Southern California Edison Customer FAQ

To read your electric meter, locate the dials or digital display. If you have an analog meter with dials, read the numbers from left to right. Start from the first dial; if the pointer is between two numbers, record the lower number. Continue this for each dial. For digital meters, simply record the numbers displayed. The reading represents your energy consumption in kilowatt-hours (kWh). Be sure to note the reading at consistent intervals to monitor your usage effectively.

To start electric service with Southern California Edison, you need to create an account online or call customer service. You will typically need to provide personal identification, address, and, in some cases, a payment method for your account. After completing these steps, your service will be activated on the requested start date.

If you discontinue your service, you may still be eligible for solar credits. The credits and their applicability depend on several factors, including the terms of your solar agreement and the net energy metering program. It’s important to review your specific situation and program guidelines to understand how discontinuing service may affect your solar credits.

We're sorry to hear you're having trouble. If you've forgotten your account number you can find it on your paper bill if you have one. If you don't have access to a paper bill, contact Southern California Edison's customer service for assistance. For issues logging into your online account, you might need to reset your password. There should be a "Forgot Your Password?" or "Need Help Logging In?" link on the login page. If you still struggle to gain access, reach out to Southern California Edison's customer support for further assistance. You can find the contact link here on this page.

Yes, you can change your billing address with Southern California Edison. To do so, you'll need to log into your online account. Once you're logged in, go to the "Profile" section where you'll find the option to edit your mailing address. Always remember to click "Save" after you make any changes. If you don't already have an online account, you can create one directly from Southern California Edison's website using your service account number.