Luminess Air Customer Service Issues

Due to a recent reduction in my work hours, I am unable to continue using the Breeze device at this time. The makeup received was in the wrong color shade, too dark for my fair complexion. I usually wear the medium shade. Despite this, I really enjoy the Breeze unit but can't afford the monthly payments. My order number is [redacted]7, placed on Jan 8th, but I will be returning it. Please cancel the makeup membership. I'm disappointed to discontinue using the product and hope to reorder in the future when my finances allow. If there's a more affordable payment option, I would be interested. I appreciate your understanding. My contact number is [redacted], and I am Debra K Turner. Thank you for your support, and I will share my positive experience with family and friends.

I have been trying to contact you by phone but haven't been able to reach anyone. I urgently need an RA# for my Breeze order today. The product I received is faulty as it only sprays for 3-4 seconds before stopping. I am not satisfied with the product and need to return it. Despite following the cleaning instructions, the issue persists even after attempting troubleshooting steps like using more foundation. I regret not heeding the negative reviews about this system. I am still within the 30-day return period. Please provide me with the RA# along with the return address promptly. I have documented this request, and it is a valid return within the allowed timeframe. Thank you.

I recently purchased the Breeze foundation but found the shade too light. It took four days to speak to someone to request a darker shade. Today, I received a very dark shade not suitable for me. Due to the challenges in contacting customer service, I have decided to return the product. I attempted to cancel the credit card I used for the purchase due to concerns of unauthorized charges reported by other customers. Improved customer service could make this a great product. My experience included a call from someone in Korea with roosters crowing in the background, which was unprofessional.

I am extremely frustrated as I have not received my products despite being charged over $[redacted] back in February. After speaking with a representative who assured me I would receive the items within 5 days, I am still empty-handed. This level of service is unacceptable. I feel like my money has been stolen. I believe any amount over $[redacted] constitutes a felony. I demand immediate resolution and appropriate compensation for the stress and inconvenience caused. This situation has disrupted my household, as I had allocated this money for makeup items, including full sizes and extras. Now, I am left feeling cheated. My name is Suzanne S. from [redacted] Randy Court, Louisville, KY [redacted]. You can reach me at [redacted] or email me at [redacted] or [redacted] If this matter is not resolved within 48 hours, I will take legal action and share my experience on social media. Mark B. is the cardholder; you can contact him at [redacted] or [redacted]

Hello, my name is Shauna Rozier. I need my subscription canceled immediately, and please refrain from deducting any more funds from my account. I recently purchased the Luminess Breeze device, and unfortunately, it stopped working after just 4 days of use. I reached out to a representative two weeks ago regarding this issue, and was informed that the final payment would be waived, and my monthly subscription canceled. I should not be charged for a faulty product. Upon further research, I discovered that numerous other customers have faced similar problems with this company. I have already contacted my bank and they are prepared to assist me legally if any unauthorized charges are made. I refuse to continue business with a company that operates through deceitful practices. Thank you. Shauna Rozier.

With deep regret, I purchased the Luminess Air makeup system. After trying it once, I realized it's not to my liking. I've returned all items from my initial order and sent back the packages received. Unfortunately, since April 6, [redacted], over $[redacted] has been debited from my account. I shouldn't have ordered this product as I rarely use makeup. The $[redacted].97 deducted is significant for me as a fixed income individual. This unexpected expense puts my rent check in jeopardy. As a disabled person, this amount is crucial for my basic needs like food, gas, and medication. Missing out on this money affects my ability to purchase essential prescriptions. The product made me feel like I had heavy paint on my face and didn't live up to its claims. I urgently require a refund.

My customer number is [redacted]. I recently tried the special offer showcased on TV for a 30-day trial. After signing up, I was informed that I would automatically receive orders every 3 months at $49.95 each. I did not knowingly agree to a membership, yet I have been charged for it. I am requesting the cancellation of any existing membership and a refund for the charges dated 05/19, 20, and 30. I am willing to return the packages I was charged for, including the initial trial package and the one from 5/29/22, as neither have been used. I have refrained from responding to any additional product offers. Please provide a return code for the packages. I have been unsuccessful in reaching your customer service number despite multiple attempts. I intend to involve Visa to investigate these charges. Thank you. - Laura McHenry

I have attempted to contact customer service multiple times to address my concerns about being charged for a membership I did not agree to after trying a TV special offer for a 30-day trial. The paperwork I received outlined receiving packages every 3 months for $49.95, which I did not agree to. I am willing to return the unopened packages if provided with a return code. I am requesting a refund for the unauthorized charges and will contact my credit card company to assist. My customer number is [redacted]. The charges on 5/20 were $61.53, on 5/21 $1.00, on 5/30 $1.00, and on 5/29 $50.94. Due to the high volume of calls at customer service, I am apprehensive about misinformation regarding these promotions. I am expecting a prompt response. Thank you.

Since November, I've spent at least 50 hours trying to resolve an issue with MYSTIC makeup. Despite being promised it would arrive before my move from California to Texas, it came late and was returned to the warehouse. The situation escalated when the credit card company mistakenly thought I had received the items. Even after numerous calls and a detailed letter, the $60 credit I was promised remains elusive. Customer service reps have acknowledged the credit but are now claiming they can't help since the money was returned. The frustrating experience, compounded by unfulfilled promises of call-backs and the discontinuation of the makeup I love, has led me to believe this is a common occurrence. Dealing with their poorly managed customer service is consuming my time and energy. I desperately need assistance to resolve this situation that feels never-ending and overly outsourced.

My customer number is [redacted]. My name is Davey F., two months ago, I tried multiple times to update my credit card details on my Luminess account. However, upon signing in, I repeatedly received an error message stating my email or password was incorrect. I tried resetting my password as prompted but never received an email from Luminess. Subsequently, I disregarded a letter from a collection agency after failing to access my account despite following the reset password steps again with no response from Luminess. I am eager to make my final payment but require immediate assistance in resolving this issue. On a recent 23-day cruise, I brought along the Air Breeze I purchased from Luminess, which unfortunately stopped working after just one day. I am not looking to exchange it; I simply wish to return it to demonstrate the faulty product. I hope Luminess will address my concerns promptly so I can settle my payment and close my account. Thank you.

Hello, I need assistance. I purchased the airbrush system and paid in full. However, I keep receiving the wrong shades repeatedly, around 5 to 6 times. I adore your makeup products but am frustrated with the ongoing mismatch in shades. I am considering canceling my order to receive a refund for the airbrush product. My latest incorrect order was on 11/30/22, referencing package #[redacted]6. I appreciate your time and service. -DS

I recently purchased a Breeze2, but it's not turning on even after charging it. I've tried contacting Luminess at 1-[redacted], but I've had no success reaching them. I'm disappointed with the lack of response and now considering a bank stop payment to prevent further charges for makeup. I'd prefer a working Breeze2 or a full refund for my purchase. My contact information is provided below: Margaret B. [redacted] Janeway Greenwood, SC [redacted] I hope to resolve this issue promptly.

I'm experiencing an issue with my Breeze scooter. After charging to full, it sometimes won't turn on. We tried holding down the power button, but it only came on briefly before shutting off again. Any suggestions on how to reset this?

I received a package yesterday even though I canceled my purchase a month ago. My customer number is [redacted], and the invoice number is [redacted]. I did not authorize this delivery. Please refund my card right away. I attempted to call yesterday, but the wait time was too long. Although you called me back, I missed the call. When I first made the purchase some time ago, I was informed that the only way to return the item was in its original packaging. Unfortunately, I do not have the original packaging, and now I am stuck paying for something I no longer want. I am dissatisfied with the return policy in general.

I was unable to cancel this before, and now it has been extended for another 30 days. I am dissatisfied with the service. My name is Haley Frey, and the invoice number is [redacted]6. My account number is [redacted], and the reference number is [redacted]4. I do not wish to incur any charges. Please do not charge me as I tried to cancel within the allotted time, but was unable to. Thank you.

I bought a Luminess Breeze Duo and have made the first payment. I really like the product, but after detaching the charger, it won't turn on. I only used Luminess products in it. Can I return it to you for repair or replacement? I have the proof of purchase and the delivery sticker ready. Just let me know what I need to send back. Thank you. - Michelle R.