How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Copa Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for English, then press 2 again.
Here is how our research team describes the way the Copa Airlines phone system greets you: For English, press 2. Are you a Connect Myles member? If your answer is yes, please dial 1. If it's no, dial 2.
Below are some clips we've found from Copa Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"For English, press two.
Should you decide to stay on this call, you consent to the processing of personal data and that such data will be collected and stored for the purpose of this call in accordance with our privacy policy available at COPPA dot com.
Are you a Connect Miles member? If your answer is yes, please dial one.
If it's no, dial two.
Enter your nine digit number for your account."
Excerpt from a call with Copa Airlines
Monday, April 1, 2024 7:22 PM
What are the hours and when should I call?
Copa Airlines operates the call center for this 800-359-2672 phone number Mon-Sun 6am-10pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 961 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Copa Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Copa Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Copa Airlines is Sunday.The most busy day to call is Tuesday, which averages 69% more phone calls by comparison.Again, this is based on a sample of 961 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call Copa Airlines
In summation, the best day to call Copa Airlines is Friday.
Why Customers Call Copa Airlines
If you have time to do a bit of reading before you call Copa Airlines, we recommend you read over some of our problem-specific articles.
Yes, Copa Airlines offers special assistance for passengers with disabilities. The airline is committed to ensuring a comfortable and safe travel experience for all passengers. Passengers with disabilities are encouraged to inform Copa Airlines of their needs at least 48 hours prior to their scheduled departure. Copa Airlines provides a range of services and facilities to accommodate passengers with disabilities, including wheelchair assistance, mobility aids, and support with boarding and disembarking the aircraft. Additionally, trained staff members are available to assist passengers during their journey, and Copa Airlines strives to make their in-flight experience as comfortable as possible. By prioritizing inclusivity, Copa Airlines aims to ensure that passengers with disabilities can seamlessly travel and enjoy their flight experience.
Copa Airlines' baggage policies allow for a certain number of checked and carry-on items with weight and size restrictions. For flights within North and Central America, Economy Class passengers can check up to two 50lb bags, whereas Business Class passengers can check up to three 70lb bags. For flights to and from South America and the Caribbean, Economy Class passengers are allowed two 50lb bags, while Business Class passengers can check three 70lb bags. Carry-on baggage must not exceed 10lbs in weight and should fit within specified size dimensions. Additional fees may apply for excess or oversized luggage. It is advisable to review Copa Airlines' official website or contact their customer service for detailed and up-to-date information regarding baggage allowances and any specific restrictions.
Copa Airlines' cancellation policy allows passengers to cancel their bookings and obtain a refund, depending on the fare conditions. For economy class fares, there are generally no refunds issued for non-refundable tickets. However, passengers may be eligible for credit that can be used for future travel, subject to penalties and fare differences. Business class fares, on the other hand, often offer free cancellations and the possibility of obtaining a full refund. It is important to note that any requests for cancellation or refund must be made prior to the original flight's departure. Copa Airlines recommends contacting their customer service or managing the booking online to determine the specific cancellation and refund options available for each individual ticket.
Click the link above to get answers to just about any Copa Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Copa Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Flight details confirmation: "Hi. I have a reservation for April sixteen, and I wanna make sure I got the right time."
- From a call lasting 16m 13s , Apr 10, 2024 10:47 PM
Seeking assistance with booking: "I need help booking a flight to Tampa for Maria Roxas."
- From a call lasting 45m 58s , Apr 2, 2024 10:52 PM
Flight cancellation assistance: "My flight was canceled and I need to catch the next available flight to the Dominican Republic."
- From a call lasting 24m 17s , Mar 24, 2024 10:46 PM
Providing passenger names: "Manuel Guillermo Rodriguez Lopez, Maria del Carmen Gutierrez Rodriguez, E Nadiri Carolina Rodriguez Gutierrez."
- From a call lasting 11m 17s , Mar 23, 2024 5:58 PM
Documentation submission inquiry: "Do I send that to Copa Airlines, or do I need to deal with my bank?"
- From a call lasting 9m 5s , Mar 22, 2024 2:25 AM
Expired Panamanian passport: "I just realized my Panamanian passport has expired and I am a US resident flying from Florida to Panama."
- From a call lasting 32m 20s , Mar 17, 2024 2:58 AM
Inquiry about flight pricing: "I'm calling to find out how much is a flight to Guyana from JFK in December."
- From a call lasting 7m 12s , Mar 13, 2024 10:28 PM
Seat selection assistance: "I just purchased a ticket to travel to Panama and need help selecting my seat."
- From a call lasting 5m 59s , Mar 9, 2024 1:59 PM
Unresponsive caller: "No. No. I said no."
- From a call lasting 4m 16s , Mar 4, 2024 9:45 PM
Unresponsive caller: "Hello?"
- From a call lasting 6m 54s , Mar 4, 2024 9:38 PM
More Copa Airlines Customer Service Contacts
There are of course other ways to contact Copa Airlines customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Copa Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Copa Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Copa Airlines agent. This phone number is Copa Airlines's best phone number because 10,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-359-2672 include Flight Delayed, Make a Booking, Lost Baggage, Complaint, Cancel or change flight and other customer service issues. Rather than trying to call Copa Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Copa Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Copa Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Copa Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Copa Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.