There are several reasons one might call Equifax's customer service number. For example, an individual might learn that they have negative information on their credit report and contact Equifax to correct it. Equifax also provides credit monitoring and other services that consumers find helpful. I called their 877-474-8273 customer service number to determine how much credit monitoring would cost.
As with most companies' customer service lines, an automated voice response system answered. It thanked me for calling Equifax Global Consumer Solutions. It allowed me to choose to hear the information in Spanish if needed. After taking me through a menu of options to get help with fraud alerts, disputes and other issues, the system prompted me again to make a selection. I decided that rather than make a choice, I would continue holding to see if that would get me to an agent, and it worked. The system connected me with an agent.
A friendly agent greeted me with, "Thank you for calling Equifax." I asked her how much it costs to get credit monitoring. She told me she could set up the service if I had a promo code (due to a data breach). I did not have a promo code. Without a promo code, she said I would need to pay for the monitoring. She told me I could get complete monitoring for $19.00 per month and that I needed to create an account on Equifax. She also told me I could sign up for the service online. Once we completed our business, I thanked her for her help and ended the call.
This call may have gone longer had I selected a specific option. Based on my experience with customer service lines, it made no sense to me to stay on the line, listening to another lengthy menu. I took my chances, and a customer service associate answered.
Overall, I would rate my experience with this Equifax customer service number above average. Rather than hanging up in the middle of the call, the system connected me to a human who provided the information I needed. Since my question was straightforward, the agent did not need to collect my personal information. She asked me one question, and when that situation did not apply, she advised me of my options. I appreciated the agent's directness and efficiency after the initial encounter with the voice response system. I wouldn't have been as happy with the results if I stayed in the automated menu loop.