A:Press 2 for English, then press 2 again.Our free phone can also navigate phone menus to get a live human at Copa Airlines for you.
Q:
Does Copa Airlines offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 6am-10pm EST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Copa Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Copa Airlines phone number to document the phone system.
Here is how our research team describes the way the Copa Airlines phone system greets you: For English, press 2. Are you a Connect Myles member? If your answer is yes, please dial 1. If it's no, dial 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for English, then press 2 again.
Below are some clips we've found from Copa Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"For English, press two.
Should you decide to stay on this call, you consent to the processing of personal data and that such data will be collected and stored for the purpose of this call in accordance with our privacy policy available at COPPA dot com.
Are you a Connect Miles member? If your answer is yes, please dial one.
If it's no, dial two.
Enter your nine digit number for your account."
Excerpt from a call with Copa Airlines
Monday, April 1, 2024 7:22 PM
What are the hours and when should I call?
Copa Airlines operates the call center for this 800-359-2672 phone number Mon-Sun 6am-10pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,802 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Copa Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Copa Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Copa Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Copa Airlines is Sunday.The most busy day to call is Monday, which averages 46% more phone calls by comparison.Again, this is based on a sample of 1,802 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Yes, Copa Airlines offers special assistance for passengers with disabilities. The airline is committed to ensuring a comfortable and safe travel experience for all passengers. Passengers with disabilities are encouraged to inform Copa Airlines of their needs at least 48 hours prior to their scheduled departure. Copa Airlines provides a range of services and facilities to accommodate passengers with disabilities, including wheelchair assistance, mobility aids, and support with boarding and disembarking the aircraft. Additionally, trained staff members are available to assist passengers during their journey, and Copa Airlines strives to make their in-flight experience as comfortable as possible. By prioritizing inclusivity, Copa Airlines aims to ensure that passengers with disabilities can seamlessly travel and enjoy their flight experience.
Copa Airlines' baggage policies allow for a certain number of checked and carry-on items with weight and size restrictions. For flights within North and Central America, Economy Class passengers can check up to two 50lb bags, whereas Business Class passengers can check up to three 70lb bags. For flights to and from South America and the Caribbean, Economy Class passengers are allowed two 50lb bags, while Business Class passengers can check three 70lb bags. Carry-on baggage must not exceed 10lbs in weight and should fit within specified size dimensions. Additional fees may apply for excess or oversized luggage. It is advisable to review Copa Airlines' official website or contact their customer service for detailed and up-to-date information regarding baggage allowances and any specific restrictions.
Copa Airlines' cancellation policy allows passengers to cancel their bookings and obtain a refund, depending on the fare conditions. For economy class fares, there are generally no refunds issued for non-refundable tickets. However, passengers may be eligible for credit that can be used for future travel, subject to penalties and fare differences. Business class fares, on the other hand, often offer free cancellations and the possibility of obtaining a full refund. It is important to note that any requests for cancellation or refund must be made prior to the original flight's departure. Copa Airlines recommends contacting their customer service or managing the booking online to determine the specific cancellation and refund options available for each individual ticket.
Click the link above to get answers to just about any Copa Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Copa Airlines is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Copa Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Copa Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Copa Airlines agent. This phone number is Copa Airlines's best phone number because 10,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-359-2672 include Lost Baggage, Make a Booking, Flight Delayed, Complaint, Cancel or change flight and other customer service issues. Rather than trying to call Copa Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Copa Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Copa Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Copa Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Copa Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.