AT&T Wireless Customer Service Issues

My name is Minglu Li. I visited an AT&T retail store two months ago to inquire about any promotions on cell phones or services. I left my phone number with the sales representative, who later texted me various offers. One offer was to switch to AT&T for $50 monthly for 5 lines for 6 months. Thinking it was a great deal, I confirmed with the salesperson and proceeded to transfer 5 lines from T-Mobile to AT&T at the store located at [redacted] W Valley Blvd, Unit [redacted], San Gabriel, CA [redacted]. However, upon receiving my bills, the charges were much higher than promised, exceeding $[redacted] for the first bill and over $[redacted] for the second. When I questioned this discrepancy, I was informed about rebates that were not communicated earlier. Feeling deceived, I am disappointed with the situation and seek a resolution from AT&T. Thank you.

My mobile phone has been locked since September 18th, and I am unable to make or receive calls. I reported it lost to AT&T and Asirum (my insurance company) on September 10. Asirum offered me a new phone, which I accepted. However, I found my phone on September 11 and informed AT&T and Asirum to cancel the new device. Asirum instructed me to return the new phone to FedEx without opening the box, which I did on September 12. Despite numerous phone calls and submitting claims to Asirum regarding my locked phone, they advised me to contact AT&T, as they cannot unlock phones. I have contacted AT&T multiple times, and they only unlocked my phone temporarily. After speaking with them, they mentioned sending an administrative report to unlock my phone soon. I urgently need my phone as I am currently out of the country for 18 days. Please assist me in permanently unlocking my phone, as I rely on it.

I received a new phone and sim card from ATT due to the 3G problem. I hadn't transferred everything to the new phone yet. Due to a pending child custody issue, setting up the new phone wasn't my top priority. Now, I've been without phone service for 2 days. I discovered my phone wasn't making calls last night. My home internet is poor, and my wireless is suspended until I activate the new phone. As I tried to activate the new sim, I encountered an issue with the ICCID. When I reset my password on the ATT app, I didn't receive the verification code on my phone. Attempts to resolve the problem with the virtual assistant and a live representative in the chat were unsuccessful. I'm frustrated and upset about not being able to communicate effectively, especially due to my rural location. I must make sure to pick up my son while dealing with this. It's a very distressing situation for me today, adding to the other challenges I've faced recently.

I have been a customer of AT&T for many years (Account: [redacted]), but I am contemplating changing service providers due to recent reports linking AT&T with One America News. I consider OAN to be a propaganda outlet promoting misinformation and divisive content, which I find concerning. Before considering alternatives, I wanted to clarify AT&T's association with OAN. As an advocate for accurate and unbiased reporting, I feel compelled to voice my concerns. I will verify the information independently, but I felt it was important to address this directly with you. Thank you for your attention to this matter. Sincerely, Mitch D.

Hello, I purchased a prepaid number with the phone number [redacted], and I have been experiencing significant issues with it. I constantly receive calls from unfamiliar numbers, receive numerous 'spam risk' calls daily, and have been receiving unwanted messages containing links to inappropriate content, as shown in the screenshot attached below. Please review when this number was last deactivated. I believe there should be a considerable period of time before reissuing a number to ensure the previous user's information is no longer associated with it. I attempted to use this number for a secondary TikTok account, only to discover that it was already linked to someone else's TikTok account, as indicated in the screenshot below. Regrettably, I have linked this number to my banking and various online accounts, so changing the number would be inconvenient. However, the current situation is untenable. I would appreciate any guidance on how to address this matter promptly. Thank you.

I recently got my SIM card to transfer my number from US Cellular to AT&T. After going through the activation steps, I'm still seeing a message saying my number/account is suspended or inactive. When trying to set up a My AT&T account, I can't proceed as my number isn't recognized in the system. I'm eager to start using my phone and number with AT&T. I would appreciate an update on the progress of porting my number from my old carrier. Thank you.

I have a business account and contacted customer service on October 12, [redacted], to trade in my two phones for an iPhone 13. The sales representative I spoke to suggested I could trade in both phones without needing to pay anything besides taxes, and offered me an iPhone 13 Pro instead. The phones I traded in were XS models with 64GB. Initially, I wanted the iPhone 13, but the agent recommended the 13 Pro as a better option at no extra cost, only the taxes. The agent also mentioned waiving the upgrade fees and expediting the shipping for both phones. However, both my new phones are on backorder, and only one arrived without a return box for the old device. When I visited an AT&T store to handle the return, I was informed that the information given by the agent was incorrect, and I only qualify for an $[redacted] trade-in value, requiring me to pay the price difference between the iPhone 13 and 13 Pro. This situation has caused me a lot of frustration, especially when subsequent customer service representatives provided conflicting information. The lack of consistency within the company's employees is causing me to consider switching carriers. I need to speak with someone who can provide clear and accurate information regarding my case and the trade-in process.

I have been on hold with AT&T for over an hour trying to activate a prepaid phone with a prepaid 1-month card. The phone requires me to connect to WiFi or use another phone to provide personal information. It's frustrating that the instructions on the card are not working, like dialing [redacted] with the pin number. AT&T should have toll-free support or a webpage for assistance. Trying to remain anonymous, this experience has been completely unsatisfactory. This interaction has reminded me why I avoided AT&T since [redacted] when they mixed up my long-distance service. I plan to return the phone and card to Target for a full cash refund.

A year ago, I attempted to switch to ATT internet for a lower price compared to Comcast, but due to ongoing construction next door, they couldn't install the service. I had to opt for Comcast instead. Recently, the construction finished, allowing me to finally set up ATT internet. After signing up online, the technician only buried the line and connected my internet yesterday, on 10/31/[redacted]. Despite being told by ATT customer service to contact them once the service began to receive the $60/month promotion, I am now being informed that because I had a previous account, I am not eligible for this offer. I am seeking a resolution to rectify this issue.

Hello, I recently became a new AT&T Wireless customer through an inquiry made while discussing my DirecTV service. My wireless account was established on 10/13, and we transferred over three numbers. One of the transferred numbers, [redacted], is associated with an iPhone 13. I was informed by the agent that I would receive shipping materials to return my [redacted] iPhone SE for the promotional pricing on the iPhone 13. However, I have yet to receive these materials, and the paperwork included in the phone box indicates a 30-day deadline for the trade-in. I would appreciate guidance on how to obtain the necessary shipping materials promptly. Additionally, there is another line on my account showing as an iPhone 6s, which is accurate. Despite providing the IMEI number to the representative and receiving a SIM card, this line has encountered several issues, preventing its use. I would be grateful for assistance in resolving these matters. Thank you.

I was on the phone with Kniel who cold-called me and has been silent on the line, making me think I'm on hold. I expect compensation owed to me and request my bill cycle to be changed to the 24th of every month. I am considering canceling services and seeking legal advice on the poor customer care and misleading information. Please connect me with a competent representative as I am prepared to take legal action.

I have a pending payment of $[redacted].90 dated 11/8/21. However, on your side, you do not show any record of this payment. I utilized the [redacted] automatic billing system, but my phone got disconnected before I could receive the confirmation number. Despite checking my balance, it still reflects a due amount of $[redacted].90. I have spoken to multiple agents regarding this issue. On 11/12/21, I contacted my bank about the pending transaction, and they indicated that it is on your end to collect the payment, and it should have been withdrawn on the 12th according to their records. I recently informed an agent of this information, but was transferred to a dead line. I am no longer willing to wait. I can provide a screenshot or recording of my pending payment details: ATT*BILL PAYMEN [redacted].90 Authorized on 11/08/[redacted] I made the payment through your system, and I expect you to locate my money as I will not make an additional payment.

Getting in touch with someone at AT&T has been frustrating. The phone number listed as the Corporate Office, [redacted], doesn't work. I recently discovered that an account with AT&T was sent to collections without my knowledge. When I visited the office to address this, I was mistreated and made to feel unwelcome. The woman there was rude and seemed to discriminate against me. Due to this unpleasant experience, I have decided not to continue with AT&T services. I am contacting my attorney about this issue.

There are two exposed AT&T fiber optic cables in the [redacted] block of Permento Avenue in Jacksonville, FL [redacted]. These cables serve JEA and possibly other customers, and are at risk of being damaged due to a broken flexible conduit. The exposed cables are located about 20 feet south of the east entrance gate for Eagles View Academy on the west side of the right of way. It is crucial to secure these cables promptly to prevent damage during the right of way mowing. The fiber optic cable likely carries all the control and instrumentation for JEA. Please address this issue promptly to avoid service interruptions for customers of both AT&T and JEA.

I recently relocated to Bluffton and reached out for service since I have been a loyal wireless customer for years. I encountered two issues: firstly, when attempting to cancel my landline at the AT&T office, they were unable to locate my account despite providing them with my number, which is [redacted]. Secondly, due to AT&T not offering service in my new location, I was connected to Vissat for internet, a service primarily for military use. The internet speed has been unsatisfactory, taking notably long to download even a simple article. As I prepare to move again, this time to Simpsonville, I would like to switch back to AT&T internet service instead of the current provider. However, I was shocked to discover a $[redacted] fee to disconnect the Vissat service. I am a senior who struggles with technology and would appreciate your assistance in resolving these issues promptly. Thank you for your attention to this matter. Warm regards, Nanci Suro

I have been an AT&T customer for many years but recently decided to purchase a Jitterbug phone as my first cell phone at the age of 79. I've been trying to transfer my phone number to the new device, but I'm facing difficulties because I'm unable to receive the 6-digit activation code needed via text. I've been struggling to resolve this for weeks now through various means. I kindly request AT&T to send the activation number to the Lively activation center at [redacted] to help me complete this process smoothly. Thank you for your assistance.

I had a frustrating experience with AT&T where I was convinced to sign up for services I didn't want and ended up with higher bills than expected due to constant plan changes. Despite being assured of a specific budget limit, my bills were consistently incorrect, leading to financial strain. I reluctantly agreed to purchase an additional phone and line to resolve the issue but encountered further complications. After canceling the order for a phone that was never delivered, I've been waiting for a refund of $[redacted] since October. The inconsistent information provided by various AT&T representatives during hours-long calls has only added to my frustration. I was given conflicting timelines for the refund process, ranging from a few days to multiple billing cycles, which has left me feeling misled and dissatisfied with the service.

Unfortunately, my phone broke before I could return it for a replacement. The situation worsened when my vehicle, with the phone inside, was stolen. I had enabled the 2-step Google lock, preventing me from retrieving any information or contacts. I retrieved a mail stating I owe $[redacted].53. Additionally, due to issues with a second line on my account, resulting in potential credit damage, I removed it. I ask for a replacement phone, removal of unreasonable charges from my account, clearing of my bill, and renewal of the lost month's service. It seems there was an unauthorized authorization leading to these problems despite being informed it couldn't occur.

I encountered issues while trying to pay my AT&T wireless bill online. The payment page seemed suspicious and repeatedly asked for personal information. Upon checking my profile, I discovered my account was listed under my Xfinity landline number instead of my wireless number, and my secondary number was incorrect. I attempted to contact customer support via phone and chat with no success. Normally, I could access different options on how to resolve issues, but that function is now unavailable on both my PC and mobile device. Despite waiting a few days, the problem persists. Even when I receive a verification code from GEThuman, inputting it leads to an error message stating it's incorrect, leaving me unable to communicate further.

Hello, I need assistance with filing a claim for my broken phone. I visited the AT&T store to access my account but encountered difficulty due to a broken screen preventing me from receiving the verification code. A helpful employee allowed me to use their phone to receive the code and access my account. When I attempted to file a claim with Asurion, I noticed a discrepancy in the phone's color and description - it now matches the employee's phone instead of mine. Although my SIM card is back in my broken phone and it is functioning, Asurion has not updated the information. This worries me as it may cause issues when claiming a replacement for my bronze Note20 Ultra, which is now listed as black. My phone number is [redacted]. Thank you for your help.