A:Say, "Help with something else" at the first menu, then say, "Representative.".Our free phone can also navigate phone menus to get a live human at DHL for you.
Q:
Does DHL offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 27 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DHL below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DHL phone number to document the phone system.
Here is how our research team describes the way the DHL phone system greets you: Which would you like to do? Schedule pickup, track a package, get a rate quote, find a drop-off location, or something else?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Help with something else" at the first menu, then say, "Representative."
Below are some clips we've found from DHL's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling BHL.
For your convenience, we have live chat available at myDHL dot com.
Due to high holiday volumes, you may see your package is on hold.
Rest assured, no is required from your end.
Our team is actively working to resolve this.
Please check my DHL dot com for the latest updates.
Thank you for your understanding and patience.
DHL Express Express, your specialist in international shipping.
For quality and training purposes, calls may be monitored and recorded.
And feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else.
Something else. Is that right?"
Excerpt from a call with DHL
Tuesday, January 9, 2024 8:16 PM
They may ask you to enter information with the dial pad
"Thank you for calling DHL.
For your convenience, we have live chat available at myDHL dot com.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded.
And feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else.
If you want DHL to pick up a shipment at a specific address, say schedule a pickup or press one.
If you have a DHL tracking number and want to find out the status of a shipment, say track a package or press two.
To find out how long it will take Alright.
Using the keypad, please enter your ten digit tracking number followed by the pound key."
Excerpt from a call with DHL
Tuesday, November 26, 2024 2:05 PM
The first phone menu
"Thank you for calling DHL.
For your convenience, we have live chat available at myDHL dot com.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded.
And feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else?
For anything else, such as a billing question, or delivery notice, say help with something else or press five.
If you want DHL to pick up a shipment at a specific address, say schedule a pickup or press one.
If you have a DHL tracking number and want to find out the status of a shipment, say track the package or press two."
Excerpt from a call with DHL
Friday, November 22, 2024 4:55 PM
What are the hours and when should I call?
DHL operates the call center for this 800-225-5345 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,717 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DHL call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DHL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DHL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DHL is Sunday.The most busy day to call is Monday, which averages 278% more phone calls by comparison.Again, this is based on a sample of 1,717 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 3689% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call DHL is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DHL staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call DHL
If you have time to do a bit of reading before you call DHL, we recommend you read over some of our problem-specific articles.
DHL Express ships to over 220 countries and territories worldwide. With an extensive global network, we reach all major destinations, making it easier for businesses and individuals to send parcels internationally. Whether you want to ship to popular destinations like the United States, China, Germany, or the United Kingdom, or need to send a package to a remote location, DHL Express has you covered. Our strong presence in emerging markets also ensures seamless delivery to countries in Africa, Asia-Pacific, Latin America, and the Middle East. Furthermore, DHL Express offers a wide range of shipping solutions, including express delivery, time-definite deliveries, customs clearance services, and online tracking, ensuring your package is delivered safely and swiftly to its destination.
DHL offers multiple payment methods to ensure convenience for customers. We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, DHL allows payment through PayPal, a widely recognized and secure online payment platform. For businesses and frequent shippers, we offer the option of setting up a DHL account for invoicing and payment. With this account, customers can conveniently manage invoices and make payments electronically. It is essential to note that payment methods may vary depending on the country and specific DHL service used. To ensure a smooth payment process, we advise checking our website or contacting our customer service representatives to confirm accepted payment methods for your particular location.
Yes, DHL provides insurance for shipments. We understand the importance of protecting your valuable goods during transit. Our comprehensive insurance options are designed to provide peace of mind and financial coverage for any unfortunate events that may occur. Whether it is loss, damage, or delay of your shipment, our insurance coverage caters to your specific needs. Our team of experts will guide you in selecting the right insurance option, considering the item's value, destination, and shipping method. DHL aims to provide a seamless shipping experience, and our insurance services play a crucial role in ensuring the safety and security of your shipments. Contact our customer service team to learn more about our insurance offerings and safeguard your items against any unforeseen circumstances.
Click the link above to get answers to just about any DHL customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DHL, and their purpose. Are any of these similar to the reason you are trying to call?
Package customs issue: "I'm trying to figure out where my package is headed right now because it's has an issue with customs at the moment."
- From a call lasting 4m 7s , Dec 18, 2024 6:51 PM
Inquiry about IRS form: "I was hoping you could give me some clarity on this."
- From a call lasting 4m 46s , Dec 18, 2024 5:15 PM
Request to speak with sales: "Speak to a sales representative."
- From a call lasting 14m 8s , Dec 18, 2024 1:36 PM
Tracking status inquiry: "It's says, when I look it up, it says that it's going scheduled to depart with the next something or other."
- From a call lasting 5m 3s , Dec 17, 2024 7:15 PM
Information about why customers call DHL is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- DHL customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DHL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL agent. This phone number is DHL's best phone number because 15,234 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5345 include Track order, Complaint, Issue with order, Lost package, Make a shipment and other customer service issues. Rather than trying to call DHL first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, DHL has 2 phone numbers. It's not always clear what is the best way to talk to DHL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DHL. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DHL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.