Acorns Customer Service Issues

Hello, my name is Chase Corter. I recently downloaded the Acorns app and set up my bank account to pull $[redacted] out monthly. However, this month I linked the account and didn’t want the money pulled out until next month. I checked my bank account, and I’m now -$[redacted].04. I don’t get paid until another two weeks, so I need you to return that withdrawal now. I called Chase Bank, and they advised me to contact you and have you cancel the payment because it’s still pending. If it’s not returned, I will be in contact with my lawyer. Reach me at +[redacted]1 or email me at [redacted] I can't remember my email password, but I can log into the Acorns account. My money needs to be returned today or I'm contacting my lawyer.

I closed my Acorns account 2 months ago and requested a refund of my invested money. I also stopped the $5.00 monthly deductions from my bank account. Despite requesting a refund 12 times and providing screenshots of each request, money was deducted from my account yesterday, causing an overdraft fee of $35.00. I am planning to contact my attorney and will share this experience on my Facebook account to inform others about the company's practices. Thank you, Raymond Silvers.

I would like to withdraw $1,[redacted] and ensure it is deposited into my Conway National Bank account. I attempted to contact customer service but was informed that phone service is unavailable. For any urgent responses, I can be reached at [redacted]. If necessary, I will reach out to SC consumer affairs and the SC Attorney General's office. I just need confirmation that the $1,[redacted] withdrawal will be transferred to my Conway National Bank checking account. My email is [redacted]

I recently received an email from Acorns on 8/29 around 11 am Eastern Time informing me about a transfer they were going to make into my investment portfolio but had to cancel it due to the risk of overdraft. Despite the cancellation, Acorns still transferred $21, causing my bank account to be overdrawn and incurring a $36 fee. I anticipate a refund of the $21 and the $36 overdraft fee due to this error. This experience has left me dissatisfied with Acorns' service. Even though I have been managing my finances well, I decided to test Acorns by putting aside a small amount of money, only to face inconsistencies in their actions. If a company promises to prevent overdrafts, the expectation is not to be overdrawn, which unfortunately happened in this case, making me hesitant to continue using their service.

I encountered trouble using Acorns' round-ups feature after switching banks. Initially, moving from my original bank to a credit union posed issues with updating my round-ups to the new institution. Even after transitioning to a local bank, I faced similar hurdles and left it untouched temporarily. Despite not closing the credit union account, Acorns started deducting round-ups from it, leading to overdraft fees. The bank was uncooperative, insisting Acorns handle the reimbursement as it was their mistake. Frustrated, I closed the account, only to receive an email stating further pending deductions, incurring additional fees. We ceased using the account, questioning the unexpected round-up deductions. We are seeking a prompt refund for the NSF charges incurred.

I am experiencing difficulty accessing my account on Acorns. I initially contacted them via email 5 days ago regarding this issue, but I have not received any response or confirmation of my query. I followed up with a second email 2 days ago, but unfortunately, there has been no reply to either of my emails. Today, I sent a third email seeking assistance, now 5 days after my initial contact. While I understand it is the weekend, I am surprised by the lack of communication from an investment company. I am feeling unsettled by the lack of responsiveness. It would be reassuring to receive an email or phone call from Acorns to help resolve my login problem. I suggest that Acorns update their email system to include an auto-reply acknowledging receipt of emails and providing a contact number for customers to speak with a representative.

I noticed a deduction from my account on September 28th. Despite thinking I had cancelled my account with your company, money was taken. I did not complete all the steps on the Acorns page and assumed the cancellation was successful. How can I get a refund, close my account, and ensure no further charges are made? I do not wish to stay invested with your company and need my details removed. Please expedite this process. Contact me at [redacted] or via email. My name is Taketa Denmark. I cannot recall the email or password associated with my account request.

I had an Acorns account a couple of years ago but recently tried to log in and encountered an issue. I used my old email address "[redacted]" for my account and now want to switch it to "[redacted]". However, I couldn't register a new account with the updated email since my social security number was linked to the previous one. When attempting to reset my password for the old email, I was prompted with a security question I can't remember the answer to: "Childhood hero?" Unfortunately, this is preventing me from accessing my account and using it again. Any suggestions on how I can reset my password without this information?

I believe my account has been compromised. Several weeks ago, I received suspicious login emails from different states, prompting me to report and block my account. After reaching out to Acorns, my account was reactivated. Recently, I got an email stating my funding source was blocked due to unverified bank details. Oddly, my linked bank had changed to one I don't recognize, requiring verification. Although I tried to switch it back, I must first verify the current unknown bank. Despite my efforts to contact Acorns by phone, I have had no luck. My primary goal now is to secure my funds and close my account. Your assistance in this matter would be greatly appreciated. Thanks.

Hello, my name is Stanley A. Akon attempted to withdraw funds from my bank account without having enough money. I am unsure if Akon is a bank, and if it is, I may inadvertently have an account there now. Despite not visiting a branch in quite a while, I don't mind having an account with Akon. I'd like my direct deposit to still go to my current bank, where I have been banking for years. After watching some YouTube videos about Akon, I found the idea of "When I spend money I save money" intriguing. I am interested in trying this out and look forward to your response. Kindly contact me at [redacted] or via email at [redacted]. Thank you.

My account was initially not approved. It stated they needed more information for verification. I saw the email requesting my picture ID, a lease, or current utility bill, and decided not to proceed. Two weeks later, I woke up to a notification from Chime that Acorns had deducted $7.86 from my account. Confused, I checked my spam folder and found emails from Acorns. I realized they had activated roundups and charged me without finalizing my account. They even charged me nearly 2 weeks' worth of roundups at once, including whole dollar amounts. I have no investments and less than $1.00 in my bank account. As a widowed mother of 5 children, including a special needs baby, who has a doctor's appointment today, I am in desperate need of help. I want my money back and this unauthorized account closed immediately.

I've encountered numerous issues with the Acorns Investing System, leading to unexpected costs instead of savings. The process of deducting roundups from my bank account backfired, causing overdrafts and fees. I faced difficulties changing settings or withdrawing funds through the app or desktop site. Despite facing two months of mismanagement, my attempts to close the account proved futile. This caused severe financial strain, affecting my credit and ability to meet essential expenses. After struggling to stop the roundups and investments, I faced technical glitches while trying to withdraw funds. The inability to close the account led to further frustration. I am now seeking resolution for the damages, fees, and stress caused by this ordeal. For a prompt resolution, I request the account closure and immediate transfer of my remaining balance to my Chase account. Thank you.

A few months ago, I experienced fraudulent activity in my checking account, which is linked to my Acorns roundups account. Because of this, I had to get a new debit card and change my password on the banking application. Now, my new card is linked to the same bank account, but the app is not accepting the updated information. I need help updating my details in the app as it still prompts me to use my old password, which I no longer remember. I have all the necessary information to update, but the app is not allowing me to do so. I would appreciate it if someone could assist me in resolving this issue promptly. Thank you for your help.

I downloaded Acorn on the 8th of April because my friend recommended it as a good way to save money. Upon entering my credit card details, I accidentally misspelled my name by adding a "w" instead of an "e." When prompted how much to invest, I misunderstood, thinking it referred to how much spare change would be saved monthly. I selected $[redacted], leading to an email requesting bank verification and an ID photo. Feeling uneasy, I removed the app. The following day, I was shocked to find Acorn had withdrawn $[redacted] from my account without permission, resulting in a -$90 balance. Kindly refund the unauthorized amount. I am now in debt due to this unexpected deduction. I have contacted support via email and left a comment in the app store.

I am experiencing issues linking my bank account to Acorns. I have tried entering my username and password for my online banking with Gesa Credit Union, but I keep receiving an error message. I'm unsure if the account needs verification or if third-party access is blocked. I also recently ordered an Acorns debit card and would like to know when I can expect its delivery. As my wife is the primary earner due to my disability pending a claim, I would like to link her pay card from ADP to my Acorns account for investing. However, due to the ongoing difficulties with linking my bank account, I am hesitant. I am considering transferring funds from Robinhood to Acorns after an earnings call on Thursday. Despite successfully linking my bank account to Robinhood, the issue persists with Acorns. It's worth mentioning that the bank account I am trying to link is a savings account, not a checking account. Thank you for your understanding as I navigate through these challenges.

I've been trying to access my Acorns account without success. After reaching out to Acorns' support page over a week ago, I have not received any assistance. When I try to log in from my cellphone, I get an error saying the device is locked for security reasons. This happens even when I use different devices and change my password. The phone support line I tried to call is not available and instructs me to visit the help page or email them. I'm unsure of what steps to take next regarding my login issue.

I am feeling extremely frustrated. I lost my old iPhone which had my Acorns account on it. Each week, $5 is withdrawn from my account, along with roundups. I thought getting a new iPhone would solve this issue, but I can't access my account. Every time I try, I receive an error saying my Social Security Number is linked to another account. I have a significant amount of money in my Acorns account, and not being able to control it is worrying me. I want to view my account, withdraw my funds, and close my account at this point.

Hello, I am Kellie Hall. I am experiencing difficulties accessing my Acorns account as it is linked to an old email address, [redacted], which I had to close due to security concerns. As a result, I am unable to log into the app. Moreover, my account may also be associated with my previous phone number, [redacted], which is no longer in use as I have changed numbers. I am looking to withdraw any savings I may have and permanently close my Acorns account. I bank with Nab and noticed a $2.50 transaction labeled as a role reversal debit/credit on October 2, [redacted], with reference cf49e810d3b5648efa. Feel free to reach out to me at [redacted] Your assistance in resolving these matters and closing my Acorns account would be greatly appreciated. Thank you for your attention. K. Hall

My partner and I made a one-time deposit to Acorns in May or June. My deposit was successful, but theirs wasn't because their account was not verified. Lately, there have been unauthorized withdrawals from their account. After contacting customer service, the representative mentioned that they would assist us after verifying the account. Unfortunately, the two small verification transactions have caused further issues due to insufficient funds. It's crucial that we speak to a representative promptly.

On September 24, I emailed regarding an issue where I was alerted about a low balance, but three withdrawals were still made resulting in three $37 overdraft charges. Then, despite turning off the transfer option, two withdrawals were made recently along with two $37 overdraft fees. The phone number provided is not working, and my emails are going unanswered. I am urgently seeking assistance to address these unauthorized transactions and overdraft fees totaling $[redacted]. Can someone please reach out to me promptly to resolve this matter?