A:Press 1 for English, then say, "Customer Service" three times. Next enter your "Zip Code," then press 0.Our free phone can also navigate phone menus to get a live human at TransUnion for you.
Q:
Does TransUnion offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-11pm EST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes and 58 seconds.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · To lift a security freeze. Keep pressing 0. · How can we help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 2 to cancel, then press 2 to say out of trial period · How may we direct your call? You can say things like log in assistance, membership help, or incorrect credit report. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-9pm, Sat-Sun 8am-5pm EST · Press 2 · How may we direct your call? You can say things like log in assistance, membership help, or incorrect credit report. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this TransUnion number should go right to a real human being · How can we help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm EST · Press 1 for english, then 3 for identity theft · You can avoid the wait and speak to us via mobile messaging. To receive a text message from us now, press 1. To speak to a representative, press 1. To speak to our 24-hour automated information service, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TransUnion below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TransUnion phone number to document the phone system.
Here is how our research team describes the way the TransUnion phone system greets you: How can we help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then say, "Customer Service" three times. Next enter your "Zip Code," then press 0.
Below are some clips we've found from TransUnion's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Calls are recorded for quality and training purposes.
Main menu. As a result of COVID nineteen pandemic, the national credit reporting agencies are offering one free credit report every seven days to help you stay on top of your credit.
Visit w w w dot annual credit report dot com for fast and easy access to your free credit report.
How can we help you today?"
Excerpt from a call with TransUnion
Saturday, June 15, 2024 6:53 AM
They may ask you to say or enter information
"Thank you for calling TransUnion. For English, press for English, press or say one."
Excerpt from a call with TransUnion
Monday, December 9, 2024 5:58 AM
What are the hours and when should I call?
TransUnion operates the call center for this 800-916-8800 phone number Mon-Fri 8am-11pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 964 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TransUnion call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TransUnion phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TransUnion staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TransUnion is Tuesday.The most busy day to call is Thursday, which averages 20% more phone calls by comparison.Again, this is based on a sample of 964 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday, which is 650% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call TransUnion is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TransUnion staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
When you call the customer service number for TransUnion, you're greeted by an automated messaging system that first asks whether you'd like to proceed in English (press 1) or Spanish (press 2). Having an alternate language option is greatly appreciated as it increases caller accessibility!
If you don't make a language selection, the request—press 1 for English or 2 for Spanish—will repeat three times. Normally, when a language option isn't selected (at least in my experience), English is selected for you, and the automated messaging system proceeds from there. With this customer service line for TransUnion, however, it will say, "Sorry that you are having trouble. Please try again later," and then automatically terminate the call.
After making a language selection, you hear an extremely robotic-sounding voice that makes some sort of promotion I didn't really catch, then asks how it can help you today. The phone menu seems to only be accessible via voice activation, which is not the most convenient. Voice-activated systems, at least in my experience, rarely work well. Even when you clearly state a selection, they still seem not to accept it as a valid entry; it can be incredibly frustrating.
With TransUnion, the system didn't offer potential things you could say, as other customer service lines often do if you don't immediately start speaking. Instead, the automated messaging system repeats itself three times, with very minimal time in between—literally maybe 1.5 seconds. A positive, though, is that if you don't make a verbal selection for three cycles, it will automatically transfer you to a representative!
This is potentially a great shortcut for other callers. Once I was able to get through to someone, they were very helpful, so no complaints on that end! The messaging system itself, however, could certainly be improved.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call TransUnion
If you have time to do a bit of reading before you call TransUnion, we recommend you read over some of our problem-specific articles.
Canceling accounts with any company can be confusing. If you're looking to cancel your account and subscriptions with TransUnion, follow these steps to do it correctly every time.
Click the link above to get answers to just about any TransUnion customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TransUnion, and their purpose. Are any of these similar to the reason you are trying to call?
Submitting paid app letters: "I need to submit my paid app letters."
- From a call lasting 2m 53s , Dec 13, 2024 4:28 PM
Unfreezing credit assistance: "I'm having trouble unfreezing my credit and need some assistance with that, please."
- From a call lasting 6m 39s , Dec 5, 2024 8:28 PM
Data report issue: "I'm having a bit of trouble with a data report."
- From a call lasting 21m 48s , Dec 2, 2024 8:21 PM
Unfreeze account request: "I'd like to unfreeze my account, please."
- From a call lasting 5m 16s , Dec 2, 2024 2:55 PM
Correct inaccurate birthday: "I noticed that my birthday is listed inaccurately on my report, and I need assistance correcting it."
- From a call lasting 41m 41s , Nov 30, 2024 9:38 PM
Information about why customers call TransUnion is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TransUnion will reply our your email.
TransUnion Customer Service on Facebook / Messenger
Some customer service teams, like that of TransUnion, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- TransUnion customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TransUnion's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TransUnion agent. This phone number is TransUnion's best phone number because 80,364 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-916-8800 include Cancel Subscription, Account Access, Fix Credit History, Unfreeze Credit, Check Credit Score and other customer service issues. The TransUnion call center that you call into has employees from India and is open Mon-Fri 8am-11pm ET according to customers. In total, TransUnion has 6 phone numbers. It's not always clear what is the best way to talk to TransUnion representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TransUnion. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TransUnion. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.