There are a dozen reasons why people may need to call Instagram, but all of them will mostly be met with the same scenario: the ability to talk to anyone. When you call this phone number to talk to Instagram, you reach Meta, which is the company that oversees Instagram and Facebook. This is extremely frustrating because there are a lot of different reasons why people could need help with Instagram, and it would be nice to talk to a live person instead of a chatbot when you have a real question.
In my case, I needed help getting back into my Instagram account. I was locked out on my new phone and wanted to reset my password, but it would only send the verification to the old phone that I originally used to set up my account. The problem is that my old phone was lost, and I had a replacement phone. Therefore, completing the dual-factor identification request was impossible; I was just stuck in a vicious circle. This is the type of situation where it seems smart to talk to a person, but that didn't seem to be an option.
When you call this number, it immediately tells you that you have reached Meta, but for any support with any of their products, visit meta.com/help. They also tell you that there is no telephone support and there is no live customer support. That was not useful, so I went online and looked for another phone number that I could use to call Instagram.
The only phone number I could find was 650-308-7300. It led to the exact same support line, and I received the same recorded message: I had reached Meta, but they do not have live customer support at this time.
While searching for a phone number, I read a hack that explained that if you shake your phone while using Instagram, you can report a bug. However, this also did not work for me. One, I cannot log into Instagram, so this hack is a bit irrelevant to my problem. Second, even once you report the bug, it does not connect you to a live person. That leaves the forums as the only place I can turn to for help, but as noted, I have not had any success there yet. Until I can find a new number to try, it looks like I am out of luck.
This is Instagram's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Instagram agent. This phone number is Instagram's best phone number because 141,978 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Instagram customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 650-543-4800 for, including Hacked or Disabled Accounts, Delete Account, Recover Account, Report a Problem, Something Missing on Account and other customer support issues. The Instagram call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Instagram has 1 phone number. It's not always clear what is the best way to talk to Instagram representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Instagram. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Instagram. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.