straightforward way to do so. Despite my attempts, the app keeps pushing me to reinvest the money. I want to have control over my own funds. I also need to reset my PIN as I have forgotten the original one. Unfortunately, the app does not provide an option to change the PIN without entering the old one, which I cannot recall. How can I go about changing my PIN under these circumstances? This is really testing my patience.

I had some confusion about how hair products worked. I noticed several charges on my account that resulted in overdraft fees of over $[redacted]. I attempted to return the items, but it seems they were sold instead. I urgently need this money refunded. Can you please review my account and assist?

I was charged $10 twice, even though I had canceled the payments. Prior to this, my bank account balance was $19.17, but after the first charge, it went down to $9.17. The second charge resulted in an Insufficient Funds fee of $24. To dispute these charges, I require an email from Acorns acknowledging the error. I am eager to continue using Acorns, but if such issues persist unresolved, I may not be able to. Given my current financial situation, I hope for your cooperation in addressing this matter promptly. Thank you.

I am locked out of my account, and I haven't received any emails to reset my password. I am extremely frustrated. Please allow me to access my account so I can address this investment issue. I am disappointed with the lack of a contact number. I am considering contacting the Illinois Attorney General's office for assistance.

I recently discovered an unauthorized charge from my recent trip to Iceland, which happened almost a month ago. During my trip, my credit card was frozen due to a suspicious charge, preventing me from using it until I returned home and resolved the matter with Shazam fraud protection. Upon investigating, I realized I did not rent a car nor provide my card information for any pre-purchases. It's puzzling how this charge of $95.76 occurred while my card was inaccessible during my time abroad.

I have been attempting to log into my account for more than 2 weeks. Every time I try, I receive a server error message instructing me to try again in a few hours. Despite following troubleshooting steps, resetting my password, and reinstalling the app, I am still unable to access my account. I reached out to tech support but received unhelpful automated responses. The emails repeat the same information and try to redirect me to a paid tech support line. I urgently need access to my account to cancel and withdraw funds.

I discovered two unauthorized withdrawals totaling $[redacted].00 from my linked checking account on January 16th. Someone hacked into my Acorns account, activated the Spend account, transferred the money, bought a Lowe's gift card, and changed my email address. I called Acorns immediately and spoke with a customer representative who helped me correct my email on the account. I was contacted by another representative, sent an ACH Dispute Form, which I promptly completed and returned. Several days later, my account was frozen due to the incident. When I follow up for updates, I receive a response indicating they are working on it and thanking me for my patience.

On Sunday, March 1st, [redacted], I opened an Acorns account and connected it to my PayPal. When I tried to transfer $5.00 from PayPal to Acorns, I noticed two pending transactions of $5.00 each on my PayPal account. Despite trying to cancel one through the app and website unsuccessfully, both transactions went through today. This unexpected charge is distressing as the money comes from my aunt and I rely on it due to my inability to work and denied disability benefits in Indiana. I am seeking a refund for one or both transactions (PayPal transaction numbers 0PL60606KT396994J and 6PD69985F[redacted]2) and urge the company to address this issue promptly to avoid double-charging other customers. If this problem persists, I will have to close my Acorns account and escalate the matter to the Better Business Bureau. Thank you.

I closed my Acorns account on January 27, [redacted], and transferred the balance to my bank account. However, I noticed two unauthorized withdrawals on February 7, [redacted], and March 9, [redacted], totaling $11.00. I decided to reactivate my account today to retrieve the funds and close it again. I find it concerning that Acorns continued to withdraw money from my bank account after I closed the account, causing these unexpected deductions. I hope to have the $11.00 returned to my bank account promptly and to ensure that no further withdrawals occur after I close the Acorns account. Best, Silven G.

I've been a member for about 3-4 weeks, and I am dissatisfied with the app. Despite signing up for the weekly $5 deduction from my bank account, I cannot log in due to the app freezing on the loading screen. When trying to reset my password via email, the security question about my third-grade street address ("brandyridge") with my last four digits "[redacted]" is considered incorrect. I am unable to change my password or access my account. I request a refund or assistance in resolving this login issue. As a military member stationed in South Korea, please reach out to me at ([redacted])2[redacted] for further assistance.

On April 14th, I attempted to withdraw $[redacted] from my account to transfer to my PayPal account. However, the transaction did not go through as my monthly automatic deposit had not yet posted. Upon checking my account today, I discovered that Acorns mistakenly withdrew two $[redacted] amounts, causing my account to go into negative status. This was not my intention and has left me in a difficult financial situation. I urgently need this error rectified. I also initiated another $[redacted] withdrawal today and hope it will be processed correctly this time. I am seeking an explanation for this mix-up and am concerned about potential overdraft fees from Chase.

I discovered that someone from another country has used my bank card for unauthorized purchases. Fortunately, Shazam managed to detect and block most of the transactions. However, there is still a charge on my account for Domino's that I did not make. I am in urgent need of a replacement card as I am unable to access my funds after canceling the compromised card. I have already sent two emails to Acorns since this incident occurred three days ago. Despite numerous attempts to call, I have been met with closed offices and unavailability. This situation is extremely frustrating, especially when it's crucial to speak with a representative promptly.

I am attempting to withdraw my complete balance from Acorns. A while back, my fiancé and I set up an Acorns account linked to our former Chase bank account, which we have since closed in favor of a Huntington account. I am currently trying to transfer my Acorns balance to my Huntington account. Despite my attempts to connect the two accounts and waiting for the verification deposits for about a month, I have not yet received them in my Huntington account. When I navigate to my settings on Acorns and try to link my new bank account, I receive a message stating that my bank cannot be used for roundups. I am able to make round-up contributions without any issues, but I am encountering difficulties withdrawing funds from Acorns.

My Wells Fargo account is currently overdrawn by $[redacted] due to multiple $35 fees charged consecutively. I urgently need these fees reversed and I am considering closing my account. The customer service experience over the phone was also disappointing as I was put on hold for 30 minutes before my call was answered. However, once I explained the issue, the call went silent, and I was eventually disconnected. I am extremely frustrated with this situation and hope to have the charges refunded promptly.

I requested Acorns to issue a bank check for $[redacted]. After some initial complications, I received the check. When I tried to cash it at my usual institution, they couldn't verify the funds. I explained to Acorns that I don't have a local bank, but the representative kept asking about the purpose of the funds, which I found invasive. The issue is that I'm unable to cash the check since there is no one to speak to regarding this matter. I contacted Lincoln Bank as advised, but they too had no method to verify the funds. I urgently need assistance in resolving this predicament.