CarMax Inc. Customer Service

Phone Number & Contact Info

CarMax Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular CarMax Inc. number

How do I talk to a live human at CarMax Inc.?

A:Press 5

Does CarMax Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

CarMax Inc. Customer Phone Numbers

Auto Finance

Toll-free · Mon-Fri 9am-5pm EST · Calling this CarMax Inc. number should go right to a real human being ·

Corporate Offices

24 hours, 7 days · Calling this CarMax Inc. number should go right to a real human being · Employment verifications, press 1. GST, press 2. Accounts payable, press 3. Accounts receivable, press 4. Recruiting, press 5. Partnerships, press 6. Otherwise, stay on the line, and someone will assist you shortly.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CarMax Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5
Here is how our research team describes the way the CarMax Inc. phone system greets you: Press 1 to enter the extension of the person you are calling, or press 0 to speak to an operator.
Below are some clips we've found from CarMax Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling CarMax customer relations. Your call is in please enter the three digit extension of the customer relations associate you are trying to reach."
Excerpt from a call with CarMax Inc.
Friday, March 8, 2024 3:08 PM

The first phone menu

"Thank you for calling CarMax customer relations. Your call is important to us. This call may be recorded to improve quality and training. Our menu options recently changed. For concerns about a vehicle or to share feedback about your experience, please press five. For all other questions, please press six. To hear these options again, please press nine.
Please listen carefully. For questions about your payment or CarMax Auto Finance account, please press one.
For information about Max Care or extended service plan, please press two."
Excerpt from a call with CarMax Inc.
Friday, March 8, 2024 2:25 PM

What are the hours and when should I call?

CarMax Inc. operates the call center for this 800-519-1511 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 339 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CarMax Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CarMax Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CarMax Inc. is Wednesday. The most busy day to call is Friday, which averages 250% more phone calls by comparison. Again, this is based on a sample of 339 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call CarMax Inc.

In summation, the best day to call CarMax Inc. is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CarMax Inc. staffs the call center well on Wednesday.

Why Customers Call CarMax Inc.

If you have time to do a bit of reading before you call CarMax Inc., we recommend you read over some of our problem-specific articles.

What is CarMax's return policy?

CarMax's return policy allows customers to return a vehicle within 7 days of purchase for any reason. This policy is referred to as the 7-Day Money-Back Guarantee. During this period, customers can exchange the vehicle for another in-stock car or receive a full refund. The returned vehicle must not have more than 1,500 miles added and should be in the same condition as at the time of purchase. CarMax aims to make the return process hassle-free and provides a detailed inspection for any damage or wear. In case of an eligible return, customers will receive a refund through the original payment method or a certified check. However, any fees associated with the purchase, such as taxes and registration, are non-refundable.

Does CarMax offer a buyback guarantee?

Yes, CarMax offers a buyback guarantee on eligible vehicles. This guarantee, known as the "CarMax 7-Day Money Back Guarantee," allows customers to return a vehicle within seven days of purchase for any reason and receive a full refund. To qualify, the vehicle must be in the same condition as when it was purchased and have driven fewer than 500 miles during the seven-day period. Additionally, CarMax offers a limited warranty on all vehicles, which provides coverage for certain repairs and services within specified time and mileage limits. The buyback guarantee and warranty provide customers with added peace of mind when purchasing a vehicle from CarMax.

What types of payment does CarMax accept?

CarMax accepts various forms of payment to accommodate their customers' preferences. They accept cash, personal checks, and certified checks as payment options. Additionally, CarMax also accepts debit and credit cards, including Visa, MasterCard, American Express, and Discover. For those looking for financing options, CarMax offers their own financing through CarMax Auto Finance, providing competitive rates and flexible terms. Customers can also use third-party financing options if desired. CarMax's goal is to provide convenient and flexible payment options to ensure a hassle-free car buying experience for all customers.

Top CarMax Inc. customer service problems

Click the link above to get answers to just about any CarMax Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CarMax Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Requesting copilot share: "I need to set up copilot share for a job."
- From a call lasting 1m 44s , Mar 8, 2024 3:27 PM
Payment inquiry: "I wanna make a payment, but before that, I wanna ask you what is the FCCI benefit?"
- From a call lasting 16m 33s , Jan 16, 2024 8:06 PM

More CarMax Inc. Customer Service Contacts

There are of course other ways to contact CarMax Inc. customer service besides the phone. Below we list the best ones, by medium.

CarMax Inc. Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- CarMax Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CarMax Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CarMax Inc. agent. This phone number is CarMax Inc.'s best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-519-1511 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call CarMax Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CarMax Inc. has 3 phone numbers. It's not always clear what is the best way to talk to CarMax Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CarMax Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CarMax Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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