Toll-free·Calls Customer Service·Most popular Philips Sonicare number
Q:
How do I talk to a live human at Philips Sonicare?
A:Press 1 for English, next press 2.
Q:
Does Philips Sonicare offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat 9am-6pm EST.The least busy day is Saturday, and the most busy day is Thursday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Philips Sonicare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, next press 2.
Here is how our research team describes the way the Philips Sonicare phone system greets you: Hello and welcome to Phillips, home of America's most loved power toothbrush brand. For English, press 1; for Spanish, press 2, and for French, press 3. Please have your model number, serial number, and date of purchase available. You can locate these numbers on the bottom of your product. This call may be recorded for training and quality purposes. For consumers, press 1, and for dental professionals, press 2.
Below are some clips we've found from Philips Sonicare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and welcome to Philips, home of America's most loved powered toothbrush brand.
For English, press one.
Spanish, press two, and French."
Excerpt from a call with Philips Sonicare
Friday, January 5, 2024 4:53 PM
The first phone menu
"Hello, and welcome to Philips, home of America's most loved power toothbrush brand.
For English, press one.
Spanish, press two.
And French, press three."
Excerpt from a call with Philips Sonicare
Thursday, April 4, 2024 4:32 PM
After you press 1
"Hello, and welcome to Philips.
Home of America's most loved powered toothbrush brand.
Please have your model number serial number, and date of purchase available.
You can locate these numbers on the bottom of your product.
This call may be recorded for training and quality purposes.
For consumers, press one.
And for dental professionals, press two."
Excerpt from a call with Philips Sonicare
Wednesday, February 14, 2024 12:26 AM
What are the hours and when should I call?
Philips Sonicare operates the call center for this 800-682-7664 phone number Mon-Fri 9am-9pm, Sat 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 160 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philips Sonicare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philips Sonicare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Philips Sonicare is Saturday.The most busy day to call is Thursday, which averages 136% more phone calls by comparison.Again, this is based on a sample of 160 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Philips Sonicare
In summation, the best day to call Philips Sonicare is Wednesday.
Why Customers Call Philips Sonicare
If you have time to do a bit of reading before you call Philips Sonicare, we recommend you read over some of our problem-specific articles.
Yes, you can use Philips Sonicare with braces or other dental work. The brush heads are designed to effectively and gently clean around braces, brackets, and other orthodontic appliances. Sonicare's dynamic cleaning action and high-frequency vibrations can reach deep between teeth and along the gumline, ensuring thorough removal of plaque and dental debris even in hard-to-reach areas. Moreover, the sensitive mode provided by Philips Sonicare offers a gentler brushing experience suitable for individuals with braces or dental work. However, it is advisable to consult with your orthodontist or dentist for personalized guidance and any specific recommendations. By properly adapting your brushing technique and using Sonicare's advanced features, you can maintain oral hygiene while wearing braces or undergoing other dental procedures.
Yes, the Philips Sonicare toothbrush comes with a warranty. The warranty period varies depending on the specific model you purchase. Generally, Sonicare toothbrushes are covered by a one to two-year limited warranty from the date of purchase. This warranty covers any defects in materials or workmanship. If your toothbrush develops any issues during the warranty period, Philips will repair or replace it free of charge. To benefit from the warranty, it's important to register your product online within 30 days of purchase. Be sure to retain your receipt as proof of purchase. However, the warranty does not cover damage resulting from misuse, accidents, or unauthorized repairs. For more detailed information, please refer to the warranty section in the user manual or visit our website.
Yes, Philips Sonicare toothbrushes offer different brushing modes to accommodate individual needs and preferences. These advanced toothbrushes typically feature multiple modes such as Clean, White, Gum Care, Sensitive, and Deep Clean. The Clean mode provides a thorough and everyday cleaning experience, while the White mode focuses on removing surface stains for a brighter smile. The Gum Care mode gently stimulates and massages the gums for improved gum health. For those with sensitive teeth and gums, the Sensitive mode provides a gentle yet effective cleaning experience. Lastly, the Deep Clean mode offers an extended brushing time for a more intensive clean. With these different modes, Philips Sonicare toothbrushes ensure a personalized and effective oral hygiene routine for all users.
Click the link above to get answers to just about any Philips Sonicare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Philips Sonicare, and their purpose. Are any of these similar to the reason you are trying to call?
Water picker not working: "I bought a water picker last year, and now it doesn't work."
- From a call lasting 16m 37s , Feb 20, 2024 5:44 PM
Troubleshooting Sonicare toothbrush: "I have had bad luck with my Sonicare toothbrushes this year, they keep vibrating and making a high pitched noise."
- From a call lasting 42m 44s , Feb 19, 2024 9:46 PM
Malfunctioning toothbrush: "I have a toothbrush that won't turn off and has been on all day, blinking fast."
- From a call lasting 16m 8s , Feb 14, 2024 9:59 PM
Seeking rebate team contact: "I need the rebate team's phone number to avoid being transferred."
- From a call lasting 2m 38s , Feb 13, 2024 10:46 PM
Product inquiry: "I have a question regarding the difference between w3 replacement brush heads and g3."
- From a call lasting 12m 9s , Feb 12, 2024 7:38 PM
Ordering food items: "I would like to order two crusts and a loaf of bread."
- From a call lasting 9m 11s , Feb 10, 2024 7:52 PM
Loose metal stem: "The metal stem that the brush goes into is loose and not working effectively, hoping for repair or replacement."
- From a call lasting 11m 47s , Feb 4, 2024 3:27 PM
Faulty Philips Sonicare toothbrush: "My Philips Sonicare toothbrush stopped working, even though it lights up when placed on the charger."
- From a call lasting 10m 55s , Jan 10, 2024 6:57 PM
Order inquiry: "I ordered two hundred and seven items around Christmas time."
- From a call lasting 1m 9s , Jan 8, 2024 7:28 PM
Charger replacement inquiry: "The charger for my Santa toothbrush is not working right and I need a replacement."
- From a call lasting 5m 51s , Jan 5, 2024 4:53 PM
More Philips Sonicare Customer Service Contacts
There are of course other ways to contact Philips Sonicare customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Philips Sonicare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Philips Sonicare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philips Sonicare agent. This phone number is Philips Sonicare's best phone number because 3,648 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-682-7664 include and other customer service issues. Rather than trying to call Philips Sonicare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Philips Sonicare has 1 phone number. It's not always clear what is the best way to talk to Philips Sonicare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Philips Sonicare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philips Sonicare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.