24 hours, 7 days · Calling this CarMax Inc. number should go right to a real human being · Employment verifications, press 1. GST, press 2. Accounts payable, press 3. Accounts receivable, press 4. Recruiting, press 5. Partnerships, press 6. Otherwise, stay on the line, and someone will assist you shortly.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CarMax Inc. below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CarMax Inc. phone number to document the phone system.
Here is how our research team describes the way the CarMax Inc. phone system greets you: Press 1 to enter the extension of the person you are calling, or press 0 to speak to an operator.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Below are some clips we've found from CarMax Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling CarMax customer relations.
Your call is in please enter the three digit extension of the customer relations associate you are trying to reach."
Excerpt from a call with CarMax Inc.
Friday, March 8, 2024 3:08 PM
The first phone menu
"Thank you for calling CarMax customer relations.
Your call is important to us.
This call may be recorded to improve quality and training.
Our menu options recently changed.
For concerns about a vehicle or to share feedback about your experience, please press five.
For all other questions, please press six.
To hear these options again, please press nine.
Please listen carefully. For questions about your payment or CarMax Auto Finance account, please press one.
For information about Max Care or extended service plan, please press two."
Excerpt from a call with CarMax Inc.
Friday, March 8, 2024 2:25 PM
What are the hours and when should I call?
CarMax Inc. operates the call center for this 800-519-1511 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 852 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CarMax Inc. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CarMax Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CarMax Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CarMax Inc. is Wednesday.The most busy day to call is Friday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 852 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call CarMax Inc. is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CarMax Inc. staffs the call center well on Wednesday.
Why Customers Call CarMax Inc.
If you have time to do a bit of reading before you call CarMax Inc., we recommend you read over some of our problem-specific articles.
CarMax's return policy allows customers to return a vehicle within 7 days of purchase for any reason. This policy is referred to as the 7-Day Money-Back Guarantee. During this period, customers can exchange the vehicle for another in-stock car or receive a full refund. The returned vehicle must not have more than 1,500 miles added and should be in the same condition as at the time of purchase. CarMax aims to make the return process hassle-free and provides a detailed inspection for any damage or wear. In case of an eligible return, customers will receive a refund through the original payment method or a certified check. However, any fees associated with the purchase, such as taxes and registration, are non-refundable.
Yes, CarMax offers a buyback guarantee on eligible vehicles. This guarantee, known as the "CarMax 7-Day Money Back Guarantee," allows customers to return a vehicle within seven days of purchase for any reason and receive a full refund. To qualify, the vehicle must be in the same condition as when it was purchased and have driven fewer than 500 miles during the seven-day period. Additionally, CarMax offers a limited warranty on all vehicles, which provides coverage for certain repairs and services within specified time and mileage limits. The buyback guarantee and warranty provide customers with added peace of mind when purchasing a vehicle from CarMax.
CarMax accepts various forms of payment to accommodate their customers' preferences. They accept cash, personal checks, and certified checks as payment options. Additionally, CarMax also accepts debit and credit cards, including Visa, MasterCard, American Express, and Discover. For those looking for financing options, CarMax offers their own financing through CarMax Auto Finance, providing competitive rates and flexible terms. Customers can also use third-party financing options if desired. CarMax's goal is to provide convenient and flexible payment options to ensure a hassle-free car buying experience for all customers.
Click the link above to get answers to just about any CarMax Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CarMax Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Requesting copilot share: "I need to set up copilot share for a job."
- From a call lasting 1m 44s , Mar 8, 2024 3:27 PM
Payment inquiry: "I wanna make a payment, but before that, I wanna ask you what is the FCCI benefit?"
- From a call lasting 16m 33s , Jan 16, 2024 8:06 PM
Information about why customers call CarMax Inc. is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- CarMax Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CarMax Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CarMax Inc. agent. This phone number is CarMax Inc.'s best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-519-1511 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call CarMax Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CarMax Inc. has 3 phone numbers. It's not always clear what is the best way to talk to CarMax Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CarMax Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CarMax Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.