What Do I Do If I Can't Redeem My Money with Acorns?

In a nutshell: Acorns users who are having trouble redeeming funds from their account can follow several steps to resolve the issue. First, sign in to your account and click on the "Contact support" button in the footer. Then, click on the "Account Management and Login" link and type "Withdraw Money" in the chat text box. Wait for the search result and select the appropriate option to withdraw funds. Submit your request by providing your information and describing the issue. Finally, follow the instructions carefully to redeem your funds without any issues. Remember to provide a clear description of your issue to the chatbot for a comprehensive response. Acorns customer service can also provide assistance over the phone, but there may be a wait time.

Feb 6, 2024


Redeeming funds in an Acorns account is usually quick and easy, mainly using a valid payment method on the platform. However, some users experience a challenge getting their money despite having a linked credit card or bank account. Since Acorns requires users to add a valid payout source, you must ensure that you can make withdrawals. You also must have a verified account, which confirms your legitimacy as an Acorns investor and a registered user. Read further for several steps to resolve your redemption issue and also find out how you can reach out to a customer service representative.

Sign in to your Acorns account, scroll down to the footer, and click the green ‘Contact support’ button at the far-left side of the screen.

What Do I Do If I Can't Redeem My Money with Acorns? (Step 1)

Click the green ‘Need Help?’ button on the bottom-left side of the screen.

Scroll down until you see the ‘Account Management and Login’ link on the right-hand side. Click the black arrow to go to the next page.

What Do I Do If I Can't Redeem My Money with Acorns? (Step 2)

Type ‘Withdraw Money’ in the chat text box.

After you enter the search phrase, click the small paper airplane icon next to the text box to get a reply from the chatbot.

What Do I Do If I Can't Redeem My Money with Acorns? (Step 3)

Wait patiently for the search result.

Click the ‘I want to withdraw funds from an Acorn account’ option and you should see several results on the next page.

What Do I Do If I Can't Redeem My Money with Acorns? (Step 4)

Submit your request.

You should see a drop-down list under the ‘Submit a ticket’ title on the next page. Click ‘Log in help’, enter your information, describe your issue in the text box, and submit your request.

What Do I Do If I Can't Redeem My Money with Acorns? (Step 5)

Read the steps carefully.

Follow the instructions in chronological order to redeem your funds without issues. Also, keep the chatbot open to avoid restarting a new chat session.

What Do I Do If I Can't Redeem My Money with Acorns? (Step 6)

Remember that Acorns requires you to describe your issue, which will make it easy for the chatbot to return a comprehensive response. Therefore, it would be best if you think clearly about what to type whether in the form of a phrase or question. If the chatbot fails to find an answer according to your entry, it may return an error.

Following the necessary steps to redeem funds on Acorn can help investors get their payouts with advanced help. However, some users may find the method confusing, especially if they forget specific login credentials such as their usernames and passwords or fail to add another security method to protect their accounts. Other factors such as technical errors or slow website response times can also be problematic when attempting to regain account access.


The Acorns customer service department assists investors in finding solutions for technical issues they experience while using the app or surfing the website. You can speak with a representative via phone about your situation. However, you may have to wait for assistance due to mass inquiries Acorn receives daily during business hours and also a three-minute waiting period.

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What Do I Do If I Can't Redeem My Money with Acorns?

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