A:Must choose an option 1-6, then follow prompts.Our free phone can also navigate phone menus to get a live human at Luminess Air for you.
Q:
Does Luminess Air offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9:30am-6:30pm EST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Luminess Air below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Luminess Air phone number to document the phone system.
Here is how our research team describes the way the Luminess Air phone system greets you: Please listen carefully as our menu options. For placing an order, press 1. If you were calling regarding your luminance Auto delivery membership, press 2. For returns press 3. For questions regarding a charge on your credit card or other billing inquiries, press 4. To track the status of your order or questions regarding an existing order, press 5. For product training, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-6, then follow prompts.
Below are some clips we've found from Luminess Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Luminess. Our team is currently experiencing a higher volume of calls, which has led to longer hold times.
We sincerely apologize for any inconvenience.
You may consider chatting with us at Luminess Beauty dot com or visiting our frequently asked
questions for helpful information. You may also choose to receive an automatic callback in the order your call was received by pressing zero.
This option will save your place as an agent becomes available.
Thank you for choosing Luminess."
Excerpt from a call with Luminess Air
Tuesday, February 27, 2024 3:58 PM
The first phone menu
"For product training, press five.
To receive a text message, that includes a link to our shade finder tool, press six.
For help placing an order, press one.
If you are calling regarding a charge on your credit card or other customer service inquiries, press two."
Excerpt from a call with Luminess Air
Thursday, February 29, 2024 9:22 PM
After you press 2
"For to expedite your resolution and connect you with the appropriate listen to the options carefully.
To update your credit card information, press one.
For social media callback, press two.
If you are returning a Delight esque escalation callback, press three.
For all other customer service requests, press four."
Excerpt from a call with Luminess Air
Sunday, March 10, 2024 9:44 PM
After you press 3
"Luminess is committed to offering convenient return options from the comfort of your home.
Visit our return portal for product returns.
Our friendly customer care agents are here to assist.
All other return questions, please press five.
Your selection was not received.
Please wait for the next prompt. Luminess is committed to offering convenient return options from the comfort of your home.
Visit our return portal for product returns.
Our friendly customer care agents are here to assist.
To return our airbrush spray foundation, press one.
To return one of our amazing airbrush systems, press two.
To request a duplicate return label, press three.
For information on how to return, press four.
All other return questions, please press five.
Your selection was not received.
To return our airbrush spray foundation, press one.
To return one of our amazing airbrush systems, press two."
Excerpt from a call with Luminess Air
Tuesday, March 12, 2024 7:45 PM
What are the hours and when should I call?
Luminess Air operates the call center for this 888-793-7474 phone number Mon-Fri 9:30am-6:30pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Luminess Air call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Luminess Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Luminess Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Luminess Air is Tuesday.The most busy day to call is Friday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Luminess Air is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Luminess Air staffs the call center well on Tuesday.
Why Customers Call Luminess Air
If you have time to do a bit of reading before you call Luminess Air, we recommend you read over some of our problem-specific articles.
There are numerous benefits to using Luminess Air. Firstly, it provides flawless and professional makeup results, creating a smooth and natural-looking complexion. The airbrush technology ensures even and precise application, minimizing the appearance of fine lines, wrinkles, and blemishes. Luminess Air is also hypoallergenic and suitable for all skin types, making it ideal for sensitive skin. Additionally, this makeup system is lightweight, long-lasting, and transfer-resistant, ensuring a comfortable wear throughout the day. It offers customizable coverage, allowing users to achieve their desired level of makeup intensity. With Luminess Air, makeup application becomes effortless and time-efficient, enabling quick and easy touch-ups. Overall, Luminess Air is a versatile and reliable option for achieving flawless and radiant skin.
Luminess Air offers a hassle-free return policy for customer satisfaction. If for any reason you are not completely happy with your purchase, you have the option to return it within 30 days of receipt. To initiate the return process, simply contact our customer service team, and they will provide you with a return authorization number. Please ensure that the products are in their original condition, unused, and in their original packaging. Once we receive the returned items, we will process your refund promptly, excluding any shipping costs. Please note that personalized items and promotional bundles may have different return policies. Our goal is to ensure your utmost satisfaction with Luminess Air products, and our dedicated customer service team is always ready to assist you with any concerns.
Yes, Luminess Air is suitable for all skin types. Our revolutionary airbrush system is designed to work seamlessly on all skin types, including dry, oily, combination, and sensitive skin. Our advanced formula is oil-free, fragrance-free, and non-comedogenic, ensuring a lightweight and breathable feel on the skin. Whether you have acne-prone skin, mature skin, or any other skin concern, Luminess Air can provide you with flawless coverage and a natural-looking finish. Our airbrush technology allows for precise application and buildable coverage, so you can customize your look based on your specific skin needs. With Luminess Air, everyone can achieve a radiant and even complexion effortlessly.
Click the link above to get answers to just about any Luminess Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Luminess Air, and their purpose. Are any of these similar to the reason you are trying to call?
Missing order assistance: "I didn't receive my order and need some assistance with that."
- From a call lasting 6m 15s , Nov 15, 2024 9:14 PM
Order not received: "I called because I did not receive my order."
- From a call lasting 8m 26s , Nov 15, 2024 9:05 PM
Order status inquiry: "I placed an order probably a couple weeks ago, and there was a six dollar charge on my account, but I have not received any makeup."
- From a call lasting 6m 25s , Nov 12, 2024 6:55 PM
Information about why customers call Luminess Air is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Luminess Air will reply our your email.
Luminess Air Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Luminess Air, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is Luminess Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Luminess Air agent. This phone number is Luminess Air's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-793-7474 include and other customer service issues. Rather than trying to call Luminess Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or email. In total, Luminess Air has 1 phone number. It's not always clear what is the best way to talk to Luminess Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Luminess Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Luminess Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.