How Do I Recover Account Access to My Acorns Account?

In a nutshell: Acorns users who need to recover their accounts must provide specific information to validate their ownership and may be asked to submit documents. Following specific instructions and steps can help users regain access quickly, but it can be a challenging process if certain details are forgotten or if an extra layer of security is not added. Technical errors or slow website response times can also hinder account recovery. Acorns' customer service department is available to assist users with problems.

Jeff Whelpley is the editor / author responsible for this content.
Jan 2, 2024

Introduction

Account recovery is a crucial process some Acorns users initiate to regain access to their information. Whether you’ve lost access due to a data breach or you have a weak password, you must provide specific information to validate your account ownership. Also, Acorn requires you to use the same details you entered when creating your account.

Acorns may ask you to submit documents such as a photo ID, passport or any other government documentation that confirms your legitimacy as an investor on the platform. Read on for instructions and steps to regain access to your Acorns dashboard.

What You'll Need

Following specific instructions and steps to recover your account can help users regain access quickly. However, some users may find the process challenging, especially if they forget specific details such as their passwords or fail to add an extra layer of security to protect their accounts. Other factors, such as technical errors or slow website response times, can also be problematic when attempting to regain account access.

Sign in to your Acorns account, scroll down to the footer, and click the green ‘Contact support’ button at the far-left side of the screen.

How Do I Recover Account Access to My Acorns Account? (Step 1)

Get information about account access.

Scroll down until you see the ‘Account Management and Login’ link on the right-hand side of the screen. Click the black arrow to go to the next page.

How Do I Recover Account Access to My Acorns Account? (Step 2)

Get login help.

Scroll down to the ‘Account Management and Login’ section and click on the ‘Why am I unable to log in to my Acorns account?’ link.

How Do I Recover Account Access to My Acorns Account? (Step 3)

Contact the support team.

Ensure you read all the details before initiating contact. Click the ‘support team’ link under the ‘Additional Verification Required’ subtitle.

How Do I Recover Account Access to My Acorns Account? (Step 4)

Submit your request.

You should see a drop-down list under the ‘Submit a ticket’ title on the next page. Fill in all your information to validate yourself as an account holder or investor. Click ‘Login help,’ enter your information, describe your issue in the text box and submit your request.

How Do I Recover Account Access to My Acorns Account? (Step 5)

Remember that Acorns requires you to fill in each text field on the online form before submitting your inquiry. Therefore, you can only complete your ticket submission after you enter all of your vital information in addition to your message. You may see an error message if you type details that are unrecognizable or aren’t on file. Also, Acorns may lock your account if you make too many attempts in a short period, or you may receive a warning email about a possible suspension if you fail to enter the correct information.

Conclusion

Following the necessary steps to recover your account can help users regain access quickly. However, some users may find the process challenging, especially if they forget specific details such as their passwords or fail to add an extra layer of security to protect their accounts. Other factors, such as technical errors or slow website response times, can also be problematic when attempting to regain account access.

Acorns' customer service department helps users find solutions for problems they experience on the website. You can speak with a representative via phone about your situation.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Recover Account Access to My Acorns Account?

Why does GetHuman Write How-to Guides for Acorns Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Acorns in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover Account Access to My Acorns Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Acorns

Asked 5 years ago
Updated a year ago
Viewed 3,954,601 times
Acorns
Recover acorns account
reset acorns password
acorns account access
acorns account reset
Account Access
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!