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CarMax Inc. Customer FAQ

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What is CarMax Inc.'s Phone Number?

The question we are asked most often is about how to talk to CarMax Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent CarMax Inc. Customer Questions

Is there a Carmax in Abilene, Texas 79601; if not the nearest to that zip code?

Currently, there is no CarMax in Abilene, Texas 79601. The nearest CarMax to this location is in Fort Worth, Texas. It's always a good idea to check the CarMax website or call ahead to ensure location hours, as they can vary.
Asked Jun 9, 2024 11:45 PM

Can Carmax transport my auto from N.C. to a city in Texas; if so the cost?

Yes, CarMax offers vehicle transfers for cars among any of its locations nationwide. The cost of the transfer depends on the distance between the two locations. It can be free if the car is located within a certain distance of your preferred CarMax store; beyond that radius, a non-refundable transfer fee may apply. The exact fee details will be provided when you request the transfer. Additionally, the transport process duration will vary based on the distance and the logistics involved.
Asked Jun 9, 2024 11:36 PM

Help me with my CarMax Inc. customer service issue

Appraisal and Selling Process

How Do I Get an Appraisal for My Car from Carmax?

This article discusses two ways consumers can take to get an appraisal for their car from CarMax. It shares how an appraisal...

How long does the appraisal process take?

The appraisal process at CarMax generally takes about 30 minutes but may vary based on factors like location activity. A...

Can I sell my car to CarMax even if I still have a loan on it?

CarMax allows selling cars with outstanding loans, helping ease the process. Once the car is appraised, the cash offer can...

What documents do I need to bring when selling my car to CarMax?

When selling a vehicle to CarMax, essential documents include the title for ownership, a lien release if the car is financed,...

Policies and Warranties

What is CarMax's return policy?

CarMax's return policy allows customers to return vehicles within seven days for a full refund or exchange, provided the car is...

What is CarMax's warranty policy for used cars?

CarMax provides a limited warranty for used cars, known as the CarMax Limited Warranty, which is effective for 90 days or 4,000...

What is CarMax's process for transferring a car from one location to another?

CarMax has a detailed process for moving cars between locations, starting with vehicle availability checks. Once confirmed,...

Buying and Financing Options

What types of payment does CarMax accept?

CarMax accommodates various payment methods for vehicle purchases, including cash, certified checks, bank drafts, and credit...

Does CarMax offer financing options for purchasing a car?

CarMax provides various financing solutions for vehicle purchases, allowing customers to choose options that fit their needs....

Can I purchase extended warranty coverage from CarMax?

CarMax does provide extended warranty options through its Vehicle Protection Plan, which offers coverage after the...

What is the process for online car buying at CarMax?

The online car buying process at CarMax offers a convenient way to purchase vehicles from home. Customers start by browsing the...

What types of vehicles are available for sale at CarMax?

CarMax offers a wide variety of vehicles including sedans, SUVs, trucks, and vans from both domestic and international brands....

In-Store Experience

Can I trade in my car for a new one at CarMax?

CarMax allows customers to trade in their vehicles for new ones through a straightforward process. After an appraisal that...

Do I need an appointment to visit a CarMax store?

CarMax does not usually require appointments for store visits, welcoming walk-ins during business hours. However, scheduling...

Can I schedule a test drive at CarMax?

Yes, CarMax allows individuals to schedule a test drive through their online platform. Customers can select a vehicle, choose a...

Post-Purchase Support

How do I make a payment on my CarMax financing?

Customers can pay on their CarMax financing by choosing online, phone, or mail options. Online payments require login...

What should I do if I have questions about my CarMax purchase after the sale?

If there are questions about your CarMax purchase after it is finalized, you can review your purchase documentation for key...
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CarMax Inc. issues reported to GetHuman
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