Copa Airlines Customer FAQ

Non-cancellable tickets typically cannot be changed or refunded. However, Copa Airlines may allow changes for a fee or under specific conditions, depending on the fare rules associated with your ticket. It's important to review those rules for your specific ticket to understand your options.

If Copa Airlines cancels your flight due to unforeseen circumstances, you are entitled to a refund, even for a non-refundable basic economy fare. The airline typically provides options such as a full refund or the possibility to rebook your flight.

Yes, if you cancel a refundable ticket, you are generally eligible for a full refund. However, it's important to review the specific terms and conditions associated with your ticket, as there may be variations based on fare type and other factors.

It sounds like you’re experiencing a technical issue with the Copa app. We recommend ensuring that your login details are correct and that the trip information in the email matches what you’re entering in the app. If the problem persists, it may be helpful to check for app updates or reinstall the app, as these steps can sometimes resolve issues.

We recommend visiting the airport's lost and found department where the bag was last reported missing. Provide your flight details and any identification you have to assist in the search. Additionally, you can describe the bag's contents and appearance to help with identification. If you have made a report to Copa Airlines, they may have additional procedures in place to assist you.