AT&T Wireless Customer Service Issues

This is my 4th or 5th attempt following up on this matter. Despite previous assurances from a considerate agent at Sequium Asset Solutions that the account in question would be cleared, I am still receiving credit threats and calls from them. This is extremely frustrating. I had plans to apply for loans and credit cards this month, but now everything has to be postponed until this issue is resolved. I addressed this problem promptly and had hoped Sequium would have been removed from my credit reports by now. However, it appears they have intensified their efforts, causing me to doubt if any action has been taken on your end. I just want to confirm if the matter has been addressed, as numerous representatives have made promises to resolve it before. I even paid a long-overdue bill as a gesture of goodwill in this process. I need verification that this has been rectified this month and would appreciate it if you could provide written confirmation so I can update the credit bureaus accordingly. The delay is affecting my plans to move, buy a car, apply for loans, and secure credit cards. I was denied due to the impact this issue had on my credit. I am deeply frustrated by this situation and seek reassurance that the previous agent I spoke to handled the matter appropriately. Kindly email me the confirmation. Thank you.

I encountered issues with your website while attempting to pay my monthly bill. The site directed me to download the "ZenKey app" on my iPhone, which I did. After following the steps and making the payment through the app linked to my AT&T account, I received an email the next day stating my account was overdue. Contacting customer service, I was advised to use the AT&T app for payment, but that was also not functioning. As a long-time loyal AT&T customer, I find these technical difficulties unacceptable and hope my feedback helps improve your online services. Please ensure that I am not charged extra fees due to this error. I may need to explore other service providers if these issues persist. Thank you.

I am having trouble closing my AT&t account as I forgot my pin number. I wasn't allowed to resolve the issue in-store, and I lost my phone, prompting the decision to close the account. I'm concerned someone might be using my phone for calls. AT&T's inefficiency is frustrating as they won't facilitate the account closure. I tried online but couldn't find any information on how to obtain a new pin and close the account. I'm puzzled by this situation with AT&T.

Hello, I hope you are doing well. I received a notice about my overdue bill with account number [redacted]38, and I was surprised to see that it's over $1,[redacted]. I believe there might be an error. Can you please connect me with a customer care representative? I have some concerns and questions that I need to address regarding my bill. Thank you for your assistance.

The AT&T service in our area is currently undergoing upgrades. We experienced an outage in phone, internet, and TV service on Thursday, June 10. When reaching out to AT&T, we encountered communication difficulties with representatives. After speaking with multiple agents, a helpful staff member assisted us in identifying the need for a new modem, which was delivered today. Surprisingly, our service was restored this morning, June 12, before the new modem arrived, though our Smart TV functionality remains limited. I suggest that AT&T proactively inform existing customers about potential service disruptions during upgrades and provide clear instructions on the steps to take. Communication barriers like language comprehension can be addressed by ensuring access to representatives fluent in American English for elderly and hearing-impaired individuals. Regarding the modem situation, it appears that you have the option to either install the new modem and return the old one or retain the old one and return the new modem. This decision seems to be at your discretion.

I keep getting spam text messages on my iPhone from email addresses ending in @gmail, mostly containing explicit content. I receive hundreds of these messages per week, and it's very frustrating. According to the AT&T forum, the best solution is for AT&T tech support to block email texts. They should refer to "Article [redacted]" for guidance on how to stop all texts generated from emails. Al from AT&T helped me by navigating through the settings. He suggested clicking on "Torch", then "Mind", and locating "E-Mail Gateway". Within that setting, there are three options to turn off. The first two block emails in SMS and MMS. Al helped me select both options to stop these spam messages.

In [redacted], I bought a tablet as a gift with the understanding that monthly installments would be included in my phone bill for a year. However, upon checking after the supposed final payment, I discovered an unauthorized $13.32 monthly line charge that was never disclosed to me. Despite several attempts to address this with customer service, I was only informed later by a supervisor that this charge was for the tablet, which I was never made aware of when making the purchase. Even though the tablet has not been used in years and was intended for someone not associated with my account, AT&T continued to bill me monthly for this inactive device. After expressing my concerns, I was transferred to another representative without a resolution. As a loyal AT&T customer for six years with a good payment record, I feel let down and foolish for not scrutinizing my bill sooner. I am requesting the immediate cancellation of the undisclosed line charge that has been applied for six years without my knowledge.

I am experiencing difficulties with my S21 Ultra linked to line [redacted]. The phone has been malfunctioning since we acquired it. We were relying on software updates to address the issues, but unfortunately, they have not resolved the problems. The main concerns seem to involve wifi connections and speed. While other devices on the same wireless network are functioning well, this particular device consistently experiences the following issues: 1) Random disconnection from networks with no available wireless options displayed 2) Excessively slow connection speeds causing webpages to load very slowly In comparison, other devices achieve speeds ranging from 70-[redacted] mbps, while the S21 Ultra only reaches 6-15 mbps. Despite numerous software updates and reboots, the problems persist. What steps should be taken next to address these ongoing issues?

I had an agreement with a representative to test an AT&T phone against our current provider. If it worked well, we'd switch providers. They promised return labels in the package, but they weren't there. Before the phone arrived, I checked with a friend who had AT&T, and the signal was not as strong as our current provider. Years ago, AT&T failed us, leading to a billing issue and credit report problem. I compared signal with my friend's phone and found it lacking. I never used the service yet see a bill. I need return labels to send everything back, ensure receipt, and avoid wrongful charges. Thank you for your help. Respectfully, MSG (Ret) Ted L Bookless, U.S. Army, Special Forces.

I am experiencing issues with my AT&T account on my iPhone. I can receive texts from people and companies, but I am not receiving texts specifically from my school. I have contacted my school, and they directed me to speak with the outsourced company that handles the text messages. According to their technician, I am opted in to receive texts on the school's end and their end, but AT&T has me opted out from receiving texts. The technician provided me with four short code numbers to share with AT&T for them to check. I have not received a text from the school that was sent about 3 hours ago. I also had a live chat with a woman named Kiana and explained the situation, but the chat got disconnected. I appreciate any assistance you can provide in resolving this issue. Thank you.

I am currently working from home, running my freelance business, attending virtual classes, and using my video game console for entertainment. Along with me, there are four computers, an Xbox Series S, and three TVs in the household, all connected to the same wireless internet. On the slowest days, I only get a couple of hundred kilobytes per second, while on the best days, it goes up to 10 megabytes per second. However, while playing games, the movies buffer constantly, web searches are slow, and it's challenging to follow virtual class lessons as the videos keep pausing. I am aware of the Emergency Broadband Benefits program and would like to capitalize on it to upgrade my internet speed. I need the credit for every dollar towards my bill to switch from the basic plan to a much faster one. Thank you in advance.

I have a Motorola Moto G through a program with Consumer Cellular at my former apartment. Despite blocking group text messages, new ones keep coming through. Lately, new numbers are sending messages. I am frustrated with the lack of support from Consumer Cellular. I wish AT&T allowed blocking of area codes or had better spam number blocking, especially for messages promoting inappropriate services. I am unsure how long it will take to receive a reply or to have this issue resolved.

I signed up for ATT service on July 30. However, despite living at 14 Sunset Overlook for almost 20 years where both FedEx and UPS deliver, the representative wouldn't send the sim card there. I had to provide my Post Office's address for delivery. Unfortunately, the sim card was returned to ATT as I don't receive mail at home. All local residents, including me, must pick up mail at the PO, so it must be addressed to my PO Box [redacted] in Angel Fire. How can I receive the sim card and activate my ATT service when you won't deliver to PO boxes and refuse to send it to my home address? Gene Q. at 14 Sunset Overlook, PO Box [redacted], Angel Fire, NM [redacted].

I signed up for ATT service on July **, and my card was charged $*.** on the same day. I attempted to receive the sim card at my residence, ** Sunset Overlook, Angel Fire, NM *****. However, the representative declined to send it directly to this address even though FedEx and UPS deliver here and I have been a resident for nearly ** years. Despite this, the card was sent to my Post Office box address. As mail is not delivered to my home, it resulted in the sim card being returned to ATT. All local residents, including myself, collect mail from the PO and must have items addressed to the PO Box ****, Angel Fire, NM *****. I am in need of assistance on how to obtain the sim card and activate ATT service, given the restrictions on delivering to PO boxes and my house address. Best regards, Gene Q., ** Sunset Overlook, PO Box ****, Angel Fire, NM *****. Request: Please have ATT acknowledge my residence address (see above) and resend the card accordingly, or issue a public statement explaining the address issue while refunding my payment.

I placed an order for ATT service on July **. My payment of $*.** was processed on the same day. I requested the sim card to be delivered to my residence at ** Sunset Overlook, Angel Fire, NM *****. Unfortunately, the representative insisted on sending it to my Post Office box instead, causing the sim card to be returned to ATT. I have lived at this address for nearly ** years, and both FedEx and UPS successfully deliver here. As mail is not delivered directly to my house, it is essential that items are addressed to my PO Box ****, Angel Fire, NM *****. I would appreciate it if ATT could either resend the sim card to my recognized address provided above or issue a public apology, clarify why my address is considered invalid, and refund the charged amount. Thank you, Gene Q.

I recently had a frustrating experience with AT&T. I was trying to port my number back from Spectrum and ended up with a different number after getting a new SIM card. I was charged twice, totaling $51.50, for activating the wrong number and then the correct one. Days later, my phone was turned off because the number was never actually ported. When I visited an AT&T store on August 9th for help, an employee was very rude and unhelpful, claiming to know what was happening with my situation when he didn't. It was disheartening to see how poorly their customer service handled the issue, passing me around without providing a solution. This experience with AT&T has been extremely disappointing and needs to be addressed promptly.

Two months ago, I requested a discount as a loyal customer of 10 years. The manager initially offered a $25 discount, but upon reviewing my account, she mentioned lowering the cost due to our minimal usage. We are still receiving a $25 past due notice, which was supposed to be a one-time discount. She assured me that our bill would not exceed $62 per month. I kindly request the immediate removal of the $25 from my statement as promised. Kindly review the notes from two months ago. If necessary, I am willing to consider other options. I was interested in the new flip phones from your company. I appreciate your prompt attention to this matter. Thank you. - Sandra M. This ongoing issue with your customer service representatives is frustrating.

On August 8th, between approximately 4-9 PM, I visited the AT&T store in Rome, Georgia to purchase a new cell phone and set up internet service. Despite having sufficient funds in my account, I received multiple bills for various cell phones that I did not receive and had my internet service disconnected. The sales agents have been unhelpful, claiming there is nothing they can do. I am a disabled senior and am finding it difficult to navigate this situation. I need guidance on how to report this potential scam. My Direct Express card details and personal information may have been compromised. I believe the company should rectify the situation, reinstate my internet service, cover the charges, and provide compensation until the issue is resolved. The stress from this situation, combined with the challenges I face due to COVID-19, is overwhelming. Please advise on the steps I should take to address this issue.

I am disappointed with AT&T as a 24-year customer. My 3G cell phone is becoming obsolete in February [redacted]. Despite being content with my $15 phone, AT&T sent me a free flip phone as a replacement which I declined. I was assured an iPhone SE once the flip phone was returned. However, after months of following up, I was informed that I would not receive a free upgrade. I feel undervalued after years of loyalty and numerous phone calls. I plan to purchase the iPhone SE for $[redacted].99 from the Apple Store. Disappointed with AT&T's handling of my situation. I intend to upgrade my plan and opt for paperless billing once I acquire the new phone.

I waited patiently to speak with a customer service representative and finally got connected, but unfortunately, I was abruptly cut off. On Monday, 23 August [redacted], when I contacted customer service to address my bill, I discovered the reasons behind the overpayment. Despite having only one phone line with the number 1 [redacted], I noticed three phone numbers on my bill, two of which were unfamiliar to me. Additionally, I was supposed to receive a free phone for $50.00, but the taxes on it were 38% higher than expected. The agent was supposed to correct these discrepancies and adjust the overpaid amount. I was assured that I would not be billed until Sunday, 12 September [redacted]; however, the autopay schedule in my account indicated Friday, 10 September [redacted]. I am currently dealing with credit union issues and intended to address them today, only to find out that my phone service has been disconnected. Urgent resolution of this matter would be greatly appreciated. Thank you for your prompt attention to this issue. Best regards, James J. Terry.