A:Must choose an option 1-6, then follow prompts.Our free phone can also navigate phone menus to get a live human at Luminess Air for you.
Q:
Does Luminess Air offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9:30am-6:30pm EST.The least busy day is Tuesday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Luminess Air below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Luminess Air phone number to document the phone system.
Here is how our research team describes the way the Luminess Air phone system greets you: Please listen carefully as our menu options. For placing an order, press 1. If you were calling regarding your luminance Auto delivery membership, press 2. For returns press 3. For questions regarding a charge on your credit card or other billing inquiries, press 4. To track the status of your order or questions regarding an existing order, press 5. For product training, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-6, then follow prompts.
Below are some clips we've found from Luminess Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Luminess. Our team is currently experiencing a higher volume of calls, which has led to longer hold times.
We sincerely apologize for any inconvenience.
You may consider chatting with us at Luminess Beauty dot com or visiting our frequently asked
questions for helpful information. You may also choose to receive an automatic callback in the order your call was received by pressing zero.
This option will save your place as an agent becomes available.
Thank you for choosing Luminess."
Excerpt from a call with Luminess Air
Tuesday, February 27, 2024 3:58 PM
The first phone menu
"For product training, press five.
To receive a text message, that includes a link to our shade finder tool, press six.
For help placing an order, press one.
If you are calling regarding a charge on your credit card or other customer service inquiries, press two."
Excerpt from a call with Luminess Air
Thursday, February 29, 2024 9:22 PM
After you press 2
"For to expedite your resolution and connect you with the appropriate listen to the options carefully.
To update your credit card information, press one.
For social media callback, press two.
If you are returning a Delight esque escalation callback, press three.
For all other customer service requests, press four."
Excerpt from a call with Luminess Air
Sunday, March 10, 2024 9:44 PM
After you press 3
"Luminess is committed to offering convenient return options from the comfort of your home.
Visit our return portal for product returns.
Our friendly customer care agents are here to assist.
All other return questions, please press five.
Your selection was not received.
Please wait for the next prompt. Luminess is committed to offering convenient return options from the comfort of your home.
Visit our return portal for product returns.
Our friendly customer care agents are here to assist.
To return our airbrush spray foundation, press one.
To return one of our amazing airbrush systems, press two.
To request a duplicate return label, press three.
For information on how to return, press four.
All other return questions, please press five.
Your selection was not received.
To return our airbrush spray foundation, press one.
To return one of our amazing airbrush systems, press two."
Excerpt from a call with Luminess Air
Tuesday, March 12, 2024 7:45 PM
What are the hours and when should I call?
Luminess Air operates the call center for this 888-793-7474 phone number Mon-Fri 9:30am-6:30pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 88 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Luminess Air at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Luminess Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Luminess Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Luminess Air is Tuesday.The most busy day to call is Friday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 88 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Luminess Air is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Luminess Air number, but it is also the day with the shortest hold times.
Why Customers Call Luminess Air
If you have time to do a bit of reading before you call Luminess Air, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Luminess Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Luminess Air, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting a refund: "I would like a full refund."
- From a call lasting 15m 8s , Dec 2, 2025 3:06 PM
Cancel subscription: "I need to cancel my subscription."
- From a call lasting 6m 23s , Jul 30, 2025 8:19 PM
Cancel subscription inquiry: "I was wondering how I go about to cancel my subscription."
- From a call lasting 3m 54s , Jul 30, 2025 8:14 PM
Billing issue assistance: "I'm having a billing issue with my account that I need help with."
- From a call lasting 10m 49s , May 7, 2025 3:23 PM
Credit for returned item: "I returned my airbrush, and it got to you guys on March eighteenth, and I've not had any credit."
- From a call lasting 8m 44s , Apr 9, 2025 3:20 PM
Order issues and payment: "I tried to place an order, and it's got a whole bunch of stuff on there that I never even got."
- From a call lasting 7m 46s , Apr 3, 2025 5:43 PM
Order not received: "I placed an order for the Try Before You Buy, but I haven't received my order yet."
- From a call lasting 11m 41s , Mar 14, 2025 7:47 PM
Request for return label: "I never received it."
- From a call lasting 15m 56s , Mar 10, 2025 8:08 PM
Return request for device: "I just wanna return it because it does not work right."
- From a call lasting 9m 44s , Mar 10, 2025 6:16 PM
Cancel order request: "So I just want to cancel my order, please."
- From a call lasting 9m 52s , Jan 21, 2025 4:35 PM
Information about why customers call Luminess Air is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Luminess Air will reply our your email.
Luminess Air Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Luminess Air, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is Luminess Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Luminess Air agent. This phone number is Luminess Air's best phone number because 26,671 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-793-7474 include and other customer service issues. Rather than trying to call Luminess Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or email. In total, Luminess Air has 1 phone number. It's not always clear what is the best way to talk to Luminess Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Luminess Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Luminess Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.