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Acorns Customer Service

Phone Number & Contact Info

Acorns's Best Phone Number

855-739-2859
Toll-free·Calls Customer Service·Most popular Acorns number
Q:

How do I talk to a live human at Acorns?

A:Press 0
Q:

Does Acorns offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Acorns phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Acorns phone system greets you: Thank you for calling ACORNS. We look forward to growing with you. For quality and training purposes, this call is being recorded. For questions related to a locked account, press 1. For questions related to managing your account, including logging in, investment information, press 2. For questions related to your Acorns checking account, your Acorns debit card, or linking your external accounts, press 3. For questions related to tax documents, press 4. For questions related to our referral bonus programs, press 5. If you have questions regarding your Go Henry MasterCard debit card or Go Henry account, press 6. For all other inquiries, press 0 or stay on the line for the next available agent.
Below are some clips we've found from Acorns's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Acorns. We look forward to growing with you. For quality and training purposes, this call is being recorded. For questions related to a locked account, press one. For questions related to managing please stay on the line for the next available advocate Or if you'd like to receive a callback, please press one now."
Excerpt from a call with Acorns
Thursday, January 11, 2024 8:15 PM

The first phone menu

"Thank you for calling Acorns. We look forward to growing with you. For quality and training purposes, this call is being recorded. For questions related to our referral bonus programs, press five. If you have questions regarding your GoHenry Mastercard debit card or go to GoHenry account, press six. For all other inquiries, press zero or stay on the line for the next available agent. The estimated wait time is five minutes. For answers to commonly asked questions, please visit our help site at support dot acorns dot com or get twenty four hour support from a live chat agent in the app or on our website.
For questions related to a locked account, press one.
For questions related to managing your account, including logging in and investment information, press two."
Excerpt from a call with Acorns
Thursday, June 20, 2024 6:12 PM

What are the hours and when should I call?

Acorns operates the call center for this 855-739-2859 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 229 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acorns phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acorns staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Acorns is Wednesday. The most busy day to call is Monday, which averages 214% more phone calls by comparison. Again, this is based on a sample of 229 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Acorns

In summation, the best day to call Acorns is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Acorns staffs the call center well on Wednesday.

Why Customers Call Acorns

If you have time to do a bit of reading before you call Acorns, we recommend you read over some of our problem-specific articles.

How Do I Recover Account Access to My Acorns Account?

Acorns users who need to recover their accounts must provide specific information to validate their ownership and may be asked to submit documents. Following specific instructions and steps can help users regain access quickly, but it can be a challenging process if certain details are forgotten or if an extra layer of security is not added. Technical errors or slow website response times can also hinder account recovery. Acorns' customer service department is available to assist users with problems.

Is my information secure on Acorns?

Yes, your information is secure on Acorns. We prioritize the safety and confidentiality of our users' data. We employ advanced encryption technologies, including bank-level security measures, to protect your personal and financial information. Our systems are constantly monitored and updated to ensure the highest level of security. Moreover, Acorns uses secure servers and follows industry best practices to safeguard your account. We also offer multi-factor authentication and secure login procedures to further protect your information. Rest assured that we are committed to maintaining the privacy and security of your data to provide you with a worry-free investing experience.

How Do I Unfreeze My Acorns Account?

Acorns users who find themselves locked out of their account can call customer support or visit the Acorns contact page to get help unlocking their account. Customer support can provide information regarding why the account has been frozen and give you instructions for unlocking the account. If you use the online contact form you can detail your issue and submit an email. Customer support will look up your account, find out why it's locked, and reply with the information needed to unlock the account.

Top Acorns customer service problems

Click the link above to get answers to just about any Acorns customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Acorns, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 15s , Jul 9, 2024 2:51 PM
Requesting account and routing numbers: "I need my account and routing numbers for my all my Acorn accounts."
- From a call lasting 3m 12s , Jun 26, 2024 9:52 PM
Inquiring about account balance: "And her balance."
- From a call lasting 2m 42s , Jun 25, 2024 4:50 PM
Concern about withdrawal delay: "I tried to do a withdrawal last Monday, but it hasn't arrived yet, unlike my friend who got hers on the same day."
- From a call lasting 15m 14s , Jun 23, 2024 1:30 AM
Assistance with account login: "Hi. I'm trying to log in to my Acorns account, and it keeps saying that my Social Security number is wrong."
- From a call lasting 25m 41s , Jun 21, 2024 8:06 PM
Account suspension inquiry: "I'm the out of his five referrals, I'm the only one, he needs to get his twelve hundred."
- From a call lasting 19m 54s , Jun 19, 2024 5:43 PM
Assistance with account access: "I've tried logging back in several times, and it keeps sending me a prompt saying that we're sorry about this, but for security reasons, we've locked you out of the account."
- From a call lasting 14m 58s , Jun 7, 2024 11:20 PM
Payment issue: "My account is in jeopardy because, I mean, you guys keep taking the money from all of it, which I tried to stop it."
- From a call lasting 5m 56s , May 30, 2024 6:47 PM
Account verification needed: "I'm just trying to rectify this account."
- From a call lasting 4m 47s , May 30, 2024 6:05 PM
Billing/payment issue: "I need to stop a payment going to Acorns, it's still taking money from my account."
- From a call lasting 4m 52s , May 30, 2024 5:56 PM

Conclusion and closing notes

This is Acorns's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acorns agent. This phone number is Acorns's best phone number because 16,614 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-739-2859 include Account Access, Can't Redeem Money, Can't Make a Payment, Trouble With the App, Cancel Account and other customer service issues. Rather than trying to call Acorns first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Acorns has 1 phone number. It's not always clear what is the best way to talk to Acorns representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Acorns. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acorns. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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